What We Love
- The fish tacos from the grill are our favorite!
- The upper pool has a chill vibe. You'll want to spend all day there!
- Indulging in a day of pampering at the Miiluma Spa. It's a dream come true!
Things to Know
- The Michael Jackson Show is out of this world and will have you on the edge of your seat the entire time!
- The beautiful white sand will have you wanting to stay here forever!
Resort Details
- Various Lounges/Bars
Cevichería
Jamaica bar
Lobby bar
Swim-Up bar - Various Restaurants
Kambu Restaurant
Kalmia Cocina
Rosato Ristorante
El Mexicano
Trattoria
Sushi Corner
The Grill
Deli Cafe
Pizzeria
Cenaduria
La Cevicheria
San Telmo Steak House
Panadería
Thai Kunn
Healthy Corner
Some restaurants may operate on select schedules. Reservations may be required. Expect dress code requirements. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Conference facilities†
- COVID test onsite
- Elevators
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Meeting rooms†
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Sauna†
- Shopping mall, Offsite†
- Spa†
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports†
- Business Services†
- Wireless Connectivity
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKid's Club - For children ages 4-12 years old, available from 9:30 AM - 6:00 PM.
Teen's Club - Video games, 3D TV screens, modern music MTV, Wi-Fi connectivity, movies, computers. - Direct access to a beach
- Fitness center on-site
- Hot tub2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 2 pools and 1 children’s pool. This property also has swim-up bars.
- Sauna †
- Spa †
- Steam bath †
- Golf †Golf course located within a mile of property.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Jan 20, 2026
FUN, Great food and amazing people! Celiac Friendly
Context: we went in January and the occupancy level was at 60%. 1. The event staff at the pool were SO MUCH FUN! I would never expect to do water aerobics, but I was drawn to it because the staff made it so fun! Especially Saulo & Jonathan. The trivia games Nestor did were hilarious! Also, many others they worked with had us always engaged and laughing. Great music going all the time. 2. My wife is celiac, and right from the start they were taking extra care of her. Especially Eladio. He would make her special meals every day for anytime she wanted, she just told him in the morning where the group was going to be and they worked it out. Often, her food looked even better then ours. I can't say enough how much that meant to us. For Eladio alone, I am tempted to book again. 3. The kids / games / quiet areas of the pools were very well laid out and did not overlap. Did not have trouble getting a nice spot by the pool or beach anytime. 4. Beach was breathtaking. Lifeguard was super helpful. 5. Food was way better than I expected. The fish tacos, sushi, and beef tacos being exceptionally fresh and tasty. Fruit as well. The pizza from the hut (not room service) was fantastic. Also the calzones, banging. 6. I did notice they watered down some of the drinks a little bit. Also the blender would often leave large pieces of ice in the drinks. However, they were tasty and I was impressed with the variety of brands they offered for alcohol. I liked they would serve you on the beach. 7. Rooms were very clean. 8. Air conditioning worked very well everywhere. 9. Fitness area is a bit small, especially if it was raining and you could not go outside. 10. I would go back because it was moderately priced, they respected allergies and we had fun every day.
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Jan 20, 2026
Always an amazing time!
We love FAC and have been here 5 times since 2017. We have been to many other resorts as well and this one just checks all the boxes! Great food, great service, beautiful facilities. My daughters (in their 20s) would probably have liked a little more activity and energy but it is perfect for me. The spa is wonderful (Margarita was a great therapist!!) and reasonably priced for a resort. I've always done beach side massage but did it in the spa this time and took advantage of the hydrotherapy and it was awesome! I'm sure we'll be back!
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Jan 19, 2026
Fun, clean and SAFE
We took a trip with 5 other couples for my wife’s 40th birthday. We booked everything through Costco. The transport to the hotel was on time, check in was fast and we were in our room in no time. The hotel was clean and the rooms were cleaned every day at a good time. The pool was clean and the swim up bartenders were great. The food was good and everyone was nice. The Italian restaurant was our favorite. There wasn’t a lot of things to do at night , but the sports bar was fun with evening events. During the day they had different events going on. Our favorite event planner was Salo. He was young, fun and funny. Look him up if you go. Everyone had fun, it was safe and we would definitely go again. Check out was fast and once again transportation to the airport was on time and fast.
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Jan 19, 2026
Very good option in Cancun
The hotel is comfortable, clean, and well located. The staff is friendly and always helpful. Ideal for relaxing and enjoying Cancun. Highly recommended.
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Jan 19, 2026
Not what is advertised
Stayed for a business conference and added a few days for vacation. Do not buy into the advertised "8 restaurants" garbage. There is one buffet open for breakfast and maybe two places for lunch. There were maybe three open for dinner if you were lucky. It was impossible to get into the Brassa restaurant and they did not take reservations as they stated they would. I went to the Sushi place that said they were open all day and they said "oh no we are never open for lunch." The staff is amazing. Every single person I encountered was so friendly and helpful. It was almost as if they were apologizing for the hotel and trying to make up for it in service. Overall, we enjoyed it but would never go back. Ive been to Cancun now three times and will not return to this resort. They are defintiely what they advertise. Everything was closed. If you want to eat at a buffet for a week, this is your place.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
- AdvisoryEffective immediately due to Mexico regulations we will no longer accept payment in US Dollars at the Hotels/Resorts. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange; at our hotels/resorts. Guests are required to either use ATM or utilize any bank office nearby.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $4.20 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- Pet Policy : Pets Not Allowed