These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Amat Coffee Shop – Coffee, smoothies and light fare
- Azul Restaurant – Breakfast, lunch and dinner served buffet and/or a la carte
- Bistro – international cuisine – (ages 12 and over)
- Chaká – Regional Yucatecan cuisine – A la carte
- Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (For ages 12 and over.)
- Frida – Mexican cuisine – A la carte fine dining
- Lucca – Italian Mediterranean cuisine – A la carte fine dining
- Piaf – French cuisine – A la carte fine dining (For ages 12 and over in designated seating hours)
- Sen Lin – Asian cuisine – A la carte fine dining.
Resort Details
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThis restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
Location: Ambassador.
Capacity: 280.
Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.
All ages.
Reservations are not required. - BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- Parking†
- Pool†
- Spa†
- Travel agency†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
- Convention Centre†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Kids club for ages 4-12.
Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa †• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands - Teen programs
Teen's club for ages 13-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
- Golf †Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6054 reviews
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Jul 04, 2025Fun for the whole family
Amazing resort with great food. Came here with our whole family and had a great time. The pool and beach were sources of endless fun for our kids while the kids club and restaurants made taking breaks out of sun both relaxing and rejuvenating. But the best thing about the trip was definitely the high level of service and care. Our concierge, Alexa, made everything so easy and unlike other family vacations we took where we were constantly worried about logistics and making sure the kids had what they needed, Alexa helped ensure that the adults could drop that mental load and just relax. From booking dinners, to arranging a wonderful in room surprise for the kids, to making sure we could take a spa day, Alexa really helped make this an unforgettable summer vacation
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Jul 04, 2025
Great family friendly resort!!!
Amazing service!! Wonderful resort with planned kids activities! Loved the kids activities. Our kids loved it. Great food! A little disappointed about the beach because too much seaweed but the resort outweighed it that the kids didn’t even miss the beach!
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Jul 03, 2025
Hands down the best family vacation!!
This was hands down the best family vacation we’ve ever had! The facilities are beautiful, clean and new! The food is the best that I’ve had at an all inclusive resort- the buffet always has really great options including high quality cuts of meat and seafood, while also offering tasty healthy options like green juice and fresh ceviche, and the desserts are out of this world! Lastly, the service here is phenomenal- everyone is always offering to help and seems genuinely happy to lend a hand. We had our own personal concierge Alexa who was like our personal assistant during our entire stay, she was amazing and always ready to help. She helped us book dinner reservations, activities, transportation and even arranged a special surprise for the kids! I also enjoyed the resort’s numerous activities throughout the day including the water zumba class, ball (core) class and trivia for the whole family. Thank you for an amazing stay!
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Jul 03, 2025
Yet another great trip!
Another great stay at GV! Fro check-in to check-out, it was a great stay! Our concierges Alexa, Ricardo, and Diana did a great job making sure everything was organized for us! The pool staff is as amazing as always - bravo to Humberto, Miguel, Dario, Luis, Argelia, Angel, Ruben, Iran, and Nehemias! They were very attentive to us, no matter the day or section, we were always taken care of. Can’t wait for our next trip!
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Jul 03, 2025
Sooooo great
This place is stunning and top notch. By far best all-inclusive I’ve experience. Every staff person goes out of their way to treat you so respectfully and they work so hard to make guests happy. Our concierge Francisco was so awesome, he went above and beyond to make us feel special without being too much. Really great food and drinks, comfy rooms, quiet, fun activities, beautiful sand beach, pool service amazing… I could go on and on.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed