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Grand Sirenis Matlali Hills Resort & Spa

Mexico - Riviera Nayarit

Our Rating
4 Nights with Air from $649 All-Inclusive
Info Customer Reviews Questions & Answers

Perched high above Puerto Vallarta, this boutique-sized resort sparks with all kinds of vacay vibes-a sprawling infinity ... More

Customer Rating 3 Reviews
Value
 
2.5
Service
 
2.5
Beaches & Pools
 
2.5
Dining Options
 
2.5
Room Comfort
 
3.5
2.2 out of 5
"My boyfriend and I booked Grand Sirenis last minute and it was AMAZING. We felt like we were living in the jungle, with a side of luxury (or luxury with a side of jungle?). All of the employees were am..." – limarie
1 out of 4 (25%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
2.5
Service
 
2.5
Beaches & Pools
 
2.5
Dining Options
 
2.5
Room Comfort
 
3.5
2.2 out of 5
"My boyfriend and I booked Grand Sirenis last minute and it was AMAZING. We felt like we were living in the jungle, with a side of luxury (or luxury with a side of jungle?). All of the employees were am..." – limarie
1 out of 4 (25%) customers would recommend this product to a friend.
The room (6507) View from our balcony toward the bay
All Customer Reviews
1-3 of 3 reviews. Sort by
July 19, 2017
Relaxing and Easy Going

My boyfriend and I booked Grand Sirenis last minute and it was AMAZING. We felt like we were living in the jungle, with a side of luxury (or luxury with a side of jungle?). All of the employees were amazing, from the wait staff at the restaurants to the shuttle drivers, everyone was friendly and accommodating. We went into this trip with little planned except to relax. Upon arriving, we were told we would need to make reservations for any of the a la cart restaurants. We booked two: Hibachi and Italian. Hibachi was good, but Italian was less than. I personally preferred all the meals at the buffet over the two a la cart meals we went to. The beach is a quick shuttle ride away, and don't worry, you can bring booze in the van with you. :) There is a bar at the beach (which serves much stronger drinks than the pool bars) along with sprawling views of mountains. The only "negative" things I would have to say is that if you don't take the shuttle to travel between meals and your room, there's a lot of walking....up or down big hills. This was NOT negative for my boyfriend and I as we enjoyed taking in the nature and walking off the huge meals we were eating, but I did hear others complain about this. I felt it was part of the experience. The other comment I would make is that the service at the pool (the adults only infinity pool) had very slow service if you ordered a drink from your lounge chair. Annoying to have to go up to the bar, but not a big deal. I would recommend Grand Sirenis Matlali Hills to anyone who loves nature, relaxing pools, and delicious food! There were also many families there and there is a family friendly pool (we only went to the adults only pool by our building). There are also daily activities for both kids and adults such as hiking, bingo, yoga, etc.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Jersey
Age: 25-34
Travel: 1-2 trips/year

July 14, 2017
Unsatisfied trip ever

Air Travel: The air travel experience was terrible. The travel agents booked 5 hours overlay on an outbound which no border control check required. On the return trip which needs more overlay time for Immigration and border control and TSA recheck for connecting flight, the travel agent booked our flight with less than 1.5 hours overlay in DFW. It seems like the travel agents is incompetent. The RESORT: The so called "RESORT" the agent recommended is no where near the beach. We had to shuttle to through poor run down neighborhoods to get to a poor looking beach. The FOOD: This resort has only 3 small restaurants and a buffet. You have to make dinner appointments as soon as you get there. Otherwise, you will be stuck with the buffet place. And the buffet is worse than middle school cafeterias. It has only very few choices and they did not look attractive nor tasted good. So, don't go for all inclusive here. The food was horrible. The Service: I had to call several times before it happened. Entertainment was so little. There is nothing to at night after dinner except going to bed. The only positive things about this place are its view, comfort bed, and a couple of nice pools that I liked.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Texas
Age: 55-64
Travel: 3-6 trips/year

July 3, 2017
A real "mixed bag"

This review will be difficult. I want to say at the outset that this is a beautiful resort with so much potential (or not, as you will see) that I hate saying anything negative. But I have to be honest. I knew going in that the resort was "out of the way", since they disclosed that there was a shuttle to the beach about ten minutes away. Fine. There are plenty of separate reviews on the Eva Mandarina Beach Club that this resort has incorporated into its property. More on that later. In Cheap Caribbean's blurb, this resort is identified as being "high above Puerto Vallarta". It is high above Cruz De Huanacaxtle, which is about 20 miles north of Puerto Vallarta. Let's be clear on that. We drove ourselves in from the airport in a rental car. Mexico is not known for either the plenitude or accuracy of highway signage, but the Grand Sirenis Matlali Hills was an exception, having their own highway sign only minutes from the resort, prior to the Tepic-Punta Mita intersection. Then a large entrance sign announced the Grand Sirenis- Puerto Bahia resort. A mile or two up the entrance drive and we encountered the first of the puzzling property signage. Each placard has at least ten sub-signs on it with little arrows pointing up, down, left, right, oblique, etc. There may or may not be roads or paths corresponding to the sign arrows. Inexplicably, the security guard waved us through the gate, past the check-in kiosk/room (tiny, unmarked, and undistinguished from any of the other buildings around it) and onto the resort grounds. We drove up and down and around looking for somewhere to check in. We ended up following a sign pointing down a paved pathway toward "check in". We ended up on a dead end where a puzzled staff member advised us that there were no vehicles allowed on the property and directed us back to the gate where the guard had admitted us. We drove back to the gate and the kiosk where we finally checked in. We were given the top floor suite in building six at the top of the hill. Shuttles transfer guests hither an thither and run with some regularity, but you can walk the paths, as well. The shuttle took us and our luggage to the building and one of the super friendly, courteous, and usually informed and competent staff showed us to our room. It was huge and airy, high-ceilinged with plenty of lighting both natural and artificial. The bath area was equally large with huge closet and ample storage. The room (6507) had a balcony running the full length of the room, probably twenty feet long by at least five feet wide, with a bistro type table and chairs outside. Our room had a king bed with a queen sleeper sofa of pull-out, not fold out, design. Building Six, as I said, is at the top of the property which is itself spread out up the side of good-sized hill and we had amazing views not only of our resort but the bay and the mountains on the south of the bay, as well. Our building has its own salt water pool, three mini pools (described and looking like hot tubs but larger, but they weren't hot. The may have been jetted whirlpool-type pools, but since they weren't heated, we didn't use them.) Adjacent to the Bldg 6 pool is a bar and snack bar, open from 10 am to 6 or 7 pm, at the whim of the bartender. Snacks were good (guacamole, quesadillas, etc.) but drinks were hit and miss. My wife's margarita was odd, my mojito as well. After that, we stayed with things that couldn't be altered like beer and gin and tonic. I give the Bldg 6 bar and pool a 3.5 out of 5. There were four themed restaurants on various nights- Japanese, Italian, Steak House, Brazilian- and the buffet. Two restaurants- Huanacaxtle and Raixes- were open daily for breakfast and lunch, all buffet. Raixes had a nightly themed buffet as well, reservations unnecessary. The food at the buffets was average at best. The evening meals at the reservations-only restaurants was not much better. We conferred on this topic with a number of our friend/guests from both the US and Europe and the consensus was that the food was below par. Well below par. The service in the themed restaurants was occasionally lacking, as well. There was a sense that things were organized, but . . . . Don't get me wrong, everyone was friendly and polite. Estrella and Flor, the twin sisters who attended us every morning at breakfast at Huanacaxtle, were delightful. As were concierge staff Miguel, Julian, and Jose whose lives were open books to us. Back to the property. Evening entertainment was sketchy at best. When we arrived we were presented with a professional looking schedule of events that promised endless and varied activities. We were quickly informed, though, that the schedule and events were "subject to change", and change they did. We gave up on the nightly 9:30 "surprise" entertainment by the main pool by the restaurants after night 1. Since we had a car, we drove ourselves down to the "beach club". I tried the vaunted "aguachiles": cucumber, onions, peppers, and raw shrimp in a ceviche-like lime sauce that was good and would have been better had the shrimps been marinated a little longer. The ceviche was excellent, as was the guacamole. The environs were dated and tired, the chairs and loungers worn and faded. The beach was rock strewn and the water turbid and churning. The beach is steep and the the waves were rough, partially due to the tropical storm several hundred miles offshore and headed away from us (Thank God). We stayed an hour, then left, never to return. Having a car, we spent the next several days exploring the area, driving to old Puerto Vallarta with its Malecon and cobbled streets; out to sleepy Sayulita; and inland to San Sebastian del Oeste, a 17th century mining village a mile high in the mountains east of the coast. I don't know what we would have done for four days other than marinate in the pools and drink lots of free alcohol. If that is for you, and you don't mind walking up and down the steep paths, then this resort might be for you. Like I said, I have very mixed feelings: the resort is beautiful, the staff friendly and competent, the pools are clean and plentiful, and the alcohol flows like water. The food, however . . . . yes, I understand there are compromises at "all inclusive" resorts, but I was expecting a little more, having done this all around Mexico and the Caribbean for nearly ten years now. If your formula regarding food is "plenty and often" as opposed to "quality over quantity" you will be fine here. If not, do as we did and breakfast on the property and eat your other meals at the myriad wonderful restaurants off-property.

