Oleo Cancun Playa

Mexico - Cancun

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This modern beachfront resort is on point with its rock star location, impeccable service and premium drinks. Pretty sur ... More

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1 out of 5
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Customer Rating
Beaches & Pools
Dining Options
Room Comfort
1 out of 5
0 out of 1 (0%) customers would recommend this product to a friend.
All Customer Reviews
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May 8, 2017

First, I have to say that the staff upon arrival seemed confused and was not welcoming. My 73 year-old mother stood while they checked-us in (20 minutes) with no fan fair or even a welcome. This behavior was pretty much echoed and amplified by the entire staff the entire time. It was hard to figure out who worked there or not, the T-shirt uniform was very unprofessional. In the t-shirts, they all looked like they were going to the beach. Again, there was absolutely no customer service or a hint of a warm welcome indicative of a resort. The staff was very dismissive. The gentlemen that checked us in didn’t even smile. Even the gift shop was disappointing… Both times that I visited I had to ask the attendants that were just standing there for assistance. Again- NO CUSTOMER SERVICE. I thought the neglectful nature of the WHOLE staff was disgusting. The lobby bar area was infested with Drain Flies – that was very troublesome. The poolside service was the worst – servers would ask some patrons if they needed anything, they NEVER asked me or my family, we had to wave them down or get our own. On several occasions they conveniently forgot our order, we basically had to get our own drinks and food for the entire stay. The fact that they were so comfortable to tell me and my family to wait while we observed them taking care of others was hurtful and disturbing. The menu was always the same and not good; there was nothing special about any of the food/meals on this all-inclusive property. The alcoholic beverages were watered down and basically sugary punch. I witnessed a bartender drop a mixing spoon and not even rinse it off before stirring a drink for another patron; from that moment I only ordered cans of beer. The power went out on the property repeatedly, and the elevator (they only have one) was broken half of the time – my 73 year-old mother had to walk up and down five (5) flights of stairs a few times. The phone to the front desk always rang with no answer, I would have to physically go to the front desk on several occasions just to ask for the basics. For instance, the in the room refrigerator was supposed to be stocked every day when the room was serviced. They NEVER replenished the refrigerator. Again, I had to physically go the front desk, the man at front desk actually pointed at and told me to go to the bar and get my own water…get my own water. This was the first time my mother and younger sister (with special needs) have been to Mexico; this was supposed to be a fabulous extended weekend. Instead the only thing we got was no courtesy, neglected, and treated with complete disregard. I would NEVER, not even if it was free recommend this place to ANYONE. Cheap Caribbean should be ashamed of themselves for having a place like this on your selection list.

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From: Alexandria, VA
Age: 45-54
Travel: 3-6 trips/year

Room Information

180 deluxe rooms, with stunning views of the Mexican Caribbean Sea and the Nichupte lagoon. Rooms include A/C, TV with HD channels, telephone, mini-bar (refreshed daily with soft drinks, water, juices and beer), hair dryer, iron/ironing board, coffee maker, Wi-Fi and 24-hour room service.

Room Details

Hotel/Studio Unit Details

Superior Sunset
Hotel/Studio Unit Details

What's to Love

Brand new all-inclusive resort on the sunny sandsational shores in Playa.

Booking a stress-smashing massage with stunning ocean views.

Getting sporty - the golf near the resort, onside tennis courts, fully equipped fitness center & more.


What We'd Change

You can't go wrong with this brand new resort in the heart of Cancun.

Why You Should Go

It's just a zippy 10 miles from the airport to the resort.

There's 24-hour room service rules when you just want to stay in.

You'll enjoy unlimited premium drinks with service at the pool, beach & the spa.

Available Amenities

  • Beach
  • Volleyball
  • Daily Maid Service
  • 24 Hour All-Inclusive
  • 4 Restaurants
  • 2 Bars/Lounges
  • Massage/Spa Treatments ($)
  • 24 Hour Room Service
  • Wireless Internet
  • Tennis Courts
  • Fitness Center
  • Gift Shop ($)

Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Oleo Cancun Playa

Blvd. Kukulcan km 19.5 Zona Hotelera


Hotel Description

Oleo Cancun Playa: All-inclusive Beach Bliss

This modern beachfront resort is on point with its rock star location, impeccable service and premium drinks. Pretty sure your stress will melt when you see those ocean views from the spa - you might as well book a massage or two. Plus this all-inclusive escape haven includes cocktail service at the beach and the pool, a variety of cuisines and chic rooms for one hip vacay.


Type: Buffet
Hours: Daily, 6:30am-11am.
Description: Buffet featuring a variety of cuisines.
Dress code: Casual, no swimwear.

Type: Mexican
Hours: Daily, 11am-3pm.
Description: Mexican-Peruvian fusion a la carte cuisines.
Dress code: Casual.

Type: Japanese
Hours: Daily, 6pm-11pm.
Description: Elegant Japanese cuisines.
Dress code: Elegant.

Type: Snack Bar
Hours: Daily, 11am-5pm.
Description: Snack bar offering a varied menu.

All hours are subject to change.


Carefully crafted cocktails, wines, beers and spirits on tap especially for you.

Unlimited premium brands. Daily, 11am-5pm.

Unlimited premium brands. Daily, 11am-11pm.


The white sands on the shores in Playa are more than dreamy. Lounging in this sunny spot will be your new favorite way to chill.



  • Non-motorized watersports


  • Fitness center
  • Beach volleyball
  • Cooking classes
  • Tennis

Golf is available near the resort.


Free Wi-Fi is available.


The on-site spa boasts gorgeous views and a variety of spa treatments.


Let the wedding coordinators take care of all the details. Please contact the resort directly with questions.


Oleo Cancun Playa is located 10 miles from Cancun International Airport.

Check In/Check Out
Check-in: 3pm Check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Resort Update
Oleo has advised that while fully operational, there is currently ongoing construction on the motor lobby and a room tower still to be completed. We have also been advised that there will be a delayed opening of the spa and the Mexican-Peruvian restaurant until June. Expected completion of the motor lobby and room tower has been set for mid to late 2017.

All hours, fees, amenities, information and services are subject to change without notice.

Choose Your Options

Number of Rooms:
Room 1 Details:
  • Standard Room

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST