Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- Hairdresser/barber
- Multilingual staff
- Onsite laundry
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6415 reviews
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Feb 03, 2026The Good, Bad, Ugly
Alot of stairs to get to ocean, and no chairs down their. Lack of sunshade in pool areas, staff always harassing to sell stuff, most staff at buffet were good, rooms aren't great we had black mold in our bathroom,if you don't tip you get crappy service. This is the worse resort I have ever been too. Pool in adults area was broken too and they never refill beer or pop in your fridge , I asked several times and nothing.The pictures are deceiving. Mexican restaurant was amazing food.
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Feb 02, 2026Very unfriendly reception staff
Do not stay no hot water room smells terrible reception team very rude ! Keys don’t work you have to go back and forward. They keep trying to sell you timeshare and spa treatments! It’s constant. It’s like a cheap version of a 3 star resort don’t waste your money !
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Jan 20, 2026Another amazing week at the Tropical!
Thank you for another amazing vacation week at the tropical! The Thanksgiving party was an amazing and memorable evening that will last a lifetime! Thank you Abel, Elvis, Pedro at the dining hall. Mariana, Roberto, John Wayne, Alfredo, Emelio, Alexandra and Danny at the beach bar… As always the food and services where excellent. Can’t to come back and see you all in April!
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Jan 17, 2026
False advertising & limited service
The Tropical is located in a beautiful setting; however, the customer service and amenities did not match what was advertised, which significantly affected our stay. Upon arrival, we were informed that we needed to verify a checklist of items in our room. Once inside, we immediately noticed several items were missing and contacted the front desk. It took over an hour for someone to come verify the issue. Throughout our eight-day stay, many basic amenities were unreliable or completely unavailable. There was no hot water. We had some warm water. A few time mid shower, the water would stop flowing unexpectedly. We would call the front desk and they would tell us to wait a few minutes and it will come back on. We did not have consistent TV service, the Wi-Fi was extremely limited despite paying an additional fee, and there were multiple occasions where we had no water at all—including hot water. At times, the shower water would not shut off properly, creating further inconvenience. After multiple complaints, we requested a room change, a refund, or at least some form of compensation—such as access to other resort amenities or restaurants not included in our VIP package. None of these options were made available to us. We were repeatedly told the resort was sold out, leaving us stuck in the same room with ongoing issues. No refunds were provided for the Wi-Fi fee, and no meaningful effort was made to resolve or compensate for the problems. Even a simple gesture, such as covering our cab ride to the airport, was not offered. No let’s talk about the sales people. From the real estate to the spa they will follow up till you book with them. The real sales canvassing the resort all day and 2x Ramon came knocking on the door while we were sleeping in to ask to take a tour. From the spa, Gene was at every restaurant we came out of to book us a spa. I wanted to a massage so I eventually did book with Gene. The therapist was amazing however after treatment Gene was already at the door trying to upsell us on another spa treatment. We told him that we wanted to enjoy our time at the spa and get an experience but it was never ending. Finally when he left we found out that the sauna rooms were both out of order, the jacuzzi should be called a cold plunge. There was NOTHING HOT about it. In addition to the bar. It was very limited. The bartender service was limited. The guy was the bartender also the towel boy and janitor. It is disappointing because the resort itself is stunning, but the lack of customer care, accountability, and follow-through overshadowed the experience. For a property this beautiful, the level of service should be far better.
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Jan 15, 2026Family Trip
I was here with my family, I had a great time at this resorts. The guys at the Guest Service were incredible Angelica, Julissa and Ransell they are amazing!!! Thanks for this nice vacation guys
- Check In: 3:00 PM
- Check Out: 11:30 AM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Due to scheduled maintenance, Lifestyle Beach will be closed from June 18-27, 2025. Guests booked in the Only USA Citizens room category must present valid proof of citizenship of the United States at check-in. The hotel reserves the right to charge a supplement of USD 100 per person, per night, if valid proof is not provided.
Know before you go: A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.
Optional Fees: Fee for in-room wireless internet: USD 25 per 24-hour period (rates may vary)Fee for wireless internet in public areas: USD 25 per 24-hour period (rates may vary) Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)In-room safe fee: USD 3 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.