What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Resort Details
- Restauranta la carte restaurants-The Kotatsu-Rodeo-Aroma-Bruschetta and BuffetAttire:Smart casual (long pants, closed shoes and shirt with mandatory sleeves for men, casual shorts and sandals are permitted for women)
- Restaurant AromaReservations are required for this A la carte international gourmet restaurant. Restaurant is open for dinner only.
- Restaurant BruschettaReservations are required for this A la carte restaurant with Italian cuisine. Restaurant is open for dinner only.
- Restaurant Rodeo GrillReservations are required for this A la carte restaurant with grill and Tex-Mex food offerings. Restaurant is open for dinner only.
- Restaurant ThaoReservations are required for this A la carte restaurant with Asian cuisine. Restaurant is open for dinner only.
- Restaurant Yucatan BuffetNo reservation required for this international buffet restaurant. Open during breakfast, lunch, and dinner hours and closed in between.
- Various Bars/Lounges
- Bar Plaza
- Bar Lobby
- Bar de Espera
- Bar Piscina Platinum
- Bar Salsa
- Bar Pool
- Bar Sky
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- 24-hour room service†
- Concierge desk
- Exercise gym
- Internet services†
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service†
- Meeting rooms†
- Non-smoking rooms available
- Outdoor pool
- Phone services†
- Restaurant†
- Room service†
- Spa†
- Tennis court†
- Water sports†
- Business Center†
- Please contact the property directly for more information about available wedding services.
† Fees may apply
- Dancing †
- Fitness center on-site
- Jogging trailShared open trail for walking and running.
- Motorized Water Sports †
- Non-Motorized Water Sports
- Shopping †
- Spa †
- Tennis court †
There are 6 tennis courts.
- Playa del Carmen
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8247 reviews
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Jun 28, 2025Relaxing and great service
We had a relaxing and lovely stay. The service is great from the bellhops Enrique & Flavio, to the entertainment staff, special should out to Mar, hot chocolate Jonny, sexy David, & Zuli who made our rainy day such a fun one. All of the staff is great! The beach was disappointing and unusable, which we knew was a possibility with the seaweed. I would also recommend the swim out rooms and bypass the hotub/Jacuzzi which was also unusable. Overall I did enjoy my stay.
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Jun 28, 2025
Yucatan Princess
A very good stay at a very nice hotel. My favourite restaurant was the Rodeo Grill. The other restaurants were average. All staff were very friendly and accommodating. The pools are nice and the bar service is good. Our room came with a hot tub that didn't work well. I suppose we could have complained and upgraded, but we were too busy having fun doing other things. Special thanks to the bellhops, Enrique and Flavio! Super friendly and helpful guys!
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Jun 27, 2025Amazing vacation
My husband and I stayed at the resort the first week of June. We had an unbelievable time, the resort was immaculate, food and service was above and beyond. Special shutout to Lizeth and Gerameel for taking great care of us during our stay.
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Jun 26, 2025Pretty good trip ended Sour
My cousins and I took a trip out to Platinum Yucatan Princess for 5 days! We were greeted by Javier immediately. He took our bags and little did we know he would be a staple for our whole trip. Whenever he would see us he would ask us if we needed anything, gave us a ride, or if nothing else a smile and a funny face. His service was Top notch. The pools were great. The food was pretty good. Aroma as well as the steakhouse were good. I do with there was more of a sitdown style restaurant for breakfast. The only option was buffet and that isnt exactly my preferred style of eating. Some things I wish that were done better was more communications of activities going on. At times we were guessing or figuring out last minute what activities were going on and what to do. If we had known we wouldve been able to better plan out our days and maximize our time. Now to the reason for me giving three stars. Right at checkout members of our party was told there was a charge on their room for "hair on the sheets". Never heard of that and it seems like the hotel was trying to nickel and dime for something so petty. Overall experience was ok. Javier was amazing but unfortunately my family and I will not be back.
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Jun 25, 2025
Perfect Honeymoon.
Me and my wife recently stayed at the resort for our honeymoon. The experience was great and we couldn’t have asked for better! From beginning to end, everything exceeded our expectations. The food was fantastic. All the restaurants and the buffet offered a wide variety of dishes, which were fresh and delicious. We genuinely looked forward to every meal we had. The cocktails were great too. The staff at the bars and restaurants were friendly and always ready to help. Our room was cleaned every day, to a high standard and attention to detail. The whole place was beautifully maintained. We wanted to give a special shout out to Javier, one of the bell boys who made a lasting impression on us. He was cheerful, helpful, and full of useful advice. He helped with our luggage and made everything feel effortless. Overall the staff made us feel truly welcomed and we felt well looked after throughout the entire stay. We couldn’t recommend this resort more highly. We left with incredible memories and already wish we could go back!
- AdvisoryStudents & Spring Breakers will not be accepted at any of the Princess Hotels at any season of the year (January 1st to December 31st).
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.95 Mexico Pesos (approx. $1.67 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 1:00 PM
- Minimum Check-In Age: 18
- Minimum Guest Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.