Planet Hollywood Adult Scene Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3829 reviews

• 

  Good place to experience, once.

  We are just finishing our 1 week stay at the Planet Hollywood Adult Scene Resort in Cancun, through Sunwing/Westjet Vacations. There are many positive things to mention, as well as areas that need some work. The check-in did take some time, but was pretty seamless. The lobby and lounge area at the adult scene is pretty simple compared to the lavish decor of the other areas of the resort (an observation, not a complaint.) Our room was in building 13 and we thought the space was a nice size, very clean and nicely appointed with various movie and music features used to decorate. The pool chair situation is a real issue. There are not enough chairs and umbrellas to service all of the guests. I imagine that if the beach didnt have such a seaweed issue at this time of year, there would be enough chairs and shade for everyone to enjoy themselves. I have been at other resorts where they have a team of workers raking seaweed every morning. I suggest that the resort consider redirecting some of the dozens of staff that are assigned to upselling excursions, shopping packages, loyalty programs, etc. to making the beach more appealing to the guests. We are early risers so had our towels out by 7am to secure our preferred location by the pool. The pool area was clean, well-kept, and we never had any issues to get as many towels as we needed. The entertainment team was pleasant and positive. The servers around the pool area were always attentive. All of your reservations are conducted through the app. We had a minor issue on the first day to book our a la cartes as it showed many restaurants fully booked. After checking back a few time throughout the day we could secure a spot for us. You may not get your ideal time, but if you are on a strict schedule I suggest the buffet. The portion sizes in the restaurants are pretty small, so don't feel ashamed to order another entree if you are not satisfied. We ate at the Indian, Italian, Japanese and Guy's Burger restaurants while there. Each had good food. Nothing extraordinary but we never left hungry or worse, sick. Most of your activities will take place on the family side, be it shows, restaurants, disco, movie theater, mini golf, gym, lazy river, batting cage, and basketball courts. It takes a bit of time to get yourself oriented with the grounds, but once you take some time to explore, finding things becomes easier. The decor around the resort is interesting to see if you like entertainment. Plenty of showcases pepper the hallways with unique clothing and props from well-known and not-so well-known films. The night time entertainment was ok. Each evening there is something scheduled at the outdoor pavillion. It usually starts with an activity for kids to engage in on the stage. The few times we were there to see that portion, it seemed a repeat activity from the previous night. Following the kids show, there is an interactive quiz game you can play from your phone with the MC on stage directing it. I found the technology didn't always work well, so gave up the few times I tried playing. The resort puts a lot of effort to have great props set up and backdrops for some of the night time shows (e.g., Wizard Show), I just wish they put the same level of quality into the actual entertainment. We never lasted an entire show, often times leaving after 20 minutes. One final observation I would like to make pertains to the activities around July 1 and 4. We are from Canada, and celebrate the confederation of our country on the first with Canada Day. The resort honoured the day with staff wearing t-shirts with a maple leaf on them, a foam party at the family side pool, and the stage at the pavillion had the word "Canada" hung from it. We did not attend the foam party because we prefer to stay on the Adults-only side. We did hear from others that did attend the foam party on the family side, that they began with our National anthem, but some kids  began to show their own patriotism during the playing of the anthem by yelling USA during it's playing. This is not the responsibility of the resort to enforce respect for other cultures but it certainly didn't sit welll with me. Overall I thought that the subtle touches the resort did for their Canadian guests was nice...that is until we saw the extravagance placed into the 4th of July. If you are American, I would have been very pleased with the effort the resort put into honouring Indeoendence Day. American flags, decor, staff in red, white and blue costumes that mimicked Apollo Creed's boxing outfit, complete with top hat. You had people on stilts, a special outdoor buffet with American food next to the Adult side pool, mini parades with Bruce Springsteen blaring from the loud speaker, and foam party at the Adult pool. And all this before dinner! We dined at the buffet that evening and it was USA-themed food everywhere! From red, white and blue sushi and desserts to chicken wings, burgers. They went all out. The night time show had American-themed decor and music, and fireworks too. I don't want to turn this into a political post, but the difference between the 2 days was VERY evident. Considering a Canadian company, Blue Diamond Resorts, owns and operates the Planet Hollywood Beach Resort Cancun I thought this was...interesting. Now I am sure that the percentage of US guests outweighs that of other countries, hence the special treatment. Overall the resort was fine, we were treated well, the food was good, drinks were plentiful and we did enjoy making new friends from all over the world. We won't be returning as we had had better experiences in other resorts for a small premium, but there is nothing wrong with this property.

  Jul 05, 2025
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  8/10

  Great experience overall, food, drinks, beach, etc. .. yes there are things that could be improved but overall wonderful time and experience!

  Jul 04, 2025
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  Vacations

  The facilities are very well maintained, the food is very good and the drinks are super well prepared. These days have been the best super fun animation activities, today we had a painting class and the one who helped us was Laila, very active, fun, friendly the best vacation you can spend here.

  Jul 04, 2025
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  Jerry, Yomelly and Jorge made this trip memorable for us!

  This was our third time at Planet Hollywood Cancun. Each time, we have been star class with a swim out or star class in the directors suite. Every time we are treated absolutely fantastic. One of our last butlers was JORGE. Jorge has since moved to prearrivals and was a tremendous help with our room prep, anniversary planning, first nights dinner, etc. Upon arrival and throughout our 5 days at the resort, we were treated like stars by our butlers - YOMELLY and JERRY. They were absolutely amazing. They always had answers to our questions, made us feel like we were the only people they were dealing with and constantly checking to see if we needed anything! They were extremely friendly and had great communication. Our room was tastefully and meticulously decorated with anniversary decor. It was unexpected and we were absolutely grateful. They met us at every dinner and cabana reservation and multiple times in between just to make sure everything was to our liking. To my wife and me, the resort was great; but the way we were treated by our new friends Yomelly and Jerry, and one old friend Jorge - made the trip fantastic. I’d suggest if you’re visiting the PH Cancun, suggest these gentlemen as your butler. I promise that you will not regret it.

  Jul 04, 2025
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  Amazing experience

  Yomelly was the nicest butler! He helped us with anything we needed, met us in person everyday that he worked to check on us & even surprised us for our anniversary.

  Jul 03, 2025