What We Love

  • Napping along the beach in one of the resort's hammocks. Beach bliss.
  • Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
  • Top level service where you'll want for nothing. Prepare to be pampered.
  • De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
  • Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
  • Bonus: no passports or visas required to travel to Puerto Rico!

Things to Know

  • The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
  • Pack some beach shoes because the shores can be rocky.
  • Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
  • Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
  • Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Cafe Soleil
    Features International dishes with a Caribbean influence. Serving breakfast, lunch and dinner. 
  • Nami Asian Bistro
    Offers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
  • Pasion by Chef Myrta
    Taste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
  • Tempo
    Contemporary Italian-Mediterranean cuisine.
  • Various Lounges/Bars
    - Avenue Bar
    - Martini Bar
    - CoCo Lounge
    - Wet Pool Bar & Grill
    - Royal Service Exclusive Pool Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact hotel directly for packages & pricing.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    A 36-hole course is available.
  • Hot tub
    There is an outdoor hot tub.
  • Non-Motorized Water Sports †
    Snorkeling
    Paddle boats
    Kayaks
    Aqua-trykes
    Windsurfing
    Canoes
  • Pool
    There are 3 pools on-site. This property has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court †
    There are 3 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Live daily entertainment
    Karaoke
    Theatre
    Theme parties (additional fees apply)
Off-Site Attraction
  • Old San Juan
    Approximately 40 minutes from hotel. 

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3443 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good resort for families

    Inconsistency in service. Pool not heated but clean. very busy on a school vacation week. Rooms were nice and clean but again inconsistent one day no towels or water.

    Jan 07, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing service and food !

    Amazing food and service! Angelo was an amazing server! Very attentive and personable. Made the dinner a great experience with his service!

    Jan 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nori Visit

    The service at Nori was great .Kmille was a bomb .thank you .Great service. Definetly comimg back the food was amazing an the martini cosmo from the martini bar was great, sushi was amazing.

    Jan 06, 2026
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Enjoyable stay despite some major service issues

    We stayed here as a family for 4 nights. Overall the resort is comfortable with large pool areas and comfortable rooms. However, we experienced two major issues which really put a damper on our stay: *Hyatt Regency's inability to manage food allergies - My wife has a food allergy (gluten – celiac disease). We had multiple issues with the hotel on this. Certain menu items are marked as "gluten free" but there is a lot of confusion among the servers over what is allergy safe. During one meal, our server called the kitchen for us and said certain ingredients needed to be left out of a salad bowl item that we ordered, which was fine. However, the next time we ordered this same item from the hotel restaurant, the server marked it as a celiac allergy and upon delivery claimed all of the ingredients were allergy safe (including the ones the kitchen had previously said were not). We asked to speak to a manager about this who was unable to provide a clear answer on if the item was safe for my wife to eat, so she was forced to skip lunch that day as the hotel would not offer an acceptable solution. *Issues with housekeeping (they do not show up on some days) - one the days during our stay, we returned to our room at approximately 4pm local time and housekeeping had not serviced the room. I called the front desk, who transferred me to housekeeping, and when I asked for an ETA on when housekeeping will arrive the employee on the phone said she would contact our housekeeper and hung up. Housekeeping showed up approximately an hour later. However, the next day, my family was out all day and we returned to our room at approximately 7pm local time. Housekeeping had not serviced the room. I again called the front desk, was transferred to housekeeping, and the housekeeping employee told me that there would be no service and no supervisor was available to speak with me. I asked for a supervisor to call me, but no one ever did. Overall we had a nice trip to Puerto Rico, and especially enjoyed the close proximity to the rain forest. However, I would not return to this resort due mainly to the issues noted above.

    Jan 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Good place to relax and enjoy

    Quite location away from noise. Very good break fast, golf club, easy access to coco beach. Friendly staff. Check in was slow otherwise everything was fine

    Jan 06, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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