Fiesta Americana Condesa Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17457 reviews

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  FUN, Great food and amazing people! Celiac Friendly

  Context: we went in January and the occupancy level was at 60%. 1. The event staff at the pool were SO MUCH FUN! I would never expect to do water aerobics, but I was drawn to it because the staff made it so fun! Especially Saulo & Jonathan. The trivia games Nestor did were hilarious! Also, many others they worked with had us always engaged and laughing. Great music going all the time. 2. My wife is celiac, and right from the start they were taking extra care of her. Especially Eladio. He would make her special meals every day for anytime she wanted, she just told him in the morning where the group was going to be and they worked it out. Often, her food looked even better then ours. I can't say enough how much that meant to us. For Eladio alone, I am tempted to book again. 3. The kids / games / quiet areas of the pools were very well laid out and did not overlap. Did not have trouble getting a nice spot by the pool or beach anytime. 4. Beach was breathtaking. Lifeguard was super helpful. 5. Food was way better than I expected. The fish tacos, sushi, and beef tacos being exceptionally fresh and tasty. Fruit as well. The pizza from the hut (not room service) was fantastic. Also the calzones, banging. 6. I did notice they watered down some of the drinks a little bit. Also the blender would often leave large pieces of ice in the drinks. However, they were tasty and I was impressed with the variety of brands they offered for alcohol. I liked they would serve you on the beach. 7. Rooms were very clean. 8. Air conditioning worked very well everywhere. 9. Fitness area is a bit small, especially if it was raining and you could not go outside. 10. I would go back because it was moderately priced, they respected allergies and we had fun every day.

  Jan 20, 2026
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  Always an amazing time!

  We love FAC and have been here 5 times since 2017. We have been to many other resorts as well and this one just checks all the boxes! Great food, great service, beautiful facilities. My daughters (in their 20s) would probably have liked a little more activity and energy but it is perfect for me. The spa is wonderful (Margarita was a great therapist!!) and reasonably priced for a resort. I've always done beach side massage but did it in the spa this time and took advantage of the hydrotherapy and it was awesome! I'm sure we'll be back!

  Jan 20, 2026
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  Fun, clean and SAFE

  We took a trip with 5 other couples for my wife’s 40th birthday. We booked everything through Costco. The transport to the hotel was on time, check in was fast and we were in our room in no time. The hotel was clean and the rooms were cleaned every day at a good time. The pool was clean and the swim up bartenders were great. The food was good and everyone was nice. The Italian restaurant was our favorite. There wasn’t a lot of things to do at night , but the sports bar was fun with evening events. During the day they had different events going on. Our favorite event planner was Salo. He was young, fun and funny. Look him up if you go. Everyone had fun, it was safe and we would definitely go again. Check out was fast and once again transportation to the airport was on time and fast.

  Jan 19, 2026
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  Very good option in Cancun

  The hotel is comfortable, clean, and well located. The staff is friendly and always helpful. Ideal for relaxing and enjoying Cancun. Highly recommended.

  Jan 19, 2026
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  Not what is advertised

  Stayed for a business conference and added a few days for vacation. Do not buy into the advertised "8 restaurants" garbage. There is one buffet open for breakfast and maybe two places for lunch. There were maybe three open for dinner if you were lucky. It was impossible to get into the Brassa restaurant and they did not take reservations as they stated they would. I went to the Sushi place that said they were open all day and they said "oh no we are never open for lunch." The staff is amazing. Every single person I encountered was so friendly and helpful. It was almost as if they were apologizing for the hotel and trying to make up for it in service. Overall, we enjoyed it but would never go back. Ive been to Cancun now three times and will not return to this resort. They are defintiely what they advertise. Everything was closed. If you want to eat at a buffet for a week, this is your place.

  Jan 19, 2026