Fiesta Americana Condesa Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17477 reviews

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  Great food and friendly people

  Incredible service throughout the whole resort especially within the restaurants. Eladio was extremely friendly and provided great service. Along with Nayeli and Celeste. Food was incredible.

  Jan 22, 2026
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  Wonderful Time during our stay

  Eladio at the self service restaurant very gentleman and working hard to service the guests , ladies at coffee shop always smiling, Campos in the lobby - always gave us good directions to the city and our. Shopping need . I cannot say enough of nice things about these hardworking people with no expectations for return. Excellent hospitality. Everyone is taking ownership with lots of pride . Great customer service and everyone work hard to make your stay fun and pleasant.

  Jan 22, 2026
• 

  Amazing

  Great experience (food, rooms) especially with the staff Nayeli, Celeste very kind and Eladio very welcoming very kind, very funny, he treated my Frined and I like family

  Jan 22, 2026
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  Second time here, still love it

  We love this resort, our main complaint is that the buffet has changed and serves the same thing every night. Some of the restaurants were closed randomly certain nights too. The workers at this resort are wonderful however, specifically Yazaira, Kermy, and Eladio. They all went above and beyond for us to have an amazing vacation and made us feel like VIP guests. Fiesta Americana is extremely lucky to have these three employees and should recognize them as the amazing assets they are to the organization!

  Jan 20, 2026
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  Amazing first trip to Mexico!! Highly recommend for Celiac’s

  AMAZING! As a person traveling for their first time to Mexico, this all inclusive exceeded my expectations. Everything about the resort was extremely clean. The rooms themselves were very cool, and not humid, which was so good after a day in the sun. We had an ocean front room on the sixth floor. I will upgrade to this view again. It was so beautiful. I loved the space, and variety of pools available. It’s was a perfect blend of adults and families, making it an great atmosphere. The beach was just as impressive. The sand was impeccable and always cleaned up every morning with no washed up seaweed. They did such a good job at making it so beautiful. As a person who has celiac disease, I would highly recommend this place. Of special note is the head manger, Eladio, who individually took care of my food allergy. He went above and beyond to greet me every day where ever I was, found me, and asked me what I wanted to eat. He and the head chef made meals specifically for me, and brought them to me so I could still be with my friends I traveled with, not feeling left out. The food he provided was spectacular. Attention to detail, that’s Eladio. If you are celiac, there were no concerns here that I experienced. You can be confident here. Even getting ice cream, the lady washed the ice cream scoop for me before serving it. Very much appreciated. Another aspect of my vacation that elevated it for me, was the daily entertainment and fitness by the pool. Saulo, Jonathan and Nestor were spectacular! We kept going to the same spot every day for the entirety of our trip because they brought so much fun to the day. What an experience! The best by far! Their energy made my vacation. The only downside I found was areas were shut down for private corporate events. It kind of bummed out the vibe when they would start setting up at 2:00 pm. If they could find a way to keep corporate events separate, that would be my only suggestion. I hope to return soon, and I give this resort five stars.

  Jan 20, 2026