The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends.

Location

Riviera Maya - Beach
Cancun, Mexico

Property Information

Year Built: 2002
Standard: 252
Suites: 156

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Important Information For Our Guests - Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory In order to attend the Chic Cabaret Show there is an additional fee: $135 per person/per show
Advisory Room service: From January 1, 2022 the charge will be USD 15 per room and service.
Advisory Access to the hydrotherapy areas (hot tubs, pool, sauna and steam baths) in our Zentropia Palladium Spa & Wellness centers will have a $50 USD fee per guest, per day.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 9947 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mexico

    Excellent stay - a few basic issues on restaurants closing with no prior notice - overall resort was beautiful and the staff exceptional

    Oct 03, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Overall a solid all inclusive hotel stay

    The staff are super helpful, the rooms are lovely. The buffet food is a great selection but we did find some of the a la carte restaurants to be not so great. There’s loads of wildlife as it’s sort of jungle surrounding the resort so pack strong bug spray (I saw a review saying this and it definitely saved us from being eaten but mozzys!)

    Oct 02, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Food and Atmosphere was Great!

    The service and food was quite delightful at the Sumptori Japanese Teppanyaki restaurant! Armando (aka Monkey), the Chef, and Jesus our server was very patient and created a very comfortable and fun atmosphere. My mama, sis and I sat with other couples around the Teppanyaki table. Got to know one another for a little bit too.

    Sep 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Sumptouri for the win

    Armando and Jesus were great!!!! Fun and attentive. Food and atmosphere at Sumptouri was awesome!!! Armando was the chef and he did great. Jesus made sure we were never without wine. We will be back for a second night during our stay!!! We love it here!

    Sep 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved our holiday, great location

    Room great very comfortable and clean, great location on the complex, specialist restaurants amazing, especially enjoyed Brazilian, Italian and the show cooking at Sumptuous. Staff friendly. Facilities good throughout complex. Shame coffee machines kept breaking during stay at some of the major bars. Great holiday though 😄

    Sep 30, 2024