El Dorado Maroma, a Spa Resort by Karisma - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8574 reviews

• 

  Amazing day trip!! Would stay there if i were seeing a good deal.

  Only did a day trip excursion on a catamaran snorkel run. Its not the nicest “boat experience” per say but the snorkel and crew is fun and Claudio is hilarious and nice. We were on the smaller boat. There’s 2 smaller and a larger. Beach is amazing. Super well kept. Food buffet was amazing and authentic food which we loved.

  Dec 11, 2024
• 

  My favorite property in Mexico!

  I recently returned from seven nights at El Dorado Maroma. It was my third stay at this property. We had a family trip with my two sisters in law and one of their husbands. Overall our experience was fantastic. The property is beautiful and the wide flat white sand beach is consistently rated in the top ten of the world. The rooms are lovely and comfortable. The food is gourmet and always fabulous. However, in addition to the beach, rooms, and food, the real difference maker is the staff. The attention to detail, the willingness to get to know the guests, the personalities, are simply exemplary. I have stayed at almost all of the properties in the El Dorado portfolio and El Dorado Maroma is my favorite and my strong preference. Food quality is always important to me. The food is consistently excellent. In particular the soups are superb in every restaurant every time. Another very enjoyable thing is the wide selection of appetizers in all restaurants. These are smaller portions that truly serve their purpose instead of being a platter sized portion which detracts from the main dishes. Special events are also great. The Mexican Fiesta on Thursday on the beach had more choices than I could mange to try along with specialty drinks and great entertainment. The staff is exemplary. I have gotten to know many of them a bit over my two previous stays and was amazed when I found they remembered me, things about me, and some of my preferences. This made for a more personalized experience for me, and within a few nights, for my first time family visitors. I want to mention some of them. As I made a list I was shocked by how many I recalled by name. First our two butlers Miguel & Marbel. Both handled small issues we encountered such as a non working room refrigerator with grace and speed. They made our trip smooth and were very important to our family having a restful and trouble free stay. Our waiters were fabulous but in particular Jesus, Ezekiel, Roger, Juan, Bladomir, Alberto, Arturo, & Andres. They greeted me every meal with a smile, fist bump, and a bit of conversation. They knew their menus and were happy to make suggestions when asked. They even expedited some menu changes when the sisters wanted something added or left out. When we couldn't decide on appetizers or desert several times they brought us an on the spot sampler platter. Our two bartenders Betsaba & Josue were always friendly and made us a wide variety of perfect drinks. Carlos in member services helped us check in quickly and helped find out some information about the property I was looking for for a future visit. He was fabulous. Finally the housekeeping was very good and our person Delina made our room sparkle. I encourage you to visit. The popularity of the property is growing as the beach, accommodations, food, and staff make this the destination in Mexico for many people. This also means you need to book a bit further in advance as the small size coupled with its popularity means it can be hard to get a room if you wait too close to your planned time to travel.

  Dec 09, 2024
• 

  Great relaxing resort

  The entertainment staff, Hazel,Alex & Gustavo have outdone theirselves. During our stay these guys make us feel so welcome & included in all the events and activities. They are so much fun to be around and went beyond to ensure our stay was exciting and fun. They make it to where I would recommend to my friends to stay here. Cannot say enough good things about this group. Bartenders Salome, Daniel, and Pablo made the best cocktails and brought them right to us. Waiter Felipe and beach butler Kevin took great care of us as well throughout our stay here. Would highly recommend this staff!

  Dec 07, 2024
• 

  Top notch!!

  The experience was top notch. Felipe, Hazel, Gustavo, Kevin and Salome were our favorite workers. They all made our girls trip amazing. They were so fun. They made us feel like family. We will definitely be back again in the future. We played volleyball and they got our chairs and towels ready and the drinks were so good.

  Dec 07, 2024
• 

  Great Experience, very relaxing and entertaining as well!

  The entertainment team is top tier! Gustavo, Alex and Hazael have a genuine passion for their jobs and made sure everyone was happy and included all week! Daniel the bartender makes the BEST drinks and Kevin the beach butler went out of his way to make sure we were set. Highly recommend if you’re looking for a relaxing vacation!

  Dec 07, 2024