Nickelodeon Hotels And Resorts Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7374 reviews

• 

  Okay experience

  Before going, I read some of the reviews and thought, maybe it wouldn’t be as bad as people say. It wasn’t a totally bad experience but there was some things that could have been better. Our room met expectations but you can see some stuff needed to be updated. Our door for the toilet area did not close at all. Some of the furniture was in bad condition. I didn’t have high expectations for the food especially after seeing the reviews. But my kids did not even like the chicken fingers/nuggets and that’s what they usually eat. They have a few restaurants there that you have to make reservations at EXACTLY 9am or the spots will be gone in seconds. But even so, I felt like the restaurants served the same food as the Explorer’s restaurant (buffet style). The food there wasn’t too bad but also wasn’t amazing. We had no complains about the Sweetery, the ice cream was good but the young lady at the coffee side always look upset. My kids loved the infinity pool more than the water park. They had a pool party and blew up a water slide and obstacle course, which my kids loved. Also, the water park side was hard to find an empty chair. I remember circling around the park many times just to find a chair to put my stuff but if you walk over to the more secluded side, the new area with the water slides, it’s less people, probably cause the path there is pretty hidden by the reserved Bali beds. We literally had to ask a worker just to figure out how to get there. I wanted to get some extra cash and asked front desk if they had an atm at the resort, they first instructed me that it was by the gift shops. I go there, the lady at the gift shop tells me, “no never here, it’s at the lobby” so me and my daughter go back, we asked another worker and they tell me it’s next door at the members entrance. I go next door, one of the workers asked if I needed help then walks me to an actually atm machine which was back by the stage/theater area. But guess what, the atm didn’t even work, it kept getting an error. So I went back to front desk and asked if they do current exchange instead (which on their app says they do) but the employee told me they don’t. I gave up at that point, all that walking back and forth in that heat. Also, at checkout she had me do a survey but forgets to give me a checkout ticket and I didn’t even realize till my pickup gets here and security asked me for it so I had to walk back in for it. We made a last minute excursion to monkeyland at the lobby, which was quick and easy. Most of the employees are pretty friendly and greet you every time they see you. They did have activities for the kids every night like a show, bouncy house, face painting (lines will be long, we waited almost an hour once) and sometimes a balloon person. Snick lounge was also nice, there were free arcade games and plenty of seating. Overall not a completely bad trip but I wouldn’t go again.

  Jun 30, 2025
• 

  Great family resort.

  The Nickelodeon Punta Cana is a very fun place to bring kids. We brought our 13,11 and 8 year olds and each had a good time in their own way. The resort does cater to younger kids, but even the 13 year old had a good time. The beach could be very nice, but the sargassum is very very bad. The resort doesn’t make an attempt to clean, probably because it would be a futile effort. The main pool has some decent energy and activities from the activity crew. Pool bars have plenty of options for any palate. The plaza near the lobby is a great little city center. It’s where most of the restaurants are as well as the coffee shop/Sweetery. Sweetery has fantastic ice creams and coffee drinks. The best restaurants are Verdello Italian and Space Walker. The buffet is very good and I’m usually not a fan of AI buffets. There is entertainment most nights at the theatre behind the plaza and the Snick Lounge is a great place to enjoy some AC and a drink while kids play We do have to say that our butler Jonathan really came through and helped make this an incredible vacation for our family.

  Jun 18, 2025
• 

  Fun times

  We just came back from our family trip and it was an amazing experience. The water park was so much fun. Club Nick was very safe for the kids that gave us parents the time to relax. The main pool was always good. We stayed at one of the Swank Presidential swim up suites which was nice but we felt the room it self was a bit small for a family of four. Olga our room cleaning attendant was wonderful and met all our needs. Our favorite dinner was the Dominican celebration. The favorite restaurant was the Italian Restaurant. We loved how we would find characters in different areas of resort and took pictures with them. Don't even know how to thank the security team the one night that my 5 year old daughter walked away and we couldn't find her even though we were all in the same area but the security team had her. Now let's talk about some of the staff. Luis from the Jazmin swim up bar took good care of our whole family. Yaniza and Paola from the members lobby bar also took good care of us and were a pleasure to talk to. Lastly I have to thank Leo our Butler for all his hard work. Everyday he would message us to make sure we were ok, send us all the activities, made all the reservations to restaurants and Bali beds at the water park, he would pick us up or send someone to do so whenever we needed and helped us make our vacation even better. Gracias Leo I would recommend this resort you'll have fun and it was nice to make new friends.

  Jun 17, 2025
• 

  Nickelodeon Hotels & Resorts Punta Cana

  As a brand synonymous with family fun and vibrant experiences, Nickelodeon Hotels & Resorts Punta Cana sets high expectations. Unfortunately, during my recent stay, it became evident that the property is struggling to maintain the standards that once made it a standout in the all-inclusive resort category. Accommodations The rooms, while spacious enough to comfortably host a family of four, show unmistakable signs of wear and neglect. Wooden furnishings exhibit visible damage, with faulty hinges and latches that suggest a lack of routine maintenance. Despite the generous layout, the overall ambiance of the rooms leans more toward tired than inviting, with a lingering sense of uncleanliness that detracts from the comfort. Amenities & Service One might hope that the resort’s amenities would compensate for the shortcomings in the accommodations, but this is not the case. While many staff members are warm and welcoming, a few interactions with less courteous personnel left a sour note. The inconsistency in service quality is particularly disappointing for a property that markets itself as a premium family destination. Dining Experience The most glaring issue, however, lies in the culinary offerings. Despite the abundance of food, the quality is underwhelming. Dishes often lack flavor, and the experience is further marred by frequent unavailability of menu items—an issue I encountered during every meal over a four-day stay. It’s clear that the resort struggles with both inventory management and quality control, likely a consequence of mass-scale food preparation. Value for Money At a nightly rate of approximately $700, the value proposition becomes difficult to justify. The experience delivered simply does not align with the premium pricing. A more appropriate rate, given the current state of the property and services, would be closer to $200 per night. At that price point, the resort’s flaws might be more forgivable, and the overall experience more palatable. Final Thoughts Nickelodeon Punta Cana appears to be a resort resting on its past reputation. With significant investment in refurbishment and a renewed focus on service and culinary quality, it could once again become a top-tier destination for families. Until then, travelers seeking a luxury family getaway may want to explore other options. For those interested in more detailed feedback or specific experiences, I remain available for further insights.

  Jun 16, 2025
• 

  It could be SO much better

  Overall, we had a fun vacation. However, there were several frustrating things that I wanted to make other travelers aware of as they consider this location. Our grandsons (7 and 9) loved seeing the characters and doing all of the activities. There was very little communication related to the activities and character meet and greet opportunities, only on their app. The food was not as catered to kids as we expected and there were NO snacks in the room for the kids. There were a couple bags of really bad tasting chips and some drinks, but that was it. They really should have more snacks in the room and more kid friendly food options at the restaurants. The larger water slides at Aqua Nick are virtually hidden and there was zero signage or information about them. We found this whole area only by asking. And it is a bit of a walk from the main water park area. When you get to this new area with the taller slides, it's quite lovely and very quiet (maybe because no one knows about it), but there is no food or drink station back there. This is also very inconvenient. We had to grab a waiter and offer tips for him to make trips to us with drinks throughout the day when we were in that area. They really should invest in another food and drink station in the back water park. Unfortunately, there was a LOT of seaweed in the ocean that had also piled up on the beach. This pile of seaweed drew many bugs, and the smell was very unpleasant. So, we were not able to enjoy the beach at all during the entire week of our vacation. There was no attempt by the resort to have the seaweed on the beach removed or cleaned up, which was extremely disappointing. The worst thing we dealt with that we heard many other guests complain about as well, the lack of air conditioning in the rooms. One of our rooms had no A/C the whole first day and my daughter and her family had to move rooms. Even that room, the air only worked partially and there was a limit to the temperature that they could set the thermostat to for some reason. Others had the same issues, which seemed to be a common complaint while we were there. The activities were fun, the characters were fun, there is a lot to do, and the facility was clean. The bartenders and waiters/waitresses were all very nice and hospitable. Many of the other workers spoke little to no English, which was a little frustrating at times. We were not greeted on arrival with a drink (as we later learned we should have been) and a no-show of the bell hop to bring our luggage to the front for checkout. Those little things would have made a big difference. The lack of a little extra hospitality that we've experienced at other all-inclusive resorts was noticeably absent and missed.

  Jun 15, 2025