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There's no time like the present to schedule some hard-earned vacation time at
Now Sapphire Riviera Cancun, where sophi
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There's no time like the present to schedule some hard-earned vacation time at
Now Sapphire Riviera Cancun, where sophistication takes on a laid-back vibe.
Bring the family for a chance to experience Unlimited-Luxury® and privacy along
with 5,000 feet of the whitest sands and the bluest waters in the Caribbean.
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"Small & neat hotel. Perfect for family vacations. Amazing room service. No free Wi-Fi in the lobby like in most hotels!" – Pyzia
264 out of 291 (91%) customers would recommend this product to a friend.Read All Reviews
All Customer Reviews
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May 18, 2013
Beautiful grounds
This is a beautiful resort. The only problems were at check-in they had put us in a double bed and we made reservations for a king which we ended up getting but with a lot of hassle, they only have one kind of beer, uncomfortable bed, wifi is $11.00 an hour, and it is 45 minutes between downtown Cancun and 45 minutes between Playa downtown. So you just can't hop in a cab unless you want to spend $100 round trip. The entertainment at the pool was great, but mainly for the younger crowd, but I can't say enough good things about the staff, they were excellent. They offer 6 restaurants but close 2 each night. That leaves only 4 dining options. There is only 1 place for breakfast but it was very good. If you stay in the back buildings it is a hike to get anywhere. Be sure and ask for the Preferred Club up front because when we got there they were sold out.
Was not happy about the check in service. We purchased the "preferred" package, so not worth it! We arrived at 12:30 at that point we were told our room would not be available until 3:30. During this time no one, informed us that we could go get our bags and change our clothes so we sat in the Lounge for 3 hours waiting for our room. When they finally tell us our room is ready. We get there only to find out neither of our keys work, so he bellman had to let us in with his key. Then on top of that it was the wrong room. We paid for a king suite and we received a room with two beds that look like twins. Back to the Lounge we go and I had to explain that not only don't our keys work, but that wasn't the room I paid for. So they finally found us another room and we had to find another bellman to return to the original room to retrieve our bags and then take us to our new room. So we waited 4 hours for our room. Not impressed with the check in process and beware of the VIP breakfast, we didn't catch on until it was too late, but we still didn't go. After this our trip was great, wonderful food, excellent staff. Especially when my hubby misplaced his oakley sunglasses, i figured they were gone but the waitress put them at the bar for him. There are some honest people in the world.
Everything about this place was great! The resort was stunningly beautiful, the staff was very, very friendly AND helpful, and the food was delicious! I had read tons of reviews on this site, as well as several others, so I had some expectations of what problems we might run into....I was ready to get up early to reserve beach chairs, have long waits to be seated at the restaurants, maybe deal with a few grumpy employees, etc. NONE of that happened! We were always able to find a chair, either by the pool or on the beach, no matter what time of day we wanted it. We tried all of the restaurants and the wait to get in was always reasonable and we thoroughly enjoyed every meal (but the Mediterranean themed Cibu was our favorite) . The employees were so friendly and so nice...on several occasions they actually went out of their way - without being asked - to make us extra happy. The rooms were clean and comfortable. The beach was gorgeous. I have traveled quite a bit, stayed in a number of all-inclusives...I can honestly say that this was one of the best! I am definitely planning on coming back!!!!
P.S. We did not opt for the "preferred advantage" upgrade and we never noticed a difference.
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45 questions, 227 answers.
Room upgrade11 answers
I am looking to book a trip (March 6 - 11th, 2011) to the Now Sapphire Riviera Cancun but would like to upgrade the room to a perferred junior suite ocean front. Can I do this upgrade and how?
2 years, 28 months ago
Art
There are Preferred Club Junior Suite Tropical View rooms available for your dates of travel, however it looks as though the Ocean Front rooms are not cuurently available for those dates. If you are flexible in your dates of travel, the OceanFront room is available in the weeks after March 6. This is, of course, subject to change, based on availability.
KateCC
I would call them before you arrive or ask when you check in. The earlier the better though. Have fun!!
DHW19
NO - you have to do it at the hotel - its about $80 per day and gets you an ocean view room with wireless internet - it's not worth the extra unless you really want it.
shinkie
Do it here before you leave we got ripped off at the Resort the charged us for the "Prefered" but gave us a regular room and allowed us to use the amenities
Rebelmom
You can do it at the hotel when you check in. About $600 per couple per week.
Crankyhanky
That's exactly what we did. We called a CheapCaribbean rep and she helped us do the upgrade. The upgrade was definitely worth it!!!
FramilyFun
I am planning a trip in September and am reading a lot of different opinions on the preferred upgrade. If I do it now it's only $200 extra or so for the entire trip, is it worth it?
From reading the description I see the limited pool access area, but is the room any type of upgrade really?
Anonymous
You can upgrade anytime, even when you arrive at the resort.
Anonymous
not worth upgrade. u just get a few extra kicks. other people i talked to said not worth extra money. we just got back aug. 26th ..
mommylauren
I upgraded my room at the last minute by contacting the resort via email. They were able to make these arrangements. I thoroughly recommend the upgrade - ask for 2nd floor or higher and you'll have a jacuzzi on the balcony.
CaribbeanVacationLover
I always upgrade to ocean view. Your going to Mexico! Seeing and hearing the ocean is why you go!! The "tropical view" will get you smack dab in the jungle from your balcony. We did see some wild cats around the resort and heard some dogs. I always request NOT on the first floor because I don't want anything sneaking into our room. As for the Preferred club, I think it is waste of money. Here you can use the adult pool if you are preferred but it is REALLY quite there. If you want to socialize the regular pool is where everyone hangs out.
jenyd
Art,
We just got back from NOW Sapphire.... Enjoyed our week, great time, food, drinks, etc.
When we checked in at the desk, we were offered the opportunity to upgrade, for a fee, but we declined the offer. We were close enough to the pools, beach and main building that having the sun and surf on our balcony was not a priority.
With great weather, you'll have a great time. All the restaurants are fantastic. Bring 1 or 2 pair of long pants for dining (I survived on 1).
Bill
billyb
This question is way past. (March6-11th 2011 but to answer this general and frequent question....You can upgrape to preferred when booking the reservation or once you get to the resort. Personally my husband and I agree that we would wait til we get to the resort. Prices tend to be more negotiable and then you can see what preferred status can get you. We feel it is really worth it but thats only our opinion! We enjoyed the preferred lounge and the quiet preferred pool area.best! The staff in the preferred lounge were awesome to us! We celebrated our 30th Wedding Anniversary there!
MorningSunshine
Does the Now Sapphire Riviera Cancun have ashtrays on the property?11 answers
We purchased our tickets and I was doing some research online and found out it's a non-smoking hotel... Can we still smoke on the balcony and around the propery (just not indoors)?
1 year, 22 months ago
Mysty
Resorts have designated areas outdoors where smoking is permitted.
MariaCC
There are no ashtrays in the room. However, there were people that were smokng outside and in the bar and loiunge areas. They even have a guy that hand rolls cigars so you should be okay.
dinai
For this to be a non-smoking hotel - the main lobby bar area is huge and opens out in several directions - to the pool, to the show dining room and theater, to the main lobby and to the restaurants. This area is open - no walls so the ocean breezes are always flowing through. There were ashtrays here and there were a lot of smokers. I am not a smoker and do not have a problem with others smoking but I also do not want to stay in a place where I have to be constantly surrounded by the smell of smoke. For all of the smokers, it really was not a problem because of the constant circulation of outside air. The one thing I didn't like was they also sell cigars in this area and there were a few that bought and smoked these - much stronger odor that lingered longer.
mkoehler
Yes, everyone smoked here. Just not in restaurants or in rooms.
Crankyhanky
I know there were ashtrays in the resort lobby area. Unfortunately i didn't pay too much attention to where you could smoke because i don't smoke.
FramilyFun
You can smoke outside. They have ashtray/trashcan combos around the property
Dubblegz
Yes they have ashtray around outside. Just no smoking in the room or restaurants.
airbiscuit
We saw numerous guests smoking on the resort grounds. We are nonsmokers so we noticed others walking along the sidewalks and poolside smoking.
DisneyCrazy
Yes - you can smoke everywhere but in the room.
akh3646
We actually seen guest smoking right on the beach
TLITTLE
try smoking cessation program. we prefer nonsmokers in resorts sorry that is just my opinion. there are kids around better to be smoke free environment.
queencafe
are the restaurants air conditioned is there seaweed on the beach are the beaches nasty?11 answers
does this hotel cater to teens? are there lots of jellyfish inn the ocean?
is the food terrible?
is there any resort better?
Thank you
1 year, 21 months ago
lu
The hotel does not cater to teens. I did not see very many jellyfish in the ocean because you cannot get in the ocean for the sea weed. The Valentine was highly remember by some people that stay there, who was riding on the bus back to the airport. My next trip I will stay at THE ROYAL.
Mellie
market cafe is open air facing the beach, the deck is open for the preferred members. yes there are seaweeds but that is part of nature, The explanation why there more than other is that there is nearly corral reef by the Yucatan Peninsula. Not really bothersome.yes they cater to teen they have young entertainment team to keep the very young and teens with the explorer club . I see them on the pool and beach for the volleyball games. water polo etc. pls read my review on food on the comment section. Not bad at all except lemongrass restaurant. I recommend place for family.
queencafe
The restaurants are air conditioned. There is seaweed on the beach but not an overwhelming amount that makes not want to use it.
Dublin
Yes, the holtel does cater to teens. They have an activity program daily for adults and teens. It would be a great place for kids to go. We did not see any jellyfish and we spent time in the ocean. The food is awsome! I have been to Mexican resorts numerous times and the Now Sapphire has some of the best food available. The outdoor restaurant has Ribeye steaks that they cook on the grill; they were wonderful! They have a sushi restaurant that is great; all of the food and service is great. All but one restaurant is air conditioned. The beach is sandy and clean!!!!!!!!!!!!!!
Anonymous
they have a kids club . but for the younger ones. they say they have a teen club. but they dont offer much. yes lots of jelly fish. i got bitten up alive by bugs on the beach . food was good small portions. restaurants are air conditioned. not the market buffet where they serve breakfast and dinner, hotel is not near anything. if you stay closer in can cun near marriot other hotels ..
mommylauren
I don't know what is available at the hotel for teenagers.
The food was not excellent,. but satisfactory
The restaurants are not air conditioned.
The beach is nice - but there was alot of seaweed.
halloween
I don't know about the restaurants because I never went there. There are buffets almost every night that come with a show so that is the obvious choice. The buffet has a lot of options and the food is great. There is also a breakfast buffet that is good and has everything that you could want. Room service has many options but the food is not good. Don't worry cause you will eat so much throughout the day that you would not even need room service. The beach does have seaweed but it is not nasty. I'm not a beach lover and even I found it hard to leave the beach. The water feels AMAZING. The seaweed comes from the reef. No jellyfish at all. The resort does cater to teens. There is a kids club that has many different activities and video games to keep them busy. NO RESORT BETTER!!!
mekaboo
There was no air conditioning in the restaurants when we were there. Not sure if that is due to it being off season or not. Could have used some, especially at night. The beaches were beautiful and clean. There was some seaweed in the water due to storms that came through at night. We did have a jellyfish warning one day, but I did not see any. I don't know if the hotel caters to teens or not, did not travel with children. The food was delicious and the service exceptional. I have been to many resort down there and this one is as nice as many of them. Not as big, but definately a place I would go back to again.
msboggsy
1. Most of the restaurants are air conditioned- you have the option to sit outside at some of them if you wish.
2. Seaweed does get washed up on the beach but there is a guy with a tractor and a giant rake-looking thing picking it up all day so it never gets in the way.
3. Fun for all ages. We didn't see any jellyfish.
4. Food= delicious. When I went to Puerto Vallarta a few years ago, the food was gross. Now Sapphire served me the best steak I have ever had- and I live in Nebraska; we are known for our good beef!
5. This resort was extraordinary- I have zero complaints!!!
HappilyEverAfter
I went to 3 differnt resorts while down there a week ago. Love this one the best. It has a kid zone and there are activities for all age kids throughout the day and night.
No I didn't see any jellyfish. There is seaweed but that can't be helped.
The food was good. Wasn't awesome but was not bad.
katie1780
there were not a lot of kids when we were there in mid October. Did not see any jelly fish but someone we know got stung by one according to the medics on site. We liked Now Jade better because the bathroom was more spacious and you could see the ocean from the pool. Our favorite is Dreams Riviera Resort and Spa. Food here was good, loved the asian restaurant and no reservations required like a lot of places.
jenyd
did anyone go on the beach and in the ocean? is it good or bad?11 answers
is there a club for teenagers age 16 and 14 Thanks? Is there entertainment in the evening?
1 year, 21 months ago
coco
The beach and ocean are wonderful! It is sandy and very clean. There are many activities for the young. They have a room with a WII and Playstation and lots of outdoor activities for them throughout the day. They keep them very busy. They have pool tables and ping pong tables outside too. They also have a trampoline there and you are secured in a strapped outfit and you can jump and do flips in the air! My kids would love it, even my four year old.
Anonymous
beach was awful. sea weed everywhere. a truck comes by to pick up the sea weed. i wanted to go in. but it was gross.
mommylauren
We were on the beach daily. The beach is nitce but the ocean had a lot of seaweed.
I don't know if there is a club for teenagers.
halloween
The beach is beautiful, the sand is clean and extremely soft. You can go in the ocean, however, it is very close to a reef so there is a lot of plants and seaweed in the water.
The is a "club" for teenagers with different activities almost every hour. I believe it is called the "core zone".
The resort has entertainment each evening; something new each night. There are also scheduled actvities throughout the day.
zenka
The beach is great but there is some seaweed. Don't be fooled by the seaweed though because the water is AMAZING and I'm not even a beach lover. The beach is not as crowded as the pool which is a good thing when trying to relax. There is a kids club but I do not know the age ranges. Everyday, and night, there are activities and entertainment. A lot of fun to be had.
mekaboo
The sand on the beach is white and wonderful, the beach is only blue/green for about 20 feet, there is seaweed.
I don't have teenagers so I dont' know what they might have for them. yes, they have live music in the lobby bar area every night and there is dancing there. It is a great place to meet people.
