InterContinental San Juan

Puerto Rico

Our Rating
4 Nights with Air from $799 Meals not included
Info Customer Reviews Questions & Answers
Customer Rating 231 Reviews
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.6
Dining Options
 
3.7
Room Comfort
 
4.2
4.4 out of 5
"Had a great time, your package included matching money for the casino that gave us extra fun. Beach and pool beautiful. Hotel very nice." – BobandDonna
265 out of 287 (92%) customers would recommend this product to a friend. Read All Reviews
from room balcony Room Pool San Juan Intercontinental Wonderful pool! sand flea bites Me on the balcony of our room...What a view! View from my room El Morro Fortress in Old San Juan Beach Toys in PR 7th floor room. Best Honeymoon Ever! we had the pool to ourselves! mom & kid Hotel Front View from room balcony Loquillo Beach view from beach bar Tropical delight! room view from the 10th fl watch ravens steelers game in this pool go ravens The beach at the Intercontinental pool at night Construction outside near the pool area. Very dirty bathtub. Beautiful Atlantic Ocean Old San Juan day trip to thr rain forest, wow Beach Bar
All Customer Reviews
1-4 of 231 reviews. Sort by
May 15, 2015
Average, bland & poor customer service

Before our kid turned 2 we wanted to take advantage of a free plane ticket. We decided on Puerto Rico since it was US territory. Our experience of this hotel was the staff weren't friendly and we often had to wait several minutes at a bar before being served while the staff chit chatted between themselves. Waiters were slow and hostess were often not at their post. All very frustrating since my husband tips well. We were told the 'busy season was November-April" which seemed right since the hotel was not busy but we couldn't figure out why the service wasn't better if they weren't busy. Food was average to poor. We didn't eat anything that was good at our hotel. Room service was also very difficult to get a hold of via phone calls. Next door was El San Juan resort which had Brother Jimmy's BBQ rooftop bar. The best service we had was here plus amazing views and drinks. We also walked over to the Ritz Carlton a few hotels down for dinner at the BLT steak house, great food and good service. Best dinner we had while on vacation. The room itself was an average hotel room, not luxurious for a resort. We were unable to keep the bathroom door open while our son was taking a bath since the bathroom was so small and the bathroom door also hit the bathtub when you opened it all the way. Very old and dated. Again, average, bland and not luxurious for the money we paid. Found the pool to be dirty, leaves and dirt in it every day. Rarely saw anyone cleaning it or machines in the pool at night. And yes, we were in the pool at night since it was so warm and the kid always wanted to play in the water. Very limited service near the pool regarding waiters and the two I saw did not make eye contact. Positives, beach was nice, sand and water were pretty. Beach was dirty ie my kid was picking up cigarette butts. It was super easy to get taxis to travel around the island. The historical parts like old San Juan were awesome, the old cobblestone roads with street vendors were fun, the ferry to vieques was also fun. Felt very safe while walking around the streets but the area around the hotel was not pretty or nice to look at. Lots of condo buildings and fast good restaurants. Very close to the airport, literally minutes so you can hear planes taking off and landing all day and night. Compared to our last trip with Cheap Caribbean to Dominican Republic, this trip doesn't even compare to the experience we had there and t he resort we stayed at. Poor recommendation and experience. Wouldn't go back and wouldn't recommend to anyone.

Average, bland & poor customer service Average, bland & poor customer service
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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: Central California
Age: 25-34
Travel: 1-2 trips/year

