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Valentin Imperial Maya

Riviera Maya

Our Rating
3 Nights with Air from $709 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating 852 Reviews
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.6
4.7 out of 5
"Great vacation. Service was exceptional The grounds were a beautiful place to walk day or night" – peaches38
941 out of 1,000 (94%) customers would recommend this product to a friend. Read All Reviews
View from our balcony Great Package Deal hotel grounds Tulem Extreme - Do It!! On the beach before dinner Valentin' Imperial Maya's beach Huge Lobsters!!!! One of the paths out to the beach. View from our balcony...perfect! enjoying our last night pic of resort Beautiful large pool area Our room Our room Lovely pool Dinner at the Lobster Pot The grounds at night View from our room Hotel Lobby Lazy river pool Love the pool!! Lazy River, 3 islands View from our room! Shower/Jacuzzi area Main pool in AM The water is so warm! Wet bar beach cabanas Lazy River @ Valentin Imperial Maya Our room for my birthday!! View from our palapa Relaxing in the pool!!! The Plaza at night for the The view from our room... pics don't do it justice. path to wonderful beach Great Beach!! Paradise!!! beach The Caribbean Sea so Beauitful !! This was the view from our spot on the beach... Duck L'Orange from the French restaurant. One of the many beautiful pools Amazing pool! Wonderful walkable beach room main pool Main entrance to beach Lot's of FUN Our 1st Anniversary - perfect night on the Valentin's beach GORGEOUS beach...where does the water start and sand end? The special Honeymoon dessert and halloween at the resort view outside our room the water is really that blue Vast Pools with Bars Sunrise over the Ocean View from our swim-up room relaxing on the beach Evening on the Beach central plaza in the evening pool area I love towel art! Beach view beyond the main activity area Large beach Paradise! Emerald Suite how beautiful The Beach walk way to paridise room Friendly staff were everywhere! The huge, gorgeous pool pool after rainstorm View from our room Well maintained and lush grounds of the hotel Beautiful sunset from our balcony Fountains! breakfast in the mexican restaurant Early morning view of part of pool area with swim up bar. Our first view of the beach!!! beautiful grounds Pristine beach View from the beach chair - there were plenty of chairs every day for us! Post-Indonesian Restaurant Bliss View from our rooms 2nd balcony View of the beach from breakfast Just chillin' out at our balcony... fantastic view!! All I can say is from beach cabana view from our room first view of the beach The pools are magnificent Fish at the beach shoreline. gorgeous beach! Partial view of Main Pool The front Plaza on a Friday night. View from our room that I have made my wall on my computer so I see it EVERYDAY! Pallie Girl great beach Just before sunrise View from the patio of our emerald suite! evening entertainment View from the balcony
All Customer Reviews
1-4 of 852 reviews. Sort by
February 12, 2011
Great Resort, Good Food, POOR Managment

