What We Love

  • Napping along the beach in one of the resort's hammocks. Beach bliss.
  • Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
  • Top level service where you'll want for nothing. Prepare to be pampered.
  • De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
  • Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
  • Bonus: no passports or visas required to travel to Puerto Rico!

Things to Know

  • The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
  • Pack some beach shoes because the shores can be rocky.
  • Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
  • Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
  • Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Cafe Soleil
    Features International dishes with a Caribbean influence. Serving breakfast, lunch and dinner. 
  • Nami Asian Bistro
    Offers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
  • Pasion by Chef Myrta
    Taste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
  • Tempo
    Contemporary Italian-Mediterranean cuisine.
  • Various Lounges/Bars
    - Avenue Bar
    - Martini Bar
    - CoCo Lounge
    - Wet Pool Bar & Grill
    - Royal Service Exclusive Pool Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact hotel directly for packages & pricing.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    A 36-hole course is available.
  • Hot tub
    There is an outdoor hot tub.
  • Non-Motorized Water Sports †
    Snorkeling
    Paddle boats
    Kayaks
    Aqua-trykes
    Windsurfing
    Canoes
  • Pool
    There are 3 pools on-site. This property has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court †
    There are 3 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Live daily entertainment
    Karaoke
    Theatre
    Theme parties (additional fees apply)
Off-Site Attraction
  • Old San Juan
    Approximately 40 minutes from hotel. 

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3139 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Vacation of my dreams

    Had the absolute best time staying here! The staff was amazing, especially by the pool where we spent most of our time. Waunyerly was extremely attentive, she made sure to make us feel special and taken care of. At the end of our stay the whole pool staff surprised us with Cake for my Birthday, I can’t explain how sweet and surprising it was to be so looked after!

    Aug 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Girls trip

    Our stay at the Hyatt was amazing! Immediately upon arrival, we were met with exceptional hospitality. I thought it was a cute touch that workers always referred to us as “familia.” The property is big, so they have little carts that drive you around upon request. My cousin and I enjoyed the fact the pool is 24/7, and we’d often stay until 3-4 AM, and the same driver would take us back to our room each night, poking fun at us if we left earlier than usual 😆. The food was amazing. I LOVED the chicharrón and fruta picada at the food truck. The steak at Prime 787 was amazing. The hibachi restaurant was called Nori, and we had an amazing waiter named Anthony. He was funny and extremely attentive! The beach was amazing and the waters were calm - suitable for swimming. I am definitely sad to leave and hope to be back in the near future!

    Aug 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best resort

    I had a wonderful stay at this resort! I was safe, comfortable, and relaxing. Lots of greenery, palm trees and birds everywhere. The pools were huge and clean. We were able to swim at night which made the experience even more magical. Transportation was available to and from other destinations, including the airport. There was a desk tour that helps you book excursions as well. Overall, it was an exotic and relaxing experience.

    Aug 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must stay

    Amazing resort with so much to do and see. Everyone is very welcoming and it's the best resort on the island in my opinion.

    Aug 21, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Lovely Family-Friendly Resort with Room for Evening Entertainment

    We had a wonderful stay at the Hyatt Regency Resort in Puerto Rico! The views were absolutely stunning, the pool was gorgeous, the food was delicious, and the beach—just a five-minute walk from our room—made it incredibly easy to enjoy daily with our baby. The staff was exceptionally friendly, and the shuttle service made getting to the lobby, our room, or the car effortless. The continental breakfast is worth every dollar, with a large variety of options to start the day off perfectly! While we were hoping for scheduled daytime activities (like Aqua aerobics, pool games, etc) and evening entertainment for adults and families, most activities were geared toward children. The lack of evening entertainment was our biggest disappointment, and we hope the resort considers adding shows in the future to give guests more options after sunset. Housekeeping was prompt and efficient, though a few toiletries weren’t restocked automatically, so we had to ask. Gratuity is added automatically to every purchase, and food and drinks were generally pricey, so be sure to check the fine print when booking to avoid surprises. The property itself is spacious, relaxing, and filled with charming spots to unwind. There are also great restaurants just a short drive away, making a rental car essential if you want to explore the island. Overall, this is a beautiful resort with so much to enjoy—and with a few small improvements, it could easily become a five-star experience!

    Aug 21, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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