Mahekal Beach Resort - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4446 reviews

• 

  Go to Mehekal!

  Another excellent experience at Mehekal! My wife and I have been several times for extended stays, but this time for just a beach club day. The resort is in exceptional shape, the food is tremendous, and the service is second to none. Thank you to Edgar for a very fun pool music trivia game. Alberto’s service by the Los Olas pool was incredible. Thanks to all Mehekal staff

  Nov 16, 2025
• 

  vacation

  the hotel was beautiful and the restaurant personal was good, unfortunately the music was so high in the restaurants... We had to pay a resort fee directly when we checked in , we hadnt been informed about that from our agency so that was a bit of a chock... the resort fee included bicycles , but when we were going to use them there were NO bicycles. Also i lost an expansive necklace in my room . I forgot it in the bathroom and when we called the hotel 50 minutes after we left the necklace was gone from the room. So now its police reported. So the beginning was no good and the end either. overall a nice stay-

  Nov 14, 2025
• 

  Beware of booking under “refundable" because they will take your money and not refund you!!! Beware! They’ve stolen 4k

  I have a trip booked for almost one year for February. They refused to refund me for my fully refundable trip that I booked in December 2024, even though it was 100% refundable and I’ve already rebooked for February (but of course now I’m going to cancel because you can’t trust them with your money, so why would I waste my time going there!). They’re still holding almost US$4000 and to make matters worse they haven’t responded to many attempts to reach them, despite multiple attempts. It’s nearly impossible to reach them so I have to send them emails and messages to have them call me but they don’t respond to my emails even though I’ve sent emails from their website and responding to their emails, so I know the address is correct. We’ve had to have an attorney write a formal demand letter while I’ve sent this to about 10 different email addresses, they still ignore us. I’ve had to file a dispute with my bank AND I’ve been here before and spent a fortune. SO here’s how they treat repeat business!!! NO loyalty, even though I booked directly through the hotel they had no problem taking my money, but when I wanted to make a simple change, which actually included spending more money, now they refuse to refund me even though I have it all in writing, but it’s 100% refundable! I’ve heard that they’ve changed Ownership since I was last there… be aware of the new owners. I’ve read other reviews with people stating the same things which is quite concerning, and a huge waste of energy in time.

  Nov 12, 2025
• 

  🌴 “Relaxing, Beautiful, and Full of Charm”

  We absolutely loved our stay at Mahekal Beach Resort. From the moment we arrived, it felt peaceful and welcoming — like a hidden little paradise right in Playa del Carmen. The gardens are gorgeous, the bungalows have so much character, and everything feels calm and private. Our room was super clean and cozy, and the hammock on the terrace was my favorite spot for morning coffee. The beach area is beautiful and never felt crowded. It’s so easy to go from the pool to the ocean and just unwind. The staff were amazing — friendly, helpful, and genuinely kind. They always greeted us with a smile and made sure we had everything we needed. Especially Roberto, who went out of his way to ensure we had an amazing time. The food was great too — fresh breakfasts, delicious dinners, and really good cocktails. What I loved most was how relaxed the whole place feels. It’s not flashy or over-the-top, just really comfortable and full of authentic charm. We left completely recharged and already talking about when we’ll be back.

  Nov 07, 2025
• 

  Magical and Heart Opening

  Mahekal was an unforgettable experience from start to finish. The staff was so welcoming and eager to make our time the best it could possibly be. Roberto and Daniel were amazing concierge and ensured we had everything we needed. When our room was too noisy, we were graciously moved to another and got to pick our preference. We did a cacao ceremony with Jesus and connected to the Mayan roots and spirit. It was unforgettable. A full spa day with Elena and Emanuel where we were pampered like never before. The food was incredible too, especially the waitstaff (Roberto and Manuel were our favorites). I can’t recommend this place enough!

  Oct 27, 2025