Grannyjanny
The beach is very nice. Clean and many chairs to choose from. The water had a bit of seaweed in it due to the storms during the night. The water is warm and wonderful. I didn't travel with kids, but did not see a teen club. They did have a club for younger kids. There was some king of entertainment each evening and then a band around 10 p.m. with dancing. The disco was also open.
msboggsy
We spent a lot of time on the beach and playing in the ocean- the sand is so soft and the water is really clear (as long as it isn't really windy). As far as the evening entertainment, they have different entertainment every night (they had a caribbean show, Mexican dance theater, Magician, etc. when we were there). They are family friendly but not cheesy- fun for all ages, in my opinion!
HappilyEverAfter
There is a night club. When we were there a week ago. It was pretty dead. Maybe during prime time season it picks up alittle. I think it is also more for adults. They do have a kid section and activities throughout the day.
katie1780
water was warm, the sand is incredibly soft!! There is some seaweed that washed up but a tractor runs thru and picks it up. No shells to pick up for kids.
jenyd
The beach is awesome. The water is clear, but there is some sea grass growing close to shore. You just have to find a nice sandy spot to walk out.
Lemondrop
Is there outdoor dining for those who are not preferred guest?11 answers
1 year, 20 months ago
sheryl
Hi Sheryl,
The only outdoor dining option at the Now Sapphire is the Romantic Dinner on the Beach which is offered at an additional cost for all customers. All the restaurants at the resort are located indoors. Feel free to contact us with any additional questions.
ccsusan1
All restaurants are open to all guests regardless of preferred status (except continental breakfast in the preferred lounge).
lolasaysyes
Yes - several of the restaurants have outdoor dining for everyone - not just preferred club guests. You can also plan a romantic dinner on the beach at an extra cost.
CaribbeanVacationLover
Outdoor dining is for preferred guests only unless you schedule a romantic dinner on the beach. Spring for the preferred club. Breakfast by the beach is beautiful.
mekaboo
yes, some of the restaurants have outdoor dining, doesnt matter if your preferred or not.
Akool
When it comes to dinning there is no difference between the regular guests or the preferred guest, when you arrived at the check in station at the restaurants they don't know if you are regular or preferred just tell you you would like outdoor seating.
Pincher
yes!
Grannyjanny
All dining is done in the dining rooms (even if you are not a preferred guest) unless they have a dinner occassion set up on the beach.
msboggsy
Yes, you can dine outdoors at the Bluewater Grill (steak and seafood restaurant, small portions) or at the French and Asian restaurants on nights when they are open.
erikaseven
Yes, the Bluewater Grill has deck seating as does Fresco the Mexican restaurant. Both places overlook the beach and sea.
csama81
Yes!
Anonymous
IS there wifi at this hotel?11 answers
Is there wifi in this location? If so around the whole area? Free or Paid? How much
1 year, 18 months ago
Daskalo
Upon calling, the resort advised the lobby area has WiFi which costs approximately $15 per hour. They have advised that the cost is subject to change.
MariaCC
free wifi with perfered club in room and free wifi in lobby also around main pool
poolside
only at selected areas around the pool and around the beach I do not beleave in the rooms, also in the main lobby areawhich most of the activities happen around I think small fee for the service
billbob
There is wi-fi for a daily or hourly fee. Service is available in the rooms, lobbies and pool area.
Professora
There is wifi available at the hotel free for preferred guest or at a charge of 15$ for daily access. There is also a business center with 3 computers located near the main lobby and additional computer access located at the preferred guest lounge.
kfieldin
There is WiFi available. I'm not sure if its around the whole resort or not as we only tried accessing while in our room. We didn't pay anything for it because we upgraded to a "preferred" status so it was included in our package. I highly recommend upgrading because there are lots of great perks with it.
twalker
There is wifi at the hotel but it is only available to preferred club members. This is definitely something that needs to change because most hotels offer it complimentary in the lobby.
kmidge211
No wifi. You can upgrade to the Preferred Club for "complimentary computer and Internet access."
spitfire690
Yes, the hotel has a WI FI, it's not free.
Majka
If you are preferred wi fi is free and if your not they will charge you.
ben33156
YES THERE IS
imelectric
Do I need to apply Mexico visa for this trip? Is there any age limitation?4 answers
I am 20 and now holding F1 visa, studying abroad in USA.
1 year, 17 months ago
Miu
Please be advised that we only have information for those holding a US passport. We do recommend contacting the embassy regarding the requirements you would need to travel to Mexico.
MariaCC
Cheap Caribbean should be able to answer that question.
FROST
We just used our passport. I think the age limitation is over 18
bigjack47
Not sure if an F1 Visa is just for studying or familiar with its restrictions however, you need a Passport to be able to travel abroad. The regular Passport will do & then you would not need Mexico visa. Hope this helps.
Carmen10989
Is there a night club on the property?11 answers
1 year, 14 months ago
Austin,TX
Below is the information on the night clubs/bars on property:
Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily 10am-2am.
Moments
Located in the lobby for cocktails from noon-midnight.
Splash
Swim-up bar, located in the main pool. Daily 10am-5pm.
Preferred Club Bars:
The Reef
Preferred Club pool bar. Daily 9am-5pm.
The Sandbar
Preferred Club beach bar. Daily 9am-5pm.
DanielleCC
yes is one but close early 1am
fernando
Yes there is a Night Club
MartinK
Yes, it a disco type, but with different music themes ie) like 70's, 80's and other genres each night. Doesn't open until 11p.m. after the restaurants and main lounge area bar is closed. If it is raining, they open it earlier, because some of the outside bars are closed. But it stays open late. There is also a pool bar and beach bar, but they close earlier.
2ndHoneymoon
yes ...it seems to be the norm for a resort, although, the livliness of it depends on the attitude of the quests
FROST
Yes but we did not use it.
bigjack47
Yes
branbransmom14
No there is not a night club. They have a bar that opens after 10, but that is it.
Kbug
Yes - there is a bar/lounge/club that has good music!!
terrigus
Yes, it has a nice large bar & pool table. The music is current.
Carmen10989
yes
luvpiperoni
Whats the average cost for a treatment at the spa?5 answers
We were thinking about getting a massage and were wondering if it costs extra or is included in all inclusive? How much?
1 year, 12 months ago
Louisville, KY
Spa services are not include in the all inclusive package , but can be purchased for an additional cost directly through the resort. You must contact the resort directly for pricing.
ccsusan1
70 usd
SGarcia
Unfortunately, the All-inclusive does not offer a spa treatment. The resort does offer a coupon, but it cannot be applied to any promotion deals, so in other words you have to pay the full retail price for a service in order for the coupon to be applied. Promotions were only honored if you paid cash. My husband & I paid $149 SPA Dollars each (given to us for a problem we had) This was for a 50 minute deep tissue massage, however, prior to the massage, we had a hydrotherapy circuit, we drank chlorophyll tea, ate nuts & fruits & relaxed. So it's best if you arrive at least 1 hour before your scheduled massage, so you have time to enjoy the amenities. It was definitely money well spent! If we had to pay for it ourselves, we would as the services at the spa were wonderful!
Carmen10989
Yes it cost extra, We got a couples massage. We were able to use these coupons that the hotel gives you and got the couples massage for 50 minutes each for $190. If you go, make sure to go an hour before and they will treat you to other amenities for free....worth it. Just make sure to take wear your bathing suit there to enjoy them.
wagrph
Extra and expensive at the resort. If you are willing to walk down the beach towards Puerto Morales (30-40 minutes depending on how fast you walk) there are "Azul Massage" tents set-up and they give you a heavenly massage for a great price.
SunandSandVacationer
Are beach towels provided daily?8 answers
1 year, 12 months ago
Louisville, KY
Yes, the resort provides you with a towel ticket which you submit to receive a beach towel. When you return your towel the ticket is returned to you.
ccsusan1
yes
SGarcia
Yes they are!
terrigus
There are beach towels provided by the resort and there was no limit as to how many you could take. Some resorts allow 1 per guest per day. I like to have 2 towels, 1 to lay on the lounge and one to dry with. They were more than happy to offer as many as you needed. :)
SuGirl
Yes, plenty of fresh towels daily.
Carmen10989
Yes. Next to the main pool. They open at 8:00 am and you can use them to save your spot by the pool. If you can, keep the towels for the next day if you want to save a spot by the pool earlier than 8:00 am
holaRITA
Yes.
wagrph
yes
luvpiperoni
Is there a gym at this hotel?5 answers
1 year, 12 months ago
Tucson, AZ
Yes, the resort has a Fitness Center available for guest use.
ccsusan1
Yes - there is.
terrigus
Yes, it may small, but there's a gym & you can get a decent work out.
Carmen10989
Yes there's a nice gym at the resort.
Good for cardio and has a few weight training machines. I believe I saw 30LBs dumbbells as there max if u want to do free training, nothing bigger than that.
EvieNYC
yes
luvpiperoni
Are there dvd players in the suites?3 answers
1 year, 12 months ago
maya fan
No there are no DVD players in the rooms, however there is an Ipod docking station and a selection of pay per view movies available.
ccsusan1
yes
SGarcia
There was a DVD player in our room. We had a junior suite.
Krudnick
Elevators?7 answers
Are there elevators in the buildings?
1 year, 12 months ago
CT
This resort does not have elevators.
ccsusan1
no elevators
SGarcia
There are no elevators in the building
alicat23
No elevators, only stairs.
Adrian
I didn't see any elevators in the buildings. If this helps, the buildings are only 3 stories high & most have ramps.
Carmen10989
NO!!!
holaRITA
no
luvpiperoni
Ocean Front rooms - views4 answers
We just booked a preferred club jr suite ocean front room and I requested a second floor due to issues with too many stairs. Are the views as good from the second floor, or even the ground floor?
12 months ago
Lighthouse
The Now Sapphire Resort is a total of 3 stories high. Since you have booked the Ocean front room category you should a view of the ocean whether you are on the ground floor or the third floor.
MeganCC
We just returned from the Now Sapphire and stayed in a preferred oceanfront room in building 6 on the second floor. We had a side oceanview. The view was very nice!
alicat23
I would say yes to that. But I will tell you that I was highly disappointed with the beach and ocean as well as others at the resort were. There was so much seaweed and the water was very dirty. I had my vision of it being pretty blue/green water and it was the complete opposite. So, for the money, if they charge more, it wouldn't be worth it to me. Also, we got a lot of bug bites in our room and it was infested with ants which we had to have them come spray for:-(
1midnight
We were booked in building 2 oceanfront on the ground floor. We wanted to move but ended up staying because they wanted to move us to building 6 which was a good walk to the main pool and restaurants. Try to get into building 2 if you can. We found it close to the main area yet quiet. The ground floor had a good view of the ocean but the palappas were in front of you. They did not however totally block the view. I would try to get the second floor in building 2 if I were you.
holaRITA
What are the average temps and how busy is the resort during the first week in October?2 answers
12 months ago
Lighthouse
The average temperatures for Cancun/Riviera Maya in October are high 87 low 74. October is generally a quieter month for travel but can vary from year to year.
MeganCC
I recommend checking out weather.com for the average temperatures. I just returned this week, and was told that it would still be "low" season in October. This week, it wasn't busy at all! It was perfect.
oceanblues
The temperature was in the 80s, but it rained a lot. It was their hurricane season.
Nykia
what happens during a hurricaine?2 answers
?
11 months ago
koolspringsman
If a hurricane is forcast to hit your vacation destination and you have not yet traveled, you have a few options including cancelling your trip, changing the destination, and possibly other options depending on the severity of the hurricane, the policies of the resort/airline/etc. If you are already in destination when the hurricane is heading to your vacation destination, we will assist as best as possible including getting you out of the destination prior to the storm making landfall. If you would like further information or have specific questions regarding a hurricane, please feel free to contact our reservatiosn department.
KristinCC
Not sure of the evacuation policy, but Cheap Caribbean offers you another trip in its place because they factor in trip insurance everytime you book with them. So if your vacation is ruined, you can return at a later date without extra cost to you.
Carmen10989
Is there a shuttle service from the airport?6 answers
11 months ago
Pa
We do offer the option of purchasing the roundtrip airport transfer service and it can be added during the booking process,
MariaCC
yes, we chose to do the private chuttle so that we did not have to stop anywhere else along the way..
GiiGii
YES. Olympus tours provided the service and it was easy to find, great people and prompt service with nice vehicles.
shorty77
Yes, for an extra fee Cheap Carribean provides your transportation to and from the hotel.
Carmen10989
Yes there is, transportaion to and from the airport was apart of the package
Tash20
No. We booked a private service through cancun airport transfers.
Hanna
what is included?6 answers
The deal says that it costs about 500 for 4 days and 3 nights stay at this all inclusive resort. what is included in this price? room and food or just room?
8 months ago
Sam
As stated in the information on our web site, this resort is an Unlimited-Luxury resort.
Guests at Now Sapphire Riviera Cancun enjoy Unlimited-Luxury® services including:
* 24-hour room service
* All taxes and gratuities
* Full breakfast, lunch, dinner and snacks each day, no reservations required
* Mini bar refreshed daily with soft drinks, bottled water and beer
* Unlimited natural fruit juices and soft drinks
* Unlimited international and domestic premium brand alcoholic beverages
* Complimentary round of golf at Grand Coral Riviera Maya until April 30, 2013
* Core Zone Teens Club
* Expansive, sugar-white beach and crystal-clear waters
* Explorer's Club for kids
* Fitness center
* Four swimming pools
* Hobie cats
* Kayaks
* Live nightly entertainment
* Nightly movies under the stars
* Tennis
* Theme parties and entertainment
* Water aerobics
* Windsurfing
KristinCC
Room, Food and DRINKS. ALL DRINKS. Travel to the resort is extra.
oreoday99
Everything is included, room, food, taxes, and gratuity. You just have to pay for things like the spa, excursions etc.
Nykia
All inclusive..
Meaning including food, drinks (alcoholic or non-alcoholic) and room.
Also free room service is included.
EvieNYC
My all-inclusive package included room, all food and drinks including alcoholic beverages.
logansmimi
room, food, beverages including alcohol, and multiple daily activities
luvpiperoni
Airport transfers6 answers
How did the airport transfers work? We will be two women traveling alone and want to make sure we feel comfortable.
8 months ago
md
The transfer went really smooth
jaguar2005
The roundtrip airport transfer service can be added for an additional charge during the booking process. We use a reputable company in Mexico called Olympus Tours to ensure the safety of our customers.
MariaCC
Definitely have the airport or resort book your cab to make sure it is legit, safe, and not over charging.
Nykia
We had Olympus travel transfers. They were very good. We had to wait a little bit once we got to the loading area before they picked us up. Word to the wise, once you leave the customs area with all your bags, and you turn the corner, promotions people will swarm you and also make you think they they are with Olympus travel. They are not. All they are doing is trying to sell you excursions and things, they are nice, but will keep trying to sell, sell. (We fell for it). Its not necessary. Just keep walking through the doors and outside, you will then see people holding signs for different booking websites, just look for Cheapcarribbean sign and they will tell you where to go to check in for your transfer to the hotel. When you get to the hotel you will have to check in with Olympus transfer there and they will let you know your pick up time.
wagrph
We did airport transfers through cheap caribbean (olympus) and we were not hassled by anyone while walking through the airport. Just walk outside and find someone with an orange shirt and they take care of you straight away.
SunandSandVacationer
we were also 2 women traveling alone. We were met at baggage claim by a representative and directed to our transport. Everything was very easy and efficient. We checked in the next AM with the group to assure the transport back to the airport coordinated with out return flight. Everything went smoothly.
logansmimi
Exchange from US Currency to Pesos6 answers
Is it necessary to exchange dollars for pesos before we arrive? What types of payment are accepted in the gift shop, for excursions and at the shops in nearby towns?
8 months ago
lighthouse54
The official currency of Mexico is the Mexican Peso. American funds are widely accepted, though we recommend buying some pesos, especially for shopping at the local markets and tips. Currency can be exchanged at casas de cambio (exchange houses), banks, and hotels, though the latter usually have the highest rates and tack on a service fee. ATMs are readily available and accept foreign bankcards. Major credit cards are also widely accepted, however, be sure to make your credit card company aware of your travel plans to ensure funds are readily available to you.
MariaCC
In Cancun most shops take US dollars as currency HOWEVER your change will be in pesos. So I suggest getting change for large bills like $50 and $20 to small stuff $10, $5, and $1. This way you have the exact amount. Do this before getting to Mexico as it will be harder to get US change there. This was my mistake. Hope this helps.
oreoday99
12.50 pesos per US Dollar
ElizabethA
Nope, keep your US $. Bring $1's and $5's. I have to say there was no sign saying tips preferred, they were very laid back but certainly appreciated something like anyone else would. The service was terrific.
32carter
Currently, it is 12 pesos per $1 USD
BobJ
Dollars are excepted (happily) everywhere
MChick
Dress Code6 answers
How strict are the requirements that men need to wear long pants to dinner? Are golf shirts acceptable for men at dinner or do they need to wear button down shirts? Also, are dressier sandals that are a thong type (similar to flip flops) acceptable for women? I've had recent foot surgery and can't really wear dressy shoes just yet.
8 months ago
lighthouse54
The dress code at the specialty restaurants permit sneakers, tennis shoes or sandals and dress shirts with short sleeves. Long pants or nice Bermudas are required for men as sleeveless shirts or flip-flops are not permitted.
MariaCC
it wasn't strict at all, I wore sandals to all the restaurants. My husband would usually wear pants (not jeans though) and a t-shirt. You might want to wear a shirt to the French restaurant.
juste82
You have to only wear dress pants for the fancier restaurants and you cannot wear sandals there. But every where else, you can dress very casually.
Nykia
Our first night we wore shorts to the Mexican restaurant and nobody said anything. I wore pants and my fiance wore a skirt and dress on the other nights. I also wore just polo shirts. I wore regular dress shoes, but did see some men wearing nice sandals (not flip flops). Enjoy, we had a great time!
wagrph
I did not experience a strict dress code. I saw men wearing shorts and golf shirts to dinner at the restaurants. I wore dressy flip-flops most nights.
logansmimi
Golf shirts are fine. Nice shorts, jeans and slacks. Flip flops for breakfast and lunch.Sandles, fancy flip flops or shoes for dinner
Thrash
I have already booked our vacation at Now Sapphire, how do I go about upgrading to Preferred Club and how much would it cost for 2 people- 6 nights?5 answers
7 months ago
New York
You will need to call our exisiting reservations line at 1-800-915-2322 in order to upgrade your room at the Now Sapphire to the Preferred Club. Since pricing is not guaranteed until the time of the change, the assisting agent will also be able to give you the most accurate pricing for the change.
KateHCC
Hi, my husband and I stayed there a week ago so I think I can answer that. We were offered the upgrade for $70 a night and that gives you access to an internet room, a private adult-only pool and canopy beds by the pool. Enjoy your stay!
juste82
It is well worth it if going only adults. The Concierge service is fantastic, they reserve for you the bali beds at the pool and the chairs at the beach. The room location is usually oceanfront and close to the pool. Worth it!
Regarding price is hard to tell, you might want to catch a promotion where there is a free upgrade.
ElizabethA
Upgrade through Cheap Carribean as they tell you it's $80pp per night to do it when you are there. That said, I'm not sure it's worth it. You get a private lounge but it's pretty empty; you can have beach chairs reserved for you which is nice but you'll likely also find that yourself; you get access to the adult only pool which is extremely quiet. The rooms are identical. We were upgraded half way through our trip and the only difference in the room were mats next to the bed.
Traveler29
I can't answer your question but I just wanted to let you know that I just returned from Now Sapphire with the preferred club upgrade and I did not think it was worth the extra money.
Jen120578
They upgraded us for free when we checked in. All you have to do is ask.
BobJ
Are there seashells on the beach for seashell hunters?7 answers
7 months ago
quietone
There sometimes can be seashells on the beach, however, it does depend on the current conditions of the water, including the tide, recent weather conditions, etc.
MariaCC
Not at this beach. The sand is very smooth with no shells of any kind. Also once in the water you may end up stepping on the few rocks. The beach was remade by hand after Hurricane Wilma destroyed most of the beaches in cancun. So no shells. Sorry
oreoday99
We did not see any seashells at all on the beach,
lighthouse54
didn't see any.
wagrph
Beach was combed for seaweed each morning. Never saw any seashells on the beach in front of the resort. Walking down the beach to stretches that were not in front of resorts turned up a few small shells and pieces of coral.
SunandSandVacationer
Not many.
Thrash
no
luvpiperoni
What tipe of weather is in November ?6 answers
7 months ago
Orlando fl
The average high in Riviera Maya in November is 87 Degrees, and the avg low is 74 degrees.
KristenCC
80-85 I wont go to Now Saphirre see my review
Tappy
The weather is still nice and warm.
Low chance of rain and temp. Around the mid to low 80's.
Gets a bit cool at night.
EvieNYC
It was 85 to 88 degrees with sun and fluffy clouds. No humidity.
LocoCoCo
Sunny during most of the day with some clouds and/or rain in the evening.
ScubaSandy
Great weather in the 80s, but water wasvery cold.
ElizabethA
How is the snorkeling at Now Sapphire?5 answers
I've heard about the seaweed but is the snorkeling any good?
7 months ago
Elgin, IL
The conditions for snorkeling can vary depending upon the current weather conditions, the tides, etc.
KristinCC
If you want to snorkel then take a day trip to Xel Ha it is nothing short of paradise!
DRBAIN
Take a snorkeling trip out to the reef. Also take an exxursion to xel ha. Snorkling, Dolphins.
Thrash
We did not snorkel at Now Sapphire. We booked a snorkel trip through Olympus Tours. It was awesome! They take you about 20 miles down the coast and you go out on a catamaran with a few local guides. They did a wonderful job and even played a little Jimmy Buffet music on the way back from the reef.
Skyhawk61x
The seaweed is not bad, they machine rake the beaches 2-3 times a day. 5 of the 6 of us went snorleling it was fun. The reef off shore is the second largest reef in the world. My son went suba diving and really enjoyed it.
32carter
Are there any rooms that can accommodate a family of 5?3 answers
6 months ago
Lisa
This resort does not have a room for five guests.
KellyCC
the junior suite we had had 2 double beds and a pull out couch. I think that would work for you.
logansmimi
Yes. If you get 2 double queen beds and a extra-roll in bed.
ElizabethA
Do we have to make reservation for some restaurants? Is there any restriction, in terms of reservation?6 answers
5 months ago
npasilv
They do not take reservations at any of the restaurants. You simply walk to the door and they will give you a timer, if there is a wait to get a table. You can spend the waiting time at the Lounge Bar getting a cocktail and meeting a few people or just relaxing on the couches. They are strict with the dress code though (if it says formal, men must be wearing long pants).
HoneymoonersKJ
Reservations are not required for dinner a the 6 restaurants on property! However there is an extra charge for private dinners and advance reservations are required.
KellyCC
We did not have to make any reservations, however, for certain restaurants, there may be a wait. They give you a little coaster flasher to carry with you to let you know when your table is ready.
Skyhawk61x
No u do not have to do reservation in no restaurant , just walk in and give your room number that all..
Lourdes12
Not at all, Sometimes there is a Wait, usually because everyone is going to Dinner at the same time. We went a little later to avoid the lines. They are very good at telling you the length of your wait, and you receive a buzzer. The Blue Ocean Grill has FANTASTIC Steaks!
Enjoy!
MIssyland7
They have a terrific system, no reservations. They have 4-6 restaurants to choose from along with their nightly buffet. We eat at 4 of the 6 restaurants and had a short wait but with a drink in your hand a gentle breeze who cares, relax and enjoy.
A friend of mine came back from another resort and they had to make reservations and they found out some were booked for days, no fun.
32carter
What's the beach like?3 answers
Can one swim freely? Are there a lot of big waves? :)
Also, do they offer pool aerobics?
Appreciate any answers.
(Booked the last 5 days in Feb. Hope it's sunny and hot)
4 months ago
New York
A 5,000-ft private beach awaits guests with loungers and umbrellas, Bali beds and palapas.
KellyCC
Yes you can swim freely, there is the second largest reef in the world just a few miles off shore so there are no waves to speak of.
Yes, my wife enjoyed their water aerobics.
32carter
The waves were pretty big and there was a lot of wind. I wouldn't swim freely and I'm a pretty good swimmer. They offer Zumba and depending on the daily itinerary, they may have water aerobics. During the time I stayed here, they did not have any.
BobJ
On the resort website it says they provide complimentary transportation from the airport... Does anyone know if they do that if its through cheap?3 answers
4 months ago
Angela
This resort does not provide complimentry transfers to guests as part of the room rate. Please be sure that you are obtaining the correct information by visiting the resorts website.
http://www.nowresorts.com/Sapphire/
KellyCC
I booked this hotel through cheapcaribbean.com and the hotel does not have complimentary transportation. You have to pay for it. I went through Olympus tours which was recommended by cheapcaribbean.com. It was only $68 for 2 round trip from airport to hotel, and back.
BobJ
They do not do this... We thought the same too and had to get a cab. We wished we had arranged our transportation before we arrived.
Krudnick
Are there a lot of kids at this resort around April-May?2 answers
4 months ago
New Hampshire
Most families with kids of school age will not travel at this time.
KellyCC
Not typically. The time you'd see most kids are June and July. Even then, this resort as a special place for kids from 8am - 9pm so you rarely see them.
BobJ
Is there snokeling on property?2 answers
Does the hotel have any reefs close so you can snokel right outside the hotel?
3 months ago
Snowed under
Snorkeling is offered on this property for an additional charge. To get more information and pricing please contact the resort directly.
CaitlinCC
Yes, the hotel will take you out (not that far off the coast) and there is a great reef.
Anonymous
Are the pools heated in the cooler months?2 answers
3 months ago
USA
No, the resort does not heat the pools in the cooler months. However, the water does tend to stay warm throughout the year
KristenCC
I was at the resort last week and the pools are not heated.
TNGIRL
is there a swim up bar? if so how many5 answers
3 months ago
bill
There is 1 swim up bar located in the main pool.
CaitlinCC
Yes, 1.
Pyzia
There is one at the main large pool.
rswor
There is one swim up bar with multiple chairs in the water. There is a backside to the swim up bar with bar stools where you can sit too. Antonio and Jose always took good care of us and made sure we always had a special drink. There are also servers who sometimes come around and ask you if you need a drink. We brought a huge insulated mug and they never had a problem filling it up for us. We also thought our drinks were not very strong and if you ask them to make them strong they definetly will.
Krudnick
Just one but it is a nice large swim up bar centrally located.
AlwaysVaca
How old do you have to be to enter the Night Club at Now Sapphire Riviera Cancun?2 answers
2 months ago
Ali
The drinking age in Mexico is 18 years old; this follows through to the resort restaurants and night clubs.
LaurenCC
I was just there form April 1-7th and there were plenty of 17 and 18 year olds in there as the legal drinking age in Mexico is 18.
HCG19
Is the no reservation system efficient for parties of 6?2 answers
I am planning on travelling the week of August 19th with a family of 6. I am considering the Now Jade or Sapphire OR the RIU Palace. Does anybody have an opinion on the no reservation vs reservation system in the restuarants?
2 months ago
Dallas
I had just answered your query on the Riu's page, but for the sake of consistency, here it is:
Some of our clients like the freedom of not having to make a dinner reservation the morning of; with a party of 6 you would have to be one of the first in line to guarantee seating. On the other hand, resorts which do not have a reservation policy, allow for more flexibility in dining (but we cannot guarantee that a party of 6 will not be asked to wait for the next table--same with parties of lesser numbers). It's certainly a client preference and we recommend asking the opinions of those you are traveling with.
LaurenCC
Plan ahead! You can leave your room number and name, so plan on stopping an hour ahead to check in. We traveled with 5, so the wait is a little longer, but they do seem to work things out for larger groups. It all depends on how many rooms are booked. We traveled during spring break and did not have excessive waits until the last 2 days where you could tell the hotel occupancy spiked. There are plenty of restaurants, so plan ahead on which one you want on which night. Plan on stopping by, leaving your name and having a cocktail or two as you watch the ocean or shop with the merchants. Enjoy!
paulp
How long is the ride from the airport to this hotel?6 answers
2 months ago
Michigan
Located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.
LaurenCC
Approximately 15-20 minuts
TNGIRL
15-20 mins tops
Sledge850
15 minutes.
Pyzia
20 minutes if that....goes very quickly
rswor
Took us over 20 minutes from the airport in Cancun.
Krudnick
Does this resort have serve Captain Morgan rum?2 answers
2 months ago
Bo
Majority of resort serve local brands of alcohol, however this is subject to change based upon availability. For more information please contact the resort directly.
CaitlinCC
NO. No spiced rum at all. I was disappointed too. Captain goes really well with the Mexican Coke Light.
You can have you transport company stop and get some while on the way.
AlwaysVaca
Is there a dress code for the restaurants for dinner?5 answers
1 month ago
traveler
Some resturants have dress code such as men must wear pants/no shorts, but there are a few different restuarants, and one (good one with a large variety of good food) that doesn't have any requirements (other than some kind of shirt and shoes).
There was the buffett (good), a french resturant, and a a chinese resturant.
Margret
Couple of the restaurants require long pants
Beachandsunfans
Many of the restaurants at this resort will have a casual elegant dress code and we always recommend men travel with a polo shirt or button up shirt, khakis, and closed toed shoes.
LaurenCC
yes, I think 2 of the 4 require pants
Anonymous
Yes, 2 restaurants (Paramour and Cibu) require long pants and shoes for men. Others - men may wear shorts and sandals. Read what is on the website. Cover up for lunch over swimsuit is required too.
WVMountaineer
How many rooms have been booked for April 27, 2013-May 1, 2013?1 answer
1 month ago
Denver, Colorado
For more information please call us at 1-800-915-2322.
CaitlinCC
Do they have two bedroom suites or interconnecting rooms available?2 answers
1 month ago
Lynn
When we booked we were told they do not but When we were checking out we asked the front desk and the answer was yes, they do have adjoining rooms.
Beachandsunfans
We just got back from there 2 days ago.
Yes. There was a locked door in our room that would have connected to the next room.
AlwaysVaca
telephone app2 answers
I read something about a telephone app...does anyone know anything about it
1 month ago
nj
Now Sapphire Riviera Cancun offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.
BILLCC
Sapphire is not currently set up for this app. The other Now resorts currently are though. As of 5/10/13
allnicknamestaken
Beach and Pool drnk and food service3 answers
Do the NOw sapphire have pool and beach drink service! im looking for a nice place for my wedding but yet something affordabel for people and woudl like to see that they have those little extras to enjoy
1 month ago
cc
BEACH:
A 5,000-ft private beach awaits guests with loungers and umbrellas, Bali beds and palapas. Theme nights on the beach provide entertainment, and a beachside bar quenches your thirst. Enjoy the second-largest coral reef just offshore.
POOLS:
Now Sapphire Riviera Cancun offers 3 pools in various formations with in-pool lounges, a swim-up bar and poolside palapas for relaxing. One pool is an adult-only pool for Club Premium members. A kids pool is located near the Explorer's Club.
CaitlinCC
Yes, They come around every so often and take orders.
FYI - When we were then there was a wedding everyday and one day there were 2 weddings on the same day.
Anonymous
There is a swim up bar in the main pool which is huge. They also bring you drinks beside the pool in the chairs. Also the beach has a bar and brings you drinks. That is no problem. We tip $1 when they bring us a drink each time. With Preferred status, you have access to the quiet pool and there is a bar there. They serve you in the water or beside. Great service!
WVMountaineer
Does the resort provide shuttle service to and from Playa del Carmen?3 answers
4 weeks ago
pgrandys
Please contact the hotel directly for the most up-to-date information, as amenities are subject to change at any time by the resort. You may reach them via email at: info.nosrc@nowresorts.com or by phone directly at: 011-52-998-872-8383.
BILLCC
Yes, to Cancun and Playa
Anonymous
We went on a bus that picked us up and brought us back to the resort. There is a fee.
WVMountaineer
Walking distance to town?2 answers
How close to 5th street.?
3 weeks ago
Sacramento
Now Sapphire Riviera Cancun is located 15 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.
CaitlinCC
You can't walk to town. It is not in the downtown Cancun hotel zone. It is south of Cancun. You can take a cab.
WVMountaineer
Is there safes in the hotel room?1 answer
2 weeks ago
LTormasi
Yes, there is safes in the rooms at this resort and they are at an additional cost. However amenities are subject to change. For more information please contact the resort directly.
CaitlinCC
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
Now Sapphire Riviera Cancun features 496 guest suites in 14 three-story bungalows with private, furnished terraces or balconies with garden, pool, or oceanviews. Each suite offers a separate sitting area with sofa, air-conditioning, cable TV, mini bar, electronic safe, alarm clock with MP3 player docking station, and 24-hour room service. Marble bathrooms include tub/shower combinations.
The Sip, Savor & See Program allows Now Sapphire Riviera Cancun guests to explore the restaurants at the nearby sister resort, Now Jade Riviera Cancun for greater variety.
What We'd Change
The restaurants open on a rotating schedule, so some may be closed on a particular evening. But the rotation means you won't get bored. For specific cravings, 24-hour room service has you covered.
Why You Should Go
Guests here get to customize their vacations with the variety of activities and gourmet dining options. If you want to be treated like the ultimate VIP, there's a preferred package.
Available Amenities
Tour Assistance
Beach
Volleyball
Business Center ($)
Babysitting/Child Care ($)
Children's Activities
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Daily Maid Service
Dive Shop
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Shuttle Service
Windsurfing
Aerobics
24 Hour All-Inclusive
Sauna
Poolside Bar
Steam Room
Parking
Medical Services ($)
Ping Pong
Game Room
7 Restaurants
5 Bars/Lounges
Porter/Bellhop
Nightclub
Shopping
Multilingual Staff
Catering
Theater
Teen Club
Audio-Visual Equipment ($)
Spa ($)
Conference Facilities ($)
Snorkeling ($)
Handicap Room Available
Wedding Services ($)
Dry Cleaning Services ($)
Golf Packages Available ($)
Honeymoon Packages ($)
Aqua Aerobics
Wireless Internet Access ($)
ADA Accessible Rooms Available
Free Parking
Tour and Island Information
Beauty Salon ($)
Evening Entertainment
Euro-bungee
Ocean Trampoline
Car Rental Available ($)
Hobie Cat with Instructor
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dive Shop(s)
Golf Course(s)
Motor Boat Rentals
Parasailing
Sailing
Scuba Diving
Shopping
Water-Skiing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.
Now Sapphire Riviera Cancun
Super Manzana 11 Manzana 9 Lote 10
+52 99 88 72 83 83
Hotel Description
Now Sapphire Riviera Cancun: Taste Unlimited-Luxury® in Paradise
There's no time like the present to schedule some hard-earned vacation time at
Now Sapphire Riviera Cancun, where sophistication takes on a laid-back vibe.
Bring the family for a chance to experience Unlimited-Luxury® and privacy along
with 5,000 feet of the whitest sands and the bluest waters in the Caribbean.
Sink your toes into the pillowy, white sands or sprawl your soon-to-be perfectly
tanned bod on a beachside Bali bed or thatched-roof palapa. Wade into the sea's
many shades of sapphire (the name-sake of this retreat in paradise) to take in
the wonders under the sea by snorkeling or scuba diving around the world's
second-largest coral reef, located just off the Now Sapphire shoreline. Or,
bask in Unlimited-Luxury® with perks like the in-pool lounges at one of the
resort's four glittering pools, including an adult-only option where the
grown-ups can pony-up to the premium-stocked bar without ever leaving the
water.
Your Unlimited-Luxury® plan allows your taste buds to explore cuisine from
around the world at the seven five-star gourmet restaurants.Start with
the sushi bar at Lemongrass, indulge in the Mediterranean menu at Cibu or fire
up your romance with an evening out at the adults-only Paramour, serving the
finest French fare in an elegant setting. Then shimmy over to shake the night
away at Eclipse, one of the five rockin' on-site bars atNow
Sapphire Riviera Cancun.
