What We Love
- The resort has luxurious rooms that offer breathtaking views and the signature whirlpool tubs for two that definitely draws people to return here time and time again.
Things to Know
- Cozumel is a diver's paradise and offers one of the world's largest coral reefs to explore.
Resort Details
- Bugambilias
Our typical Mexican menu delights even the most demanding palates. Choose the Mexican country atmosphere of Bugambilias, and discover real Mexican flavors.
- Flamingos
Enjoy daytime snacks at this poolside swim-up bar & grill. Come back for dinner and enjoy a delicious BBQ buffet.
- Lobby BarBar serving top-shelf brands.
- MomonohanaTap into your Zen state and enjoy delicious Asian dishes. Scrumptious and decadent main dishes as well as desserts are waiting for you at Momonohana.
- Room ServiceAs part of our all-inclusive offerings, you can indulge in a full menu of in-room food and beverage selections at any time. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.
- Turquesa
By offering poolside continental breakfast guests can enjoy the relaxing morning sun and a satisfying morning meal. There is a breakfast and lunch buffet and A la carte dinner. Enjoy delicious Italian dishes and satiate your pasta cravings.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- ATM/Cash machine†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- ATM/Cash machine†
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Exercise gym
- Gift/News stand†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Parking†
- Pool
- Restaurant
- Room service†
- Safe deposit box†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Internet Access†
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Visit www.weddings.palaceresorts.com for more information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteKid's Club offers supervised activities.
- Fitness center on-site
- Motorized Water Sports †
- PoolThere are 2 pools on-site including an infinity pool. This property has swim-up bars.
- Spa †
- On-site EntertainmentTheme parties and shows nightly.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5531 reviews
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Oct 17, 2025Not a bad day in paradise!
Cozumel Palace was unbelievable! Staff was excellent, always trying to please and make our trip the best! The food at all the restaurants didn’t disappoint! Food was delicious! Housekeeping made sure our rooms were clean! Resort is very safe! It was nice to be able to see downtown Cozumel! People were very friendly! We had a loft suite which was fantastic! Would get the same suite again! Jairo was our poolside waiter and was fantastic! Jairo had a great personality and delivered delicious cocktails the whole week! We scuba diving while we were there! We did the discovery dive. Sugei helped us get signed up and made sure we had all the paperwork! She was brilliant and has much enthusiasm for her job! Fernando was our dive instructor! I’d highly recommend Fernando if you’re thinking about scuba diving! He made us feel calm in the water and we had a blast! No doubt we will come back and do our dive certifications with Fernando! We paid for a photographer to take pictures! She was awesome! Lots of great memories for the week! Can’t wait to go back!
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Oct 08, 2025
We love the Palace staff
We enjoyed staying at Cozumel Palace. Everything is good. The service is exceptional. From Reception, Vacation Planning to Recreation, Spa to Restaurants, Cafe to Room Service, the staff are very nice. I regret not writing down all their names to mention here. Victoria, Carmita, Jose and Jonathan from Momo; Izamar, Nataly from Bugambilias; Gabriel, Jesus, Elizabeth from Flamingos, Luis from Recreation. There are many others, they all provide excellent services. If you like water sports, this is the place, we snorkeled, scuba dive, paddle board, kayak. We highly recommend this resort.
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Oct 06, 2025
We just needed a room for the night. I have not been to this property but we did go to the moon Palace in Jamaica. So we walked
The all-inclusive was a bonus! The restaurants were magnificent! We enjoyed the wagyu at the Chinese restaurant! definitely do it! Even though it was for one night it was wonderful 💯.
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Oct 06, 2025
Cozumel Palace is wonderful!
Cozumel Palace is the best possible mix of warmth, hospitality, luxury and relaxation. From the moment you arrive to the very last as you board your departure vehicle, every interaction is welcoming and professional, without being stuffy or pretentious. As a Celiac who loves to travel, Palace Resorts as a whole, has been great for variety and quality when it comes to providing me with Celiac safe meals and snacks, but here they went the extra mile. The chefs and kitchen and serving staff ensured plenty of delicious meals, never once making me feel bad for needing to request special food or accomodations for its special preparation. The staff at the Cozumel Palace goes to extra lengths in every possible way to make guests feel welcome and cared for. The personalized attention we received during our trip made our stay even more special than we could have ever dreamed of! From having gluten free crepes mix brought in just for me, to making a special batch of an item not normally offered, just because we mentioned having a craving for it during a conversation with our server one day, all the way to the beautiful room decorations they added to help us celebrate our anniversary, I struggle to find the words to express so much gratitude toward the entire Cozumel Palace team. The property doesn't have a beach front, but it does have a wonderful rocky outcropping in the back that drops off directly into the crystal clear, warm ocean waters Cozumel is known for. No need to worry about tracking sand into your room! It's perfect for snorkeling, scuba diving, paddleboarding, or just taking a swim in the ocean for fun! All in all, Cozumel Palace is home away from home and will always hd a special place in our hearts thanks to their incredible staff!
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Oct 03, 2025
Dive trip to Cozumel was a huge success!
We have come several times to Cozumel Palace. It is awesome! The service! The staff is incredible. They start to feel like family. From Emmanuel, the pool concierge, to Nataly, our waitress, they met our every need! Thank you Cozumel Palace! See you soon.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed