Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17015 reviews

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  Amazing hotel with an amazing butler experience!

  First time in the Dominican Republic and we will definitely be returning. The hotel is huge with amazing facilities, 25 mins from the airport. The rooms are very clean and cleaned daily. They also do a towel swap at 7pm every day. If you’re in the diamond club, you are assigned a butler who you can message on what’s app! Our butler Johnny was quite simply incredible. He went above and beyond to make our stay as enjoyable as possible. He booked the restaurants for us, dealt with any issues we had and made my partners 30th birthday extra special. Any issues, use your butler. They are there to help and Johnny certainly did. If you’re a Brit, take some dollar bills and tip the staff at the hotel. They will go out of their way to make your stay as enjoyable as impossible. Joeslito found us the best sunbeds every day on the beach and gave us towels. Erika looked after us around the pool with drinks and snacks every day. Jhon in Hunter restaurant, the steak house, with the help of my butler Johnny, made my partners 30th birthday meal incredibly special. The diamond club staff are incredibly friendly and helpful. You can order food to your room via the TV which is quite cool. The WiFi is fast and the signal is good pretty much everywhere. I used the gym most days and it is quite small but very well equipped. The drinks at the bars are genuine and branded. Not watered down rubbish. The beach bar tucked away in the corner of the complex is beautiful at night. You get access to the water park at Splash, the adjacent hotel which is good fun and ideal if you have children. All in all, an impressive hotel complex with special staff that work hard to make their guests have an enjoyable holiday. We didn’t want to leave and we will definitely be back!

  Jul 04, 2025
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  Great service and friendly staff with fun atmosphere and events.

  Overall we had a good experience at Royalton Punta Cana Resort. We had the Diamond Club package. The good: Clean, well kept resort, friendly staff, we had a great butler named Johnny who was very nice and helpful with whatever we needed and checked on us every day, walking distance to splash (small water park with about 7-8 slides), private beach access, swim up pool with fun activities every day, events just about every night, easily order drinks and lunch right from your beach chair - lunch was pretty good food. The not so good: seaweed on beach was terrible (no fault of resort or staff, just worth mentioning), endless vendors on beach trying to sell something (cigars, braids, excursions, pictures with birds, trinkets, etc.), food was average at best (buffet was the best option). Lots of dinner options, but again the food quality was not great. Overall…great service and friendly staff with fun atmosphere and events. Just don’t get too excited about the dining experience.

  Jul 04, 2025
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  The Best Holiday- Johnny Made our Holiday!

  Writing this review before leaving the hotel! Spent just a week here and wish we were staying longer! Firstly, our Butler Johnny went above and beyond during our visit making sure we have everything we needed! Including booking us into restaurants. Very attentive and went the extra mile to ensure I had the best birthday celebration 🎉 Thank you Johnny! The location of this hotel is superb you have everything you need in one location! Lovely beach and pool area, we upgraded to the diamond club and it did not disappoint! The room was clean, and cleaned daily no complaints here at all! Pool service to on the beach service was great too! Yes tipping is a culture here but the service you receive makes it worth it! If you’re a Brit bring dollars for the tips. We can’t wait to return!

  Jul 04, 2025
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  Family Vacation / July 2025

  We have some mix feeling in our first Royalton Resort. We have some positive and negative reviews to share. Positive: great evening entertainment, restaurant staff extremely kind and professional. Resort very clean, particular staff (Cristian Santana) is what overall made our stay very pleasant and will come back. Royalton Punta Cana needs to promote Cristian Santana to management to make overall experience great for guests. Negative: front desk staff when you check in was very rude. Dinner reservations very had to get on app unless you pay for bottle of wine or pay for a meal, front gate security will not allow particular excursion companies to come into resort unless they are affiliated with resort. Made us walk to gate entrance (15 minute walk) for Jhoraji Excursions. Brother in law has disabilities and difficulty walking, front desk staff would not accommodate us. No elevators in hotel room if you have mobility issues.

  Jul 03, 2025
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  This Was Supposed to Be a Dream Mommy-Daughter Trip — Royalton Turned It Into a Stressful Mess

  I rarely leave reviews, but this experience was so disappointing that I feel obligated to warn others. I booked Royalton Punta Cana for a special trip with my daughters — a relaxing, fun getaway I was truly looking forward to. Instead, I left feeling disrespected, exhausted, and completely let down. Let’s start with the room: We waited over five hours to receive it after checking in at 1:30 PM. Because of this ridiculous delay, my daughters missed out on everything the resort had to offer that day — no splash park, no pool, nothing. And I have a mobility issue, which made the wait even more difficult — especially since there are no elevators outside of the main building. It felt like no one cared about our comfort or experience. When we finally got in the room, the bathroom was filthy. There was hair all over the shower walls and clogging the rain showerhead. It was disgusting and clearly not cleaned properly before our arrival. To make things worse, the mini-bar was empty, and I had to call multiple times just to get it stocked. And because the room was so delayed, by the time I tried to book dinner, every restaurant was full. We had no choice but to eat at the buffet — not what I paid for, especially after upgrading to Diamond Club. Speaking of Diamond Club, the service was extremely disappointing. Merci, the representative, was flat-out rude. She kept cutting me off while I was calmly explaining everything we went through. I literally had to ask her to stop talking so I could finish. I eventually got to speak with Patricia, who was the only staff member that showed me any empathy. But even then, after she spoke with her management team, they told her they would not accommodate us in any way. Not even a simple gesture of goodwill after all the inconvenience and poor service we experienced. The butlers were helpful when they could be, and I do appreciate their effort. But this was not the butler-level experience that’s advertised or that I was expecting when I paid for an upgraded stay. No special touches, no attentiveness — just basic service when I tracked them down. This was supposed to be a meaningful and memorable trip with my daughters, and instead it was one issue after another. And what made it all worse? The complete lack of care or empathy from the resort staff. I wasn’t looking for a handout — just to be treated with respect and to have a few things made right. But they couldn’t even do that. I will NEVER return to Royalton Punta Cana. Save your money and your peace of mind. You deserve better.

  Jul 03, 2025