Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25443 reviews

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  Great service

  Elias and Alejandro /38 were very helpful getting me to the airport. They made checking out stress free for me. They helped me get the paperwork that I needed to get to the airport and make my flight.

  Jan 04, 2026
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  Incredible experience overall and loved main pool!

  This was my family and my first stay at Pueblo Bonito Sunset. We had an incredible experience and loved all the servers by the main pool including Alvaro and Riber. The food was amazing at every spot we ate, from Market, brunch at Nao, lunch at Manila, the pool restaurants, dinner at Cibola and more. The golf carts are surprisingly efficient and we even kind of enjoyed the walks around the property. The kids loved the fun zone and pool volleyball and the adults loved water aerobics and just relaxing! Mattresses need updating but other than that we all had spectacular rooms in building 26 and 17.

  Jan 03, 2026
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  Ok but not 4/5* quality resort

  This resort has promise but was very disappointing. Not a 4.5 or 5* resort. We had issues with our assigned rooms - dark, dirty, no towels, no soap, smelled damp /moldy. Sand was found in the bed. We complained and we were moved to a suite which was much much better but still not 4*. Beds are hard and pillows uncomfortable. Location is beautiful, but resort is spread out and you need to take the cart service everywhere. Not convenient for families with children or elderly. Pools are pleasant but food service is slow and they run out of towels quickly. Food is average - buffet and pool food is fair but not a great selection and if you have a food allergy you will need to check everything. Japanese restaurant was however excellent and the best meal we had there. This resort is definitely dated. There are better options out there - have stayed at the RIU and Barcelo and they were much better. The staff here are, however, excellent - happy, friendly, kind and helpful. They made the vacation a very pleasant stay despite the quality of the resort.

  Jan 03, 2026
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  Disappointing , Misleading “All Inclusive “ and Poor Management

  Our stay at Resort Puerto Bonito Sunset was disappointing overall, beginning with a very misleading “all-inclusive” experience. Guests should be aware that the all-inclusive package is highly deceiving, as there are extra charges for nearly everything. This information is not clearly disclosed on the website or during the booking process. All activities and events came with additional fees, and even basic offerings that are typically included at comparable all-inclusive resorts required upcharges. While it is understandable that some premium options may cost extra, at this property nearly everything did. Alcohol was also noticeably watered down. Having stayed at many all-inclusive resorts of similar caliber, this was by far the least inclusive experience we have encountered. Service throughout the resort was consistently poor and disorganized. Many staff members were not friendly and often made us feel like we were inconveniencing them rather than welcomed guests. At times, it felt as though we needed to stay out of their way. One particularly upsetting incident occurred at the coffee stand in the market. My husband attempted to order a coffee and pastry and was told by a server that she could not help him because she was “too busy,” despite simply wrapping food. When he asked for a specific pastry, he was told there were none left, even though they were clearly visible in the display case. Moments later, another staff member asked how many of that pastry remained, and the same server responded “four,” wrapped them up, and handed them to that staff member directly in front of my husband. Dining throughout the resort was consistently overcrowded and extremely slow. Service was inefficient, and staff appeared poorly trained. Although there were many employees present, very little seemed to get done. We often waited an excessive amount of time just to receive drinks, and a full meal regularly took close to three hours due to significant kitchen delays. The property itself is run down and poorly maintained. We stayed in Villa Kino, where the hallways were dark, dirty, and unwelcoming. Several doors on the first floor were missing. Our corridor smelled strongly of rotting fish, and dirty dishes were left piled in the hallway for two days until I contacted the front desk to request they be removed. Check-in was chaotic and frustrating. The lobby was overcrowded, and the front desk staff appeared disorganized and unsure of how to manage the situation. It became clear that the resort had overbooked and did not have enough rooms available. They repeatedly tried to move us to other properties, presenting it as an “upgrade.” Members of our group did not receive their rooms until 7:00 p.m., and even then were moved multiple times due to issues such as non-functioning air conditioning and mold odors and broken shower heads. None of the rooms initially had towels, and we had to call several times before they were finally delivered. We also did not appreciate being repeatedly approached and pressured by timeshare sales representatives. While we understand this is part of their job, the aggressive nature of these interactions—especially at check-in—left a very poor first impression. That experience alone was enough to ensure we would never consider purchasing anything associated with this property. While the staff’s attitudes were often poor, I do not place the blame on them individually. This responsibility lies squarely with management for inadequate training, chronic understaffing, and overworking employees. These systemic issues were evident throughout our stay. This resort has serious shortcomings in transparency, service, maintenance, and management and does not meet the expectations of a properly run or truly all-inclusive destination.

  Jan 03, 2026
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  Spanish style by the beach!

  Spanish style decor adorns this exquisite property. Large scale doors, chandeliers, cantera, old-world retablos are part of the charm of this resort. If you appreciate old-world architecture this is the place for you! Wonderful service and upscale amenities are around the property. We enjoyed the spa and restaurants.

  Jan 03, 2026