Occidental Nuevo Vallarta - All-Inclusive

Overall experience was good. When we arrived at the hotel, the phones, internet, and tv's were out. We didn't receive tv or phone until the 2nd and 3rd day of the trip, which was very inconvenient to reach my family in the US. We weren't able to purchase wifi the entire week. The beach was beautiful and the resort was great. We purchased round trip airport transportation and an excursion through Amstar and Cheap Caribbean. They forgot to pick us up at the hotel for the excursion so we had to catch a cab to meet the bus. The air conditioned bus was supposed to transport us to the airport but instead they sent a cab. Not sure what the problem was. The only problem at the beach was the flea market salesman constantly walking by trying to sell their goods.

This resort more than meet my expectations as a first time traveler to a resort. I had not every been out of the United States; however Ive worked in the hotel industry for 20 years. So when I say that the service was above expectation i speaking from years of experience. The resort is visually breathtaking and the staff was exceptional. The food was always delicious. I wanted for nothing. Now, for the hiccups; the wireless internet service cost $12.00 a day per person per device. Yikes. Also. on day three of my five day trip I was meet with a pond of water in the bathroom at 330am. The ceiling had a leak and the plaster had started to buckle and peel away. After reporting it to the staff; a maintenance worker and housekeeper arrived fairly quickly. Nevertheless, it was an inconvenience that happens in this industry. However, as a person who worked in hospitality for many years i was shocked that the management staff made no attempt to accommodate my inconvenience. Overall i had an amazing trip in beautiful Puerto Vallarta.

We booked this trip and weren't expecting much since we got it for such a steal. But we were AMAZED. The staff is phenomenal. They plan activities and good music by the pool. The drinks are great. So many options and the bar staff is so nice, especially if you tip them. The food was great. We were apprehensive with the buffet style, but the food is amazing. So much to choose for and delicious. There is also a snack bar with some great food (especially the fish tacos). The beach is clean with lots of chairs. They have free activities like body boarding and kayaks. The resort is so big. They have cute little open- room bars where you are basically sitting outside. Every view is beautiful. The rooms were large and the pillows are SO COMFY. Overall, I'm mind-blown with the experience! Definitely worth the money!

This resort was average. Upon check-in I was immediately approached by a rep who asked me if I wanted a tour of the resort. I said sure and then was taken to a chair and talked into setting up 90 minutes during my stay to talk about a time share. I never did get the resort tour. Although I was not interested, the rep was pushy and talked me into it. My 90 minute committment turned into 2 hrs. I was given 800 pecos and a certificate for a free room for a week (no alcohol or food incuded). The front desk staff was very difficult to deal with but the service staff were very nice. Upon checking in to the resort I had to go to the front desk twice because the keys to my room didn't work. I also had trouble reserving a time for dinner. You had to do that 24 hrs in advance between the hours of 8am-4pm for the 2 restaurants on the property, otherwide you had to eat at the buffet. The best part of my experience was a very nice server on the VIP section of the beach. I paid $40 a day to rent a cabana on that section of the beach.