November 19, 2014
Awesome first impression

went for my 30th birthday. First time out of the country in a long time. I cant think of ANYTHING negative to say about the hotel itself. It's very clean, looks great. Daily room service as expected. Free wifi in bedrooms, staff members were never rude or anything. There was one elevator down for maintenance but nothing too inconvenient. There was also a time where i called for room service and they forgot about me, but responded the second time. Rooms have a small ridge, no microwave. I didn't bother ordering any food there, went out each time. Theres plenty of restaurants within walking distance from the hotel, even ON the beach. Parking is RIDICULOUS! Taxis strategically take up all the parking spots throughout the day, literally playing musical charges by moving up one spot once one of them gets a fare, so you certainly cant park in any of the FREE spots. They have the game figured out. I wouldn't mind taking the taxi, but at the FLAT RATE, it's crazy. At one point i went on an ATV ride through the rainforest, and once i put my feelings of what if we get ambushed aside, it was an AMAZING experience. For that trip I rented a car from a place right down the street, it's very cheap per day, just make sure to fill the gas tank back up to avoid getting beaten for gas. Since PR is a US Territory, must major phone carriers have coverage there. So Google maps and Yelp were my best friend. Driving was no problem at all, My favorite place to eat was El Alimbique (Sp) great food, staff, and when i said "stronger" to the bar tender he def hooked it up. The Hotel's pool is PERFECT. large sized, clean, well attended. Also, since its a "tourist" area, there's assigned police that are hovering around on segways and cars. Very safe/secure.


5 of 5 found this helpful
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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Miami, Fl
Age: 25-34
Travel: 1-2 trips/year

November 11, 2014
Has potential

Travelling with 2 other couples for a fun getaway, we chose the Intercontinental based on its location and close proximity to the airport. Our flight arrived early and based on previous reviews we knew we most likely not be able to check-in until 4PM. The front desk staff was kind enough to give us access to a hospitality suite to change into or casual attire more suited to the 90 degree weather. We were told that we would be called when our rooms were ready. Our initial request was for all 3 parties to have rooms on the same floor. At 5:30PM my husband approached the front desk since we had not been called. A quick scramble had 2 couples on one floor and the third elsewhere. In fact, my husband (a gold member) was given a room right next to the elevator which we immediately requested to be changed. We were given a room farther down the hall. The room was very clean and the bed was one of the most comfortable I have slept on for hotel chains - big thumbs up on that. The hotel on a Monday (our check-in day) was sad on appearance and service. Aside from the check-in issue, the 6 of us sat on the patio outside the main lobby bar. After waiting a while our server (who was so pleasant it was difficult to complain) managed to round up drinks and mid afternoon lunch for all of us. A quick stroll thru the pool area made us wonder how a hotel chain of this would provide very beaten lounge chairs, cabanas and poolside furniture. We observed a staff member at the outside lobby bar clean the bar beverage mats with the bar hose. He then moved on to handle the fruit garnishes without washing his hands. During the final day at the resort, we 3 ladies asked for a glass of water ( telling our waiter we did not need to look at a lunch menu) at the beach side restaurant/bar. After 15 minutes, we were each given a disposable cone cups each. My friend quickly put away her $3 tip for water when she realized what we were getting. Plus side... housekeeping was great! Beds and bedding were terrific! Lobby is very comfortable and clean. Beach towel attendants should be recognized for their friendliness and outgoing personalities. (Other staff members were also friendly but many desperately in need of training.) The hotel is also close to some really great restaurants and cabs are easy to find. One final note. Since there was such an issue with our check-in the front desk gave each couple complimentary breakfast the following morning. We were told it probably would show on our final bill. We were instructed to tell the front desk on check-out and a credit would be applied. The charge showed and it took two attempts to clear the charge as we were told no "comments" had been made in our file. A quick reminder to review our check-in time was the closer. You can do yourself a big favor by going across the street to the tiny strip mall and Mia Casita for an excellent breakfast at a quarter of the price of the hotel. Breakfast service at the hotel was not bad but it was expensive. As seasoned travelers we took this vacation with high expectations. I do not think we will be back very soon.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Pennsylvania
Age: 55-64
Travel: 7+ trips/year

November 10, 2014
Pick another resort!

When we arrived and walked around the pool and beach area, we saw dirty tables, drinks that were spilled but not cleaned up and bird droppings on chair cushions that were not cleaned. Also, the tables outside ,right by hotel were bot clean, ashtrays were given to us that were still dirty and when we mentioned that placemats were dirty, a hose was used to wash off without any cleaner. Housekeeping was not up to par for room. Every day we were only left 2 bath towels and every day, I had to call for hand towels and washcloths. The dirty coffee cups were not replaced nor was the coffe in room so again, every day, I called housekeeping. Then there was check-in that states 4pm. We arrived around 3 and was told that no room was ready but they would call us asap. Now it is 4:45 and still no call. My husband went to the front desk and they then got us a room. There is no communication between the front desk staff at all...this new group did not know that we were waiting for a room. Also, someone apologized and told us we would have free breakfast for the inconvenience but when we tried to get this credited to our bill, once again, nobody at the desk knew about that credit either. Finally, it was issued but after many minutes of our explaining. The woman who issued the credit to begin with never gave us her name or put it into their computer. This resort needs a new manager who we never saw, our entire stay!


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Pennsylvania
Age: 55-64
Travel: 3-6 trips/year

Room Information

398 air-conditioned, spacious and newly renovated guestrooms with private balconies offering city, pool, or ocean view. Each room is equipped with flat screen TV, direct dial telephone, CD/Alarm clock, MP3 radio, high-speed wireless internet access, in-room safe, iron and ironing board, coffee maker and hair dryer.

Room Details

Laguna Room
Hotel/Studio Unit Details

Deluxe Pool/Garden View
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Club Room
Hotel/Studio Unit Details

What's to Love

If location is valuable, then The InterContinental San Juan is gold. The InterContinental San Juan has the best of both worlds, with Isla Verde for relaxation and city nightlife for excitement.

 

What We'd Change

We wish that Old San Juan was a little closer, but there are some really happening clubs nearby that make up for it!

 

Why You Should Go

The flash of the city with the flow of the beach make this resort a hotspot for adults. Beaches, bars and Bioluminescent Bay beckon!

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Room Service ($)
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Whirlpool/Hot Tub
  • 24 Hour Front Desk
  • Wedding Services
  • Sauna
  • Non-Smoking Rooms (on request)
  • 5 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • ATM/Banking
  • Elevators
  • Computer Rental ($)
  • Fax Machine ($)
  • Photocopy Machine ($)
  • Spa ($)
  • Mobile Phone Rental
  • Beach Towels
  • Parking ($)
  • Ice Machine
  • Handicap Room Available
  • Safe Deposit Box - Front Desk
  • Dry Cleaning Services ($)
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Tour Desk
  • Pool Towels (complimentary)
  • Service animals for people with disabilities only
  • Evening Entertainment
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Historical Site(s)
  • Museum(s)
  • Nature Park(s)
  • Shopping
  • Snorkeling

Map of Local Area

An island with endless amounts of activities, Puerto Rico is as diverse as any island in the Caribbean. From exciting, bustling urban areas to more rural, quiet seaside towns, this island has it all.

InterContinental San Juan

5961 Isla Verde Ave

787-791-6100

Hotel Description

InterContinental San Juan : Let Loose on Isla Verde Beach with Sizzling Nightlife

Bored with the same landscape? InterContinental San Juan is your gateway to adventure thanks to its prime location on Isla Verde Beach. This resort situates a beachfront vacation right next to the city's hottest nightlife just 5 minutes away at El San Juan. The AAA, Four-Diamond resort has been renovated, and it's only five minutes from the airport. You'll enjoy lazy beach days, terrific nightlife and unforgettable sights when you visit the InterContinental San Juan.

The stretch of Isla Verde Beach just outside the resort is never crowded, so you can relax in peace. Jump in the large, lagoon-style pool to cool off and pick up something from the swim-up bar; sip your pina colada, while admiring the waterfalls of the cove-like pool as you decide which of the four restaurants is your next destination. Thick cuts of premium beef make Ruth's Chris Steak House popular, and the signature fettuccine Alfredo at Alfredo's Restaurant is absolutely delicious. After dinner, you can take it easy and enjoy live music at the I-Bar in the main lobby and enjoy the live music. Or you can get dressed up and head to one of the many trendy clubs nearby. A quick 5-minute walk will take you to El San Juan - one of the hottest places to see and be seen in San Juan's sizzling nightlife.

When you're done with the pool, it's time to kick up the action at the resort's casino, where guests tempt Lady Luck into paying off big. And speaking of fortunes, a wealth of snorkeling and diving spots offer priceless memories just a short distance away.

Adventuring can be hard work, and the resort's spa has a Caribbean wrap that smooths out rough skin with natural minerals and vitamins, so you head to bed relaxed. For a room with an outstanding view, we choose the Deluxe Ocean View; it comes with a great balcony for watching the hypnotic Caribbean waves. Want to scout out your next sightseeing opportunity? The higher-level Laguna Rooms overlook the bustling city. There's so much to see in San Juan, you'll want to stay a little longer to explore it all.

This hotel is NOT an all-inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.



DINING

Alfredo's Restaurant
Type: Italian
Hours: Breakfast - daily, 6:30am-11:30am; Dinner - daily, 6pm-11pm
Description: Traditional Italian recipes.

Ruth's Chris Steak House
Type: Steakhouse
Hours: Daily, 6pm-10:30pm.
Description: Signature steaks are topped with butter. Market-fresh seafood dishes and a variety of salads and desserts available.

Momoyama
Type: Japanese
Hours: Lunch - M-F, 12:00pm-3:00pm; Dinner - daily, 5:00pm-10:30pmpm
Description: Traditional Japanese cuisine, with a Sushi bar and tatami room.

Ciao Mediterranean
Type: Mediterranean
Hours: Daily, 11am-11:30pm
Description: Flavors of Spain, Greece, Morocco and other Mediterranean cuisine.

Snack Bar
Type: Snacks
Hours: Daily, 5:30am-10pm
Description: This cafe and snack bar serves pastries, coffee/tea and wine.

All hours are subject to change.



BARS/NIGHTLIFE

Ottanta Bar
Located at Alfredo Restaurant in the lower lobby. Daily, 6pm-11pm.

I-Bar
In the main Lobby. Open Sun-Thu, noon-midnight; Fri-Sat, noon-2am.

Pool Bar
Located on the pool deck. Daily, 11pm-6:30pm.

Casinos
Daily, 10am-4am.

El San Juan
With tons of great nightlife, El San Juan - a 5-minute walk from the Intercontinental San Juan - is one of the most vibrant pulse points of San Juan's nightlife.



BEACH

This luxury resort sits ocean front on 2 miles of white-sand beach on Isla Verde, San Juan's best beach.



POOLS

The resort features a large, free-form, lagoon-style pool with flowing waterfalls, a swim-up bar, secluded, tropical gardens and deck areas for sunbathing and swimming.



SPORTS/ACTIVITIES

Water

Available for an additional charge:

  • Snorkeling
  • Scuba
  • Deep-sea fishing

Land

  • Fitness
  • Hiking


INTERNET

Wireless Internet connection available for a fee.



SPA SERVICES

InterContinental San Juan has a full-service spa secluded away from the main hotel building.

  • Massages
  • Body treatments
  • Facials
  • Salon


WEDDING/HONEYMOON

InterContinental San Juan can arrange a ceremony on the boardwalk lined with palm trees and an ocean view, or at any of the other five outdoor locations that can be custom-tailored. Spa treatments, hair styling and makeup can also be arranged to make your day unforgettable.

Honeymoon Bonus
Honeymooners who present a recent marriage certificate may receive special discount, gifts or services.



CHILD CARE

The kid's club is currently closed for renovations.



ADDITIONAL INFORMATION

Location
5 minutes from San Juan International Airport. Old San Juan is just 15 minutes away.

Check-In/Check-Out
Check-in: 4pm, Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay is required for travel Dec 26-Dec 30, 2014.
A 3-night minimum stay is required for travel Feb 13-14 and May 21-23, 2015.

Smoking Policy
Puerto Rico is generally a non-smoking jurisdiction, and many hotels impose strict controls on smoking in guest rooms, public areas, restaurants and by the pools.

Facilities for Disabled
The hotel has 12 rooms that are handicapped accessible. Service animals are allowed.


All hours, fees, amenities, information and services are subject to change without notice.

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5 days, 4 nights
Travel Dates 8/1 - 10/31
Starting at $799 was $1369
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 5/25 - 7/30
Starting at $869 was $1309
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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