When it comes time to catch your beauty sleep, play your favorite lullaby
through the in-room iPod dock and drift off to sweet dreams in a dreamy,
king-sized bed. Wake up to an exquisite tropical view and let the kids have a
vacation of their own at the resort's on-site kids and teen clubs. While the
little ones are splashing and ping-ponging the day away, relieve any remnant of
stress with a massage at the Spa by Pevonia. If you prefer golfing to unwind,
there are two nearby courses, including the Grand Coral Riviera Maya. The
limitless options offer you the luxury of choice.
This hotel is All-Inclusive
Unlimited-Luxury® includes:
24-hour room service
All taxes and gratuities
Full breakfast, lunch, dinner and snacks each day, no reservations
required
Unlimited natural fruit juices and soft drinks
Unlimited international and domestic premium brand alcoholic
beverages
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
Market Cafe Type: International Hours: Daily, 7am-11pm Description: The Market Cafe buffet specializes in offering
international cuisine in a casual atmosphere with an ocean view. Open for
breakfast, lunch and dinner. Dress code: Casual
Paramour Type: French Hours: Daily, 6pm-11pm Description: Setting the scene for romance, this adults-only restaurant
offers French fare and an elegant atmosphere. Dress code: Casual elegant
Lemongrass Type: Asian Hours: Daily, 6pm-11pm Description: This Asian restaurant boasts teppanyaki tables that can
accomodate up to 48 guests, as well as a sushi bar and traditional a la carte
dining. Dress code: Casual elegant
Bluewater Grill Type: Surf and turf Hours: Daily, 11am-5:30pm Description: Fresh seafood specialties and fine cuts for lunch at the
Bluewater Grill. Dress code: Casual elegant
Cibu Type: Mediterranean Hours: Daily, 6pm-11pm Description: Mediterranean cuisine in a casual atmosphere. Dress code: Casual elegant
Coco Cafe Type: Bistro Hours: Daily, 6pm-11pm Description: Enjoy coffee and deli snacks while relaxing on the
porch. Dress code: Casual elegant
Private Dining
For special occasions, enjoy a private dinner for two at one of the resort's
romantic spots. There is an additional charge for these private dinners and
advance reservations are required.
All hours are subject to change.
BARS/NIGHTLIFE
Eclipse Night Club
Nightclub and bar where guests can dance all day and night. Daily, 10am-2am.
Moments
Located in the lobby for cocktails. Daily, 12pm-12am.
Splash
Swim-up bar, located in the main pool. Daily, 10am-5pm.
The Reef
Preferred Club pool bar. Daily, 9am-5pm.
The Sandbar
Preferred Club beach bar. Daily, 9am-5pm.
BEACH
A 5,000-ft private beach awaits guests with loungers and umbrellas, Bali beds
and palapas. Theme nights on the beach provide entertainment, and a beachside
bar quenches your thirst. Enjoy the second-largest coral reef just offshore.
POOLS
Now Sapphire Riviera Cancun offers 3 pools in various formations with in-pool
lounges, a swim-up bar and poolside palapas for relaxing. One pool is an
adult-only pool for Club Premium members. A kids pool is located near the
Explorer's Club.
SPORTS/ACTIVITIES
Water
Hobie cats
Kayaks
Sailing
Windsurfing
Available for an additional charge:
Scuba diving
Deep sea fishing
Snorkeling
Sport fishing
Land
Fitness
Tennis
Yoga
Golf
Now Sapphire Riviera Cancun guests can enjoy a complimentary round of golf at
Grand Coral Riviera Maya golf course. Please see Additional Information below
for more details.
INTERNET
Internet access is available for an additional charge. Preferred Club rooms
offer complimentary Wi-Fi access.
SPA SERVICES
Now Spa by Pevonia offers 7,000 square foot of luxury wellness services. Daily,
9am-8pm.
Massages
Body treatments
Facials
Sauna and Jacuzzi
Relaxation area
Beauty salon
WEDDING/HONEYMOON
Complimentary "Your Moments" Wedding Package when booking a minimum of seven
nights in a Preferred Club Suite Ocean View or higher, or if five rooms are
reserved for a minimum of three nights at any room category. Packages and
amenities available at a surcharge. Guests must arrange all wedding packages
directly with the front desk.
Honeymoon Bonus
With proof of marriage, Now Sapphire Riviera Cancun offers two honeymoon
packages.
Honeymoon Bliss Package includes:
Fresh fruit basket on arrival
Bottle of sparkling wine on arrival
Special turndown service one evening during stay
Champagne breakfast in bed (reservations required in advance via guest
service)
Discount on all treatments at the Renova Spa
Do Not Disturb Package (complimentary with seven nights or more in a
Preferred Club Ocean Front Suite or higher or for a surcharge) includes:
Champagne on arrival
Fresh flowers and exotic fruit platter in room on arrival
Champagne breakfast in bed (reservations required in advance via guest
service)
Couples 50-minute massage treatment (one per stay)
Romantic beachfront dinner for two including bottle of champagne
Special turndown service one evening during stay
Private petit fours each evening at turndown
Complimentary anniversary nights
Guests need to add "Honeymoon Bonus" to the special request field of booking
when purchasing. Proof of marriage is expected upon arrival at the resort.
CHILD CARE
Now Sapphire Riviera Cancun offers options for kids of all ages. The Explorer's
Club is available for kids ages 3-12. The Core Zone Teens Club offers
activities and games geared towards teenage tastes. Daily, 9am-10pm.
ADDITIONAL INFORMATION
Location
Now Sapphire Riviera Cancun is located 15 miles from Cancun International
Airport (CUN). Approximate driving time is 20 minutes.
Check In/Check Out
Check-in: 3pm, check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 4-night minimum stay required for all arrivals December 28, 29, 30, 31.
A 3-night minimum stay is required for travel Apr 6- Apr 19, 2013 and Aug
24-Dec 22, 2013.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Resort Awards
Now Sapphire Riviera Cancun has earned the prestigious 2013 Triple-A Five
Diamond Award. The recognition marks the tenth consecutive year the hotel has
received the Five Diamond rating.
Dining Program
The Sip, Savor & See package is now available at Now Sapphire Riviera
Cancun and allows guests a chance to enjoy dinner and an evening of
entertainment at sister resorts Dreams Cancun, Dreams Riviera Cancun, Dreams
Puerto Aventuras, Dreams Tulum and Now Jade Riviera Cancun for a total of 35
dining options. Guests must arrange the evening in advance with the resort
concierge, including arrival and return times and restaurant selection. Offer
includes dinner and entertainment and guests can use facilities of the resort
they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not
included.
Complimentary Green Fees Policy
From now until April 30, 2014, guests are able to enjoy one complimentary green
fee per person, per day, at Grand Coral Riviera Maya Golf Course. The use of a
golf cart is mandatory and there will be a charge per person in a shared cart.
Guests choosing to play during premium tee times will also incur an additional
fee. Tee times are subject to availability and additional restrictions apply.
This offer is not valid when booking in any Deal of the Day, Super Saver, ROH
or other promotional room category.
All hours, fees, amenities, information and services are subject to change
without notice.
Junnybug
