Guests will receive up to $600 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Guests will receive up to $800 in Resort Credits. Credits are valid towards Star Prestige Package, specialized dining, spa and much more. Detailed specifics of the resort credit will be provided upon check in.
Important information: Redemption instruction will be given at check-in. Restrictions may apply. Resort Credit must be presented at time of service. Services and amenities are subject to availability and must be booked/requested upon arrival. All services and amenities purchased with resort credits must be purchased at full price. Credit is per room, per stay. Credits have no cash value and are non-refundable, non-transferable and must be used during guest stay and may not be used in future bookings. Credits may not be transferred to another property. Resort credits do not apply to contracted group bookings. The credit only covers part of the total amount of each service or amenity. Refunds will not be issued for unused Resort Credits.
Enjoy unlimited rounds of golf at our Iberostar JIOA Hotels in Mexico, Dominican Republic and Jamaica for only $89.00* USD per person per day. Included in your golf experience:
Unlimited rounds of golf
Round trip transfers to and from golf course**
Shared Golf cart
Use of driving range
Drinks and snacks from the beverage cart***
*Payable in local currency, subject to the current exchange rate..
**Iberostar Paraiso Golf Club includes round trip transfers to JOIA Paraiso by Iberostar. JOIA Bavaro by Iberostar Golf Club includes round trip transfers to JOIA Bavaro by Iberostar. Cinnamon Hill Golf Course & White Witch Golf Course include round trip transfers to JOIA Rose Hall by Iberostar.
***Not included in Jamaica.
Resort Details
- AquaLobby Bar
- CornwallBuffet
- Es Palau
Gourmet
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- ExodusTheater Bar
- Galleon
Steakhouse
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- HemingwayCigar Bar
- KiniroJapanese
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel. - La Toscana
Italian
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- LuceaSwim-Up Bar
- Port MariaBuffet
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- 24-hour front desk
- Accessible rooms
- Baggage hold
- Bell staff/porter
- Business services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Disco†
- Elevators
- Exercise gym
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Liquor store†
- Meal Plan Type: All Inclusive
- Nightclub
- Non-smoking rooms available
- Pool
- Poolside snack bar
- Sauna
- Shops and commercial services†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
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Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package.
Please contact wedding coordinator for complete information, locations and to reserve a date.
† Fees may apply
- Beach
- Direct access to a beach
- Fitness center on-siteFun & Fitness Program
- GeneralOther activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, bocce, gymnastics and table tennis.
- Motorized Water Sports †
For an additional fee take diving lessons at a CDC PADI GOLD PALM RESORT diving center, run by DRESSEL DIVERS INTERNATIONAL. This center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons.
- Nightclubs
- Non-Motorized Water Sports †
Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic and snorkeling
- PoolThere are 4 pools including an infinity pool and activity pool. This property features a swim-up bar.
- Sauna
- Shopping †
- Spa †
- Steam bath
- Tennis court
- Golf location (onsite/nearby) †
18 Holes, Caddy Required
Unlimited green fees, carts are at an additional charge. ($)
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10002 reviews
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Apr 25, 2025Another Amazing Vacation
Spent Easter holiday and had an amazing time. Food was good staff very friendly and professional. Room was kept clean and well served by our very efficient housekeeper Taneisha. Special thank you to her for her excellent service. She is very pleasant, friendly, helpful and very thorough. She pays attention to details and never let us feel rushed. Special mention of my two main Butlers Christopher and Valentine who were exceptionally helpful, polite, friendly and very professional. They went beyond the call of duty to ensure our needs are met and always in a very timely manner. They occasionally checks on us and informs us to feel free to reach out to them. Thank you Christopher and Valentine for your invaluable service. Special thank you to Alexia our night waitress who ensured we were always well refreshed in the Lobby. Her winsome personality is very refreshing and we look forward to spending our evenings in the lobby. Special thank you to my bartenders Kerisa and Cassandra who made my perfect drink throughout the day. They were amazing. Entertainment staff headed by Deivy are very hard working and tries hard to Keep guests entertained. Towel hut staff are very hard working and ensures clean towels are always available and clears chairs very timely to ensure chairs are available. I would highly recommend Joia Iberostar and looking forward to my next vacation
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Apr 22, 2025Top Class Luxury and Service
We just returned from celebrating my husband's 50th birthday at JOIA! We couldn't have asked for a better vacation. The beautiful accommodations were only bested by the amazing staff! From our intake with concierge Gregory to our butlers Gary, Kadeen, and Rohan. They were so attentive and on point for anything and everything we needed. Ms. Sharon made sure our room was spotless and we were never without the essentials. It was great talking with them daily sharing their insights on Jamaica and the best way to experience the island. For an all inclusive, the food was above expectations. I especially love that I was able to get authentic Jamaican food daily from breakfast to dinner. The drinks were strong and delicious. There were always plenty of beach and pool chairs for lounging and we didn't need to rush out super early to secure one. The daily pool entertainment was great, but also didn't disturb you if you slept in. Overall, it was a 10 out of 10!
