These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
All Preferred Club rooms offer the following additional amenities and services:
•Preferential status and amenities
•Preferred Club suites in premium locations with amazing resort side ocean views.
•Upgraded bath amenities
•Bathrobes and slippers
•Upgraded mini-bar service (refreshed daily)
•Pillow menu available upon request
•Complimentary newspaper in-suite (English or Spanish) upon request.
•Both rain shower and telephone shower heads
•Bluetooth connected speakers in the bathroom
•Daily maid and turn down service
•Access to private Preferred Club Lounge
•Special concierge service
•Personalized check-in and checkout
•Daily continental breakfast service
•Afternoon hot and cold hors d’oeuvres
•Exquisite desserts and fine liquors
•Complimentary business center
•Exclusive dining privileges
•Daily á la carte breakfast in Oceana restaurant
•Private Preferred Club beach area
•Beachside waiter service
•Bali beds available (additional costs apply)
•Beach concierge service
•Exclusive spa privileges
•25 min. back massage in a shiatsu chair at Dreams Spa *
•Additional 25% discount on spa treatments **
* One per person per stay (maximum for 2 guests, 16 years and older).
**Not combinable with any other promotions or offers.
** Added value’s are not combinable with same added value’s of other promotions.
Unlimited -Luxury Inclusions program includes the following amenities:
Limitless access to gourmet à la carte dining options without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
24-hour room and concierge services
Pool and beach wait service
Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
Unlimited-Luxury Inclusions!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night for Manatees
Sports Bar: Disco (Manatees)Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule)
Sugar Reef - Located at the pool area
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Barefoot GrillCasual grilled favorites served poolside
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bluewater GrillSteakhouse. Outdoor seating available.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Bordeaux
- Elegant French cuisine. For Adults only (minimum age of 16 years old)
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Coco Cafe/ Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
*According to local guidelines, please note that mask use is mandatory at all restaurants. - Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Oceana
À la carte seafood dining experience
Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
*According to local guidelines, please note that mask use is mandatory at all restaurants. - World Cafe
- A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
*According to local guidelines, please note that mask use is mandatory at all restaurants.
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- 24-hour room service†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- Concierge desk
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4586 reviews
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Jul 07, 2025Roger at the French cuisine is the best!
Roger at the French reasturant was the best ever. He was so kind and friendly and made our dinner experience really enjoyable. Ask him to make the signature dessert with bananas!
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Jul 07, 2025
Delish
Julian at Bordeaux was an amazing waiter. Our meal was incredible. We ordered the pear salad, onion, soup, salmon, duck, and short ribs. We had the drink of the day which was a vodka martini with pineapple juice and grenadine. The bread was really great. Try the onion bread with butter. Then we had for dessert the crème brûléeand espresso martini and an espresso. Our waiter went above and beyond. The atmosphere of the restaurant is incredible and the staff was very attentive. 10 out of 10 definitely recommend.
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Jul 07, 2025
Vacation
Miguel is amazing the best and we did dancing and Zumba water aerobics pool party He's a great dancer. Had a great time I went out every day. And we did keep the balance challenge. I love you Miguel the sexy guy. That's my boo.
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Jul 07, 2025
Mariscada - excelente comida y servicio individualizado. El mesero Gabriel y el chef Jesús dieron excelente servicio .
Food and wait staff at the restaurants and café have been exceptional. However, the pool service needs to improve. The waiting time is long for them to come by and recieve drinks. There was one bartenders that need to be more cordial. I do not have the name but he was at the lobby bar on Thursday evening.
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Jul 07, 2025
Great cooking class
What a blast making ceviche with Emmanuel and Miguel ! They made sure I was able to participate with the fam and made every effort to make sure we enjoyed ourselves ! Don’t miss this class ! Gracias muchachos !
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.