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Sun Palace

Mexico - Cancun

Our Rating
4 Nights with Air from $1,129 All-Inclusive
Info Customer Reviews Questions & Answers

If you need some quality "alone" time with your sweetie, set your sights on the all-inclusive couples-only oasis at Sun ... More

Customer Rating 48 Reviews
Value
 
4.4
Service
 
4.7
Beaches & Pools
 
4.4
Dining Options
 
4.1
Room Comfort
 
4.6
4.5 out of 5
"Great resort, good food, good service, very relaxing." – CancunFun
55 out of 60 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.7
Beaches & Pools
 
4.4
Dining Options
 
4.1
Room Comfort
 
4.6
4.5 out of 5
"Great resort, good food, good service, very relaxing." – CancunFun
55 out of 60 (92%) customers would recommend this product to a friend.
this was my favorite part. just chilling on the beach with yummy drink View from on of the 3 pools
All Customer Reviews
1-4 of 48 reviews. Sort by
August 8, 2016
Awesome

I've been traveling to Mexico once or twice a year for 15 years. By far, this has been one of the best resorts we have ever stayed at. You don't have to have reservations for the restaurants and the food is absolutely amazing. The staff was incredible. I truly didn't want to leave.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Oklahoma
Age: 35-44
Travel: 3-6 trips/year

August 1, 2016
New Home in Cancun

My wife and I finally found our home away from home. This was our 2nd trip to Cancun. After our 1st experience was an unpleasant one, the Sun Palace Resort restored our faith in all aspects. When we arrived, i noticed that the resort was relatively small, but it makes up for it in customer service. The resort, rooms, restaurants, are well kept and very clean. We stayed ocean front superior deluxe room. We stayed in room 729 ( which overlooks the gulf and the lagoon. Beautiful sunsets of the evening. They have 4 restaurants at the resort: steak house, Mexican, Italian, and I believe it was a Asian fusion restaurant. We only ate at the Mexican restaurant and steak house while we were there. The steak house is setup in the evenings outside. The steaks and chicken are grilled outside and are delicious. Again, all of our waiters and waitresses were top notch. I encourage everyone to tip these men and women because they work very hard at what they do even though the resort is all inclusive. The resort does have plenty of beach and pool chairs for everyone. I know typically that can be a common issue at other resorts where the early birds get up to reserve chairs and by the time you get up and have breakfast, nothing is available. This was a major selling point on why we chose the Sun Palace. My wife and I are already planning to come back next year to the resort. Sun palace, we will see you next year.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Atlanta,Ga
Age: 25-34
Travel: 1-2 trips/year

April 13, 2016
Wouldnt go back to Sun Palace

We have been to Mexico a dozen times. The worst food that we have ever had. No coffee shop! Not at all what would be expected from a Palace Resort. Very Mediocre. Would NOT go back here again


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Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Oklahoma
Age: 45-54
Travel: 1-2 trips/year

March 16, 2016
Nice resort small but cozy

My girlfriend and I went to Sun Palace for 1 week. We had a very nice time there. The resort is very clean and modern. Although it's a bit small compared to some other resorts they make up for it in staff and cleanliness. There are only 4 restaurant options. All are very good. Room service is great! The beach is very nice with pleanty of space lounge beds and chairs and activities. All staff is very nice and helpful. They always seem to be prepared to bring you your next drink, food or towel when you need it. The room was very nice. We had a beautiful ocean view, hot tub right next to the king sized bed and a fully stocked mini bar. Overall I would definitely revisit sun palace for a relaxing vacation in paradise.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Tilton, New Hampshire.
Age: 25-34
Travel: 1-2 trips/year

Room Information

Sun Palace features 252 rooms equipped with a double whirlpool tub, hair dryer, bathrobes, slippers, turndown service, liquor dispenser, flat screen satellite TV, stocked mini-bar and most with an ocean view. Special amenities include a double whirlpool tub in every room, 24-hour room service and a luxurious Palace Resorts(R) king bed. Superior and Deluxe rooms include Smart TV with YouTube, vTuner and Weather Channel. Concierge rooms include Apple TV with special apps including iTunes and Netflix.

Room Details

Deluxe Resort View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

Deluxe Resort View with Unlimited Golf Package (available...
Hotel/Studio Unit Details

Superior Deluxe Ocean View with Unlimited Golf Package...
Hotel/Studio Unit Details

Junior Suite Ocean View with Unlimited Golf Package...
Hotel/Studio Unit Details

Concierge Level with Unlimited Golf Package (available...
Hotel/Studio Unit Details

What's to Love

The new renovations have made Sun Palace a great haven in Cancun for couples only. The resort is truly a place to relax and enjoy the chic surroundings with a nice array of restaurants and bars to complete the experience.

 

What We'd Change

While fetching a cab can be a bit of a chore, Sun Palace is just a short ride away from the best nightlife Cancun has to offer.

 

Why You Should Go

If you're looking for a romantic spot in the middle of Cancun, Sun Palace is the place to be. The resort is a real paradise that allows you to do anything you can dream of, or simply nothing at all.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Volleyball
  • Cable/Satellite TV
  • Concierge Services
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Dry Cleaning Services
  • Safe Deposit Box
  • Game Room
  • 4 Restaurants
  • Porter/Bellhop
  • Shopping
  • Massage ($)
  • Audio-Visual Equipment ($)
  • Photocopy Machine ($)
  • Spa Services ($)
  • Internet Access
  • Ice Machine
  • 24 Hour Room Service
  • Flat Screen Television


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Sun Palace

Kilometro 20 Boulevard Kukulkan, Zonotelera, Cancun, QROO, 77500, Mexico

011-52-998-891-4100

Hotel Description

Sun Palace: Find Bliss in this Couples Only Retreat

If you need some quality "alone" time with your sweetie, set your sights on the all-inclusive couples-only oasis at Sun Palace in Cancun. Located on one of Cancun's famous powdery, white-sand coastlines, Sun Palace is a great vacation destination that's filled with romance, relaxation and plenty of fun in the sun.

Want to make a splash? Sun Palace's three interconnecting infinity pools are the perfect place to get your tan on while enjoying an ice-cold cocktail from the swim-up bar. If you'd prefer to stay out of the sun, you can take a dip in the resort's indoor pool. Speaking of relaxing, head over to Sun Palace's luxurious spa where you can treat yourself and that special someone to the perfect blend of Mayan, Asian and European techniques that are sure to leave you both relaxed and invigorated.

After your crash course in the art of stress-free living, your stomach will surely need a workout from Sun Palace's renowned chefs who'll take you on a titillating tour of Mexican, Italian and Argentinean cuisine. Hungry for tacos? El Alamo offers an a la carte Mexican menu in a casual setting. If you really want to knock your honey's socks off, Oriental Lounge not only offers beautiful outdoor ocean views, but some of the best Asian hors d'oeuvres and sushi around. When you've had your fill of sushi, check out the Lobby Bar for nightly live music until midnight. Not ready for bed? Take a romantic walk on the beach with the waves lapping at your feet.

Need a change of scenery? Sun Palace guests also have full access to sister properties Beach Palace, Moon Palace Golf & Spa Resort, Playacar Palace, Isla Mujeres Palace and Cozumel Palace where you'll have access to additional spas, restaurants and some of the best award-winning golf courses Cancun has to offer. No matter what your idea of paradise is, Sun Palace is the perfect place to reignite your passion, melt your stress away and spend an unforgettable couples-only vacation on the dreamy sands of Cancun.

This hotel is All-Inclusive.
Features include:

  • Luxury accommodations
  • Fine dining
  • Top shelf drinks
  • 24-hour Room Service
  • Unlimited phone calls within Mexico to the US and Canada
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Alamo
Type: Breakfast and lunch buffet. A la carte menu for dinner.
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm.
Description: Located in the lobby, serving an international buffet and Mexican for dinner.
Dress code: Shoes and shirts with sleeves. No wet clothing or swimsuits.

La Tratto
Type: Italian
Hours: Daily, 6pm-10:30pm
Description: Serving a la carte Italian dishes.
Dress code: Long pants, collared shirts and shoes.

The Steak
Type: Buffet
Hours: Daily, 6pm-10:30pm
Description: Located near the pool for casual dining, serving seafood buffet and fine cuts of beef
Dress code: Casual. No wet clothing or swimsuits.

Oriental Lounge
Type: Asian
Hours: Daily, 5pm-10:30pm
Description: Located outside with cocktails and Asian hors d'oeuvres and sushi.

Lobby Bar
Type:
Breakfast
Hours: Breakfast - daily, 5am-8am
Description: Continental breakfast.

The Snack
Type: Snack
Hours: noon-5pm
Description: Serves light snacks.

Pool Snack Bar
Type: Snacks
Hours: 11am-5pm
Description: Serving snacks poolside.

All hours are subject to change.



BARS/NIGHTLIFE

Pool Snack Bar
Snack available poolside. Daily, 11am-5pm

Pool Bar
Swim up Bar. Daily, 9am-5pm

Lobby Bar
Daily, 10am-1am

Wet Bar
Lounge chair service. Daily, 10am-7pm



BEACH

Sun Palace is located on one of Cancun's most beautiful stretches of white, sandy beach.


POOLS

Enjoy the ultimate luxury at one of 3 infinity pools. With stunning Caribbean views and a swim up bar, you'll love cooling off here after a day at the beach.

SPORTS/ACTIVITIES

Water

  • Water polo
  • Water volleyball
  • Water aerobics

Land

  • Fitness
  • Spanish lessons
  • Horseshoes
  • Beach volleyball
  • Bingo
  • Bocce ball

Golf
Check our room specials for golf packages at the award-winning Riviera Golf Course.



INTERNET

Sun Palace offers Wi-Fi throughout the resort for your convenience.

SPA SERVICES

Sun Palace offers a full-service spa that uses the finest techniques and name-brand products for your total relaxation and rejuvenation.
  • Massages
  • Couples massages
  • Body treatments
  • Facials
  • Sauna
  • Herbal steam room


WEDDING/HONEYMOON

Sun Palace offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Sun Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding package and more.

Complimentary package inclusions include:

  • Chocolate colored ceremony structure and podium with floral decor
  • Themed wedding cake for 30 persons
  • Justice of the Peace of minister to perform legal, symbolic or vow-renewal ceremonies
  • One dinner reservation for 30 persons (with standard restaurant decor)
  • Breakfast in bed the morning after the ceremony
  • Wedding Planner
Honeymoon
Leave your stress behind, while Sun Palace handles every detail of your honeymoon. Please contact the resort directly for more information.

Complimentary honeymoon package includes:

  • Mini honeymoon cake
  • Bottle of sparkling wine
  • Romantic candlelight dinner
  • Breakfast in bed
  • Late check out until 6:00pm (upon request and subject to availability)


CHILD CARE

This is an adult only and couples only resort.

ADDITIONAL INFORMATION

Location
Sun Palace is located just 15 minutes from Cancun International Airport (CUN) and 35 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required with the following exception:
A 5-night minimum stay is required for travel Dec 21, 2016 - Jan 3, 2017 & April 6 - April 16, 2017.

Age Restrictions
This is a couples only hotel for adults age 18 or over.

Spring Break
Spring Break groups are not permitted at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico

Sister Properties
Eat and Play at All Palace Resorts: Guests of Sun Palace are welcome to enjoy the facilities and restaurants of Beach Palace, Moon Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Transportation, however, is not provided at all resorts.



All hours, fees, amenities, information and services are subject to change without notice.
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