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InfoCustomer ReviewsQuestions & Answers
When playtime calls you south of the border, make your way to Viva Wyndham Maya
in Playa del Carmen, where you'll party
...
More
When playtime calls you south of the border, make your way to Viva Wyndham Maya
in Playa del Carmen, where you'll party all night and play all day for an
amazing all-inclusive price.
Less
"This was my first trip anywhere with my 2 boys 13 &11. I booked based on photos and reviews. We had a room near the garden, lower level with beach view as well. The pol,beach and snack bar was very clo..." – Renee34
162 out of 197 (82%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.1
Beaches & Pools
4.3
Dining Options
3.3
Room Comfort
3.5
"This was my first trip anywhere with my 2 boys 13 &11. I booked based on photos and reviews. We had a room near the garden, lower level with beach view as well. The pol,beach and snack bar was very clo..." – Renee34
162 out of 197 (82%) customers would recommend this product to a friend.
All Customer Reviews
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August 11, 2017
An amazing time
I booked this trip never having been to Mexico. I was well taken care of at the resort! Their rooms were comfortable, cool, and bright! The food was ethnic, plentiful and yummy!
The pool and beach were beautiful and welcoming!
I had an unbelievable time and encountered no issues!
I would recommend this resort and location to anyone!
This was my second trip here. After visiting other all inclusive resorts I have to say this resort is average at best. Not all bad but not all good so I will be very honest.
Check in was easy.
Room was clean but had a musty smell that got worse during the night. We asked for a king room for our anniversary but didn't get lucky enough to have one, although I saw a man bully a rep into changing his room to a king with a better view. Guess it doesn't pay to be nice but I'm not going to complain for 2 days for a switch when I'm just trying to relax with my family. Thank goodness we brought room spray, but definitely should have brought pillows. Thought we had ample pillows, it was like a pile of rocks.
Main dining hall was clean but I felt like I was eating in a school cafeteria. Food was not bad, but definitely not good.
Mediterranean and Italian restaurants were very good.
Beach had a ton of seaweed but they tried hard to clean it. There just happened to be storms this week and hard to keep up, but one of the most beautiful beaches on Riveria Maya. On a good day you can stand chest deep and see your feet.
Pool was hot like a sauna. Not refreshing at all. Swim up bar is gone.
Night entertainment was not as good as other places or as good as it use it be. Day entertainment was very energetic and seemed to have a great time with each other and the guests.
Disco over run by children.
Plyacar itself is beautiful and a 3 minute can ride to Playa Del Carmen. If you shop across the street you can barter to less than half the given price to the vendors in the carts. Prices are usually 25-50% higher than in the airport(which is already high)
Very friendly staff. There was not one person who was not friendly. Not everyone is fluent in English, if this is a problem get a translator on your phone. You are the one visiting another country, can't get upset about it.
Amstar reps were wonderful from the moment we walked out of the airport until the moment we walked in! Gabby was very nice and very accommodating even though we didn't use the excursion services this time. After our driver dropped us off he ran into the airport to track down a guest who left their earbuds on the van. Very honest and caring!
I would return to Plyacar again but not too this resort.
From:Pittsburgh PA Age:35-44 Travel:1-2 trips/year
August 10, 2017
Not the best resort
First time for our family to go to playa del Carmen. Hotel rooms are nothing really special. Just room with beds and tv. Food was not so great! I think this is the only vacation that we all lost weight. This resort you can only eat at a specialty resort twice with a 5 night stay. All the other days your stuck at a buffet. I was only granted 1 speciality restaurant for our stay. Unfortunately it was really really bad . I was not allowed to book my 2nd day because all the reservations at the restaurants had been taken. The snack bar that says open 24/7 is not. Sometimes it had food and other times not. The food they had was more like leftovers from all the restaurants. They had nachos but they had watered-down cheese. I guess to make it last. The night shows were very cheesy. Sometimes not kid appropriate. Overall not happy with this hotel. I would not suggest it to anyone.
From:Dallas, TX, United States Age:35-44 Travel:1-2 trips/year
July 28, 2017
So far this has been my best trip to date
The resort was amazing! The People were amazing! They always felt welcoming and polite. We had slight issue due to the weather knocking out power to our room which meant no AC for the night, but the people cant control the weather! :) The food was impeccable and so was the service. What I am about to say next might confuse some people. I am an American. I have always lived on the east coast (NY,DC,VA). I have had some good and I mean GOOD burgers, but I have never had a burger so good as the burgers in Mexico. I don't know what kinda of voodoo magic they do to make them so good. When I came home, they just weren't the same...I want to cuss in this review because they ruined my favorite food for me. I can never have one that good unless I go back. I digress. Before you get to Mexico download a currency calculator on your phone. It will help you and sometimes the vendor. Most vendors have them and calculate it for you but just to be safe you can do it your self. If you go to any of the parks like xecja or xplor or xcaret ask the hotel what you will need before you get there. Xcaret was amazing but you HAVE TO HAVE WATER SHOES AND A SPECIAL BUG SPRAY AND SUN BLOCK. Save your time and give in with the sun block and bug spray and buy it there. Yes its a bit expensive but it will save you trouble. Also one thing I didn't like was that they asked us to do there little sales pitch to become club members for the resorts rewards program. IT WAS NOT A MANDATORY THING. My wife got suckered into it. There was no real pressure to join and when we finished the presentation there were no dirty looks on the way out, but I wish my wife hadn't agreed to go. YET AGAIN IT IS NOT MANDATORY NOR WAS IT AN AGGRESSIVE CONVERSATION. That is about it for the negative. This trip was relaxing and fun. The views were amazing from our dinners. The food was amazing. The beach was clean. At night there was a guard on duty at the beach all night. We also felt safe the entire time we were there. I am seriously considering going back next year.
From:washington dc Age:25-34 Travel:1-2 trips/year
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Viva Wyndham Maya or help someone else answer theirs.
Can you answer these questions?
31 questions, 77 answers.
Transportation6 answers
Do you provide transportation to and from airport?
5 years, 64 months ago
Texas
Round trip airport transfers are not included in the package price but are available for purchase at an additional charge.
ccsusan1
Olypius did the transportation. the trip was good. the trip was scary the driver was text and playing with the phone the whole i even asked him to put it up so what did he do lay it in he's lap and keep playing with it.
Cryer
I doubt they provide transportaiton. We added the transportation via CheapCaribbean and Olympus Travel when we booked our travel. They did a wonderful job. It takes an hour from the airport to Viva Maya. So, if you share the ride with others it could take longer depending on how many stops at other hotels you have along the way. Make sure when you exit the airport, go directly outside, do not stop at the attendants inside unless you want to be shopping for time shares!
Pickledooda
We chose to go with Olympus Tours through Cheap Caribbean. They were wonderful. We had a group of 14 and they accommodated us all into 1 bus going to the hotel. They included another 3 people that they dropped off at another resort on the way to ours. On the way back to the airport, they supplied a beautiful large mini bus to take us back. The drivers were very polite. We were given a representative to contact at the hotel for further tours, etc. Her name was Pamela,
GrandmaBetty
I booked thru Olympus Tours for transfer both ways, I purchased the cheapest transfer and the service was exceptional and on time. They also confirm your departure info with you at the resort and best company to book anything else with.
Renee34
Taxi from Cancun airport are quite expensive 90$ to Viva Wyndham Maya, same taxi from resort is 50$, so there is some kind of monopoly in airport - better to order before arrival via internet , then it is ~ 60$ +/-.
For return - just ask guys at Viva reception
bkm71
Does this resort have a night club and does it have exchange privileges with the Azteca5 answers
4 years, 57 months ago
gee-ge bum
There is an on-site discotheque. The all inclusive rate also includes dining privileges at two restaurants at Viva Wyndham Maya's sister property, Viva Wyndham Azteca.
KellyCC
There is some disco at 22 or 23 PM, but I never was there, cannot comment.
No, there is no exchange privileges with the Azteca. You could just visit oriental restaurant at Azteca one time. That's it.
bkm71
one night club that was ok and does not have exchange privileges
Cait0526
Yes - and the Bamboo at the Azteca was excellent!!
Sunnyfun
Yes, it has a night club. Yes, it has exchange privileges with the Azteca.
Tee1029
Does the hotel or rooms have wifi connection?5 answers
4 years, 56 months ago
Becki
Wireless high-speed internet is available for an additional charge
KristenCC
Yes in the lobby area
Cait0526
There is a hot spot in the lobby
BEACHLOVER5480
NO! They advertise that they do, but it's false, NOWHERE in the hotel was I able to establish WiFi connection. The staff will blame it on your device which mysteriously returns to normal function at the airport...
Jola
We did not get wifi in the rooms. It is very limited only to the lobby area. But there is premium wifi I believ you can pay for. We chose not to.
Indijoy
Is this price listed per person?1 answer
4 years, 53 months ago
Snickers0788
The advertised rates are the starting price, per person, based upon double occupancy, and from the closest airport.
LaurenCC
How much do they charge for high speed internet?4 answers
4 years, 53 months ago
Dallas, TX
This resort does offer internet at an additional cost. For pricing please contact the resort directly.
CaitlinCC
It's free but you have to be sitting in the courtyard to get it.
Spagirl
$35/week
JerseyLatino
$35 for one week or you can use the free internet in the lovby
Alkeller09
Does this hotel have a filtered water system?4 answers
4 years, 52 months ago
curious
Majority of resorts in Mexico do have filtered water systems. For more information please contact the resort directly.
CaitlinCC
Yes, all the water you want and it is all filtered. They also have bottled water in the room,
Prehoneymoon
Yes. All the water on the resort is safe to drink.
ps1963
Not in the rooms. They had bottled water or water they filtered in the buffet and at the bars.
Tee1029
How old do you need to be to check in and stay?1 answer
4 years, 52 months ago
hlane
Normally, resorts' check in age is 18 years old, however, we do suggest contacting the resort directly for the most accurate information. The toll free telephone number to contact the resort is #877-999-3223.
MariaCC
can you wear a shirt in the pool3 answers
4 years, 51 months ago
san jose
Yes you can! Lots of people do.
Prehoneymoon
yes you can wear a shirt on the pool
RussianRiver
You can always ask the resort directly by filling out the contact form on their website: http://www.wyndham.com/hotels/gencontactmessage/contact-us
BILLCC
If the price stated is per person then for two it will cost us $898 but we will have only one room good for two?2 answers
4 years, 51 months ago
Philippines
The price that is given for two people on a reservation is one room for those two people You can request two beds, however they aren't guaranteed two beds, as it is just a request. If you were to book separate rooms, it would cost more money as all of our special rates are based on double occupancy.
RobinCC
Rooms are plenty big for 2 ppl. We had 4 in one room on a previous visit and we had no issues with space.
Mizjeep
Is the price the same for me in case I am from Ukraine and come alone - 449$1 answer
4 years, 51 months ago
Ukraine
Pricing is based upon specific travel dates and availability. For pricing inquires, we ask you to please call #1-800-915-2322 and speak with an agent in the New Reservations Department. Our office is open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
Does this resort serve international or only domestic alcohol drinks?3 answers
4 years, 50 months ago
TN
Alcohol and beverage selections are subject to change, so we would recommending inquiring with the resort upon check-in.
CoryCC
ONLY DOMESTIC ALCOHOL DRINKS
GIO7636
I am a bud light drinker! But they had great mixed drinks and they serve Keg dos Equis.
Lulu4380
Are there vegetarian dining options?2 answers
3 years, 44 months ago
Betsy
For specific dietary needs please contact the resort directly, here is their email: reservas.maya@vivaresorts.com. Thank you!
LizCC
In the La Terraza main buffet there are many options for food including vegetarian. The ala-carte dinners also have a good selection, though I did not order vegetarian myself, the choices are available.
MichJeeper
Is the reef accesible from the hotel beach for snorkeling?2 answers
3 years, 43 months ago
beachbum
If your interest involves deeper water, check out the PADI-certified Viva Wyndham Diving Center where, for an additional fee, dive pros can take you to the Maya Reef, the second longest barrier reef in the world. Here a colorful world of creatures is just waiting for you and your underwater camera.
SueCC
Not directly that I know of. There are excursions that take you by boat to good snorkeling though right from the resort. We went on the turtles and cenotes snorkel trip. It was about 30 min. drive to Akumal Bay to swim with sea turtles then short drive to Aktun-Chen cenote to snorkel in the cave. It was a great trip which we booked right at the resort and Carlos our guide was fantastic.
MichJeeper
question about excursions2 answers
thinking of going in early December from the USA for 8 nights and i know i would like to take some ruins excursions i'm not sure just how many days i want to take away from my beach time..... i know i can book them through cheapcaribbran but my question(s) is/are.... can i make excursion arrangements there on the hotel property itself? if i can make them on property how far in advance should i is a day or two sufficient? what are the costs for the excursions made on property to say Tulumn or Coba or Chicen Itza?
3 years, 38 months ago
outside memphis, tn
I would advise contacting the resort directly at 52 98 48734600 to see which excursions they offer and the prices. Also, please be advised that all prices are subject to change.
BethCC
Amstar is the company that provides transfers from/to airport. Their representative will book any excursions you want. They actually contacted me in my room and set up a meeting at the main lobby. They booked us a private trip for our family of eight to the ruins at Coba.
Dramma54
Are there elevators and how many floors are there per building2 answers
2 years, 30 months ago
United States
There are no elevators available at this resort. There are 4 floors.
Shane99
no elevators, 3 stories per buliding
Winterescapeartists
Does this resort have pool volleyball?2 answers
2 years, 29 months ago
Sar
This resort has a wide variety of pool activities including volleyball and water polo. However activities can change on a weekly basis. For more information please contact the resort directly.
CaitlinCC
no
jpsandman
How late is the pool open until?2 answers
2 years, 29 months ago
florida
For full details on this resort, please call one of our Beach Experts at 1.800.915.2322. Our offices are open from 5:00 AM to 3:00 AM EST daily.
SamCC
9 pm
JuanShir
are there other room options available @ the viva wyndham maya??2 answers
other travel sites offer rooms @ viva wyndham maya with ocean view, ur site only allows one choice, no view.......i used ur site last summer and was pleased and would like to book again this summer, but the limitation on room choice is confusing......
2 years, 28 months ago
deb4giants
This is the only room category the resort has offered CheapCaribbean.com to sell. Please contact one of our Beach experts at 800-915-2322, and we can contact the resort for pricing on other room options.
KristenCC
Yes there are, you just have to put any requests you have in rpthe special institutions section upon booking.
Mizjeep
All inclusive dining?4 answers
Are you entitled to a la carte dining each night of your stay, or limited times?
2 years, 26 months ago
Retiree
One of the things we loved about this resort was that they didn't limit you to 2-3 dinners at the a la carte restaurants. You don't even need reservations for anything except the Habachi restaurant.
RickK
Please check with the hotel for the most up-to-date information. You may reach them by phone here: 011-52-984-873-4600 or via their contact form on their website here: http://www.wyndham.com/hotels/gencontactmessage/contact-us
BILLCC
The buffet is open for breakfast, lunch and dinner. I believe Dinner is from 6-10pm but there is also a snack bar by the pool open late.
Indijoy
Limited times. For example, three nights stay you get one reservation per.
ShoreNuff
Is there a mini bar in the room?3 answers
2 years, 26 months ago
Connecticut
No. The rooms do not include a mini bar.
BILLCC
No. There was not a mini bar or refrigerator in our room (regular room with 2 double beds)
edecker
There is a refrigerator in the room but nothing is in it. You need to buy water or soda if you want a drink in your room.
Pdeli
How is the sailing?1 answer
2 years, 25 months ago
NY
For details on the sailing conditions and other available excursions/activities, please call us at 1.800.915.2322. Our Beach Experts are available to answer your questions!
SamCC
Are there Hammocks4 answers
Are there room with hammocks? Pool side hammocks? Beach front hammocks?
1 year, 23 months ago
arisfari
No hammocks...Least I never saw any...Trust me find a better resort to go to.
Southern2
There are only 3 hammocks at the resort. No pool side or beach ones.
Pdeli
The resort offers palapas on the beach, for information regarding hammocks, please check with the resort directly. Their international phone number is: (01152 to dial out) 984-873-4600.
TimCC
There are some hammocks on the grounds, near the courtyard. There weren't any at the beach or in the rooms.
MakeGoodChoices
Dining Options2 answers
If I have a room booked at the Viva Maya, can I make a dinner reservation at the Viva Azteca for Bamboo?
1 year, 19 months ago
Elly
If that is one of the 2 restaurants that Azteca is currently offering as its shared restaurants.
LizCC
You can book 3 reservations at the Viva hotels so, yes, you can reserve at Viva Azteca if you are staying at Viva Maya.
GirlsLoveSun
Travel time to the resort from the airport2 answers
how long does it take to get to the resort from the airport?
1 year, 17 months ago
New York
Location
Viva Wyndham Maya is located 2 miles from Playa del Carmen Town and 45 miles from Cancun International Airport (CUN).
bthornton
It takes about an hour to get to the resort from the airport
Indijoy
Is this a good spring break spot1 answer
Trying to plan a trip for 4 for spring break. Will there be a ton of kids or is this a good spot for college students?
9 months ago
Kpor
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Is the bottom of ocean Rocky? How is the sand on the beach?2 answers
7 months ago
Jewels
This resort is situated on a beautiful white-sand beach, with miles for guests to walk in either direction. The ocean floor is not particularly rocky usually, but due to currents, this can fluctuate some.
JeannieCC
No, the ocean floor is soft. Beaches are soft, white, fluffy sand like Gulf Coast sand.
GirlsLoveSun
Which resort allows sister exchanges1 answer
Just curious to know which of the viva Wyndham resorts you must book to have sister resort privaliges? Viva Wyndham maya or viva Wyndham azteca? Thanks for your help.
6 months ago
New York
They both share some of each other's restaurants. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
swim up bar2 answers
Does this hotel have a swim up bar?
6 months ago
Viva Wyndham
Please check with the resort directly for the most updated information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
no
MrKato
How much is it to get a safe in your room?2 answers
3 months ago
Emily
$2 per day
Gabe8
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Is this resort wheelchair accessible?2 answers
I use a power chair so could not manage rocky paths or any stairs. Would I be able to get around, access the restaurants, etc.??
2 months ago
US
The resort does have a handicap room available, but they do not have elevators. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
THERE ARE RAMPS EVERYWHERE!!! I thought that this was great. Everywhere you go, whether its in the resort, the parks, or the shopping centers, there is always a ramp nearby.
RED26
I'm a little confused. It's my first time reserving an all-inclusive. Does this hotel include all 3 meals in the rate or not?2 answers
2 months ago
AlexMiami
All-Inclusive at this resort does include all three meals. A list of some included amenities is below. Dining restrictions may apply to alcohol brands served and meal items included, please speak with the front desk for details.
This hotel is All-Inclusive.
Features include:
Full breakfast, lunch, dinner and 24-hour snacks
Unlimited alcoholic and non-alcoholic drinks - 24 hour bar service
Welcome cocktail
For every 3-4 nights stay, guests may make 1 reservation.
For every 5-6 nights stay, guests may make 2 reservations.
For 7 nights stay, guests may make 3 reservations total.
Live nightly entertainment
All taxes and gratuities
JeannieCC
ALL INCLUSIVE. There is a buffet open for most of the day. If you want private dining, all you have to do is schedule the restaurant you want at the front desk. (that's also in the initial payment)
RED26
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Room Information
Viva Wyndham Maya features 604 spacious guestrooms that are decorated in vibrant colors. Rooms include two queen-size beds, a bathroom with tub and shower and a balcony. Enjoy a variety of convenient amenities, such as air-conditioning, satellite TV, telephone, in-room safe, iron with ironing board, and hair dryer.
This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. The 604-room beachfront resort Viva Wyndham Maya delivers an unforgettable all-inclusive vacation experience.
What We'd Change
Even though it is a little small, this beach at the Viva Wyndham Maya Resort is fantastic and perfect for enjoying the Caribbean sun.
Why You Should Go
The Resort offers a wide variety of sports including Trapeze and Paddle Boarding lessons. Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Volleyball
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Dive Shop
Gift Shop
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Nightly Entertainment
Playground
Snorkeling
Horseback Riding
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Shuttle Service
Windsurfing
Sailing
Fishing
Aerobics
Wedding Services
Sauna
Parking
Archery
Dance Classes
Medical Services ($)
Water Polo
Ping Pong
Nightclub/Disco
Bicycles
Game Room
5 Restaurants
3 Bars/Lounges
Bocce Ball
Porter/Bellhop
Shopping
Theater
Canoes
Hiking/Biking Trails
Audio-Visual Equipment ($)
Fax Machine ($)
Photocopy Machine ($)
Health Club
Spa ($)
Secretarial Services
Yoga
Beach Towels
Late Checkout
Handicap Room Available
Wedding Services ($)
Dry Cleaning Services ($)
Honeymoon Packages ($)
Aqua Aerobics
Wireless Internet Access ($)
Tour Desk
Fitness Center
Free Parking
Beauty Salon ($)
In-Room Safe ($)
Jogging Trail
Babysitting Services ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Fishing
Golf Course(s)
Horseback Riding
Mayan Ruins
Nature Park(s)
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Viva Wyndham Maya
Paseo Xaman Ha No 5 Fracc. Playacar
+52 98 48 73 4600
Hotel Description
Viva Wyndham Maya in Playa del Carmen: Your Inner Island Child Awaits
When playtime calls you south of the border, make your way to Viva Wyndham Maya
in Playa del Carmen, where you'll party all night and play all day for an
amazing all-inclusive price.
Viva Wyndham Maya sits on a beautiful, Mexican, alabaster-sand beach, where
the blue stretches so far it's hard to tell where the water ends and the sky
begins. The oceanfront pool, with a bubbling Jacuzzi is
magnetizing as well. Your kids will love having their own children's pool
nearby. Viva Wyndham Maya doesn't make you play alone, offering organized beach
games or water polo. Sailing and windsurfing lessons will challenge the
land-lubber in you. If your interest involves deeper water, check out the
PADI-certified Viva Wyndham Diving Center where, for an additional fee, dive
pros can take you to the Maya Reef, the second longest barrier reef in the
world. Here a colorful world of creatures is just waiting for you and your
underwater camera.
Are you one of those stressed-out souls needing a little more than warm sun
and cool water to untie your knots? Then the Renova Spa with its sauna and
steam bath is just the thing. If you really want to make your vacation
memorable, go to the spa's beach cottage, where you can get a Mayan tattoo or
Caribbean braids. And what's more romantic than a Couples Moonlight Massage?
After you've built up an appetite with all these activities, you can choose
from six restaurants to satisfy your hunger. Portofino offers Mediterranean
dinners, while Hacienda Don Diego is the place to get authentic Mexican fare.
The all-inclusive rate also includes dining privileges at two restaurants at
Viva Wyndham Maya's sister property, Viva Wyndham Azteca.
The fun doesn't end after dinner. Nightly entertainment, themed parties and
an on-site discotheque means you'll be rocking long into the evening. The
resort has a covered theater that seats 600 people, so evening entertainment
isn't crowded. This vacation is definitely one for your inner child.
This hotel is All-Inclusive.
Features include:
Full breakfast, lunch, dinner and 24-hour snacks
Unlimited alcoholic and non-alcoholic drinks - 24 hour bar service
Welcome cocktail
For every 3-4 nights stay, guests may make 1 reservation.
For every 5-6 nights stay, guests may make 2 reservations.
For 7 nights stay, guests may make 3 reservations total.
Live nightly entertainment
All taxes and gratuities
DINING
This hotel includes unlimited food and drinks but some dining restrictions may
apply. Please check with the hotel for details.
La Terraza Type: International Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, 12:30pm-3pm;
Dinner - daily, 6pm-10pm Description: International buffet restaurant with nightly themed
dinners. Dress code: Casual
Portofino Type: Mediterranean Hours: Daily, 6pm-9:30pm Description: Mediterranean dinner restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Hacienda Don Diego Type: Mexican Hours: Daily, 6pm-9:30pm Description: Mexican dinner restaurant. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
Miramare Type: A la carte Hours: Daily, 7pm-9:30pm Description: Pizza and pasta a la carte. Reservations are required. Dress code: Casual
Viva Cafe Type: International Hours: Daily, 6pm-9:30pm Description: Specializing in a unique culinary fusion of international
and modern dishes. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear long pants
and collared shirts.
El Cenote Type: Snack Bar Hours: Daily Description: Take a break from splashing around the pool. This pool-side
snack bar serves delicious burgers, fries, hot dogs, pizzas and more.
Dress code: Casual
In addition, guests can enjoy at the sister property Viva Wyndham Azteca the "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and furthermore the "Bamboo" Oriental a la carte restaurant (reservations required, limited availability).
All hours are subject to change.
BARS/NIGHTLIFE
Cocktail and snack bar
Daily, 24 hours.
Lobby Bar Daily, 6am-2am
Disco bar
Live entertainment nightly at the covered 600-person theater; disco; theme
parties.
BEACH
Viva Wyndham Azteca features pristine beaches and turquoise waters. The Mayan
Reef, the second-longest barrier reef in the world, offers world-class diving
just off shore.
POOLS
Two freshwater swimming pools with chaise lounges and complimentary towels;
a children's pool are also available.
SPORTS/ACTIVITIES
Water activities
Pool and beach games with prizes
Windsurfing, with group lessons
Sailing, with group lessons
Canoeing
Kayaking
Introductory dive lessons
Water polo
Water aerobics
Beach and pool volleyball
Snorkeling
Paddle board
Available for an additional charge:
Advanced diving lessons and excursions
Fishing
Land
Cardio-vascular equipment
Game room
Golf
Hiking
Jogging track/trail
Nature trails
Playground
Tennis courts
Weightlifting equipment
Archery
Bicycles
Climbing wall
INTERNET
Free Wi-Fi available at the hotspots at the resort.
SPA SERVICES
The Renova Spa at Viva Wyndham Maya offers a full complement of spa services
that will leave you feeling both relaxed and recharged for an additional
charge. Services include:
Massages
Body Treatments
Holistic Therapies
Beauty Salon
Hydrotherapy
Facials
For a special treat, schedule a spa service at our beachside cottage, a
beautiful open-air Caribbean palapa, just steps from the main spa building,
where you can get a Mayan tattoo design, have your hair put into Caribbean
braids or enjoy a soothing massage. This location is especially romantic at
night for a Couple's Moonlight Massage.
WEDDING SERVICES
The Viva Wyndham offers three traditional wedding packages and a Pre-Hispanic
Ceremony, if you wish to renew your vows, or have a spiritual ceremony, without
the legal certification. Please contact the resort directly for more
information.
Traditional Wedding Packages Feature:
An upgrade to an Ocean View room with a king-size bed (subject to
availability)
Assistance of an on-property wedding coordinator
VIP Identification
Fruit basket upon arrival
Cake and wine for 10 people
In- room breakfast the day after the wedding
Romantic dinner for two at the beach (extra charge)
Civil judge and legal expenses (does not include legalization)
Translation of the ceremony into English (ceremony is performed in
Spanish)
Bridal bouquet
Boutonniere decorations
Wedding cake
Sparkling wine
Background music
Ten color photos
An in-room honeymoon surprise
A 10% discount in all Beauty and Spa services offered by the Renova Spa
located inside the hotel
Wedding Package
Features an Up-Grade to an ocean view room with a King size bed **; Fruit basket in the room upon arrival*; In- room breakfast the day after the wedding*; Late morning maid service*; Late check-out*; Free safety box*; Free WiFi*; In-room honeymoon surprise*; ; Assistance of an on-property wedding coordinator; Civil judge and legal expenses ***; Translation of the ceremony into English (ceremony is performed in Spanish); Romantic dinner for 2; Bridal bouquet; Wedding cake & Sparkling wine for 10 people; Background music & decorations; 10 color photos; Reception dinner the night of the wedding. Subject to availability.
CHILD CARE
Viva Wyndham Kids' Retreat is a supervised activities program where children
ages 4-12 participate in age-specific activities, including drawing and
painting, windsurfing, mini tournaments, kayaking, volleyball, sandcastle
building, board games, pool games, talent shows, puzzles, video games and face
painting.
The Viva Wyndham Kids' Retreat is open daily from 10am-5pm and is included
in the all-inclusive vacation price.
The Borboleta Infant Program caters to the youngest members of your family.
Families traveling with children up to 24 months can utilize this complimentary
package which includes:
Changing table with bath
Feeding chair
Bottle warmer
Sterilizer
Bouncing chair
Babysitting services are available for an additional charge.
ADDITIONAL DETAILS
Location
Viva Wyndham Maya is located 2 miles from Playa del Carmen Town and 38 miles from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Minimum Stay
A 3-night minimum stay is required this resort with the following exception:
A 7-night minimum stay is required for travel Dec 27, 2017-Jan 2, 2018.
A 4-night minimum stay is required for travel Jan 3-Apr 30, 2018.
Smoking Policy
Beginning December 20, 2014, Viva Wyndham Maya will offer only non-smoking rooms to ensure a clean air hotel environment. Smoking is still permitted on the balconies to accommodate guests who smoke.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud music.
All hours, fees, amenities, information and services are subject to change
without notice.