View from our balcony toward the bay The room (6507)
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Texas
Age: 55-64
Travel: 1-2 trips/year

Room Information

Rooms include the following: Minibar, Safe, A/C, Ceiling fan, Flat screen 32-inch Smart TV, Music player, Direct dial telephone with voicemail, Bathroom with shower or bath, Hairdryer, Scale, Bathrobe & slippers, Iron/ironing board, Tea/coffee, Terrace, Free Internet Wi-Fi and 24-hour concierge service

Room Details

Tropical View Junior Suite
Hotel/Studio Unit Details

Rolling Hill Junior Suite
Hotel/Studio Unit Details

Master Suite Ocean View
Hotel/Studio Unit Details

What's to Love

All-inclusive paradise in the stunningly beautiful La Cruz de Huanacaxtle with views for days.

The Eva Mandarina Beach Club is the place to be. Lounge chairs, cocktails & a chic oceanside locale.

The resort's infinity pool overlooks the ocean & includes a whirlpool tub, lounge chairs & lots of chillaxin' ops.

Hiking the surrounding hills is a great way to start your day. Your snaps will dazzle.

 

What We'd Change

You're not directly on the beach, but you're up in the hills with jaw-dropping views and a shuttle that will take you to the beach club.
 

Why You Should Go

The resort is located about 30 minutes from the airport in the Banderas Hills. Salud to vacay.

The Makawe Spa is ahhhh-somely relaxing. The Zen-inspired steam room & plunge pools complete the experience.

Domestic & international premium cocktails. All day. Every day.

The beach shuttle runs every half hour to the resort's private beach club.

Available Amenities

  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Concierge Services
  • Fitness/Exercise Room
  • Pool Bar
  • Aerobics
  • 4 Restaurants
  • 3 Bars/Lounges
  • Hiking/Biking Trails
  • Wedding Services ($)
  • Wireless Internet
  • Tennis Courts
  • Beach Towels
  • Loungers at Beach and Pool
  • Tour and Island Information
  • Near the beach


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Historical Site(s)
  • Nature Park(s)
  • Watersports Rentals

Map of Local Area

Rapidly being acknowledged as a destination in its own right, the great choice of hotels and resorts guarantees that Riviera Nayarit can cater to everybody's vacation tastes and styles.

