The Reserve concept will include:

•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service 
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande 
• Minibar and Nespresso coffee system 
• 24 hours Room Service

Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.

The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.

Location

Cancun - Beach
Cancun International Airport : 10 miles

Property Information

Suites: 657

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory The Municipality of Benito Juarez will be charging an Eco Tax of 24.18 Mexico Pesos (approx. $1.26 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20198 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Undated rooms

    Old facility, the rooms are old, the snack location and sport bar were closed early, no night club, the food and service was good.

    Oct 03, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The BEST Hotel in Cancun!!!!

    We are a group of 6 couples that we travel together for 1 week every year. This is our 5th time at Paradisus Cancun. We LOVE the hotel, food, beach and costumer service. These people made our vacation EXTRA SPECIAL: * Astrid = AMAZING costumer service, always double checking that everything was okay during our stay. * Giovanni = Always checking that our food and beverages were the best. * Nespresso Bar = Alejandro * Pool = Roberto & Laura * Beach = Jhandi & Gaudencio * Lemon = Jesus * Sante = Bernardo * Malva = Ramiro, Ygnacio, Ariadna, Candelario, Rafael * Flora = Cinthia, Fanny, Tere * Ginger = Gabby * Aquamarina = Kristel * Cielo = Chef David Looking forward to our vacation at Paradisus on 2025!!!

    Oct 03, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family loved vacation

    Excelent service we had al Malva restaurant with Joni , Mauricio and Fernando excellent service fast and courteous we would definitely come back for our next vacation to Paradisus Cancun , everyone was great ! Would definitely come back again for our family vacation great service

    Oct 03, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Lemonfish Restaurant

    The restaurant, Lemonfish, was really good we got the green shrimp ceviche, some sushi rolls, the shibuya short rib, and pork ribs, and the sweet corn panna cotta, all delicious!! JESUS was our server and he was so lovely and attentive. Great service and great food!

    Oct 02, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Birthday dinner on Vacation

    Moises at Cielo provided the absolute best service for our dinner. Celebrating my wife’s. Birthday, he made it an extra special night. The food, cocktails, attention to details surpassed my expectation. I highly recommend Cielo but you must ask for Moises

    Oct 02, 2024