Now Sapphire Riviera Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.4
Service
 
4.5
Beaches & Pools
 
4.4
Dining Options
 
4.1
Room Comfort
 
4.4
4.4 out of 5
"Great pool and staff , very preety grounds and short ride from the airport. Food was seriously lacking." – mrbunn
436 out of 500 (87%) customers would recommend this product to a friend.
Beach view Preferred Pool View of pool from main lounge area you can find peace and quiet at the beach our wedding day view from beach chair Beautiful Beach! going to a show! Anniversary Sash Sunrise Our Mexican Racoon visitor. The sunrise from the beach! Sunrise Preferred Adult Pool Pirate cruise Beach great built-ins in the pool! Pool on left, beach straight ahead!! View at lunch one day Main Pool Spa @ Now Sapphire Enjoying the view of the pool BEACH VIEW Quintas everywhere! Relaxing in the pool Boy in paradise! Furniture in cafe - Now Sapphire Breakfast by the beach view from room The beach the main pool at the Now Sapphire how we were greeted fountain at the hotel at the beach Furniture in room - Now Sapphire Wahoo Steak Magazine quality beach WALKOVER FROM BREAKFAST our favorite bartender... santiago. Second Wahoo steak Fantastic honeymoon! Sunset view of the beach on a cloudy day Main Pool having lunch @ one of d restaurant Sunset dressed to impress Sunrise over the ocean
All Customer Reviews
1-4 of 429 reviews. Sort by
July 20, 2016
Now Sapphire

What a great place to go too. The resort was so clean and the staff was so helpful and courteous. I would highly recommend this resort to my friends.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Kjlake0602@gmail.com
Age: 45-54
Travel: 1-2 trips/year

July 18, 2016
Excursions

Chechen-Itza Mayna Culture Xoximilco gondola ride food Mariachis with other couples on the gondola Yes focus on the resort there's plenty to do there Staff was wonderful very helpful in making sure you have a good time there Internet services slow From the transporters the waiters the Consear's house keeping everyone was so helpful friendly always ask if you're having a good time yes I would highly recommend now sapphire . We plan to go again


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Fort Worth Texas
Age: 55-64
Travel: 1-2 trips/year

July 15, 2016

The absolute best part of this resort is the grounds. The pictures speak for themselves- this place is stunning. Fountains all over the place, floating marble paths, gigantic pool right off the beach, thatched roofs, beautiful antique accents, lush jungle, Mayan flourishes. It's literally paradise. The property is extremely well maintained and manicured. Everything is spotless. I absolutely love how the main lobby/bar area is all open to the outdoors. It's so tropical and luxurious feeling. The service was generally good and everyone was friendly and helpful. Although not expected, tips are greatly appreciated (we did $1 or $2 every time someone served us anything). There are plenty of hotel employees walking around ready to help and serve you. The rooms are nice. A little bare but clean and functional. The beds were a little uncomfortable though- the pillows were very hard. The housekeeping service was a little unpredictable so it was hard to figure out when to be out of the room but they did a good job cleaning. The best part of this place is the lovely beach. The sand is white and soft. Seaweed washes up but it didn't bother me- they were cleaning it up constantly anyway. The water is warm and calm and so fun to swim in. Plus there are free water sports with the hotel such as paddle boarding, kayaking, windsurfing, etc. The beach is WAY more quiet than the pool where the kids hang out, music is playing, people are drinking and the entertainment team is doing stuff. It was very easy to get lounges on the beach with shade. It's so relaxing. They have a lot of people selling stuff (bracelets, cigars, sunglasses, hats, sarongs, etc.) but they don't bother you. There are also guys selling snorkeling and excursions. We did snorkeling for $20 a person and it was WELL worth it! It was only an hour and a half, they pick you right up on the boat right at the beach and it's a wonderful experience. The spa here is extremely expensive so we didn't go for that. Also, beware of timeshare salesmen roaming around. We avoided the $200 coupon offer all week. If you go to pick it up, they nab you. If anyone approaches you, just say no, but it's best to avoid the unpleasant situation all together. The jewelry shop did have a voucher for a free pendant, no strings attached! It's gorgeous! Also, free calls to the US through the Now app is much appreciated. Free Wifi too although it was pretty weak in the room. The food is why we picked this resort. However, it was the only truly disappointing element of the trip. The Mexican restaurant was our favorite. The Steakhouse was terrible (it tasted like wedding food), the French restaurant tried hard but missed. The buffet was nice and clean but not a lot of it was very appealing to me, and I'm not a picky eater at all. Even the breakfast was just average. Everything just tasted off to me: the bread, the sausages, the cookies, the butter (margarine, ick). Kind of like knock off, low quality versions of the real thing. They were also not as good about gluten as we thought they would be. The Mexican restaurant was the best. Again the Steakhouse was the worst with none of the entrees listed as gluten free. The waiter was confused when we asked about it. No one seemed to truly understand what gluten was. The buffet was really weird- some things were marked, other things that are clearly gluten free (like white rice and ice cream) were not labeled which made us suspicious of everything. Overall, we liked this place. They try really hard to make it nice and it shows. They have fun activities for adults and children alike (shows, outdoor movies, games, pinata, tequila tasting, comedy, art auctions, etc). The entertainment team is phenomenal. There are a few nice souvenir shops on the premises plus a market they set up a couple of times a week with a bunch of local vendors. Also, the medical service is very convenient. My travel mate and I got very sick for a few days from an excursion we took. We went to the clinic at the resort and the doctor helped us right away. He knew exactly what antibiotics to give us and was right on target with his diagnosis. We are so grateful to him. I would recommend this resort to anyone for the grounds, atmosphere, amenities, activities and proximity to the airport but might try somewhere new myself if returning to the area.


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Long Island City. NY
Age: 25-34
Travel: 1-2 trips/year

July 12, 2016
Great Hotel, Wonderful Peopl

Overall, we have no negatives about the Now Sapphire. On the contrary, it was a great experience and we will do it again in the near future. Unfortunately, we had to cut our vacation short (personal issues/health), but as said above......The Now Sapphire is a great place to kick back and have a great time!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Florida
Age: Over 65
Travel: 3-6 trips/year

Room Information

Now Sapphire Riviera Cancun features 496 guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or oceanviews. Each suite offers a separate sitting area with sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.

Room Details

Deluxe Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Jr Suite Oceanfront
Hotel/Studio Unit Details

Preferred Club Beach Front
Hotel/Studio Unit Details

Deal of the Day Junior Suite Tropical View ROH...
Hotel/Studio Unit Details

What's to Love

Bali beds around the pool and ocean front kiosks that give you the ultimate in rock star beach bliss.

The friendliest staff. You'll never want for a thing. (They can read drink requests in your mind).

Photo op at the main pool - the ocean view is drop-dead-gorgeous-good.

Evocative architecture and decor inspired by ancient Mayan Culture. (See? They weren't all ruffians).

Spacious Jr. Suites with cozy bathrobes, slippers, furnished balcony and 24-hour room service.

Activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

Gluten-free, vegetarian and vegan menu options available at the a la carte restaurants.

 

What We'd Change

The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.

 

Why You Should Go

It's 15 minutes from the airport - paradise is waiting for you with a welcome cocktail.

Upgrade to Preferred Club and enjoy an adults-only pool. (Kids are fun, but pool water in your drinks, not so much).

Rejuvenate with a Myoxy-Caviar Facial - it's ok to spoil yourself. You deserve it.

The world's second largest coral reef is just off the shores - snorkel envy is here & it's real.

Complimentary green fees at Grand Coral Riviera Maya Golf Course. Woot!

Spend a day at Xcaret learning about Mayan history and exploring the lagoons and parks.

Hop on a bicycle tour - a great way to see the resort and the natural beauty around you.

Starting your day with an energizing Zumba class - dance, sweat, hit the beach.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Ping Pong
  • Game Room
  • 9 Restaurants
  • 7 Bars/Lounges
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Catering
  • Theater
  • Teen Club
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Golf Packages Available ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • ADA Accessible Rooms Available
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Car Rental Available ($)
  • Hobie Cat with Instructor
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dive Shop(s)
  • Golf Course(s)
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Water-Skiing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Sapphire Riviera Cancun

Super Manzana 11 Manzana 9 Lote 10

+52 99 88 72 83 83

Hotel Description

Now Sapphire Riviera Cancun: Laid Back Charm for Family, Friends, You

Picture this sunshiny day: sapphire-colored Caribbean waters, soft, white sands and all kinds of warm rays streaming down, giving you a good dose of much-needed Vitamin D. Your happiness meter has just skyrocketed. You then set out to explore the waters. Next you take on your family and friends in beach volleyball and end the day by burrowing in at the pool - it's this kind of day you've been waiting for. All. Year. Long.

Lucky for you, this is your beach bliss for the next week. When might we expect you?

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum, Sunscape Sabor Cozumel or Now Jade (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


DINING

Nosh on mouth watering flavors like Mediterranean, fine cut meats prepared especially for you, grilled seafood, Teppanyaki tables (always fun for the group), sushi and tasty Mexican dishes. And, there is always 24-hour room service - some mornings/nights, you'll want to stay in. It's your vacation right. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Paramour
Type: French
Hours: Daily, 6pm-11pm
Description: Setting the scene for romance, this adult-only restaurant offers French fare and an elegant atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Lemongrass
Type: Asian
Hours: Daily, 6pm-11pm
Description: This Asian restaurant boasts teppanyaki tables that can accommodate up to 48 guests, as well as a sushi bar and traditional a la carte dining.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Bluewater Grill
Type: Surf and turf
Hours: Daily, 11am-5:30pm
Description: Offering fresh seafood specialties and fine cuts of meat.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Cibu
Type: Mediterranean
Hours: Daily, 6pm-11pm
Description: Serving delicious Mediterranean cuisine in a casual atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Fresco
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy delectable Mexican cuisine surrounded by Spanish-inspired architecture and ocean views.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Market Cafe
Type: International
Hours: Daily, 7am-11pm
Description: The Market Cafe buffet specializes in offering international cuisine in a casual atmosphere with an ocean view. Open for breakfast, lunch and dinner.
Dress code: Casual

Coco Cafe
Type: Bistro
Hours: Daily, 6am-11pm
Description: Enjoy coffee and deli snacks while relaxing on the porch.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's romantic spots. There is an additional charge for these private dinners and advance reservations are required.

All hours are subject to change.



BARS/NIGHTLIFE

All five bars serve premium brands and international favorites. The fun-loving bartenders are happy to serve you whatever your heart desires. Tip: Coco Cafe opens early for those needing a caffeine boosting kick to your day.

Moments
Located in the lobby for cocktails. Daily, noon-midnight.

Splash
Swim-up bar, located in the main pool. Daily, 10am-5pm.

The Reef
Preferred Club pool bar. Daily, 9am-5pm.

The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.

Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.



BEACHES AND POOLS

You've got sun soakin' spots - three pools (bonus pool for Preferred guests) with Bali beds for some posh privacy or head to the sparkling ocean and grab a coveted ocean front lounger. Sit back. Pool and beach bar service is happy to bring you as many cocktails as you want.

SPORTS/ACTIVITIES

Water

  • Hobie cats
  • Kayaks
  • Sailing
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing
  • Snorkeling
  • Sport fishing

Land

  • Fitness
  • Tennis
  • Yoga
  • Beach volleyball

Golf
Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)



INTERNET

Now Sapphire Riviera Cancun offers complimentary Internet access and WiFi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


SPA SERVICES

Now Spa by Pevonia offers 7,000 square feet of luxury wellness services that will take you on a journey of relaxation for an additional charge. Daily, 9am-8pm.
  • Massages
  • Body treatments
  • Facials
  • Sauna and Jacuzzi
  • Relaxation area
  • Beauty salon


WEDDING/HONEYMOON

Complimentary "Your Moments" Wedding Package when booking a minimum of seven nights in a Preferred Club Suite Ocean View or higher, or if five rooms are reserved for a minimum of three nights at any room category. Packages and amenities available at a surcharge. Guests must arrange all wedding packages directly with the front desk.
The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties.

Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon packages.

Honeymoon Bliss Package includes:

  • Fresh fruit basket on arrival
  • Bottle of sparkling wine on arrival
  • Special turndown service one evening during stay
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Discount on all treatments at the Renova Spa

Do Not Disturb Package (complimentary with seven nights or more in a Preferred Club Ocean Front Suite or higher or for a surcharge) includes:

  • Champagne on arrival
  • Fresh flowers and exotic fruit platter in room on arrival
  • Champagne breakfast in bed (reservations required in advance via guest service)
  • Couples 50-minute massage treatment (one per stay)
  • Romantic beachfront dinner for two including bottle of champagne
  • Special turndown service one evening during stay
  • Private petit fours each evening at turndown
  • Complimentary anniversary nights

Guests need to add "Honeymoon Bonus" to the special request field of booking when purchasing. Proof of marriage is expected upon arrival at the resort.

CHILD CARE

Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's Club is available for kids ages 3-12. The Core Zone Teens Club offers activities and games geared towards teenage tastes for teens ages 13-17. Daily, 9am-10pm.

Babysitting services are also available for an additional charge.



ADDITIONAL INFORMATION

Location
Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay required every year for all arrivals Dec 26-31.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
2003-2013 AAA Five Diamond Award
2014 AAA Four Diamond Award
Rainforest Alliance Verified

Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

Complimentary Green Fees Policy
From now until December 31, 2015, guests are able to enjoy one complimentary green fee per person, per day, at Grand Coral Riviera Maya golf course. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Deal of the Day Junior Suite Tropical View ROH
  • Travel: September 1 - 30
  • Book By: August 4
  • 2 Kids 12 & Under Stay & Eat Free
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