Bahia Principe Luxury Akumal - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

14674 reviews

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  Expect queues for the buffet

  While the hotel is great, the new owners show a complete disregard for their regular guests by ending the loyalty program. The "luxury" title is not accurate, the purchase of a top up band allows access to the property for any guest staying in other parts of the site. These bands are oversold which causes overcrowding and queueing issues, it was a struggle to get a sun bed after 10.30am

  Jan 31, 2026
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  Hotel app for checking in and booking restaurants

  We are looking forward to our visit to Bahia Principe next month. We have been going to the complex every year since 2006 apart from during covid and one year when we moved house. So it is fair to say that we love it especially coming all the way from Scotland. Since the check in and restaurant booking app started I have had to ask for help with booking our restaurant choices. Think it is a combination of old tablet and possibly old age. For the past several years guest services have made our bookings and confirmed them to us before we travelled (thank you Ahiram and others). However this year I have been told that this is not possible. I have replied to say that if we leave booking our choices when we arrive it is unlikely that any slots will be available. I have passed previous emails with our reservations made by guest services in previous years and reiterated that the number and selection of restaurants if one of the main reasons we return to Akumal. I haven't received a reply and tomorrow is check in day so I now realise that the holiday will not been as much of a culinary experience and that's 10 days before departure.

  Jan 31, 2026
• 

  Not quite luxury

  I am coming to the end of my stay here, and sadly, although the resort has a lot to offer, we would not return nor recommend it to our family or friends. We have previously stayed at the Bahia Principe in Tenerife and was looking forward to coming but are leaving here a little underwhelmed to be honest. The gardens are immaculate and the hotel is lovely and clean so no worries there but something seems to be missing. It's a real shame, because the location is good and the ability to use all the facilities across the resort (including the adults only Sian Ka'an and Tequila Hotel if you don't have kids with you) is great, we have found the buffet to be very average and the entertainment somewhat lacking. Don't get me wrong, the newly refurbished rooms are very comfortable and there is an iron and good hairdryer so no need to bring your own, and a coffee machine and mini bar but bring a travel kettle if you want to make tea. The hotel provides mugs and teaspoons in the room and we could easily get cold milk at the coffee shop or bars. The staff here are mostly friendly and work hard. We did have an issue at the beginning of our stay with one member of staff which was dealt with by the hotel management, but I would advise that whilst staff are able to accept tips, please be cautious if anyone asks you to upgrade services or rooms for a tip, and I will leave it there. Otherwise, if you are coming here are some of my observations:Although it is not immediately obvious I would advise that you check out what entertainment, in particular, is on at the different locations as you can move around easily on the fabulous trolley cart system to avoid repetive stuff in one location and definitely, definitely download the app and book your al la carte choices before you get here. And if you are travelling without children you can use the facilities at the newly opened Tequila Hotel which is a very short walk from the Akumal. This has a great lobby bar, and outside courtyard with a small stage a few shops and evening music etc. The buffet has similar food to be honest but it's less mad and it became our ' go to' place for breakfast in particular. The pool here is also lovely, with loads of sunbeds around a massive pool but be aware that the music gets louder and lounder as the day goes on and for us, unacceptably loud by about 2pm onwards.I am not quite sure they have the vibe quite right here for the majority of normal guests! Great if you are looking for a rave but not for us, and judging by the amount of other guests leaving around 2-3pm, we are not alone and also not just old and boring :) I personally also liked the Sian Ka'an hotel and although it is very shaded by the trees during the daytime, the pool feels serene and there is a brilliant pool side restaurant there with lovely lunch options. The evening there was also nice, as the guests are condensed into a smaller bar and entertainment area but this seemed to improve the atmosphere, which is somewhat lost in the bigger hotel. Overall, I would say that the 'Luxury' element was missing for us at the Akumal and for that reason we would return to Mexico but to another hotel.

  Jan 30, 2026
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  Buffet Food only

  The resort Bahia Luxury Akumal is nice a little dated. The Door locks to the room are operated by bracelets they work half the time It's a pain in the butt. The pools are nice. The buffet is nice because that's all you're gonna eat. YOU WILL NEVER GET A RESERVATION FOR A RESTAURANT HERE. The restaurants are only half full at the most. I don't know how they even advertise that they have 27 restaurants to pick from because they're all booked FULL before you even get there!! If there is an opening, it's gonna be at 9 p m. IF YOU LIKE CHICKEN,RICE AND PORK, PIZZA THIS IS THE PLACE FOR YOU. BECAUSE THAT'S ALL THEY HAVE AT THE BUFFET. I've never been to a resort that I could not get into a restaurant until now. Plus 3 Cold SHOWERS out of 7 days in building 60 Lol. I WILL NEVER COME BACK !!!

  Jan 30, 2026
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  Meh

  Comparing this resort to the one other BP Luxury resort that I've been to (Ambar in DR), this property doesn't measure up CONS: - difficult to dine a la cart nightly even when booking 10 days prior to arrival - evident by how busy the evening buffet gets - Buffet is meh. DIY tacos are great but everything else isn't "luxury". Silly long lineups at the breakfast egg station - Beachfront is poor. The BP Tulum resort has all the best beach, I guess this resort is better if you're into pool lounging - Long line at the coffee shop PROS: - No fighting for beach chairs - Large network of carts for transfer between resorts My a la carte ranking: 1. Alux (If you can you should dine here 3+ times out of 7) 2. Maiko (Top 2 are both in the Sian Kaan resort, making up for the fact that it's deep in the jungle) 3. Fruitos del Mar 4. Ku'uk 5. Katok 6. Grand Tortuga (huge drop off once you're not in Luxury level restaurant) 7. The Smoke (why even bother with this restaurant) Some hints: - Travel by private transfer is 75-90m each way to Cancun airport - There is an working Santander ATM in the "Hacienda" area (where BP hosts the "Fiesta" - costs $$$ to attend event) - good to know in case their airport ATM is out of commission - Only place to lunch "beachside" is at Katuk Will try the BP Jamaican luxury next

  Jan 29, 2026