What We Love
- Napping along the beach in one of the resort's hammocks. Beach bliss.
- Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
- Top level service where you'll want for nothing. Prepare to be pampered.
- De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
- Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
- Bonus: no passports or visas required to travel to Puerto Rico!
Things to Know
- The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
- Pack some beach shoes because the shores can be rocky.
- Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
- Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
- Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.
Resort Details
- Cafe SoleilFeatures International dishes with a Caribbean influence. Serving breakfast, lunch and dinner.
- Nami Asian BistroOffers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
- Pasion by Chef MyrtaTaste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
- TempoContemporary Italian-Mediterranean cuisine.
- Various Lounges/Bars- Avenue Bar
- Martini Bar
- CoCo Lounge
- Wet Pool Bar & Grill
- Royal Service Exclusive Pool Bar
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Game room
- Gift/News stand†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant†
- Room service†
- Safe deposit box†
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact hotel directly for packages & pricing.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite †
- Direct access to a beach
- Fitness center on-site
- Golf location (onsite/nearby) †A 36-hole course is available.
- Hot tubThere is an outdoor hot tub.
- Non-Motorized Water Sports †Snorkeling
Paddle boats
Kayaks
Aqua-trykes
Windsurfing
Canoes - PoolThere are 3 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 3 tennis courts on-site.
- On-site EntertainmentLive daily entertainment
Karaoke
Theatre
Theme parties (additional fees apply)
- Old San JuanApproximately 40 minutes from hotel.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3274 reviews
-
Nov 21, 2025Prime Restaurant
We went to Prime steak house, our server Angelo was amazing!!! The food was delicious, and the ambiance of the restaurant was really good.
-
Nov 21, 2025
Best food
Waiter was amazing!!!! The food was delicious, cooked to perfection! Had the mignon with risotto and it was really good.
-
Nov 21, 2025
Excellent meal and great service
We enjoyed a splendid meal at Prime 787 with our server Angelo. The meal was delicious and Angelo kept the mood fun and light.
-
Nov 21, 2025
A weekend of work and play!
Overall wonderful experience! We loved our ocean view! The spa was great! The food was delicious and our room was perfect with the extra large bathtub!
-
Nov 21, 2025
Incredible property for a conference! Gorgeous, friendly, appropriately priced.
We were here for a conference, and it was nearly perfect. Pros: 1. The staff here were wonderful. Definitely the cream of crop in the Hyatt portfolio. 2. The ground were immaculate. 3. The pools were just right for this paradise. There was the main loud party pool and there was the quieter side pool. 4. Our organization reserved one of the hospitality suites and it's like a separate house with a private pool. Wow! 5. The food options, especially the steakhouse, wow wow wow. 6. The pricing here is conference appropriate. I'm not sure I would spend the normal rate personally, but with the conference block, it was great. Cons: 1. For some of the accommodations, you NEED the golf carts, otherwise make sure your Fitbit is working, you'll hit 10,000 steps easy. 2. The ocean here is OK. When we were there in March there was a LOT of seaweed. In the 5 days we went to ocean for about 30 minutes and then chose the pool. Makes sense why the pools are so nice! We will be back. Our organization staffers told us that this was one of the easiest properties they have worked with. They implied that because of that a future meeting will likely be scheduled here again. I certainly approve of that move!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed