Guests will receive $600 in resort credits per room per stay to be used towards spa, dinner, experiences, and much more!
Important information: Resort credits cannot be exchanged for cash. There is no cash reimbursement if unused. Resort Credit promotion is not combinable with other credits, discounts or promotions unless specifically indicated. Resort Credits are not transferable, non-cumulative and cannot be held over for future stays. Promotion, prices and applicable services are subject to change without prior notice. Redemption information will be provided by hotel at check-in.
Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
21229 reviews
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Jan 12, 2025Amazing butler service by Sarah and Nora
I just wanted to leave a quick review here, as a compliment to the amazing butler service we had. Sarah and Nora were our butlers for the week and they truly made our vacation. They booked all of our dinners at the a la carte restaurants, we got to every restaurant at our desired times. They checked in on us daily to provide us with information about the day, and also seeked us out on the resort to ensure we had everything we needed. We took a day trip off resort one day, and Sarah even reached out that night to see how our day was and to ensure we returned safely. They were very thoughtful, personable and went over and above to decorate our room for the kids (just because) and decorate the room for our anniversary, complete with treats! We would come back to this resort in a heart beat, and would absolutely request Sarah and Nora again :)
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Jan 11, 2025
We loved Diamond Club, we felt very spoilt and we can't wait to come back for our 4th holiday next year
This was our 11th stay at a Royalton and our 3rd stay at Hideaway Rivera Cancun as we have also stayed at other Royalton hotels numerous times including; St Lucia, Dominican Republic, Antigua and Jamacia. We love the Royalton brand and it suits our age group and budget. Diamond Club just makes your holiday feel more indulgent, with better room location, Diamond Club guest only Swimming Pools, Pool area, Beach Bar, DC Reception, Dining area, 1 hour free hydro pool experience, Butlers, additional drinks & snacks in your room, plus more. On this visit the Hotel had been recently renovated. The renovations and improvements made our stay feel really magical and excited to see the hotel makeover. I have booked to return for a 4th time because I still love this hotel as much as when I first visited in 2019 and the fantastic staff that went above and beyond to make our holiday so memorable. With each stay I think, it can’t get any better and this stay was our favourite. We had a beautiful pool view with our Diamond Club Hideaway room, which was newly renovated. Thank you to our two wonderful Diamond Club Butlers Sarah and Ulises whom booked our restaurants, came to see us every day, updated us with the latest events, decorated our room and were very hospitable. I would like to say a big Thank You to Daniela Flores Mut for ensuring our holiday was absolutely perfect and for your kindness, organisation and making us want to return. Make-Overs New Royalton Resorts App to download on your mobile phone, which is brilliant Diamond Club Beach Bar – With Roal our favourite Bartender Swings / hanging seats have been added to the DC Beach Bar and fancy Tiki lamp shades. They serve the best premium liquors as part of the Diamond Club service. The Staff at the DC Beach Bar are amazing, especially “Roal” who is a very experienced and knowledgeable. Roal, is very kind, friendly and would have our drinks ready before we ordered and remembered our favourite cocktails. Our Diamond Club Beach Waiters were so much fun and friendly, were the Dynamic Duo of Eddie & Diana. Diamond Club Pool area and Bar “Alfredo” is a great Bartender at the Diamond Club pool area, made us feel so welcome and created delicious cocktails with Diamond Club Top-shelf liquors, such a fun guy. Buffet Breakfast & Lunch Diamond Club Area I love the new Juicing Bike added to the buffet at Breakfast, where guest blended their smoothies by riding the bike. The Buffet was outstanding for both food quality and variety and never disappointed with service from the friendly staff too. Thank You to “Daniel” at the Buffet Omelette Station who made us the most delicious omelettes every morning. Also Thank You to Enrique the kindest and conscientious waiter in the Diamond Club Buffet Area. Enrique had our Tea, Coffee and Water ready for us and made us feel so welcomed and special. A professional and absolute credit to the Hotel. The renovations and new decor of the buffet area was really nice Lounge Bar I love the make-over of the Lounge bar in the main section of the Royalton, absolutely stunning The Agave restaurant had a total make-over and looked spectacular. Hideaway Pool & Pool Bar Swings / hanging seats have been added to the top/dry section of the pool bar. The main swimming pool and entrance leading into the pool had been renovated. The pool below Dorados had received a make-over and looks beautiful and Dorados Restaurant too. “New Entertainment Added” was the Pink Foam Party at the HW pool. Guest & Staff dresses in pink and we partied in the pool, it was so much fun. This event was only available to Hideaway guests. Our pool waiter Saul never let our cups go empty and brought our favourite & surprise cocktails, without us asking, a genuinely lovely kind guy. Fitness Instructors The Fitness instructors; Fatima, Jorge, Edger and crew were amazing and I took part in their group class every day. The best fitness sessions I’ve experienced on holiday. The Hotel was beautifully decorated for Christmas and with a lovely Christmas atmosphere and Xmas songs playing. Thank you once again Royalton Rivera Cancun for another amazing holiday, see you again next year
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Jan 10, 2025Needs a Complete Overhall. Leadership has failed
It pains my heart to write this review, because the people working here couldn't be nicer and more accommodating. They are all trying to do their best with the situation at hand. The situation is that the hotel needs a complete renovation. In addition, the following are SOME of the issues that need to be resolved: No hot water. Only warm No hot coffee. Only warm No hot food. Only warm Sewage smell in rooms Sewage smell in pool area My wife and I came here 7 or 8 years ago and I have to tell you it was a completely different experience. We did stay in one of the nicest suites I have ever stayed in. It was in building 4 on the top floor. It was expansive to say the least. It had a rooftop pool, kitchen, bar, jaccuzi and more. The bar and Kitchen were stocked with wine, spirits, beer, ice cream, soda, candy....you get the idea. I think they call it the chairman's suite. That was last time. This time, well it was nice but as mentioned before everything from the hallways, stairwells, walkways, bathrooms need a complete renovation. I estimate they would need to spend $50,000,000 to get this hotel back to a 4-5 star status. I could go on about the issues with the restaurants, reservations, but I encourge you to read all the other recent reviews. One last thing. Enough with the up charging. Well, two last things. They have an affiliated company Prime Travel. When you arrive they are DESPERATE to get you to join. It must be some type of subscription service for travel. I had to finally after the second day tell Camy ( the person assigned to us ) that we decided to NOT to join the club. I think that shut her down. I would of given the hotel two stars if not for the kindness and sincerity of the staff. We will not be coming back or recommending this propert.
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Jan 09, 2025
Tepanyaki Meal
Brilliant night at Tepanyaki with Chef Hugo! Amazing tasting food and brilliant atmosphere he provided during our meal. Will 100% be back during our holiday to experience the tepanyaki experience again! All set menu was lovely and we thoroughly enjoyed our time.
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Jan 09, 2025NOT A 5 star more like a 2
The amount of complaints I have are astronomical lol this place is falling apart and the staff gives zero Fu}#s about what anyone wants .. the food is low grade from the Buffett to all the restaurants.. everything is an upsale especially if you came with more than 4 people .. be prepared to pay 100 US to get a seat in any of the restaurants or pay for any bottles of wine that equal to 100 US ..the smell in building number 5 all the rooms and in the Buffett is horrendous and you won’t get use to it .. the pool and beach furniture has never been upgraded since they opened .. this place is not worth your money .. it’s diabolical they charge 5 star prices for this dump .. I was dying for them to ask me how my stay was but they did not dare ask any of us that question lol ROYALTON WILL NEVER get my business again and I tell anyone and everyone to STAY FAR AWAY
- AdvisoryThe Hotel wants to notify that all the guests arriving as of January 1st 2023, the complimentary access to hydrotherapy circuits will be limited over the age of 18 which will be one session per person per stay.
- AdvisoryThe second phase will be cover lavish suites of resorts. These improvements will be implemented in different sections throughout the resort and will take place in a slower pace. It has been specially outlined like that to avoid any disruptions to our clients.
- AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
- AdvisoryThe Environmental Sanitation Tax of a minimum 76 MXN (approx. $5.00 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.