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Viva Wyndham Maya

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $529 All-Inclusive
Info Customer Reviews Questions & Answers

When playtime calls you south of the border, make your way to Viva Wyndham Maya in Playa del Carmen, where you'll party ... More

Customer Rating 143 Reviews
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
4.3
Dining Options
 
3.3
Room Comfort
 
3.5
3.9 out of 5
"This is a average hotel if you looking for luxury this is no the place. No complaints clean room and night email beach. Food ok nothing special." – Rojo
145 out of 178 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.0
Beaches & Pools
 
4.3
Dining Options
 
3.3
Room Comfort
 
3.5
3.9 out of 5
"This is a average hotel if you looking for luxury this is no the place. No complaints clean room and night email beach. Food ok nothing special." – Rojo
145 out of 178 (81%) customers would recommend this product to a friend.
view from our room A place to use wi-fi and relax near the front desk. From our room #2100 pool-side looking to beach At the front of the resort Climbing the pyramid at Coba. View from the room Our view from our resort. Relaxing security Walk-way to Main Buffet beach chairs & unbrellas The beach Pool & Bar the beautiful beach Pooside at Viva Wyndham Maya Beach beach
All Customer Reviews
1-4 of 143 reviews. Sort by
July 10, 2016
Overall great time

Things to know ahead of time: BRING CASH- the exchange rate is high and you will end up spending more with your debit/credit card ($10 per hundred plus atm fee) -make sure there are no marks or rips (they will not be accepted and hotel ATMs sometimes dispense damaged bills) and keep them dry OUTDOORS -apply major sunblock if your a northerner (you will still get a killer tan)


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Nj
Age: 25-34

July 10, 2016
Great Family Vacation spot

The resort is located in a perfect location, walking distance (15-20 minutes) to the Town of Playa de Carmen. The beach is one of the most beautiful beaches I have ever been to. The water is a clear blue, calm, very secure. Plenty of activities on the beach and if you want to go for a walk along the beach there are plenty of resorts, beach houses, all filled with tourist. In fact you can walk to play de carmen (~15 minutes). The pool is just the right size, located next to the beach and next to the pool dining and bar area. The pool dining is open 24/7. The rooms are an average size, very clean and well maintained. The service was excellent. Service with a smile where ever you go. The server's were pleasant and always willing to help. The court yard was a wonderful place to meet our family and friends in the evening. We would hangout with after dinner drinks, play dominoes, smoke cigars. I had a group of 50 and we had a blast. Overall a great family location for the price. Recommend, 1. allow pool to be open past 8PM. 2. Have room locks fixed, many guest complained about having to get new room keys, more than once(i.e. card). 3. Provide daily bottled water in room. 4. improve wait times in front desk (checkin, room/guest issues) Although Cheap Carribean could not handle booking the complete group because of the lack of packages many had to go to another website to get the same deal and hotel (~20). I would like to commend Cheap Caribbean and there travel consultant (Tamy). They helped me coordinate the vacation via a AMSTAR (Alejandro) transportation to/from the airport. We also used AMSTAR to schedule family trips, for the most part they were on point with service (most buses were new/good shape), and the price was competitive.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: New Jersey
Age: 35-44
Travel: 1-2 trips/year

June 27, 2016
Good value for the money

Just returned from a trip to Viva Wyndham Maya. I traveled June 14-20th, with my two teenage daughters. The resort is small, but some might consider this a good thing as it doesn't take a lot of walking to get around. Also Playa Del Carmen was within a quick 15 min walking distance from the resort. They do try to get you to do the time share presentation but if you say no they don't push too hard. Pools: The pools are really small and there are only two, the adults only pool with a swim up bar and another pool where children are welcome. Not a lot of room to lay out to get sun. Sometimes difficult to find a lounge chair due to limited space around the pool. Beaches: the beach was beautiful!! Gorgeous white sand, warm, clear blue water, very minimal seaweed. There were always available lounge chairs and room to stretch out regardless of the time of day. There were a few vendors on the beach but once you said no, they moved along quickly. You did have to get up to get your own drinks, as service was very limited but it was worth it. Rooms: The rooms are small and economical, no fuss, no muss. They were cleaned daily, the air conditioner worked and the bathroom was in good repair. The soap and shower gel are in a dispenser on the wall. I was able to get extra towels with no problem. There was a tiny refrigerator in the room but it did not work. I did not call for service on it though because we were not using it. There is a $2 per day cost to use the safe. Food: the food in the buffet was mediocre at best. Limited variety and mostly bland. We had no problem finding a table. The Mediterranean restaurant and the international restaurant had better food but nothing great. You have to make reservations for the specialty restaurants. Actually making the reservation was easy but there was extremely limited availability. The drinks were good and plentiful, not top shelf but good. Entertainment: they had a few things for smaller children but not a lot for my teenagers. The shows at night were ok. The staff were nice but no where near as enthusiastic as other resorts I've been. They tried to get people involved in beach volley ball, Zumba and other daily activities but there seemed to be minimal participation, perhaps because of the lack of enthusiasm. Service: though the staff was nice, they weren't overly friendly. No one went out of their way to speak or make you feel welcomed as I have experienced at other resorts. But they would responded if you spoke. They responded to any requests fairly quickly. Otherwise it's mostly self service. I did have a problem in the gift shop (which is pretty pricey) on the day of checkout. They wouldn't let my daughter make a purchase in US dollars because we no longer had our wristbands (they cut them off when you check out, the first time I have EVER seen a resort do that, and I travel often). So the cashier made my daughter go exchange US dollars for pesos, which she had to then exchange back to US dollars. When I spoke to them about the time and inconvenience they were uncaring. Overall this was a decent resort for the price I paid. Small but clean. It is definitely a 3 star resort so if you are looking for more, it is not for you. But if you are looking for a quick no fuss get away for a good price and you don't mind self service, this would be a good value for you. Lastly Xel-Ha was a great excursion for my girls. They swam with the Dolphins, went snorkeling and relaxed on the lazy river. Also the price of admission includes all you can eat and drink (including alcoholic beverages), which was nice. Definite a must for anyone with kids.


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Overall Rating: 3
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Chicago, IL
Age: 35-44
Travel: 3-6 trips/year

June 16, 2016
over all good trip

the Hotel stay was good...the excursions trips deep sea fishing was a nightmare the 3rd party Amstar agent was un-professional ( Louisa Noriega). she made mistake on my excursions and made me miss my prepaid $75.00 return transportation back to airport where I had to take a cab. And pay an extra $45..and she really didn't care..it was an expensive return ride to airport...NOTE:.take caution with Amstar.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Ferris Tx
Age: 45-54
Travel: 1-2 trips/year

Room Information

Viva Wyndham Maya features 604 spacious guestrooms that are decorated in vibrant colors. Rooms include two queen-size beds, a bathroom with tub and shower and a balcony. Enjoy a variety of convenient amenities, such as air-conditioning, satellite TV, telephone, in-room safe, iron with ironing board, and hair dryer.

Room Details

Superior Room
Hotel/Studio Unit Details

What's to Love

This magnificent resort offers a culturally inspired ambiance, a high-energy atmosphere and international accents on both food and service. The 604-room beachfront resort Viva Wyndham Maya delivers an unforgettable all-inclusive vacation experience.

 

What We'd Change

Even though it is a little small, this beach at the Viva Wyndham Maya Resort is fantastic and perfect for enjoying the Caribbean sun.

 

Why You Should Go

The Resort offers a wide variety of sports including Trapeze and Paddle Boarding lessons. Featuring an extensive array of day and nighttime diversions, it's the perfect choice for couples, singles, dive enthusiasts or anyone seeking the vacation of a lifetime.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Dive Shop
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Horseback Riding
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Sailing
  • Fishing
  • Aerobics
  • Wedding Services
  • Sauna
  • Parking
  • Archery
  • Dance Classes
  • Medical Services ($)
  • Water Polo
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • Game Room
  • 5 Restaurants
  • 3 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Theater
  • Canoes
  • Hiking/Biking Trails
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Photocopy Machine ($)
  • Health Club
  • Spa ($)
  • Secretarial Services
  • Yoga
  • Beach Towels
  • Late Checkout
  • Handicap Room Available
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Tour Desk
  • Fitness Center
  • Free Parking
  • Beauty Salon ($)
  • In-Room Safe ($)
  • Jogging Trail
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Fishing
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nature Park(s)

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Viva Wyndham Maya

Paseo Xaman Ha No 5 Fracc. Playacar

+52 98 48 73 4600

Hotel Description

Viva Wyndham Maya in Playa del Carmen: Your Inner Island Child Awaits

When playtime calls you south of the border, make your way to Viva Wyndham Maya in Playa del Carmen, where you'll party all night and play all day for an amazing all-inclusive price.

