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Cozumel Palace rests on the romantic island of Cozumel, surrounded by the
second largest coral reef in the world. You c
...
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Cozumel Palace rests on the romantic island of Cozumel, surrounded by the
second largest coral reef in the world. You can explore this incredible
underwater world snorkeling or diving.
Less
"We have stayed at 2 different Palace Resorts and loved them both. The Cozumel Palace is much smaller than the Aventura Spa Palace, with more of an intimate feel. It also has the advantage of direct acc..." – DougSportfit
55 out of 59 (93%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.5
Service
4.8
Beaches & Pools
4.0
Dining Options
4.3
Room Comfort
4.7
"We have stayed at 2 different Palace Resorts and loved them both. The Cozumel Palace is much smaller than the Aventura Spa Palace, with more of an intimate feel. It also has the advantage of direct acc..." – DougSportfit
55 out of 59 (93%) customers would recommend this product to a friend.
All Customer Reviews
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August 17, 2016
Very nice hotel
Beautiful view from rooms. Nice facility. service was awesome. Food was good except the Asian food . Bar at the lobby was awful. No sand beach.
The resort is beautiful and well maintained, the staff is friendly and helpful ! The Dock into the water is wonderful, defiantly recommend snorkeling there. Service is wonderful in the restaurants and bars ! The rooms are amazing and room service is great they came twice a day. The resort is well maintained and CLEAN! The only negative was that the Italian restaurant had a dress code and me and my boyfriend only did carry ons so he did not pack extra paints or dress shoes so we were unable to eat there, they did offer for him to borrow paints (but he didn't want to do that) The other two sit down restaurants were so good we didn't even get to try out the dinner buffet outside but the food there looks good too! Breakfast buffet was good so many options and a little different every morning and same for lunch. DEFIANTLY use your resort credit for excursions it was totally worth it for me and my boyfriend! Every night they had performances of different kinds that were all great! we went to them almost every night after dinner. Overall loved the resort and would defiantly try out their other resorts in different places.
The entire staff at Cozumel palace were exceptional. They were very upbeat, friendly and professional. The salon was first class. I had an unbelievable massage and facial. The staff could not do enough to make sure we were totally happy. Will go back again and again.
From:Jamesport ny Age:Over 65 Travel:1-2 trips/year
August 1, 2016
Family vaca/20th
The hotel staff was simply awesome! Our stay at Cozumel Palace was a week and by the second day, the wait staff and the host/hostess already knew us by name and what we liked to drink...
We knew there was really no beach, just sandy areas, we picked this resort because of the snorkeling, which was great!! We drove around the island to snorkel, but we all agreed that we don't need to get outside of the hotel for awesome underwater sights. The pool was pretty good. An infinity pool spills into a regular pool where all the activities takes place. Which is fun to watch, but just wished the pool to be a bit bigger...
The dining options was adequate for a week long stay, if we had stayed longer, I may get tired of the same food. The kids loved the buffet style appetizers at the Asian, Mexican and Flamingo restaurants. Speaking of the food.... Simply does not disappoint! The food was amazing... We had stayed at other All inclusive resorts before, and sometimes we do get sick and tired of pretty much the same food. The choices of food here was just about perfect for a week long stay.
The Jacuzzi and the hammock were great additions to the room. The room was very comfortable and nice little sitting area for us to play games for simply hang out.
A shout out to the staff! We celebrated our 20th wedding anniversary while we were there, the staff surprised us w/ nice little dessert in our room!
Thank you!
Before I go, beware of airport "tourist info" scams!
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What's the best excursion? How much should you tip?
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Can you answer these questions?
10 questions, 27 answers.
Can you swim in front of the hotel. Do they have steps or a latter to get into the water. I assume that the water is deep .10 answers
5 years, 62 months ago
Louisiana
You are able to access the ocean just steps from the pool in order to snorkel in front of the resort.
KristinCC
You can swim in front of the hotel. However, there is no beach on the resort. There is sand by the pool area and you can get into the ocean by ladder or steps. The water is very clear and pretty deep. (around 15-25 feet on average in the swimming area i would guess)
tyguyguy
Yes, you can swim in front of the hotel. There are three ladders to get into the water or you can jump from the peer, not dive. The water is deep enough but not too deep. It's very clear and very pretty! We loved it!
JessG2012
yes the water is deep. there are steps. People snorkled there.
Bentleyw
Yes, you can swim. There are a couple of sets of steps to get into and out of the water. It is mostly deep, but you are very bouyant and it is easy to swim and/or float.
pghpensfan
Yes you can swim in front of the hotel, they have a large area roped off for the guest. they also provide snorkle gear. They have to entrances via latters and steps. Water starts off about 8-10 feet and get deeper the farther out you go, approx. 20-25 feet.
JERRYCONNIE
Yes. The water is deep and provides great snorkeling. There are two places to enter for snorkeling, one is like a small dock near the main pool. This entrance is a bit of a jump down to the water with a ladder to get back up. On the other side of the pool bar, behind the towel center, there is a much easier access point with excellent snorkeling and tons of fish. Great resort, you can't go wrong.
DonJuanDeLaNooch
Yes, the snorkeling is great and there are two entries into the water from pool. Very nice to enjoy if wanting to view some marine life.
ScottyB
There is no beach but there are steps leading down to the water as well as a dock you can jump off of with a ladder to climb back out.
Wheeldon
yes, there are three entries into the water and all have steps/stairs
SUNNYHKB
Is Scuba Diving included with all-inclusive packages?3 answers
How many dives?
4 years, 60 months ago
Idaho
Scuba diving is not included with the all-inclusive package. it is an additional charge.
JanelCC
The diving is included only if you are a certified diver. The rates to go out with an instructor for non-certified divers are very good.
Wheeldon
i know they give hotel credits which pays for dives. maybe 2
SUNNYHKB
Does the hotel provide dining options for vegetarians?2 answers
Wondering about vegetarian dining options - I do not eat fish or meat.
4 years, 51 months ago
Bobsy
This resort does have 4 restaurants, however these restaurants are not geared specifically towards vegetarians. They may have vegetarian item, for more information please contact the resort directly.
CaitlinCC
There is a large variety of food choices for every diet. There is a lot of fresh fruit & veggies and always 3 different juices to select from.
Cynthus
how from from cruise port and cost for taxi to cozumel palace1 answer
3 years, 43 months ago
vass, nc
Please be advised that CheapCaribbean.com offers only the roundtrip airport transfer service to and from resorts. However, cruises are booked through an affiliate company of CheapCaribbean.com. For further information regarding cruises, please feel free to contact the Cruise Department directly at 1-800-201-8310.
MariaCC
Resort Credits at Cozumel Palace3 answers
On other sites, 7 night stays at Cozumel Palace come with $1500 resort credits. There is no mention of this on CheapCaribbean.
1) Are the resort credits included with the CC package?
2) Can I use the resort package to upgrade my room?
3 years, 42 months ago
BCoz
For specific questions regarding package inclusions and upgrades, we ask that you please call #1-800-915-2322 to speak with one of our Beach Experts. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
No, you can't use the resort credits to upgrade your room. There is an add'l $99 charge added to your bill to do that.
Cynthus
Yes depending on the amount of nights you stay determines the amount of points but it is included in cheep Caribbean and when you check into the hotel they will explain it to you. if you look on the Cozumel palace website it also tells you about the credit points. We used our points and it was totally worth it!
Nikki430
Additional Guest Fee1 answer
I would like to book a flight & hotel package for my husband & myself and invite another couple to stay with us in a Jr. Suite. They would be responsible for their own air transportation. How much is the fee to have them as additional guests in our suite? The fee should include all amenities (food, drinks, sister resort sharing, activities, etc.)
3 years, 42 months ago
BCoz2
As pricing is based upon availability of specific travel dates, for inquiries regarding package pricing, we ask you to please call #1-800-915-2322 to speak with one of our Beach Experts. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
Do taxis take american money?3 answers
2 years, 26 months ago
CT
The US Dollar is widely accepted in Cozumel and tourist areas of Mexico.
CCGreg
Yes, but be careful of currency exchange. Instead of 14-1, many places including taxis may only honor 10-1. Get some pesos and it's easier.
