Pueblo Bonito Sunset Beach Golf & Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25536 reviews

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  The people make Sunset Beach memorable

  We recently spent three memorable weeks at Pueblo Bonito Sunset Beach—truly a home away from home for us. Yes, the resort is beautiful—the views, the grounds, the atmosphere—but what keeps us coming back (and what makes this place so special) is the heart of Sunset Beach: the people. The team members here work incredibly hard, day after day, and they don’t just provide service—they make you feel genuinely cared for. There are so many we could name, but a few stood out because they were such a meaningful part of our daily experience. A heartfelt thank you to Delfino, who helped us throughout our stay and went above and beyond to find us the right room. His support with all the logistics over the weeks made everything feel easy and taken care of, and we truly appreciated it. To our friends at the main pool, thank you for the constant kindness and nonstop effort. The servers are always moving—running all day in the heat—making sure everyone has food and drinks, and somehow still doing it with smiles and warmth. And Fernando, the pool attendant, has a tough job managing lounge chairs and keeping everything organized—and he handled it with patience, professionalism, and a calm presence. We also want to recognize the golf cart drivers, who make such a difference in keeping the resort accessible and enjoyable—especially Francisco (#B1) and Alejandro (#38). They were consistently friendly, helpful, and made our rides fun and entertaining—those little moments added a lot of joy to our days. And a very special thank you to Claret, our favorite housekeeper. She is truly a gem—so sweet and thoughtful. From brightening our room with flowers to keeping everything spotless and comfortable, she added those personal touches that made us feel cared for and truly at home. Thank you to everyone at Sunset Beach for all the memories. We’re already looking forward to coming back. Cathy & Mike P.S. A simple way to share appreciation for the people who make your stay memorable like; housekeeping, pool service, golf cart drivers, servers, is to tip with a little cash. This is truly appreciated by them!!

  Jan 28, 2026
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  Beautiful Time Poolside at PB Sunset Beach

  Beautiful day in Cabo for us Oregonians swimming, aqua aerobics, and relaxing poolside at Pueblo Bonito Sunset Beach’s Main Pool. Additionally, the poolside service is outstanding especially when Alamo is your service area attendant. Kudos!

  Jan 28, 2026
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  Deeply Disappointing Stay After 16+ Years of Loyalty

  We have been coming to Pueblo Bonito Montecristo for over 16 years and it used to be a place we truly loved. Unfortunately, this most recent stay was so disappointing that we will not be returning. From the very first day, we had serious issues with hot water in our villa. On day one, there was no hot water at all. Maintenance came and relit the pilot light, but the hot water only lasted long enough for one person to take a shower. Our group consisted of three adults and four small children. We called again, but no one returned until late the next day. By three days into our vacation, we still had not been able to properly shower. When maintenance came again, the hot water worked for only about an hour—and we still couldn’t use it because they arrived at 6:00 a.m. while everyone was sleeping. Shortly after, the hot water went out yet again. We were then told the water heater needed to be replaced. Despite multiple calls requesting updates, it took two more days for anyone to return. When the new water heater was finally installed, it leaked and still did not work. We were told no one could come back until the following day—our second-to-last day of the trip. We ultimately did not have reliable hot water until the very last day of our vacation. Spending nearly an entire vacation without hot showers is completely unacceptable, especially at a resort of this caliber. As an apology, we were offered seats on a bus to see the sea turtles being released. The kids were extremely excited. However, just 30 minutes before departure, we received a call saying the excursion was overbooked and we could no longer attend. This was incredibly disappointing and felt like yet another broken promise. Beyond the water heater issues, the overall quality and cleanliness of the resort has clearly declined. The food quality and quantity, customer service, staff responsiveness, and general upkeep are nowhere near what they used to be. This is heartbreaking to say after so many years of loyalty, but the experience we once loved is no longer there. After 16+ years of visiting, this stay has made it clear that we will not be returning.

  Jan 28, 2026
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  Amazing service

  everyone who works at the resort is super nice and friendly especially the people who work at the market/food court. Particularly the employees at the icecream stand are incredibly charismatic and give great service.

  Jan 27, 2026
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  Great Staff

  Roberto , Carlos and Fernando made my days at the pool extra special with their attentive service and their fun and friendly personalities.

  Jan 27, 2026