Viva Wyndham Maya sits on a beautiful, Mexican, alabaster-sand beach, where the blue stretches so far it's hard to tell where the water ends and the sky begins. The oceanfront pool, with a bubbling Jacuzzi is magnetizing as well. Your kids will love having their own children's pool nearby. Viva Wyndham Maya doesn't make you play alone, offering organized beach games or water polo. Sailing and windsurfing lessons will challenge the land-lubber in you. If your interest involves deeper water, check out the PADI-certified Viva Wyndham Diving Center where, for an additional fee, dive pros can take you to the Maya Reef, the second longest barrier reef in the world. Here a colorful world of creatures is just waiting for you and your underwater camera.

Are you one of those stressed-out souls needing a little more than warm sun and cool water to untie your knots? Then the Renova Spa with its sauna and steam bath is just the thing. If you really want to make your vacation memorable, go to the spa's beach cottage, where you can get a Mayan tattoo or Caribbean braids. And what's more romantic than a Couples Moonlight Massage?

After you've built up an appetite with all these activities, you can choose from six restaurants to satisfy your hunger. Portofino offers Mediterranean dinners, while Hacienda Don Diego is the place to get authentic Mexican fare. The all-inclusive rate also includes dining privileges at two restaurants at Viva Wyndham Maya's sister property, Viva Wyndham Azteca.

The fun doesn't end after dinner. Nightly entertainment, themed parties and an on-site discotheque means you'll be rocking long into the evening. The resort has a covered theater that seats 600 people, so evening entertainment isn't crowded. This vacation is definitely one for your inner child.

This hotel is All-Inclusive.
Features include:

  • Full breakfast, lunch, dinner and 24-hour snacks
  • Unlimited alcoholic and non-alcoholic drinks - 24 hour bar service
  • Welcome cocktail
  • For every 3-4 nights stay, guests may make 1 reservation.
  • For every 5-6 nights stay, guests may make 2 reservations.
  • For 7 nights stay, guests may make 3 reservations total.
  • Live nightly entertainment
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks but some dining restrictions may apply. Please check with the hotel for details.

La Terraza
Type: International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: International buffet restaurant with nightly themed dinners.
Dress code: Casual

Portofino
Type: Mediterranean
Hours: Daily, 6pm-9:30pm
Description: Mediterranean dinner restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Hacienda Don Diego
Type: Mexican
Hours: Daily, 6pm-9:30pm
Description: Mexican dinner restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Miramare
Type: A la carte
Hours: Daily, 7pm-9:30pm
Description: Pizza and pasta a la carte. Reservations are required.
Dress code: Casual

Viva Cafe
Type: International
Hours: Daily, 6pm-9:30pm
Description: Specializing in a unique culinary fusion of international and modern dishes. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

El Cenote
Type: Snack Bar
Hours: Daily
Description: Take a break from splashing around the pool. This pool-side snack bar serves delicious burgers, fries, hot dogs, pizzas and more.
Dress code:
Casual

In addition, guests can enjoy at the sister property Viva Wyndham Azteca the "Il Palco", Italian a la carte restaurant, the "Xul ha" which is a Mayan specialty restaurant and furthermore the "Bamboo" Oriental a la carte restaurant (reservations required, limited availability).

All hours are subject to change.



BARS/NIGHTLIFE

Cocktail and snack bar
Daily, 24 hours.

Lobby Bar
Daily, 6am-2am

Disco bar
Live entertainment nightly at the covered 600-person theater; disco; theme parties.



BEACH

Viva Wyndham Azteca features pristine beaches and turquoise waters. The Mayan Reef, the second-longest barrier reef in the world, offers world-class diving just off shore.

POOLS

Two freshwater swimming pools with chaise lounges and complimentary towels; a children's pool are also available.

SPORTS/ACTIVITIES

Water activities

  • Pool and beach games with prizes
  • Windsurfing, with group lessons
  • Sailing, with group lessons
  • Canoeing
  • Kayaking
  • Introductory dive lessons
  • Water polo
  • Water aerobics
  • Beach and pool volleyball
  • Snorkeling
  • Paddle board

Available for an additional charge:

  • Advanced diving lessons and excursions
  • Fishing

Land

  • Cardio-vascular equipment
  • Game room
  • Golf
  • Hiking
  • Jogging track/trail
  • Nature trails
  • Playground
  • Tennis courts
  • Weightlifting equipment
  • Archery
  • Bicycles
  • Climbing wall


INTERNET

Free Wi-Fi available at the hotspots at the resort.

SPA SERVICES

The Renova Spa at Viva Wyndham Maya offers a full complement of spa services that will leave you feeling both relaxed and recharged for an additional charge. Services include:
  • Massages
  • Body Treatments
  • Holistic Therapies
  • Beauty Salon
  • Hydrotherapy
  • Facials

For a special treat, schedule a spa service at our beachside cottage, a beautiful open-air Caribbean palapa, just steps from the main spa building, where you can get a Mayan tattoo design, have your hair put into Caribbean braids or enjoy a soothing massage. This location is especially romantic at night for a Couple's Moonlight Massage.



WEDDING SERVICES

The Viva Wyndham offers three traditional wedding packages and a Pre-Hispanic Ceremony, if you wish to renew your vows, or have a spiritual ceremony, without the legal certification. Please contact the resort directly for more information.

Traditional Wedding Packages Feature:

  • An upgrade to an Ocean View room with a king-size bed (subject to availability)
  • Assistance of an on-property wedding coordinator
  • VIP Identification
  • Fruit basket upon arrival
  • Cake and wine for 10 people
  • In- room breakfast the day after the wedding
  • Romantic dinner for two at the beach (extra charge)
  • Civil judge and legal expenses (does not include legalization)
  • Translation of the ceremony into English (ceremony is performed in Spanish)
  • Bridal bouquet
  • Boutonniere decorations
  • Wedding cake
  • Sparkling wine
  • Background music
  • Ten color photos
  • An in-room honeymoon surprise
  • A 10% discount in all Beauty and Spa services offered by the Renova Spa located inside the hotel

Wedding Package
Features an Up-Grade to an ocean view room with a King size bed **; Fruit basket in the room upon arrival*; In- room breakfast the day after the wedding*; Late morning maid service*; Late check-out*; Free safety box*; Free WiFi*; In-room honeymoon surprise*; ; Assistance of an on-property wedding coordinator; Civil judge and legal expenses ***; Translation of the ceremony into English (ceremony is performed in Spanish); Romantic dinner for 2; Bridal bouquet; Wedding cake & Sparkling wine for 10 people; Background music & decorations; 10 color photos; Reception dinner the night of the wedding. Subject to availability.



CHILD CARE

Viva Wyndham Kids' Retreat is a supervised activities program where children ages 4-12 participate in age-specific activities, including drawing and painting, windsurfing, mini tournaments, kayaking, volleyball, sandcastle building, board games, pool games, talent shows, puzzles, video games and face painting.

The Viva Wyndham Kids' Retreat is open daily from 10am-5pm and is included in the all-inclusive vacation price.

The Borboleta Infant Program caters to the youngest members of your family. Families traveling with children up to 24 months can utilize this complimentary package which includes:

  • Changing table with bath
  • Feeding chair
  • Bottle warmer
  • Sterilizer
  • Bouncing chair

Babysitting services are available for an additional charge.



ADDITIONAL DETAILS

Location
Viva Wyndham Maya is located 2 miles from Playa del Carmen Town and 38 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is requiredt this resort with the following exception:
A 7-night minimum stay is required for travel Dec 27, 2016-Jan 2, 2017.
A 4-night minimum stay is required for travel Jan 3, 2017-April 15, 2017.

Smoking Policy
Beginning December 20, 2014, Viva Wyndham Maya will offer only non-smoking rooms to ensure a clean air hotel environment. Smoking is still permitted on the balconies to accommodate guests who smoke.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.
Resort Update
Viva Wyndham Maya has contacted us to advise of their upcoming enhancements. Beginning May 30, 2016 the main pool will be closed for renovations for approximately 3 weeks. During this time, all guests will have access to the adults pool. The La Cantina bar as well as La Placita will be also be renovated in 2016. A temporary bar will be available to guests in the La Placita area. Renovations are expected to begin on September 5, 2016 and will last for approximately 5 weeks.

As of July 5, 2016, Viva Wyndham Maya has advised that the renovations to the main pool have been completed. During the renovations, the swim-up bar was removed and a new kids pool was added separated from the adults pools. Viva Wyndham Maya is happy to advise that the pools are now open for guests to enjoy!



All hours, fees, amenities, information and services are subject to change without notice.
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