DiverDaveSC
Yes, they do. I would suggest ask the hotel front desk how much it would roughly cost to where you plan to go before hop in a taxi.
FlyingAce29
What beaches are easily accessible From Cozumel Palace?2 answers
2 years, 24 months ago
lisa
Please contact one of our Beach Experts at 1-800-915-2322 for further assistance.
BILLCC
Playacar Palace is a 30 minute ferry ride across, and honors Cozumel Palace wristbands. Like have two resorts for the price of one. Great beaches and facilities, along with free drinks.
DiverDaveSC
what is your smoking policy. do you have smoking areas. can you smoke on the balcony1 answer
1 year, 15 months ago
craig
Please check with the resort directly for the most up to date information regarding smoking policy. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
is there a dock a private dive boat can pick us up at available and is there a charge to have the boat dock for pick ups1 answer
10 months ago
Chef Jeff
This resort does have a dock on property, however for pricing and information on private docking, you would need to speak to the resort directly.
JeannieCC
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
169 guestrooms and suites decorated with a
Mediterranean flair and architecture. Each room is equipped with air-conditioning, liquor dispenser,
mini bar, satellite TV, in-room safe, coffee maker, hair dryer, and iron with
ironing board.
Cozumel Palace has luxurious rooms that offer breathtaking views and the Palace signature whirlpool tubs for two that definitely draws people to return here time and time again.
What We'd Change
While there isn't a beach on the property, there it has a large active pool as well as an onsite dive shop to accommodate all of your underwater needs.
Why You Should Go
Cozumel is a diver's paradise and offers one of the world's largest coral reefs to explore.
Available Amenities
Tour Assistance
Car Rental Available
Volleyball
Babysitting/Child Care ($)
Concierge Services
Cribs Available on Request
Currency Exchange
Dive Shop
Fitness/Exercise Room
Gift Shop
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Roll-Away Bed (on request)
Swim-Up Bar(s)
Swimming Pool(s)
24 Hour Front Desk
Dry Cleaning Services
Parking
Safe Deposit Box
Non-Smoking Rooms (on request)
3 Restaurants
Wheelchair Accessible
ATM/Banking
Massage ($)
Ice Machine
Handicap Room Available
Wedding Services ($)
24 Hour Room Service ($)
Bell Staff Service
Honeymoon Packages ($)
Wireless Internet
Nearby Excursions & Attractions
Beach
Coral Reef
Dining
Golf Course(s)
Jet Ski Rentals
Kayaking
Medical Facilities
Motor Boat Rentals
Nature Park(s)
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Shopping
Tennis Courts
Water-Skiing
Windsurfing
Map of Local Area
Cozumel, gem of the Mexican Caribbean, located twelve miles off the southern coast of the Yucatan, is a destination for
people seeking a laid back vacation that includes the island's world renowned diving or snorkeling its fabled coral reefs.
Cozumel Palace
Rafael E. Melgar K.M. 1.5, Cozumel, Quintana Roo, 77600 Mexico
011-52-987-872-9430
Hotel Description
Cozumel Palace: Take a Dive in Luxury
Cozumel Palace rests on the romantic island of Cozumel, surrounded by the
second largest coral reef in the world. You can explore this incredible
underwater world snorkeling or diving.
This Palace Resort is a beautiful combination of spacious colonial design
with touches of contemporary Mexican decor. Located on the waterfront, this
destination, popular with divers and vacationers alike, sits along a rocky
portion of coastline just outside the town of San Miguel. The on-site dive shop
offers equipment, snorkeling and diving excursions to the area's coral
reefs.
Whatever your plans may be, Cozumel Palace makes it an easy and relaxing
vacation. It features a fitness center, 2 outdoor swimming pools, including one
infinity, a swim up bar and restaurants with International, Mexican and Asian
cuisines.
This hotel is All-Inclusive.
Features include:
Luxurious accommodations
Fine dining
Delicious snacks
Top shelf drinks
24-hour room service
Sensational daily and nightly entertainment
Unlimited phone calls within Mexico and to the Continental US and Canada
(see restrictions below)
30 minutes of internet use in the Business Center per room, per stay
All Taxes and gratuities
Eat and Play at All Palace Resorts: Guests of Cozumel Palace are welcome to
enjoy the facilities and restaurants of Sun Palace, Moon Palace, Playacar
Palace, Isla Mujeres Palace and Beach Palace. Transportation, however, is not
provided at all resorts.
