Princess Family Club Bavaro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

158 reviews

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  Good place for kids

  My 8yo & I just spent a week at Princess Family Club. Highlights: loved having the suite connected to the pool; enjoyed some of the Kids’ Club activities (staff shout out: Jennyfer); Mordisco kids’ buffet was our favorite place to eat for breakfast & lunch (extremely friendly staff); maid service was spectacular; beach was beautiful (but far away from Family Club); shops were well-stocked; loved seeing the peacocks and turtles each day. Drawbacks: restaurant food did not impress and did feel pressured to buy things by a few outside vendors during our stay. We give it 4 stars overall, but will try a different hotel if we return to DR.

  Jun 01, 2025
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  Princess Family Club Bavaro – Honest Review with Platinum Upgrade

  We spent a full week at Princess Family Club Bavaro and added the Platinum upgrade for some added perks. While many aspects of the resort impressed us, there were some frustrations worth noting—especially regarding how the Platinum experience is structured. Pros: Outstanding Staff: Every staff member we encountered was friendly, attentive, and dedicated to providing excellent service. Quality Food and Drinks: The food was consistently good, both at the buffet and the à la carte restaurants. The drink options were plentiful and well-prepared. Clean Pools and Gorgeous Beach: The pools were clean and family-friendly, and the beach area was beautiful, with plenty of loungers and shade. Cleanliness: The entire resort was spotless. Our room was cleaned daily, and common areas were very well-maintained. Buffet Variety: There were lots of options available at every meal, including selections that worked well for both adults and kids. Easy Reservation System: Booking restaurant reservations was simple and quick through the resort’s app or concierge. Cons: Large Property and Overcrowded Trolleys: The resort is very spread out. Walking long distances is often necessary, especially when trying to access Platinum amenities. While trolleys are available, they are frequently full, which led to delays and frustration. Platinum Upgrade Has Drawbacks: While the Platinum upgrade offers nice extras like access to a private beach area, premium lounges, and higher-end bars, the execution is not ideal if you're staying in the Family Club section. We paid for Platinum but were housed in the Family Club, which is far from the Platinum facilities. This meant we had to walk long distances or wait for trolleys just to use the benefits we paid for. At the neighboring Tropical Princess, Platinum services are available throughout the resort, making them much more accessible and worthwhile. Limited Evening Entertainment: During our 7-night stay, only two nights featured shows in the main theater. For a family-focused resort, we expected more consistent nightly entertainment. Final Thoughts: Princess Family Club Bavaro has a lot to offer—great service, excellent food, and beautiful surroundings. The Platinum upgrade provides nice perks, but it is not essential and may not be worth the added cost if you are placed in the Family Club section. Guests should be aware of the layout and how access to Platinum services is managed. Overall, we enjoyed our stay, but those looking for seamless access to premium amenities may want to consider nearby alternatives like the Tropical Princess.

  May 17, 2025
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  Solid family vacation

  Good place to stay with your family. Some hiccups along the way but over all a good experience. Lorenny the bartender at the kids club bar was amazing and helped keep us sane as the kids played on the water slides. The platinum is worth the upgrade as it opens up more food and drink options. They clean the kids pool every morning and night, there are a ton of workers all over the place keeping up the property.

  May 07, 2025
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  Great Resort; Booking Issue Makes Us Reconsider Returning

  Booking issue review: 1/5 This review is specific to a booking issue that really impacted our trip and is a beware for anyone booking through Expedia with Princess. We booked our family (2 adults = 1 toddler) through Expedia and it was a seamless process. All of our names were on our booking info online, and obviously had no issues flying as we were all listed. When we arrived at the resort on Feb 27th, we were told that only my name was on the booking, and not my husbands. I believe I may have just gotten a gentleman at reception who was quite indifferent to our concern, because he didn't provide much explanation or options, just told us if we wanted to stay, we needed to pay for my husband (toddler was free), which ended up costing us ~$2,500 CAD. This is not reflective of all employees, we have had great ones at reception when asking later on about other things. This was a horrible start to the trip because I've been booking trips for years through Expedia, even at this resort before! And somehow in the process two travelers weren't included. A claim through Expedia proved futile, as they indicated Princess wouldn't issue a refund due to their policy, nor would Expedia provide a credit despite this seeming to be a booking issue on their end. Because of this issue, I likely won't book again through Expedia or Princess; I can handle travel issues, but this was a rather large issue. Resort review: We've stayed here previously and enjoyed it both times, good food, staff, grounds, rooms, etc. Toddler loved it. Would recommend if not for the booking issue.

  Apr 10, 2025
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  Good place not so good service

  I call several times from USA and the system hung up on me. when we arrived, the first day the air conditioner was not working I call twice the front desk no muchhelpfrom them, and no one fixed I stop twice the next day finally they fixed the reason of our trip was celebrating our anniversary and we didn't get no one amenity, also the first day it was Alex saying he have a gift for us for the next day at breakfast time I said around 9am oh dear,,big mistake! The next day someone kept calling me 4 times saying that Alex was waiting for us I was so annoyed !! We meet with Alex he said let's go for breakfast I was like wait a minute what is this?? To find out they want us to get some type of timeshare 😠 in exchange the gift" was a tshirt, I dint agree that's a really disappointing I dont like no one bother me on my vacations that I paid fully (not discount ) .the sushi restaurant terrible food (cold what was supposed hot appetizer) the waitress just pour water and left before we got the chance to order something else,,not good at all if you want to eat on the restaurant try to book it before you get there otherwise is almost impossible to get a reservation, the buffet EXCELENTE the meat on the grill THE BEST!!service really good!!! Our favorite was Yommi Thank you!! Another thing the blue towels guys by the pool was so rude I witnessed a situation with a senior American they didn't help hem with providing towels the employee said he was there to please he's boss not tho please us the customer, That to me was so disappointed tho hear.

  Feb 04, 2025