Riu Yucatan - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9256 reviews

• 

  Fantastic

  We were originally booked into another hotel but transferred due to building work. There are no lifts but as soon as we approached the reception desk and they saw my stick they changed our assigned room to one on the ground floor. This was amazing as it gave us breathtaking views of the afternoon ‘rush hour’ when a horde of coatis regularly turned up. The room was spacious, clean and comfortable with very efficient air conditioning. My only quibble was the very high step into the shower. There are several restaurants but we only used the buffet for our meals and there was something to suit everyone. We called reception a couple of times and in each case it was dealt with within a few minutes.

  Sep 15, 2025
• 

  Glad we chose this

  Last minute hotel change due to building work at the place we were supposed to go. I stayed at a riu in the Dominican and wasn’t disappointed so convinced my mum to the a chance here. Not disappointed. We were greeted off the bus by someone immediately to help us with our bags, lovely cool drink whilst we checked in. They immediately clocked my mum having issues with walking and swapped our room out (this property has no lifts) to a ground floor unit, without us having to ask. Room was lovely and clean, cute towel animal waiting for us. Took a bit of figuring out what sequence to turn the lights off and on. We like to leave bathroom light on overnight so we can see where we’re going as we are both frequent night users. Dinner that night was lovely. Food was amazing, lots of new things to try, and being a buffet you have that luxury of being able to have a little of everything to try rather than a fixed meal. You do have that option with the steakhouse/mexican or the Italian place but we decided new food everyday was more fun. Breakfast next day, equally brilliant. Amazing selection of cakes & pastries, the bagels are huge. Eggs served 5 different ways..3 sausage types… do try the apple & the banana fritters and the hot cake. Very bad for your waistline but ooh so delicious!! Now to the pool. Water was on hand the whole time, bar opens at 9 or 930, I forget. Mango daiquiri and the melonball cocktails were my favourites. The main pool near the beach has a nice slope to get in as well as stairs. Only downside was the amount of towels put out to reserve sunbeds which is against the rules but people still did it with no enforcement from staff removing them which isn’t fair. Our first day, we went down as soon as we finished breakfast, stayed there til 3pm, the benches next to us had towels on them before we arrived but nobody there until gone 2. Yet other people were walking around trying to find beds. One of our favourite activities to do there was watch the wildlife. They have Agoutis and Coatis wild on site but they do not want people to feed or pet them. The site did have monkeys too until recently because they’ve been forced to remove them owing to people feeding them when asked not to. A couple of rooms opposite us decided one day to feed the Coatis from their balcony, then got upset because the Coatis started swarming them. I had to call security out to get them to disperse a group of people on the nearby path attempting the same. A suggestion to the hotel management-put a slip of paper in the welcome pack when you check people in, and reiterate that the animals are to be observed only as they are wild and do carry rabies. Those silly tiny signs in random places are not big enough. This saves the hotel from any lawsuits coming from people getting bitten and suing. Anyhow, on the positive side-about 330 every afternoon we were able to witness the great Coatis running from their den out into the complex. About 30 of them from old males to brand new pups, all looking very much like a scene from the Lord of the Rings movies, all in a mass charge. It was amazing to witness. Sat on the balcony, drink in hand watching nature. There was also a time on the way to the pool one morning where we were lucky enough to witness a mother agouti nursing her baby just in the mouth of the den. There’s a couple of cars knocking about, and various types of birds. Overall I have absolutely nothing negative to say about the experience here. I implore management heeds my warning about the animal feeding. I don’t want to return to find you’ve had to get rid of all of them due to people’s stupidity.

  Sep 13, 2025
• 

  Lacking in some areas

  Have just spent a week at the RIU Yucatan in the Playacar area of Mexico . The hotel was good enough to give us what we requested room wise and thanks to Selena at the front desk for the friendly welcome and information we needed.It was our Grandson’s Birthday while we were there and this was our reason for being at the Yucatan . We celebrated his birthday at the Steakhouse and it was so nice with good food and the service from the staff was really fantastic even singing Happy Birthday and a lovely cake supplied .A couple of the Bar staff stood out Karen at the bar near the pools and Fernando in the lobby bar thanks for friendly service. It was so hot during our stay and the only air conditioning was in our room the Lobby really needs air conditioning for the comfort of the guests . Another problem with this hotel is the flouting of their no smoking rules even seeing people vaping at the lobby bar while getting drinks this needs to be sorted for the comfort of no smoking guests .We will not be returning to this hotel and will continue to stay at our favourite hotel the RIU Palace Mexico next door as you get so much more for your money

  Sep 08, 2025
• 

  Same about the smokers

  We stayed for 7 nights and glad it wasn’t longer We met up with family already out there check in was smooth and the lady checking us in was very helpful and the room requested was taken into account. Room was clean ,food was ok breakfast had a good selection ,in the evening it was just ok .I found people smoking a big issue this is ment to have designated areas for this how ever people smoked where ever and when ever they wanted and never challenged it was really bad at the show area smoking vaping , some of the servers are really great but unfortunately most are not unless you speak spanish they would ignore you and serve them. The beach sea and weather was amazing which was the only thing that made the stay enjoyable

  Sep 06, 2025
• 

  Perfect relaxation.

  This was our first all inclusive holiday with TUI from the UK. We had read a lot of reviews before booking so thought we knew what to expect. We stayed around the quiet pool near the Ibiza bar which was near the lobby. It was lovely. Never had to wait long for a drink and bar staff were lovely too. The rooms we had were in block 4 on second floor. They were fine. A little (and I mean a little) tired but they were spotlessly clean and very well equipped. Plenty of hanging space and good sized bathrooms. Food in hotel is 'ok' We tried all the restaurants and found the buffet and Asian to be the best. Buffet offered something for everyone. Great selection and most of it good quality. Italian and Mexican were big disappointments. The steakhouse was ok. We would definitely return to this hotel as the staff were wonderful, the all inclusive was great and it was clean!!

  Aug 29, 2025