Grand Sirenis Matlali Hills Resort & Spa

Hotel Description

Grand Sirenis Matlali Hills: Hillside Retreat in Puerto Vallarta

Perched high above Puerto Vallarta, this boutique-sized resort sparks with all kinds of vacay vibes-a sprawling infinity pool that drips over onto lush foliage and a dreamy spot for savoring ocean views. The resort's perks include all-inclusive everything, including a private beach club where you can sip and indulge in fresh Mexi bites. With the resort tucked away from the hustle of Puerto Vallarta, you'll be able to unplug as much as you want. Grab a lounge chair. Order a cocktail. It's your day for doing nothing.

Please note: Although this is an adults-only resort for the majority of the property (including pools, ala carte restaurants, etc.), children are allowed at 1 pool and 1 restaurant. However, children are very infrequent guests at this hotel and all rooms are located in an adults-only area. There are a limited amount of Vacation Club owners in the hotel and they may have kids but their rooms are in a separate section.



DINING

Raixes
Type: Mexican
Hours: Breakfast - daily, 7:30am-10:30am; Lunch - daily, 1pm-3pm
Description: Overlooking the Pacific Ocean with a stunning mountain backdrop, this restaurant merges exquisite Mexican food with daily themed dinners, from Asian-themed nights to delicious Mediterranean dishes, including an extensive wine list.

Huanacaxtle
Type: World Cuisine
Hours: Breakfast - daily, 7:30am-10:30am; Lunch - daily, 1pm-3pm; Dinner - daily, 7pm-10pm
Description: For adults only, this restaurant features an international buffet.

El Rancho
Type: Steakhouse
Hours: Daily, 7pm-10pm
Description: Select cuts of grilled meat, cooked to perfection and with delicious flavours

La Gira Rodizio
Type: Brazilian
Hours: Daily, 7pm-10pm
Description: An enticing salad bar where you will be able to choose your favorite starter from the fresh ingredients and tasty toppings, a selection of seared meats of your choice grilled on swords over embers with exquisite garnishing.

All hours are subject to change.



BARS/NIGHTLIFE

The drinkeries here are delicious. Whether you chill at the pool, beach or beach club, the creative cocktails are always on.

Eva Mandarina Beach Club
Open daily.

Pool Bar
Open daily.

Beach Bar
Open daily.



BEACHES AND POOLS

This lush paradise is not directly on the beach, but the resort's shuttle will take you to the private beach club Eva Mandarina. Here you can chillax on a beachside lounge chair and sip on fruity cocktails, beverages and Mexican cuisine. When you want to kick it poolside, the resort's infinity pool boasts some serious ocean and mountain views. It's a dreamy paradise where you can soak it all up.

SPORTS/ACTIVITIES

Water

  • Swimming pool

Land

  • Fitness center
  • Ping-pong
  • Sports & activities

Golf
Golf courses are in the area.



INTERNET

Complimentary Wi-Fi is available at the resort.

SPA SERVICES

Let the pampering commence at Makawe Spa with the soothing tranquility of the rainforest. The spa offers a wide variety of treatments, including exotic and ancestral ceremonies like Haramara (exfoliating pearl body mask), Chucua (chocolate body scrub & mask), Mecere (calming mild bath followed by a massage with vanilla oil), Hikuri (specialty massage using healing and relaxing powers of local plants) and more.



CHILD CARE

This is an adults-only resort.

ADDITIONAL INFORMATION

Location
Grand Sirenis Matlali Hills is located about thirty minutes from Licenciado Gustavo D�?????�????�???�??�?�­az Ordaz International Airport (PVR).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.



All hours, fees, amenities, information and services are subject to change without notice.
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  • Tropical View Junior Suite
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5 days, 4 nights
Travel Dates 7/29 - 10/31
Starting at $649 was $1239
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 11 days left to book!

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