Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25419 reviews

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  Great Family Stay at Sunset Beach

  Our family stayed four nights at Pueblo Bonito Sunset Beach just before Christmas break and had a fantastic experience. The weather was perfect, and the resort itself is beautiful. Our room was impressively large, with two queen beds, two bathrooms, two balconies, and a separate living area with a kitchenette and full refrigerator—perfect for a family. The resort is expansive and built vertically, so there’s quite a bit of walking, but the golf cart service makes getting around easy. The pools were immaculate, drinks flowed freely, and the food was very good at both the Bistro and the Market. A special shout-out to Sylvia Jr. and Falso at the Bistro for accommodating our dietary needs and preparing amazing sashimi and ceviche from the bonita, marlin, and mahi-mahi we caught. Gabriela also deserves recognition for making our chicken experience seamless. We loved the resort so much that we never visited the sister properties. The only downside is that the beach is on the Pacific side, so swimming isn’t allowed—but the views are stunning. Highly recommend for a relaxing, family-friendly Cabo stay.

  Dec 24, 2025
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  THEY DON CSRE IF YOU HAVE A PROBLEM WORH YOUR RESERVATION

  I had a very disappointing experience with the reservation process at Pueblo Bonito Sunset Beach in Cabo. From the start, the communication was poor and unclear. Important details about the reservation were either not explained properly or changed, which caused a lot of unnecessary stress during what was supposed to be a relaxing trip. Staff did not seem helpful or willing to resolve the issue in a reasonable way, and I felt that my concerns were not taken seriously. For a resort that markets itself as luxury, the reservation service did not meet expectations at all. I expected much better organization and customer service. Unfortunately, this experience left a bad impression, and I would think twice before booking again.

  Dec 23, 2025
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  ⭐ 1 Star – Absolutely Unacceptable

  This has been one of the worst hotel experiences I’ve ever had. The roof in our room has been leaking nonstop. Water was actively coming into the room, making it uncomfortable and unacceptable to stay in. I called the concierge over 10 times, was transferred from department to department, and despite repeated promises, no one ever came to check the roof or address the issue. The lack of urgency, accountability, and basic customer service is shocking for a resort that claims to be luxury. We were completely ignored while dealing with a serious maintenance issue. This is not just poor service — it’s negligence. I would never recommend Pueblo Bonito Sunset Beach to anyone. Save your money and stay somewhere that actually cares about its guests

  Dec 23, 2025
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  Fun Tequila Tasting at an Affordable Cost

  Husband and I had tequila tasting with Jocelyne and was a great experience learning more about how it's made and tips on what to look for. She provided an 1 hour experience at their Main Lobby bar tasting 3 different tequilas and 1 mezcal.

  Dec 23, 2025
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  Pueblo Bonito Sunset Beach is not what we were expecting!

  Pueblo Bonito Sunset Beach is not a five-star resort. If you’re expecting great food and attentive service, this is not the place. The resort is very spread out, and you must rely on golf carts to get everywhere. We spent a lot of our vacation waiting for carts or walking uphill, which quickly became frustrating. The food was mediocre at best, and many of the servers were rude or inattentive. Although this is advertised as an all-inclusive resort, you still have to pay extra per person to dine at Frida and the Quivira Steakhouse, which was disappointing. Our room was spacious and the AC worked well, but the bed was extremely hard and uncomfortable. I requested a mattress pad and was initially told none were available. After pushing, a down comforter was sent, which did not help. The shower head also needs to be replaced, it sprayed water in multiple directions. For a resort marketed as family friendly, there was very little for kids to do. The highlight of our stay was the main pool, where Miguel and Carlos took excellent care of us for five days. Our drinks were always full, and their service was outstanding. They truly made the trip more enjoyable.

  Dec 23, 2025