Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed
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Applicable Dates:
Booking Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
Travel Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
On-Site Amenities
  • 24-hour front desk
  • Bell staff/porter
  • Complimentary cocktails
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Free high speed internet connection
  • Free parking
  • Luggage service
  • Multilingual staff
  • 24-hour front desk
  • Bell staff/porter
  • Complimentary cocktails
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Free high speed internet connection
  • Free parking
  • Luggage service
  • Multilingual staff
  • Onsite laundry
  • Safe deposit box
  • Tour/sightseeing desk
On-Site Wedding Services
  • 2167

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 662 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Grwat experience very authentic

    Excellent location right in Santa Cruz. Huatulco is very safe. Hotel has separate beach club. Smaller boutique type hotel close to everything. Food was fine no a la cartes just buffet but they create lots of variety. Not your typical all inclusive . Sort of like a boutique hotel with free drinks and food. If you think of it like that . We like it . Not a five star hotel but didn’t claim to be either. Like a 3 star at home. It was clean, the staff were attentive and very helpful

    Mar 25, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    This property is a gem

    Quaint Hotel, I never have stayed anywhere cleaner. Nice common areas, pretty landscape,and the beach club is beautiful, complete with a shuttle service approx every 1/2 hr to and from the hotel. Every member of the staff are friendly and helpful

    Feb 28, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A very good Mexican Experience.

    We enjoyed our stay! If you want to a smaller venue in an older Mexican building the try Hotel Castillo. If you want Americanized luxury then this is not for you. Rooms are basic but functional and clean. Staff are friendly, the pool is great. The beach club is good, although the entertainment was not very good. They couldn’t read the audience!

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Rude Security guard

    Security guard Carlos was very rude, I brought a friend over to visit, and kicked him out without reason for being by the pool side. Receptionist Alejandro said that we are allowed to hang in lobby and hallway. He followed me to the room to confirm that my friend had a valid stay, just very uncomfortable situation. Don’t recommend.

    Oct 27, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful resort!

    We stayed here from March 26th - April 1st & had the best time! Resort was very clean, food was good, hotel pool was really nice & the beach club was awesome! Service was great, everyone was really friendly. Location was perfect, would stay here again in a heartbeat! Lots of restaurants handy, a large market is very close & the marina is also quite close. Very happy!

    Apr 09, 2024
General Policy
  • Check In: 4:00 PM
  • Check Out: 1:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 18 years oldThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a security system, a first aid kit, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.

    Know before you go: Pool access available from 9:00 AM to 9:00 PM.Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. Contactless check-out is available.

    Optional Fees: Fee for buffet breakfast: approximately MXN 350 per personEarly check-in fee: MXN 350 (subject to availability)Late check-out fee: MXN 400 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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