Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.


Applicable Dates:
Booking Dates: 20 Oct 2023 to 31 Dec 9999
Travel Dates: 20 Oct 2023 to 31 Dec 9999
*Applicable promotions will display with your room selection. Some restrictions may apply.
1 Kid Free.
One (1) kid age 0-12 years old. free per paying adult, maximum two (2) adults & two (2) children per room, sharing the room with their parents. 
Applicable Dates:
Booking Dates: 18 May 2024 to 11 Aug 2025;18 May 2024 to 12 Apr 2025
Travel Dates: 02 Jul 2025 to 11 Aug 2025;03 Jan 2025 to 12 Apr 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
2 Kids Free.
KIDS (0-12) years old ,Up to (2) kids free. One (1) kid free per paying adult, maximum 2 kids free per room, sharing the room with their parents.
Applicable Dates:
Booking Dates: 18 May 2024 to 01 Jul 2025;18 May 2024 to 22 Dec 2025
Travel Dates: 20 Apr 2025 to 01 Jul 2025;12 Aug 2025 to 22 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Receive $150 on Resort Credits.
Receive USD$150 on Resort Credits to be used on property for SPA Treatments, Premium Products F&B and Room Up Grade. 
Applicable Dates:
Booking Dates: 30 Sep 2024 to 31 Dec 2025
Travel Dates: 01 Jan 2025 to 31 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

OnSite Dining
  • Various Lounges/Bars
    The 5 bars offer fashionable cocktails and a selection of international brand drinks.  
     
    - Lobby bar, features live music, karaoke or a DJ selection.   
    - El Isleño: swim-up bar located in the adults-only pool.
    - El Embarcadero: beach bar located under a giant Mexican palapa. 
    - Mosaico Bar
    - Fish House Bar. 
     
    Note: The hours of operation of restaurants and bars are according to a hotel weekly schedule that may vary without previous notice. 
  • Various restaurants
    Mosaico
    International Buffet 
    Capacity 180 people 
    Continental Breakfast, Buffet Breakfast, Lunch, Dinner
    Dress Code: Casual 
    The best service option. Enjoy our buffet in a tropical Caribbean atmosphere next to the beach 

    Fish House  
    A la Carte dinner 
    Capacity 80 people 
    Dress Code: Casual 
    Nightly selection of an extraordinary cuisine from the sea, complemented by a selected wine list. Cozy ambiance with background music. Reservation required.

    Mole
    A la Carte dinner 
    Capacity 70 people Seating 
    Dress Code: Casual 
    Mexican grilled dishes served at this outdoor restaurant with ocean view. Reservation required. Open seasonally. 

    Mole SNACK-BAR 
    Outdoor snack-bar, serves traditional snacks and regional cuisine during daytime poolside or at the beach.  
    Capacity: 70 guests

    Bistro 
    Capacity 32 guests
    Dress code casual 
    Nightly selection of extraordinary Mediterranean a la carte cuisine, complemented by unbeatable views of the Caribbean sunset. Exclusive for The Level Guests and opened seasonally. 
On-Site Amenities
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • ATM/Cash machine†
  • Babysitting†
  • Car Rental Services†
  • Concierge desk
  • Exercise gym
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Parking
  • Pool
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk†
  • Wi-Fi
On-Site Wedding Services
  • Contact hotel for information on our complimentary wedding package.

† Fees may apply

On-Site Recreation
  • Archery
    Pirate themed park with archery, batting cage and balance rope.
  • Children's program, onsite

    Kidsdom

    Family entertainment and a huge selection of fun and educational kids' activities for children with our Kidsdom program, all supervised by our professionally trained activities team.  

     

    - Gift shop and souvenirs arcade ($) 

    - Kidsdom Kids Club (Kids from ages 4 to 12) features 50 inch TV and Wii console. 

    - Camping nights at our Activities Park or at the beach 

    - “Kids Car Ed”. Interactive Learning Transportation Program. Children watch a video and they practice in a mini highway with electric cars; at the end they get a driver license. For Ages from 4 to 11 years old. 

    - Outdoor playground 

    - Mini disco 

    - Workshops 

    - Supervised pool games 

  • Direct access to a beach
  • Fitness center on-site
  • Leisure Facilities

    Game Room:

    Teenagers from 12 years old and adults. 

    - 2 pool tables 

    - 1 air hockey table 

    - 1 Foosball table 

    - 1 Ping-Pong table  

    - 2 mini basketball hoops


    Video Zone:

    With the latest version of XBOX® and PlayStation®. Children from 10 years old must be accompanied by an adult, teenagers and adults.

    EVENING ENTERTAINMENT : 

    A variety of nightly shows are available in the “Salon Fantasia” according to a weekly schedule. After the show until midnight enjoy our Live or D.J music to dance, karaoke nights or Casino games at the Lobby Bar. Ask for our Pre-Hispanic show at the beach.  

    NOTE: activities and entertainment are scheduled week per week and may change according with the season without prior notice. All activities supervised by professional activities staff. Lending of equipment at the Activities Center 

  • Motorized Water Sports †

    Wave runners

  • Non-Motorized Water Sports

    Paddleboards
    Kayaks
    Snorkel Equipment

  • Pool
    Adults-only pool and activities pool with inflatable games.
  • Soccer field
  • Spa †
    YHI SPA ($)  
     
    The river spirit and the lake spirit longed for YHI’s warmth and light. They mounted up into the sky, striving with all their might to reach the sun Goddess. YHI smiled at them and turned them into drops of water which fall back upon the earth as rain, refreshing the grass and the flowers and bringing new life. 
     
    A gift for the senses! Indoor and outdoor therapeutic massages facials and body treatments.
  • Tennis court

    There is 1 tennis court on-site.

On-Site Attraction
  • On-site Entertainment

    Evening entertainment:  A variety of nightly shows are available in the 'Salon Fantasia' according to a weekly schedule.  After the show until midnight, enjoy our Live or DJ music to dance, karaoke  nights or casino games at the Lobby Bar.  Ask for our Pre-Hispanic show at the beach.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 5766 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Tortuga Rum you don't have to be drunk to appreciate it.

    I wouldn't even know where to begin but by saying "YOU GOTTA SEE IT FOR YOUR SELF" I don't think there was any down time from the moment we arrived. Ventanas Al Mar is above and beyond in everything they do and there's access to the beach without saying access to the beach requires a 45 minute van ride. I felt catered to and pampered and that wasn't even my goal when I arrived but they made sure it happened and I loved it.

    Feb 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay at the Melia Cozumel.

    Excellent customer service. Very friendly staff everywhere. Very clean premises. Recommend upgrading to the Level section. Nice big rooms with a great view of the ocean. Seperate beach area with Bali beds and loungers worth it. Beach bar and food service was excellent especially Diego went out of his way to provide best service ever. Special mention to Felipe from the lounge bar who mixed excellent drinks. Buffet staff was very friendly, attentive and provided fast service. The beach is beautiful with nice white sand, no rocks at all. Unfortunately the sea weed was excessive this time because of mother nature. Definitely would recommend this Resort.

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic choice

    Best tacos!! Jorge, chef Willy and Justo provide great service and food. And very accommodating to allergy! Thank you all! Wish I'd gone first day... instead of our last. I'd likely have booked 2 or 3 visits. Sirloin, beef and chicken were our tacos and they were amazing!

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    A wonderful vacation

    What a great vacation! About a 10 or so minute drive from the Airport. No plane noise heard at resort. The staff here are beyond fantastic. Everyone from the grounds crews, bellhops, housekeeping and waiters to the bartenders, entertainment and front desk staff go above and beyond to be accommodating, friendly and welcoming. We had severe food allergies in our group, and cannot say enough about how folks helped us navigate the buffet and dinners. (Make sure you find an upper management person who can understand exactly what your needs are. The wait staff tries really hard to help, but in the case of Allergies, you want a head chef/manager who knows the food, and speaks your language fluently). Special shout out to Jorge in the restaurants for helping us navigate food several nights. What a kind man! The hotel itself is a bit older, but there is evident effort by staff to keep it clean, fresh and bright. Seriously, SO clean and tidy everywhere! Pool is not heated, so it was a bit chilly for my taste, but spotlessly clean. Santiago at the pool bar makes fantastic drinks! The beach has the softest white sand you can imagine! Just loved it. Beach chairs were abundant, never an issue to find one anytime of time of day. Unfortunately the shore right in front of the resort was very murky and churned up. The not-so-perfect water is the only reason this is not a 5 star review! However, by walking less than 2 minutes down the beach, just past the concrete pier, the water is CRYSTAL clear! (We swam and snorkelled there, and saw SO many fish, baby manta, small barracuda and more!). There was some seaweed come on the beach overnight, but this hotel does a PHENOMENAL job of raking and removing, and keeping the beach as beautiful as possible! Axel and Emily on the Rec team were so fun to work with and made volleyball (water or beach!) An absolute blast! Axel knew our names and made a point of using them, which was nice! Would I come back? Absolutely Would I recommend? Absolutely Would I ever pay to "level up"? No, not worth it, as far as we could tell! My last thought - order a Mimosa at the buffet. Best Mimosas I've EVER tasted!

    Feb 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Would return

    We travel a lot and Melia Cozumel has become one of our new favourite resorts. We found it to be exactly what we enjoy, a smaller, friendly, guest oriented resort. Beautiful spaces, lovely clean rooms and great service. There were so many wonderful staff members, a few of our favourites were Diego and Ian at the Level beach area, Felipe who makes the best margaritas in the level lobby bar and Maximilian who looked after our every needs in the buffet. Every staff member we encountered seemed genuinely happy to help us in any way and although we always tip well we never felt that service was contingent on that tip. If nothing else, the staff would bring us back to this resort.

    Feb 05, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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