Planet Hollywood Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7812 reviews

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  Fun for all!

  The resort has all the amenities you and your family could need! There were many daily activities to engage in and nightly shows for your entertainment. The Mexican Show was my favorite! The staff were very helpful and friendly, especially Daniela during our last night. We highly enjoyed our stay!

  Jul 07, 2025
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  Another great all-inclusive, some room for improvement but staff is incredible

  We've stayed at 7 different all-inclusive Mexican resorts. I wouldn't rank this at the top, I wouldn't put it at the bottom. There is a lot of room for improvement but don't let the bad reviews keep you from staying here. The staff works really hard and they are beyond pleasant. They want to make your stay enjoyable and relaxing. Stayed in Star Class with my husband and two boys ages 14 and 12. Pros: 1) Clean. Our rooms were cleaned once/day. One day they forgot to take out the garbage...so we did. NBD. We've also stayed in resorts where there is turn down service in the evening and butler leaves treats or towels are folded in certain ways for the kids. I think service like that is going away due to lack of staff. Again, no big deal. Our room was cleaned every day and that was good enough. 2) Food. The food was very good. I have stayed at resorts where it was better and I have stayed at one resort where it was much worse. I was disappointed that the fruit was not fresh. The papaya was uneatable. the oranges and limes were not ripe all the time. I was surprised because we have always had fresh fruit at these types of resorts. Our dinners were very good, but the breakfast was sort of lacking. Drinks were good too. They make a heckofa chocolate martini. I did however get really sick when we arrived home (thankfully not while there) and I believe it might have been drinking the water on the last day. I felt really dehydrated by the end of the week and I think I made a bad decision to drink so much water (I always assume it's filtered at a 5 star resort?!) the last full day we had there. 3) Star Class - pay the extra money to stay in the star class section. the Star Class lounge has snacks and drinks out all day and it's a nice little perk to be able to grab something to eat and drink on your way to and from the pool/beach. The Star Class pool is a little quieter than the main pool too and still has fun activities like water polo and water volleyball etc. 4) Plenty of things for teens to do: My kids enjoyed having the options to go to the basketball court (included) and arcade (extra but not bad) and mini-golf (included). There's a batting cage ($) and race track ($). They also enjoyed the lazy river as a different option to the pool and beach. We didn't spend much time at the beach....the seaweed actually wasn't terrible, they do a great job of trying to clean it up but too hot to stay at the beach for long. 5) Entertainment staff/activities/fitness- the shows are outdated but fun. The best show (not outdated) was the Silent Disco. Watching people yell and dance to only music they hear is really entertaining. I can't remember the name of the person that led it but he was great. The entertainment staff does a great job of keeping everyone busy if you want to be! Movie trivia and pool games are happening at any number of the pools and the 4th of July celebration they threw was so festive and fun! Clarissa the fitness instructor led a great Yoga on the beach class and aqua fitness. I would like to say that the Aqua Spinning really messed up my back. This has nothing to do with the resort.....I think that I am not meant to be on a spinning bike in the water and the pedals kept locking up and it hurt my lower back. My fault, not there's. The fitness center is perfectly air conditioned and was a great place to work out. they also have pickle ball courts and another basketball court there.....sooooo much for everyone to do! 6) Enrique our butler was great. He secured dinner reservations for us at the time we wanted every night. He also had things sent to the room immediately after we requested them (restocking the mini bar, any toiletries we needed). 7) Spa: Jaczmin at the spa gave me a wonderful massage and facial. I highly recommend treating yourself to the spa one day. The hydrotherapy is included if you purchase a treatment or if you are in star class. I was able to do the hydrotherapy two days! 8) WhatsAPP and the app for the resort: You can request things on the app for the resort like toiletries or if something needs fixed in the room and they responded very quickly. We also ordered room service on the app and although they were busy the service was pretty timely. We communicated with our butler (star class perk) via WhatsApp and that was beneficial. Cons: 1)The ATM machines ran out of money the last day we were there so we felt bad we couldn't tip. Abraham the bellboy...I hope mentioning your name in this review makes up a little bit for the lack of tip. You got our luggage timely from the room and made sure we were on time for shuttle to the airport. 2) Female pool wait staff wouldn't wait on my kids and sometimes the star class pool bartenders wouldn't wait on them. For some reason they would only attend to the adults. We did have a few male waiters at the pool (Miguel and Marco) that were excellent and took great care of us and were very attentive. All in all it was a great family vacation. I think expectations run too high with all-inclusives sometimes. When you stop and think about how much you are consuming and the options for constantly being entertained at the pool with all the games and in the evenings with having shows scheduled if you want to watch or hitting up a the pool tables for a game or to the Sports bar to watch a game, it really is the best value for what you pay.

  Jul 07, 2025
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  Not a 5-star property

  I am a travel agent leaving a review of my clients resent stay at this resort. The grandkids had a fantastic time. They all loved the water. The buffet was great. As far as the resort, I don’t feel it was 5-star. Here are a few issues: 1. There were several places where electrical wires were exposed on the grounds. 2. The Italian restaurant was terrible. 3. The rooms were worn; warped doors, air conditioning not cool enough, all entryway lights out, rooms were very damp, sheets felt very damp, water went out for a while, much of the room decor and metal hardware was corroded from the sea air. 4. Felt unsafe off the grounds; police in the streets on trucks mounted with high power rifles in the truck beds. None of us went off the resort during our visit. To and from the airport was a little scary. These are just my concerns/opinions. We all had a good time on the resort grounds.

  Jul 06, 2025
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  Great holiday at Planet Hollywood

  Our family holiday in July has been incredible here in Planet Hollywood. The staff are all amazing and work so hard. Customer service is fantastic. Rooms cleaned and fridge topped up daily. Special thanks to Luisa and Victor Canto for keeping us informed of daily activities and entertainment which has made our holiday so enjoyable. If you get the chance we recommend swimming with dolphins and the Explor excursions, our boys absolutely loved them, we did too, lots of precious memories made. The kinder family 😌

  Jul 06, 2025
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  Pretty hotel, ok food

  We got back from a week at planet Hollywood. We had a wonderful time. Beds and pillows were super comfy- even the couch bed was a nice thick mattress. The property was very pretty. We had the best butlers- Roy and Victor. They made everything so easy and were helpful and friendly. The food here was just ok- we enjoyed the Japanese restaurant the best. Star class pool was great, but wish they would have had a foam party in it and more activities there besides volleyball. Over all, we had a great trip.

  Jul 06, 2025