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Apr 22, 2025
Iberostar Grand (JOIA) is still home !!
It's the people that makes this hotel GREAT! I've been visiting Iberostar Grand (now JOIA) for 14 years annually and recently semi-annually. Things have changed under JOIA and not necessarily for the better. The facility is still well maintained and the people work very hard to keep it that way. This will be a short review this time as I've written my pros and cons on this change previously. The one thing I truly wish they would address is going back to MAKING RESERVATIONS AT SPECIALTY RESTAURANTS. Once again, we went to dinner and was unable to get into our desired restaurant at 6:30pm so had to find an alternate dinner option. This happens more often than not and really is very upsetting. Also I wish they would go back to providing STRAWS for drinks. Try drinking a pina colada or another similar drink with no straw. There's nothing lady-like about it. I've even seen people using a spoon (not provided by bar) for these kind of drinks. They say its environmental but this stinks!!! Now I can't leave a review without shout-outs to all the many people that make JOIA GREAT. I'm going to forget some but I'll get most... FRONT DESK...Barrington, Tyresha, Verona, Felicia GUEST SERVICES..Basseine, Romell, Nadika... BUTLERS...Taneil (Mgr), Alain, Christopher, Andre, Rohan, Chang, Devon, Okiene, Kadean provide service with a smile ... MGMT PROVIDE DINING EXCELLENCE...Stephen (Italian); Jerry (Buffet); Dovia, Judy...both recently promoted. They're everywhere. BARS.. Kacyan,(Mgr) Clive, Kerry, Shevaughn, Gary, DRINK HOSTESSES--BEACH AND LOBBY...Amanda, Alexia, Shaq, Trishone, Tyanna, BELLMAN..William Love STAR FRIENDS Smiley, Bubbles, (the BEST).. Adrick, Kyash, Trini,(newbies) BEACH NEEDS...Theolyn, Aniskha, Sade, Seon, Paul, Akeem. SPA..Janelle best massage ever These are just a few of the many dedicated employees that work so very hard to provide excellent service to JOIA guests. Lastly, I must apologize to those whose names I missed. Charge it to my mind and not my heart. Love you all!!!!
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Apr 21, 2025
Wonderful Trip- Living in Paradise
My husband and I traveled to Montego Bay to attend a wedding (first time in Jamaica). We stayed at the Iberostar Grand Rose Hall. From the time we arrived, received the friendliest greetings!! The staff, food, ambience, ocean views from our room and service were excellent!!!! We had the privilege of having Mr. Alain and Mr. Andre assist us with their butler services during the trip! They were personable, knowledgeable, trustworthy, and made sure we were comfortable and taken care of at ALL TIMES- we wanted for nothing! Can’t wait to return!
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Apr 21, 2025
Great experience at Joia
The service was amazing. We were checked on regularly by staff. Our room was kept throughout the day and the food was great. Our butlers Alain and Andre made our experience wonderful. The buffet was my favorite option when i got hungry. Their steakhouse was an excellent option as well. Their hibachi and italian was ok but worth trying.
- AdvisoryAdults Only Resort.
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
- Pet Policy : Pets Not Allowed