Fiesta Americana Condesa Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17400 reviews

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  Great condesa experience

  Experience is was great. Friendly staff and delicious food. The room and buildings were very clean. Never seen a bug yet. Eliago from the buffet made sure our meals were served quickly and professionally. Yadira from the brasa made sure we were treated like vip, Excellent service.

  Dec 17, 2025
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  Great holiday

  Great place we has an excellent customer service, nothing was a trouble, staff very friendly, polite Helpful and fast. Rocm spacious and offer everything needed, clean. We enjoyex the food vvariaty, always options and served hot. Restaurants are great and loved the cakes. Outside space was great, plenty of good food to offer as well and entgames( loved the seafood restaurant ) Grret drinks and the entertainment. We had fantastic 11 nights. I can't fault this place.

  Dec 16, 2025
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  Facility is old and dirty. Most Workers are great, the location is okay and the beach is very nice.

  We stayed for 6 days and had a great experience. These folks made our stars a very pleasant one Eladio, Celeste was the best host and always received us with a smile. Daniel, Manuel, Heraquio served us at the Market restaurant and always went above and beyond to make us feel welcomed The Facility was dirty and not clean even after I reported it a few times. The restaurant captain German from the Italian restaurant was very rude and only let certain people in like you had to give him a good tip to get in. However Cesar our waitress made our experience better after we waited almost two hours to get in. I wouldn’t stay here again, I have many other examples of rude workers and services I asked for but weren’t able to get after all we paid. Every day a restaurant is closed so you only have two options. The cevicheria was the best place but be there from 1-5pm only

  Dec 16, 2025
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  Exceptional Service

  We have been here before with our son who always enjoyed the Kids Club, but this time it was just us. The resort is very family friendly and couples oriented. There’s is a place and something to do for all. They have a designated space, beach front on the left “adults only”, what a little gem for couples who just want to relax. Special thanks to “Paco” at the Vacation Club who kindly assisted me with a last minute task I had for my job. Thank you Manuel for your service and wine suggestion during my birthday celebration you made my day special. Huge thank you to Diego and both Eligios (who called themselves Eligió One and Eligió Two) for your friendly efficient and kidness, you make us feel like home. Thank you Fiesta America, we will be back.

  Dec 14, 2025
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  Best Pool-Side service we’ve ever had!!!

  We’d like to give a Huge Shout Out to Eligo!!! He was our pool-side server for multiple days and took such great care of not only my husband and I, but our children too!! Eligo was extremely attentive, responsive and went above and beyond to ensure our stay was nothing short of incredible! His smile and kind personality was exactly what we needed to make our stay feel like home! I cannot express enough, how impactful Eligo made our stay for the better!!!

  Dec 14, 2025