Ok, I never write reviews but I thought I needed to after this vacation. RESORT: Excellent - very nice layout, always clean, nice pools, overall a very nice resort POOLS: The main pool we called the "party pool" and went there when that was the atmosphere we wanted while there were other quiet pools to relax at if you wanted a quiet relaxing atmosphere with less people. BEACH: Excellent - nice long beach with very quiet areas and other areas with more people. Swimming is only permitted in one small area just fyi due to rocky short but this was not a big deal. BARS: We didn't drink much (my wife is pregnant) but there were more than enough near the beach, quiet pools, party pool and other places. Plus there was a sports bar for any games that were on and a nicer bar too. The Cafe was closed most of the time but we did order cappucino in the restaurants and for breakfast and it was ok/good. ROOMS: We had the Silver room which was on the outside of the property and next to a sewage treatment facility. Needless to say the first morning it was quite an interesting smell in our room with the windows closed. Being that my wife was pregnant, the smell was even worse to her. So, after wasting almost a FULL day due to management we were moved to the Emerald Rooms on the other side of the property, no smell and EXCELLENT rooms. If you are debated pay the extra for the EMERALD ROOMS - they aren't that much more and you get a great place, near the beach (but far from restaurants), that is still very private. The beds, bathrooms etc were good. DINING: Very good 7 restaurants. Overall food was better than we thought - the italian was probably the worst and we like italian (maybe thats why). The restaurants in general though were very very good and a good mix of some upscale (french) and nice casual (mexican). The breakfasts were very good and lunch was good - able to order fish, burgers, chicken at the grill which was great. MANAGEMENT: AWFUL AWFUL AWFUL. First, we asked about an upgrade because we had an upgrade credit and was told they didn't have any but ask later in the week, only to be told later that the credit needed to be used at check-in. Then, when our room smelled the first morning, we inquired about moving - even to a lower pay category room. There were many outright lies: none available (then they find one), manager in an all day meeting (then he, Edgar, walks by), sorry that room is not available (then an hour later we were moved to it), and of course the please come back in an hour (which I did twice) and was asked to do 2 more times before putting my foot down and saying no - they obviously hoped we would forget and not come back. Ultimately, they moved us to a nice room but we paid a bit more (not nearly what they originally stated) BUT we wasted almost a whole day doing it and we were only moved once my wife started crying because of the big ordeal. CRAB: Ok, bit of a funny story but again shows how bad management was. We returned to our room to find a crab in our bathroom - about the size of my fist. He ran behind the toilet so I called the front desk who sent someone to get the crab but he didn't speak any english. So, he had to call the front desk to translate. They couldn't find the crab and just told us to keep the door closed. After an hour, we finally agreed just to go to sleep. Then in the middle of the night when my wife needed to use the restroom (pregnant), she woke me up, I checked for the crab, didn't see him. Then we heard scratching and he was half the way up the door. A quick scream by my wife woke us both up, then I put the crab outside. No big deal, its the jungle (sort of) but not great management. ENTERTAINMENT: There were a few shows there - the Micheal Jackson show and the Vegas show - both were ok and worthwhile. The band that played at night was very good. Overall, we were more there to relax, spend time together, eat dinner without young kids, etc. OLYMPUS TRANSFERS: AWFUL - so, no problems on pickup although I didn't want to hear their sales stuff about trips. Then was told to go see them that afternoon, which was just then trying to sell more. Then was told to go the next day for my flight information which was again them trying to sell more. Then when we were checking out our bags were taken to the lobby and the person told the driver we just had to check out. however, the driver just left and olympus tried to say that we would just have to take a taxi when we paid them and it was their fault. After calling the police they agreed to send another driver while I was on the phone. We barely made it in time for our flight. The olympus rep was ridiculous and not helpful. More importantly, it wasn't a savings as a taxi would have been about $30-$40 for both of us anyway. SUMMARY: Great resort, very good food, good pool and beach setup with a bit of everything. We would go back if the management was better - if you have no problems then it would be a great place, but if you have any issue (and we don't usually - we are very easy to please) then don't expect management to be helpful or accomodating in any way and expect them to waste your valuable vacation time.


176 of 187 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
2.0
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From: Atlanta
Age: 25-34

July 31, 2010 Featured Review
Best All-Inclusive Ever

This hotel was recommended by the Cheap Caribbean agent. This ended up being the most relaxing trip I've taken. The quality of the meals, service and hotel grounds was excellent. I can't wait unitl I return.


111 of 122 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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Top 50 Contributor
From: Maryland
Age: 35-44
Travel: 1-2 trips/year

July 17, 2012
Bug Infested and Poorest Management

So I went there to celebrate an anniversay. The place is huge, and we requested a room close to beach/pools and they told us nothing was available, without even checking. No big deal. Then they took us to a room. We opened it with a card, to find a couple lying in bed. They obviously freaked out. They said they were just given this room. We had to walk all the way back to the main reception to tell them what happened. They still would not give us a room close by, and didnt apologize for what happened. Manager was Deocella. we asked to speak to a manager and she said they were not available. Whole check in process was 2 1/12 hours until we got our room. By then it was evening and too late to enjoy the beach/pool. When I booked the hotel on the website, they said they would provide champagne and chocolate strawberris on the day of your anniversay. I put in the info, but on the printed sheets every morning with couples names our name wasn't on it. I called to tell them it was our anniversary, and said they should have seen this, but they told us someone missed it. They didnt say when they would send anything. So we go to the beach/pool the entire day and come back around 5-6. We find a bottle of champage in the room in a bucket of water (the ice all melted), and OPEN cake on a plate, with HUNDREDS OF ANTS FORMING A LINE FROM THE DOOR TO THE PLATE AND BACK OUT. Ridiculous! Who brings champagne in the afternoon and not at night, and knowings its a tropcial area leaves the cake without a cover!?!? So we call them freaking out, my wife is screaming, ants are in the closet on her clothes, all over the table, plate and room and floor. They act very calm and didnt even care when I asked someone please hurry up. 15 minutes later, still nobody comes. I call again, very upset at this point, asking someone to please come clean/mop and kill the ants. So 10 mintues after that, a guy comes iwth a bottle of champagne and ANOTHER CAKE?!!? like they dont understand english. I sent him back, took a towel and cleaned out all the ants MYSELF because i didnt want them to get in our bags or anywhere else. NOBODY FROM HOUSE CLEANING CAME AT ALL!!! I asked for a manager that night, and again was told nobody was there to talk to me. They said someone would cal in the morning. Nobody did. I went back in the afternoon and found the main manager Ricardo, who made us wait 40 mintues to talk to him. Then he comes, knowing everything that happened, and says, "I understand you're upset, but I cant understand why." After telling him the whole story, he says, maybe they didnt understand you were upset about the ants, and thought you wanted another cake. This guy was so sarcastic and obnoxious, never apologized, and kept saying how everyone here is happy and like we're trying to cause problems. When we said we would complain to the main owners, he said he didnt care and actually told us he is very close to him so it wouldnt matter! He never apologized once, or offered to do anything to make our stay better. I have gone to Mexico several times and always had wonderful customer service, I coulndt' believe this place after all the good reviews it got. All I can say good is that the food/restaurants are amazing, but otherwise, I would NEVER RECOMMEND IT. p.s. I am adding pictures and a video of the ants so you can see how disugsting this place is yourself.

Bug Infested and Poorest Management Bug Infested and Poorest Management
77 of 90 found this helpful
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Overall Rating: 1
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
1.0
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Top 100 Contributor
From: New York NY
Age: 25-34
Travel: 1-2 trips/year

July 31, 2010 Featured Review
Best anniversary yet

We visited the Valentin for our tenth anniversary last May. We were looking for romance and relaxation and that is just what we found. The property is gorgeous and lush. We stayed on the back of the property and loved having the smaller pool practically to ourselves. The staff, especially the entertainment staff, were amazing! We woke up early each morning to play beach volleyball or water polo, both were a blast. The food was excellent, drinks always well made. The swim up pool bar was alot of fun during the day. Our room was nice, had everything we needed. We honestly could not find a thing to complain about. We recently advised friends to visit the Valentin and they are loving it as much as we did. We are making plans to go back next year!


45 of 47 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Winchester Virginia
Age: 25-34
Travel: 1-2 trips/year

Room Information

Valentin Imperial Riviera Maya features 524 luxurious Junior Suites & 16 One Bedroom Suites with spectacular views of the Caribbean Sea or beautiful Pool and Lagoon area. Rooms come appointed with full marble bathrooms, complimentary WiFi, satellite TV, air conditioning, hydro massage tubs and much more.

Room Details

Deluxe Jr. Suite
Hotel/Studio Unit Details

Silver Jr. Suite
Hotel/Studio Unit Details

Golden Jr. Suite
Hotel/Studio Unit Details

Golden Jr. Suite Swim Up
Hotel/Studio Unit Details

Emerald Suite
Hotel/Studio Unit Details

What's to Love

We love the laid-back island atmosphere that's present from the second you arrive. They welcome you to the beautiful, inviting lobby with a glass of champagne as a toast to your vacation.

 

What We'd Change

Valentin Imperial Maya is spread out and the walk to the lobby can be a bit far. Luckily there are shuttles to take you around the grounds.

 

Why You Should Go

Valentin Imperial Maya is the Riviera Maya's secret for a serene, exotic getaway with that someone special or even a group of friends.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Sailing
  • Aerobics
  • 24 Hour All-Inclusive
  • Parking
  • Medical Services ($)
  • 8 Restaurants
  • Wheelchair Accessible
  • ATM/Banking
  • Elevators
  • Yoga
  • Spa Services ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 11 Bars/Lounges
  • 24 Hour Room Service
  • Pillow Menu
  • Honeymoon Packages ($)
  • Wireless Internet
  • High Speed Internet Access
  • Beauty Salon ($)
  • Near the beach
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Fishing
  • Golf Course(s)
  • Historical Site(s)
  • Horseback Riding
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Scuba Diving
  • Watersports Rentals

Map of Local Area

Valentin Imperial Maya

Carretera Federal 307 Chetumal, Juarez Km 3111

+98 42 06 3660

Hotel Description

Valentin Imperial Riviera Maya: Explore All-Inclusive Romance

Not far from Cancun, you will find a half-mile strip of the Riviera Maya that is so secluded even its name is exclusive. Playa Del Secreto, or "The Secret Beach," is a romantic retreat for couples who want to get away from it all. If you are looking for some real "alone time" with your honey, then it is time to pack your bags and head towards the adult-only paradise at Valentin Imperial Riviera Maya.

Escape the real world at this luxurious Caribbean hideaway. Valentin Imperial Riviera Maya's specialty is tropical romance so, naturally, the resort offers plenty of wedding and honeymoon packages. Look and feel your best for the ceremony (and wedding night!) with the help of the luxurious, on-site spa. The bride can fend off pre-wedding stress with the Four Hands Massage, and the men's Homme Facial will have the groom glowing for his special day.

Of course, you don't need a trip down the aisle to enjoy the sultry Valentin Imperial Riviera Maya. Couples in love or celebrating a golden anniversary will enjoy the Mexican hacienda-style suites. Book one with a Jacuzzi to make your personal corner of paradise even more relaxing. From 24-hour room service to free high-speed Internet access in every room, the resort encourages guests to ditch the real world in lieu of this private retreat.

While you may be away from it all, we recommend that you leave the comforts of your room for at least a little, or you'll miss the fabulous food at Valentin Imperial Riviera Maya's eight restaurants. Even breakfast is a gourmet affair at Le Marche, with its omelet station and local fruits and veggies. The casually elegant Taman Sari serves up an eclectic mix of Thai and Indonesian dishes. If you just want to grab a tropical cocktail while you sunbathe on the beach, the Sunrise & Sunset bar is close at-hand. Nine other bars also serve unlimited drinks throughout the resort.

To top off its appeal, Valentin Imperial Maya continues to show their environmental consciousness through their property, set amid lush, tropical vegetation, providing a tropical background for memories that will last a lifetime. If you have been feeling a little crowded as of late, then it's time to head down and treat yourself to a romantic getaway with that special someone!

This hotel is All-Inclusive.
Features include:
  • All meals
  • Unlimited drinks, including all bars
  • Welcome cocktail and cool towel upon arrival
  • Entertainment activities day and night
  • Non-motorized water sports activities
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Restaurant Le March
Type:
International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-6pm;
Description: Specializes in International dishes; the restaurant serves a breakfast and lunch buffet and an a la carte lunch in the late afternoon.
Dress code: Casual

Mar y Tierra
Type: International
Hours: Breakfast, 7:30am-11am; Lunch, 11am-4:30pm, Dinner, 6pm-10:30pm
Description: Selection of fresh breakfast foods, steak and seafood.
Dress code: Resort casual.

Il Olivo
Type:
Italian
Hours: Daily, 6pm-10:30pm
Description: Inspired by traditional dishes and new Italian-American cuisine, using authentic, prime-quality ingredients.

L'Alsace
Type: French
Hours: Daily, 6pm-10:30pm
Description: Serving traditional French cuisine, but with a healthy twist.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Ginger
Type: Asian
Hours: Daily, 6pm-10:30pm
Description: Tepanyaki tables and a Sushi Bar based on traditional and contemporary Japanese cuisine with some Peruvian influences.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Taman Sari
Type: Indonesian
Hours: Daily, 6pm-10:30pm
Description: Two ancient cuisines are united: Thai and Indonesian to create culinary masterpieces.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-10:30pm
Description: Mexican gastronomy with a contemporary touch from three of the country's different states--Veracruz, Puebla and Yucatan.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

The Corner
Type: International
Hours: Daily, 6pm-10:30pm
Description:More than a dinner, The Corner offers a unique dining experience for an additional charge!.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

All hours are subject to change.



BARS/NIGHTLIFE

Sun & Moon
Swim up Bar. Daily, 10am-5pm.

Heaven & Earth
Main pool bar. Daily, 10am-5pm.

Sunrise & Sunset
Beach bar. Daily, 10am-5pm

Sports and Music Bar
Catch your favorite game with a refreshing cocktail. Daily, 4pm-2am.

Don Miguel
Located next to the lobby. Daily, 3pm-11pm

Salon Partagas
Enjoy fine tequila and cigars. Daily, 3pm-11pm

La Plaza
Strategically located in our Mexican Plaza, it is the ideal place to begin a romantic evening. Daily, 6pm-1am.

Martini Bar
Serving delicious coffee and cocktails. Daily, 9am-11pm

Theatre Bar
Serving cocktails. Schedule varies with shows and events.



BEACH

This resort is set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach).

POOLS

Valentin Imperial Maya features one meandering swim-up pool and three islands, each with its own swimming pool that are not only secluded, but offer an impressive addition to the already expansive main pool.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Snorkeling
  • Kayaking
  • Hobie cats

Land

  • Jogging
  • Fitness center
  • Volleyball
  • Tennis
  • Paddle courts


INTERNET

Valentin Imperial Maya offers complimentary Wi-Fi access in the reception, suites and pool areas. Guests may also access the complimentary Internet though computers located in the lobby.

SPA SERVICES

The hotel has designed a variety of extraordinary treatments for your well-being. Treatments include:
  • Massages
  • Facials
  • Body Treatments
  • Beauty Salon
  • Makeup
  • Nail Treatments


WEDDING SERVICES

Valentin Imperial Riviera Maya offers a number of different wedding packages. Please contact the resort directly for more information.

CHILD CARE

Valentin Imperial Maya is an adult-only resort, therefore child care services are not available.

ADDITIONAL INFORMATION

Location
Valentin Imperial Maya is located 25 minutes from Cancun International Airport (CUN), 30 minutes from Cancun and 25 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 2pm Check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for travel July 18, 2014-Dec 23, 2014.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Deluxe Jr. Suite
  • $200 in Resort Coupons
  • Travel: August 16 - October 31
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