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The Ritz-Carlton, San Juan

Puerto Rico

Our Rating
5 Nights with Air from $989 Meals not included
Info Customer Reviews Questions & Answers

Indulge in island bliss at The Ritz Carlton, San Juan. Set on eight acres of perfect, beachfront real estate, this hotel ... More

Customer Rating 58 Reviews
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.6
4.6 out of 5
"The Rooms and the overall resort was very upscale. It has very good dinning options and also there are many other dinning options available just at the walking distance from the resort. It has has a pu..." – Jayesh
76 out of 80 (95%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.6
4.6 out of 5
"The Rooms and the overall resort was very upscale. It has very good dinning options and also there are many other dinning options available just at the walking distance from the resort. It has has a pu..." – Jayesh
76 out of 80 (95%) customers would recommend this product to a friend.
View from our ocean room The beach from the pool restaurant newlywed Poolside PR enjoying the beach
All Customer Reviews
1-4 of 58 reviews. Sort by
March 10, 2017
Service can't be beat!!

From the moment we entered the lobby and received our welcome cocktail, the excellent service never stopped. Everyone working at the Ritz-Carlton went out of their way to make us feel special, and nothing was too much to ask. From guest services, the beach and bar staff, housekeeping, the concierge and bell crew; one and all were warm and friendly throughout our stay. A special thanks to Ms. Arias in housekeeping, and all the guys at the beach who worked so hard all day. Oh, I can't forget Patricia in the spa; just great!! Would love to return!! Keep the sushi cool and the sauna hot!!


0 of 0 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: New York, N.Y.
Age: 55-64
Travel: 1-2 trips/year

September 14, 2016
Beautiful Resort

Just a lovely, peaceful resort. The staff were very attentive and extremely nice, friendly and helpful. The concierge was very helpful recommending restaurants, etc. Booked our own sight seeing trips. The tour group staff in the alcove by the elevators were not very helpful. We tried a couple of time to book trips, but, they were not very informative or did not seem to have the time to work with customers.


2 of 3 found this helpful
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Overall Rating: 5
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: South Carolina
Age: Over 65
Travel: 7+ trips/year

August 17, 2016
Best Vacation!!

We purchase our vacation through Cheap Caribbean. The Ritz Carton was amazing and it's very beautiful. We love the beach at Isla Verde the waves tides isn't so high, even my seven years old could swim. The only thing that is when you dine-in at oceanfront restaurant the staffs seem to be more interested to them self. We got seated right away, but I actually have to stand up to get a server to takes our order and we weren't the only who got up. But over all,we would come back again. Maybe next time won't dine in at Oceanfront restaurant.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Haymarket, Virginia
Age: 25-34
Travel: 1-2 trips/year

August 8, 2016
Dissapointed

Very friendly and attentive staff. This was the highlight of my stay. The hotel is in a pretty good area where you can walk around to restaurants and bars. Disappointed on the quality of the hotel. this is definitely not what it is expected of a RITZ CARLTON. This is a very basic hotel with RITZ CARLTON prices. The hotel rooms are very basic and not at all what I have seen at other RITZs hotels. The pool is clean but small compare to others around in the same vicinity. The beach is perfect and makes up for the lack of a good pool. I did have to call the front desk every day for them to give us towels. Also, the day cleaning staff did not do a very good job cleaning. I even had to ask for toilet paper and to have the staff come back to clean the bathroom as it was left dirty. I contacted the front desk, and they did fix it every time, but did not see any managers nor did any manager come talk to us about our issues although I did express to the front desk that I was very frustrated having to call everyday. I could have pushed it but, I did not want to ruin our vacation as we were already disappointed with the hotel. Overall, would recommended it as a last resort. Additionally, I had the private service come to pick us up. this is a waste of time and money. save your money and call the hotel to come pick you up. The trip to the hotel took less than 10 minutes and we waited 20 minutes to get to the bus.


