At the Bahia Principe Luxury Akumal, experience the essence of the Riviera Maya in a beachfront setting with a touch of luxury and exclusivity for everyone. This hotel features an Adults-Only area. Located in the heart of the Riviera Maya, near a beautiful Caribbean beach of crystal, clear waters and surrounded by the lush vegetation of the tropical jungle. You can get even more out of your vacation with a round of golf at the professional course on site at the Bahia Principe Riviera Maya resort (fees apply). Stay at 1 and Play at 4: Staying at Bahia Principe Luxury Akumal, you can enjoy the facilities at Bahia Principe Grand Coba, Bahia Principe Grand Tulum and Bahia Principe Luxury Sian Ka’an (buffet restaurants excluded). In total 24 restaurants, 25 bars and
It’s ideal for:
Active people who want to get the most out of their time in the area, with an exclusive atmosphere and premium services.
FREE unlimited WI-FI throughout all areas of our hotels.
Location
TulumProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14102 reviews
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Oct 03, 2024Would return in a heart beat
This hotel was recommended to me from a friend and it did not disappoint. Every moment from checking in to checking out was so easy and all the staff there were so friendly and helpful. The drinks are all good spirits not watered down at all. There are so many food options especially with unlimited a la cartes but even the buffet was amazing. I’m a little fussy but I found something all the time. The infinity pool is gorgeous. We stayed in one of the updated rooms as we got upgraded at check in and it was such a beautiful room. Mexican fiesta night is a must especially if you have children as it has a lot of Mexican carnival style games. Room service also included and came in useful for us. We didn’t watch much of the entertainment but we did the silent disco which was a lot of fun. We were celebrating my birthday and was gifted some chocolates and a bottle of Prosecco in the room which was a lovely touch. Also went to Tequila restaurant for my birthday and they sang and brought a special dessert out.
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Oct 02, 2024Poor Room Service
We are staying here and I have a broken ankle. If we go to the bar we can get blind drunk like so many people do at the pool bars every day or in the bars in the evening. However if you are less mobile then you can only have beer only in your room and are unable to have wine in the room unless you pay for it as a surcharge! Why? Also although I have to admit that the speciality restaurants serve exceptional food, most rush you out with one placing cutlery under our arms whilst we were eating a previous course. Some also don’t refill your glasses with water or wine during the meal unless you ask whereas others can be attentive. This rushing you out is experienced in most restaurants but not all. The concierge who rang us was rude, as are some of the pool staff, but the room service and most bar staff serve you with a smile. The hotel has an amazing ability to be an exceptional place to stay, however there are a number of areas that need work including the areas mentioned above. Apart from the poor areas of service we have experienced, we would still return and hope these issues will be resolved.
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Oct 02, 2024
1st Class Experience
The staff and facilities at this hotel are excellent. Everything is included in “all inclusive” including room service, mini bar, premium coffee etc, not the case in many other hotels. The food in the a la carte restaurants is very good indeed.
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Oct 02, 2024
Water shortage
we upgraded our bracelets so we could use all four hotels we were actually staying at Coba so I can't comment on rooms . Good points ..the food was lovely, the entertainment staff were quite good through the day , the girls taking drinks orders around the pools . The golf buggy that took you to all hotels , room etc , all good . Bad points ..drinks were awful , the small beakers used for cocktails , drinks of water , everything. I'm quite responsible and would have enjoyed a cocktail in a proper glass on an evening but were refused as we sat outside , I found Akumul didn't have much of an atmosphere on an evening either . Went into coffee shop and just felt like an unwanted guest so didn't have anything except an ice cream which were rubbish , there's no ice lollies, unusual for five star too . Pools really grubby and tiles missing , , the toilets were dirty , broken parasols . Also there's a huge issue with not being able to access drinks of water easily . Anyway won't be back
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Sep 30, 2024Save your hard earned cash.
This is our second visit to this hotel, having visited back in 2018. The difference between 6 years ago and today is enormous. The hotel is definitely in need of some TLC. The food at the buffet is always luke warm at best. Not only that, nothing goes together. The sports bar is a good addition from when we were here previously, which is full of people getting tanked up on the AI drinks and getting louder and louder in the process. It seems to me that most of the people seem to be on wowcher special deals. There was a better grade of guests back in 2018. We tried Coba and Tulum as an alternative meal option. Unfortunately, the food at those buffets was just as bad. You can't live for two weeks on breakfast alone, which was the only decent meal of the day. Shout out to Eric in the restaurant he was fab and deserved a shout-out for his great service. We ventured into the lobby shop at Akumel, and we're followed around from the minute we walked in, I don't know if they thought we were serial shoplifters. I can't believe we swapped our original choice hotel due to building work, thinking we would get the same quality as back in 2018. Do yourself a favour and choose somewhere else. Next time, I will stay somewhere else. A positive the room service for my wife's birthday was very good, surprisingly the only food we have found so far this holiday. We went to Dolce Vita a la carte for the wifes birthday, but yet again, the food was a letdown. This holiday wasn't cheap, so I was hoping for more. How wrong was I? The coffee shop serves a poor rendition of a capuchinno and the staff aren't very friendly. It seems the only way you get reasonable service here is to tip heavily. Having paid the price I've paid (11k over two visits), I would at least expect half decent customer service?