These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
** Added value’s are not combinable with same added value’s of other promotions.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3429 reviews
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Jul 08, 2025Top notch vacation in Cancun
Great resort for family vacation. Victor, Brian and Alvin were fabulous at the pool! Would highly recommend to anyone looking for a wonderful stay in Cancun.
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Jul 08, 2025Clean Room - Great Pool and Beach - Food and Beverage Could Use Work
Very nice to not have to worry about logistics on vacations. The best part of the stay was the room. Spacious and clean. The food and drinks were a bit of a struggle. Cocktails were water down (expected in an all-inclusive) and the coffee was very subpar for being Mexico. Breakfast bar I found to be pretty dirty. Lunch and dinner food is either adequate/subpar. The standout food place at Dreams is definitely the taco place by the pool and the ceviche cart. Beach and pool are pleasant experiences. Overall had a great time meeting up with friends for a wedding. I probably will not go back. If you come here don't expect the food to be that great - but this resort is great if you want to not have to worry about planning the logistics for your vacation. It's all taken care of for you.
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Jul 07, 2025
An unforgettable first time experience
This resort was incredible. My family and I stayed for 5 nights and we wished we could have stayed longer. The customer service was amazing. Anytime we had a question or needed help in any way, we were always able to find help. We felt welcomed and incredibly safe. The restaurants were delicious and the quality was unbelievable. We really felt that the resort went above and beyond to make our stay special. We will be coming back!
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Jul 07, 2025
Not really a PET Friendly Hotel.
Me & my family have stayed at many Dreams Hotels in Riviera Maya and this is by far, the and this is the one that has disappointed us the most. Let's start with the Pet Friendly concept, the hotel´s management believe that by giving you a bed, dishes and a toy (which by the way they didn't even gave us) they are pet friendly. We spoke several times to let them know that we would go with our emotional support dog, asked for tons of documentation (which we showed) and still they gave us the same rules that apply to all pets, which should not be the case, since my dog is trained to behave and her certificate is made so that she can be with me everywhere. But basically you could not be anywhere in the hotel. The pet friendly area is real joke since it´s just a mat (one of those that you put at home) for all dogs to do their needs there and a trash can and they still tell you that if you need to walk your pet, then go out to the complex where the hotel is located. It should be noted that this pet friendly area is right next to the smoking area. You can't leave your dog alone for more than 2 hours in the room, but they don't have air conditioned areas for you to be comfortable with your pet. So don't come in the summer, because both you and your pet won't have a good time, unless you spend it in your room. They wont clean the room unless the pet is not in it by itself, so take your pet out to die of heat so they can clean it for you or again, spend your time inside your room all the time. The hotel is unbearably hot in the outside areas, the elevators are not air conditioned. Pets are not allowed in the pool area, inside restaurants, at the beach, so again, this hotel has no clue of what a Pet Friendly hotel really should be and to give the old of excuse of "What if another guest complaints about your dog being inside the restaurant", I am sorry but it is the same as if I had complaint about noisy kids at the pool. If you make a reservation at a hotel that accepts pets, you are aware that there WILL be at least one pet when you stay there. So please management, please go and learn what Pet Friendly really means or at least make an air conditioned - nice to be at - area so we can be enjoying our vacations with our pets. Understaffed for a 4th of July weekend, which also hosted 3 weddings throughout the weekend so I can imagine the hotel had more than 70% occupation. The line to be seated in the only buffet restaurant for breakfast was gigantic, because of course, as always the timeshare people ruin everything, since they occupy tables for a long time and then again while you try to have breakfast, you sweated terribly in that outside line. Only two stations to prepare omelettes with ONE manager per station. Of course if you wanted an omelette, you had to wait in a huge line and could spend over half an hour waiting, luckily Jose was the best, he had a big smile always and was eager to make you whatever you asked him for with the best attitude. The other restaurant opened for breakfast was more of a grab & go concept, so basically you had one fair option to have breakfast. Brian; pool waiter was not very friendly and also when we asked him for an extra umbrella; so we could seat near our family members, he literally told us "You have to check with the pool concierge and besides those umbrellas are very heavy" So my family HAD to pay extra for a pool cabana, when we could have been together if they would have bring us the extra umbrella. Thankfully Carlos, at the opposite side of the pool was the best! So please, give this man a huge bonus and he should train the other waiters.The hotel is not very well constructed because by 3 pm the hotel shadowed the pool area, pool area is not big enough, no natural air running at some areas as in other beach front hotels, so again you could either burn to death for lack of umbrellas and shade at the pool area or you moved around after 3 pm, to catch the sun.. Worst architect ever made this hotel. Lack of maintenance in some rooms. I am giving this review a 3 star, just because (except of Brian) everyone went up and beyond to be super friendly. Food was great, drinks so - so (depending on what you ordered) 4 cheese pizza at the Italian restaurant for dinner is a must.
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Jul 07, 2025
Eh, it was OK
The Good Beautiful location, great beach, absolutely enormous pool with plenty of chairs, reasonable amount of activities. The kid's club was a standout if you have young children. Spa was great. The Bad Food was not a highlight and service was not what you would expect from a Hyatt location. Property is relatively small compared to other all-inclusive in the area. Specialty restaurants requiring reservation were cumbersome even though they were all half-empty. App often displayed wrong information. If the service was better I could forgive many of the other items.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.