4 of 4 found this helpful
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Overall Rating: 3
Value
 
1.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Jacksonville, FL
Age: 35-44
Travel: 7+ trips/year

Room Information

Ritz-Carlton San Juan features 416 guestrooms in one H-shaped building. All guestrooms have Spanish-themed decor, dark-wood furniture, Frette Italian bed linens, Italian marble bathrooms, and twice-daily maid service. Each room is equipped with air-conditioning, fully stocked mini bar, high-speed Internet access and more.

Room Details

City View King Guestroom
Hotel/Studio Unit Details

City View Double Guestroom
Hotel/Studio Unit Details

Courtyard / Pool View King Guestroom
Hotel/Studio Unit Details

Courtyard / Pool View Double Guestroom
Hotel/Studio Unit Details

Ocean View King Guestroom
Hotel/Studio Unit Details

What's to Love

Ritz-Carlton San Juan has a grand and elegant casino, and it's cool that this is the first casino in a Ritz-Carlton hotel. It's the perfect setting to court Lady Luck!

 

What We'd Change

It's no secret that Ritz-Carlton hotels aren't cheap. However, The Ritz San Juan is so worth it. Just remember, you get what you pay for!

 

Why You Should Go

This spa truly is world class. The staff is friendly and professional. The products are top of the line. We definitely recommend their signature Rainforest Stone Massage.

Available Amenities

  • Banquet Facilities
  • Beach
  • Business Center ($)
  • Casino ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Room Service ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Sailing
  • Aerobics
  • Sauna
  • Poolside Bar
  • Steam Room
  • Safe Deposit Box
  • Medical Services ($)
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 5 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Photocopy Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Secretarial Services
  • Beach Towels
  • Parking ($)
  • Wedding Services ($)
  • 24 Hour Room Service
  • Tennis Court(s) ($)


Nearby Excursions & Attractions

  • Fishing
  • Horseback Riding
  • Motor Boat Rentals
  • Nightlife
  • Sailing
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

An island with endless amounts of activities, Puerto Rico is as diverse as any island in the Caribbean. From exciting, bustling urban areas to more rural, quiet seaside towns, this island has it all.

The Ritz-Carlton, San Juan

6961 Ave of the Governors

787-253-1700

Hotel Description

The Ritz-Carlton - San Juan: Luxury Beckons in Sunny San Juan

Indulge in island bliss at The Ritz-Carlton, San Juan. Set on eight acres of perfect, beachfront real estate, this hotel is near the bustling business district, as well as historic Old San Juan, so you can soak up the city's festive atmosphere or the sun at the resort's glorious pool.

Guests of The Ritz-Carlton, San Juan can woo Lady Luck at a grand casino that has the distinction of being the first among Ritz-Carlton hotels. With more than 340 slot machines and traditional games, try your hand at baccarat to feel like James Bond. After a thrilling night at the tables, schedule pampering at the hotel's world-class spa. Lose yourself in a 75-minute Rainforest Stone Massage, or experience an invigorating Cafe Con Leche Body Exfoliation. Then show off your glowing skin at the spa's steam room, whirlpool or co-ed sauna.

Meanwhile, the beach beckons with sun-drenched sand and warm water. The Ritz-Carlton in San Juan also has an expansive oceanfront pool and Jacuzzi. Pavilions, cabanas and lounge chairs are yours to enjoy, along with a frosty margarita from the poolside bar. If you're traveling with children, the Ritz Kids has full and half-day programs for little ones ages 5-12. At Ritz Kids, caring counselors provide educational entertainment, beach games, nature tours and fun.

When it's time to eat, get ready for award-winning dining options. Head to Il Mulino New York for a taste of Italy. Slice into a juicy steak at BLT Steakhouse. Or just nibble and graze your way through tapas and sushi at the Lobby Lounge. Speaking of the Lobby Lounge, this bar has a weekly wine tasting each Wednesday, as well as a monthly wine seminar. Enjoy live music and entertainment there each night, too. On the weekends, the Casino Lounge, with live music and a huge video screen, is the place to see and be seen.

And when day is done, retreat to an opulent room for a night of the sweetest dreams thanks to Frette linens and the down comforters. You'll love the luxurious touches at this world-class resort.

This hotel is NOT an all-inclusive. Food and drink must be purchased separately.

DINING

BLT Steak
Type:
Steakhouse
Hours: Daily, 6pm-11pm
Description: Steakhouse offers the finest cuisine on the island, featuring aged, perfectly prepared meats and a wide variety of entrees from both land and sea. Reservations and business attire are recommended.

Il Mulino New York
Type:
Italian
Hours: Brunch - Sun 11am-3pm; Dinner - Mon-Wed 6pm-10:30pm, Thu-Sat 6pm-11pm, Sun 6pm-10pm
Description: Savor a taste of Italy in the Caribbean, inspired by the cuisine of Italy's Abruzzi region.

Mare's
Type:
Fusion
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-4pm; Coffee Bar - daily, 6am-noon
Description: A sophisticated blend of tropical, European and Pacific flavors in a menu prepared by Chef Simon Porter.
Hours subject to change.

The Ocean Bar and Grill
Type:
Casual
Hours: Daily, 10:30am-6pm
Description: Sandwiches and salads for lunch and a great view of the beach and ocean.

The Lobby Lounge
Type:
Tapas
Hours: Sun-Wed noon-midnight; Thu-Sat noon-1am
Description: The Lobby Lounge offers light fare in tapas-sized portions, as well as sushi.
Dress code: Elegant resort attire is requested.

All hours are subject to change.



BARS/NIGHTLIFE

The Lobby Lounge
Open Sun-Wed noon-midnight; Thu-Sat noon-1am.

The Ocean Bar and Grill
Daily, 10:30am-6pm.

Casino
Open 24 hours a day.

Casino Lounge
Open daily 4pm-1am.



BEACH

The Ritz-Carlton - San Juan is located on eight acres of stunning, beachfront property. Lounge chairs and towels are available.



POOLS

The hotel features a large, oceanfront swimming pool and Jacuzzi with pavilions, cabanas, lounge chairs and towels.



SPORTS/ACTIVITIES

Water

  • Float mats
  • Snorkeling

Land

  • Fitness
  • Tennis
  • On-site tennis professional


INTERNET

High-speed Internet access is available throughout the hotel and is included in the resort fee. Wi-Fi access is available in the public areas, poolside and at the beach.



SPA SERVICES

The Ritz-Carlton, San Juan features a full-service spa.

  • Massages
  • Body treatments
  • Salon
  • Relaxation areas


WEDDING/HONEYMOON

From intimate to extravagant, The Ritz-Carlton, San Juan is the ideal location for your wedding. Wedding packages and services are available to make your day unforgettable.



CHILD CARE

Ritz Kids offers full or half-day programs designed to make your child's vacation as memorable as yours. This supervised program is available for children ages 5 to 12, and offers a wide variety of activities.
Nanny service for children younger than 5 is available. Reservations are recommended.

  • Arts and crafts
  • Bowling
  • Tennis
  • Movies
  • Board games
  • "Spanish Just For Me"


ADDITIONAL INFORMATION

Location
Located within five minutes of the Luis Munos Marin International Airport (SJU), 12 minutes from the main business and financial district and 15 minutes from historic Old San Juan. Set in Isla Verde.

Check-In/Check-Out
Check-in: 4pm. Check-out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 5-night minimum stay is required.

Smoking Policy
Puerto Rico is generally a non-smoking jurisdiction, and many hotels impose strict controls on smoking in guest rooms, public areas, restaurants and by the pools.

The hotel requires guests to pay a mandatory resort fee.
Features include:

  • Fitness center
  • Limited services in the 24-hour business center
  • Local phone calls to numbers within the San Juan metropolitan area
  • High-speed Internet access in all guestrooms
  • Wi-Fi access in public areas, poolside and the beach
  • Use of the beach chairs, towels and umbrellas
  • Use of float mats and snorkel equipment


All hours, fees, amenities, information and services are subject to change without notice.
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6 days, 5 nights
Travel Dates 7/1 - 9/30
Starting at $989 was $1389
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
6 days, 5 nights
Travel Dates 4/17 - 6/30
Starting at $1299 was $1789
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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