What We Love
- The fish tacos from the grill are our favorite!
- The upper pool has a chill vibe. You'll want to spend all day there!
- Indulging in a day of pampering at the Miiluma Spa. It's a dream come true!
Things to Know
- The Michael Jackson Show is out of this world and will have you on the edge of your seat the entire time!
- The beautiful white sand will have you wanting to stay here forever!
Resort Details
- Various Lounges/Bars
Cevichería
Jamaica bar
Lobby bar
Swim-Up bar - Various Restaurants
Kambu Restaurant
Kalmia Cocina
Rosato Ristorante
El Mexicano
Trattoria
Sushi Corner
The Grill
Deli Cafe
Pizzeria
Cenaduria
La Cevicheria
San Telmo Steak House
Panadería
Thai Kunn
Healthy Corner
Some restaurants may operate on select schedules. Reservations may be required. Expect dress code requirements. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Conference facilities†
- COVID test onsite
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall, Offsite†
- Spa†
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Wireless Connectivity
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKid's Club - For children ages 4-12 years old, available from 9:30 AM - 6:00 PM.
Teen's Club - Video games, 3D TV screens, modern music MTV, Wi-Fi connectivity, movies, computers. - Direct access to a beach
- Fitness center on-site
- Hot tub2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 2 pools and 1 children’s pool. This property also has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17400 reviews
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Dec 14, 2025Best Pool-Side service we’ve ever had!!!
We’d like to give a Huge Shout Out to Eligo!!! He was our pool-side server for multiple days and took such great care of not only my husband and I, but our children too!! Eligo was extremely attentive, responsive and went above and beyond to ensure our stay was nothing short of incredible! His smile and kind personality was exactly what we needed to make our stay feel like home! I cannot express enough, how impactful Eligo made our stay for the better!!!
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Dec 13, 2025
Honest review Fiesta America Condessa Cancun (all inclusive)
Our entire family and many of our friends have all reached the same conclusion. At this point, we have been to FACC multiple times a year for over ten years. With so many destinations to choose from and when in Cancun so many choices, so why this resort? Summary for anyone new to Cancun or on the fence -Highly recommend. Family resort. We have been here 10+times. We dont have any children. children. Never been an issue. Families with children? The resort is very family friendly. Our Rooms were spacious and clean. Our views were wonderful. The pool was clean. Pool bar stocked and all bar staff are responsive. Same for lobby bars The beach is beautiful. Restaurants: All food was great, and the entire staff was great. Details re: our most recent stay We arrived on December 5th with 12 people. For half of them this was the first time. We arrived at the door and were welcomed. We were greeted by multiple folks who welcomed us back and acknowledged the new faces and welcomed them. The entire staff is friendly, eager and completely committed to the same mission to ensure that you are completely storified. Having been here lots of times, I’m still impressed. Those who were there for the first time were also very impressed and stated that they’d return. I want to thank Fernanda and Maggie for their effort; we interacted with many of the staff when arriving. Everyone was courteous and friendly. Eladio, Marco and the entire kitchen and wait staff. Service was all good and consistent throughout all of the restaurants. Thanks to Sergio our waiter assigned to us during out outdoor dinner. Felix, Alex, Oscar, Pedro, Samuel, Jay-Jay and all others working the pool and inside bar areas Lastly,I want to thank staff that we interacted with there were so many that are very good at what they do that are not specifically named. Thanks all.
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Dec 11, 2025
Amazing Experience
Everything was amazing! Every staff was super welcoming and Eladio stood out the most. He was super friendly, remembered our names, and made sure we felt welcomed! Will definitely come back again.
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Dec 11, 2025
10/10
this place is awesome a 10/10 experience unlimited drinks you can’t beat that, service is amazing they take care of you 24/7 nicest people around
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Dec 06, 2025
Recommend Family Fun
Great family fun experience! The staff is very nice, helpful and accommodating. Excellent service from all especially from Oscar, Eladio, Nayeli, Maddie, David, Reyes, and Carla.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed