Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14574 reviews

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  I will definitely be referring my clieents here from Sun Leisure Travel

  I had an excellent experience.My room was immaculent, and the trolley is right on time! Food was also very good and a nice variety on the buffet.

  Oct 24, 2025
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  Luxury not the case.

  Luxury is not the case. It use to be but now it is not. The rooms are clean. That’s about it. The food at breakfast, lunch and dinner buffet is disgusting. Some meats are raw. Who has pancakes and waffles but no syrup. When I asked the said Nope. The bathroom water turned brown. The shower kept falling apart. It may be getting remodeled but that does not help with quality. Suggest trying somewhere else. To many good places to chose from.

  Oct 21, 2025
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  Bahia Principe Akumal 2025

  Whilst the Bahia Principe hotel in Mexico is going through a major refurbishment the standard of service, food and facilities remain first rate. All staff irrespective of their role are incredibly friendly and inviting and made the whole holiday experience enjoyable. The Bahia Principe hotels never fail to excel.

  Oct 16, 2025
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  DISGUSTING HOTEL( Akumal )

  HORRIBLE HORRIBLE HORRIBLE. I am absolutely devastated by the service provided at this resort. I travelled with my 2 kids and hubby for my sisters wedding. Unacceptable wedding service just disgraceful. The best part of my vacation was leaving. This hotel does not care about providing excellent to customers all they want is money. Not only were members of my family extorted we were treated like trash. If I could rate this place 0 I would. Worst vacation I’ve ever been on. My sister and brother in laws wedding did not meet expectations and standards. Policies and procedures were not followed accordingly. Rooms were full of mold. Staff are unprofessional, witnessed staff LAUGHING at my sisters wedding while vows were being read because of the lack of organization on Bahias part ABSOLUTELY disheartening. Please do not have your wedding at the Akumal hotel or vacation with them. Disgusting place.

  Oct 13, 2025
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  First trip to Mexico and Bahia Principe Luxury Akumal

  On arrival at the resort we were met by helpful concierge staff, then straight to reception without any queues. Ricardo and one of his colleagues dealt with us, both were faultless and so helpful. Check in was smooth, professional and benefited from a complimentary Prosecco whilst it was conducted. The concierge then waited patiently whilst my daughter and her grandfather ate in the buffet, then when ready transported us to our rooms without delay. I booked direct with the resort but room selection wasn’t available in advance, so didn’t know what to expect. We were put in Villa 76 which initially I felt was too far from lobby, bars and food. In reality it’s a 10min walk and once understanding the cart system, it takes no time at all and gives quiet of a night being away from the lively areas, so perfect for us. The two rooms we had were amazing, as well as being spotlessly clean. Cleaning and fridge restock was daily, again with excellent service by staff. I’ve been a Bahia Sunlight Tenerife visitor for years, but was unsure of what to expect on my first trip to their Akumal resort and Mexico generally. The complex of hotels is massive with Al La Carte restaurants dotted around, but easy to get to with the carts. Just make sure you give yourself sufficient time to make your restaurant bookings if you have any, as you may have to take more than one cart to get there. Although I had lead booking and the father in law added as an additional adult/room, there had been an issue selecting Al La Carte’s for the three of us, as it was defaulting to one person via the App when pre-booking before arrival. Thankfully Valentina the Guest Relations Manager came to the rescue, adjusting the bookings via their systems. Unfortunately some were unavailable for three guests at this point, but she went above and beyond to help and managed to secure most of our pre-booked choices. In relation to the food and drink, we really had no complaints with the exception of a couple of meals in the sports bar. One was the nachos, but this was just personal preference on the style of beef used as I was expecting ground, rather than small chunks. The other was the burgers my daughter and I had one evening, both of which we realised when eating were only partly cooked. Staff were very apologetic offering to replace them, but we politely declined. From their response, I assumed that this type of situation was a rarity. Other than this, buffet food was varied and excellent, with their breakfast options being amazing I felt. The Al La Carte’s we visited were also superb with great service, although I especially liked the Tequila, Dolce Vita and Thali restaurants. If you have never visited this complex previously, then be prepared as it is very big! We only managed to see a fraction of it during our stay, but probably due to sticking to areas we had become accustomed to. The pools were busy, but we didn’t struggle to get sun loungers when we needed them. Area around pools was kept clean and tidy, with staff frequently there to ensure so. The beach area was great at Akumal, although very busy as you would expect, but again managed to obtain loungers. Amazing sea life in the swimming area too, so snorkel and goggles a must in my opinion. I would suggest the use of water/deck shoes too. I saw a variety of fish, including some small sting rays and on one occasion a young barracuda, all of which were amazing to see and not at all bothered by the guest’s presence in their habitat. We did have a sunken jacuzzi area at the rear of our accommodation which the father in law wanted to use one day, but we couldn’t work out how to start it. I believe other guests did on another day, so probably just user error on our part. Wildlife around the resort was amazing, with coatis, agoutis, iguanas and a variety of different birds to what I’m used to back home. We saw the odd raccoon raiding the communal bins, plus on one occasion when walking on a path area that was a little more rural towards the edge of the resort, an albino rattlesnake! It was half out from the underside of some paving and let me know it was there on approach. Fantastic to see, but needless to say I turned back the way I had come from and left it alone in its habitat. There are also warning signs for crocodiles along one of the shuttle/cart routes although we didn’t see any, one driver did show us a picture of one he had previously observed in that area though. Weather was fantastic for the most part, although we did experience some periods of heavy rain. This is to be expected at the time of year we visited, but the umbrellas in the room were useful and came in handy when required. Just another nice touch/consideration for guests by the resort. In relation to shops and amenities, there is a small shop in the hotel although not the cheapest with limited offerings. The is the hacienda though which has a small OXXO convenience store, plus various independently managed souvenir shops and stalls…..with the exception of the OXXO, don’t forget to haggle when purchasing in those! Overall view of the resort…..we really couldn’t fault it, as from our experience we had an amazing holiday. All staff were fantastic, but a special shout out to Ricardo (Reception) and Valentina (Guest Relations Manager) who were exceptional, going above and beyond to help. Thanks also to Victoria (Customer relations), Roger, Antonio & Griselda (Sports bar), Marcos (Thali restaurant) & Alberto (Dolce Vita restaurant), who all went that little bit extra to make our stay more enjoyable. Note, we visited October 2024, but it would not let me got back to this date when writing the review. Would I go back to Akumal, absolutely without hesitation. In fact I have booked for this October again, so can’t wait!

  Oct 12, 2025