Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10341 reviews-
Last minute mini vacation
I think this property is in a great location. The staff was friendly. The food was ok. The only thing I had an issue with is the mini bar . All it had was 2 sodas and 2 beer nothing else. When I called and asked to get some more stuff they said the person had left for the day and no one else could service it.
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Good
Good location, good food, but so many people in and out especial in lobby and buffet, not enough air condition. Transportation okay.
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Excellent all inclusive hotel
The hotel is very complete with pools and quality food. There are 4 restaurants where one can find high good quality food. The funtastic animation team is very kind and energetic, gathering all guests into all kind of fun activities. A really good hotel for relaxing and enjoying the beach.
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All in all it was alright. We will go back to grand park royal instead.
Enrique the bartender on tenth floor roof top is very friendly most of them are not very friendly. We are bartenders in Vegas and we expected better. But the cleaning service for our room are very nice. Food ain’t that great but the servers are good to us. It’s México u shouldn’t ran out of limes. lol.
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Vacation
First time visiting this resort and the service was amazing I highly recommend it. The shows were fun and all activities thru the day kept us busy.