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
Turquesa Type: Italian Hours: Continental breakfast - daily, 6:30am-7am; Breakfast
buffet - daily, 7am-11am; Lunch buffet - daily, 12:30pm-4pm; Dinner - daily,
6pm-11pm Description: Poolside restaurant featuring breakfast and lunch
buffets with Italian a la carte dinners.
Momo No Hana Type: Asian Hours: Dinner - daily, 5:30pm-11pm Description: Asian a la carte restaurant with a serene
atmosphere. Dress code: Casual elegance (long pants, collared shirts &
shoes required)
Bugambilias
Type: Mexican Hours: Daily, 5:30pm-11pm Description: Featuring a la carte Mexican cuisine served in a
country-side atmosphere. Dress code: Elegant casual. Gentlemen are requested to wear
long pants and a collared shirt.
Flamingos Snack Bar Type: Light fare Hours: Lunch - daily, 11pm-5pm; Dinner buffet - daily,
6:30pm-11pm Description: Poolside bar from 9:00 am to 8:00 pm. Grill and
fine cuts from 7:00 pm to 11:00 pm.
All hours are subject to change.
BARS/NIGHTLIFE
Lobby Bar
Drinks, snacks and live music. Daily, 8am-noon.
BEACH
The resort is ideally situated on a stretch of white sand, near many ocean
activities.
POOLS
Cozumel Palace features 2 outdoor swimming pools, including an infinity pool,
as well as a swim-up bar.
SPORTS/ACTIVITIES
Water
An on-site dive shop offers diving services.
Scuba diving
Snorkeling
Pool volleyball
Pool basketball
Water aerobics
Water polo
Non-motorized water sports at Playa Mia Beach Club
Guests of all experience levels will have the opportunity to participate in
diving excursions aboard one of Aqua Safari's fleet of well-equipped vessels
for an additional charge:
Discover Scuba Diving Introductory Course
Palace Two-Tank Dive
Land
Fitness center
Table games
Horse shoes
Pilates
Yoga
Bocce Ball
Golf
The 18-hole course at Cozumel Country Club is about a 15-minute drive from
Cozumel Palace.
INTERNET
Cozumel Palace offers complimentary Wi-Fi to guests of the resort.
SPA SERVICES
The dedicated and trained Cozumel spa professionals offer many services. Choose
from massage, body and personalized facial treatments, or share a couple's
massage with your partner on side by side massage tables. The Spa at Cozumel
Palace features 4 couple's treatment rooms and 5 individual treatment rooms.
WEDDING/HONEYMOON
Cozumel Palace offers a number of wedding packages to help make your dream wedding
a reality. With an on-site wedding planner to take care of the details, you can
rest assured that Cozumel Palace will have all your details covered. Please contact the resort directly for
information on the complimentary wedding/honeymoon packages.
CHILD CARE
The Kids Club at Cozumel Palace offers a fun menu of exciting activities that
children ages 4-12 are sure to enjoy. There is also a playground and pool for
small children, as well as daily planned activities near the pool area and
theme parties or shows each evening for the whole family. Daily, 10am-4:30pm
and 7:30pm-9pm.
ADDITIONAL INFORMATION
Location
Cozumel Palace is located on the eastern coast of the island, 10 minutes from
the Cozumel International Airport (CZM) and 15 minutes from downtown San
Miguel.
Check In/Check Out Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week In observance of Holy Week, some resorts in the Dominican Republic,
Mexico and Costa Rica may put limits on the use of motorized water sports and
loud music.
Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada
to all our guests at all resorts. Some Restrictions apply.
Conditions
Calls must be made from your room.
Other international calls will be charged at a special rate.
If unused, this service cannot be exchanged for cash value.
Excludes:
Calls to Hawaii, Virgin Islands, Puerto Rico and other international
calls
800 calls
Calls through an outside operator
Collect calls
Calls using other phone companies
Calls to cell phones within Mexico
All hours, fees, amenities, information and services are subject to change
without notice.
