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Azul Sensatori Mexico a Gourmet Inclusive Resort, by Karisma

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $729 All-Inclusive
Info Customer Reviews Questions & Answers

When it's time to unplug from the world, let the Caribbean sun recharge your family at Azul Sensatori in Cancun. Sparkl ... More

Customer Rating 5 Reviews
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.1
Dining Options
 
3.6
Room Comfort
 
4.5
4.1 out of 5
"This resort had the friendliest staff. Very nice resort not to big!!" – nicki3060
7 out of 8 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.1
Service
 
4.2
Beaches & Pools
 
4.1
Dining Options
 
3.6
Room Comfort
 
4.5
4.1 out of 5
"This resort had the friendliest staff. Very nice resort not to big!!" – nicki3060
7 out of 8 (88%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 5 reviews. Sort by
May 19, 2016
Not sure what went wrong here -no room for 8 hours

I visited this lovely looking resort 5/7-5/10. I attended a friends beach front wedding and traveled alone. This stay was probably my 10th all inclusive experience all over the Caribbean islands, unfortunately it was by far the worst. I arrived to resort early (11ish) as the wedding started at 3pm. 3 is also checkin time - so there was no room ready for me (i booked a Luxury Jacuzzi Ocean View Suite). I was offered to use the shower in the spa and to use any of the resort facilities and informed i would be put on the priority list for a room. I walked around the resort, found some of the other wedding party and got lunch at Spoon before going to check to see if my room was ready yet. I went back to reception at 1 and the room was still not ready. At that point a friend of mine had arrived and was ALSO waiting for a room. I opted to shower in the spa as not to be late for the wedding - during that time my friend who arrived after me had gotten his room so i finished dressing there. The wedding was gorgeous - minus the dozen or so bikini clad guest standing on all sides of the gazebo watching. The vows were great and music timing worked. After the wedding there was a small cocktail reception where food and drinks were passed around. This all worked well - it was a lovely day and the grounds were impeccable. After the cocktail reception there was a 2 hour lag of time, so once again i went to reception inquiring about my room, at this point it was about 530pm. My room was STILL not ready so again i went to my friends room with ALL my luggage and changed for the reception. The reception was nicely decorated but the food was just ok, more like buffet food served family style but the DJ was great and the bar set up was quick and efficient. During the reception I snuck out to reception again as they told me to check back around 7pm. At that time - still no room, but a promise of an upgraded room, a 50 minute massage and a bottle of champagne. I went back to the wedding reception and around 9:00 once again i went back to the reception desk, in were i finally got keys to my room. The room was the same i room i paid for - only located in the "adults" building #2. the room was nice and clean. Housekeeping was also good throughout the stay. This was a really awful way to start a trip - and i think set a tone for the remainder of the stay. I actually moved my things in around 11pm, in where i found the tv didn't work, they came to fix this quick enough. The next day i found the hair dryer didn't work and that in the afternoons i had to opt to use the jacuzzi as the shower was cold. Everything else was fine - not great other than the look of the resort. There were always chairs on the beach and the wait staff there was pretty quick. I did take advantage of the massage (it was great - by Augusten) - but even that was confusing when i went to schedule it. The next morning they had no record of it. Also even after asking twice at reception, i never received my bottle of champagne. I also never got the standard champagne and wet towel when i arrived. Very VERY disappointing. The last night i was there a friend and I - in hopes of salvaging some of the experience bought the "CHEFS KITCHEN" meal (this is an extra charge)- this is a 23 course dining experience with the chef in the kitchen. This was a great experience, and even living in Manhattan New York, i've not experienced suck before. Kudos to the chef and the sommelier. I'm not sure if my experience was a fluke - but aside form the chefs dinner the customer service was very poor. https://www.tripadvisor.com/ShowUserReviews-g240327-d1176806-r374238958-Azul_Sensatori_Hotel_by_Karisma-Puerto_Morelos_Yucatan_Peninsula.html#

Not sure what went wrong here -no room for 8 hours Not sure what went wrong here -no room for 8 hours
2 of 2 found this helpful
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Overall Rating: 2
Value
 
4.0
Service
 
1.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34
Travel: 1-2 trips/year

March 29, 2015
Quick Get Away

We chose this resort for a quick get away because it was rated 5*****. I would rate it 3-4 ****. The rooms were very nice, the property was beautiful. The food was very good. The adult pool situation was less than ideal. Not enough chairs or cabanas to accommodate many people. It was too small for the size of the resort. Because of this, were had to find poolside at the other pools that were for children. This was not the area we preferred. The food was very good but the 1 adult restaurant was never available. It was booked and reserved the entire week we were there. So, again we had to have our meals among families, groups, children, etc. These two factors were a big disappointment and I will not be returning. We are 2 adults with grown children so we wanted to be with other couple adults. I would recommend to others because it is nice and has things for children. I just personally will not return. Probably the most disappointing was no reservations for the adult restaurant for the entire week. That's pretty ridiculous!!


8 of 8 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Arlington, TX
Age: 45-54
Travel: 1-2 trips/year

September 2, 2014
Great Deal

We had visited this resort 3 years ago and I was concerned that it may not be as nice as it was...but it was wonderful. Our room was large spacious and on the ground floor. The people who work here are outstanding. I did feel so relaxed. The entertainment every night was lively and fun. We had great weather and would recommend this resort to anyone!


1 of 3 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Tampa,FL
Age: 55-64
Travel: 3-6 trips/year

January 21, 2014
Good for families with babies

This hotel has some good things going for it: Set up for babies, all restaurants and many public spaces have Fisher Price toys available for kids, which is great for families with toddlers. Good children's club where you can go with your little one and they have access to a lot of toys as well. You can leave a child 4 y.o. -12 y.o. to participate in daily program, but since our daughter was only 22 months we stayed with her. They also provide cribs, strollers, changing tables, etc. The territory is compact and shady and easy to get to places fast. Beach is fine, we had to get up early to put our beach bag and occupy a cabana to be in the shade during the day but if you don't need one, there were beach lounges available. Swimming in the ocean is problematic, there are stones and it is slippery, so keep this in mind. They do try to keep the beach clean and remove the sea grass on the regular basis. Overall territory is well kept and clean. One of the biggest disappointments was food - they call it gourmet, but I would disagree. Restaurants were OK, nothing spectacular. But buffet was so-so, repetitive and not very impressive. They kept food on the heater for too long so the meat got dry, and after the first two days I did not eat it again. There were usually two types of fish that was fresh and well cooked. Cold cuts: cheese was fine, but meat was not tasty, too much fat and not enough flavor. There was really no good selection of Mexican food that was a disappointment. Guacamole was average, not what you expect in Mexico and while in other hotels we had a choice of 4-5 salsas, and Mexican dishes, tortillas, etc. cooked on demand for breakfast, lunch and dinner, there was nothing like this here. There was no sour cream available to put on a few available Mexican style entrees for example. And both me and my mother got stomach upset for the first time ever in our 7 or 8 trips to Mexico. Nothing drastic, but enough to stop eating the last two days of our vacation which was a disappointment. Another problem was the fact that there were many weddings going on at the hotel. They had receptions set up in the courtyard right by our windows so almost every night there was a dance party going until 11pm, which is not something you want with a baby trying to sleep. The wedding guests were in full party mode so there was a lot of walking around in high heels at 3 am that is very noisy on stone floors, slamming doors, turning on Jacuzzi in the room which was very loud in the middle of the night. We could hear it from the floor above us, then the child on that floor started to cry, people shouted, it was not very peaceful at all. We were in the middle building #3, not in the Family building, but since we were travelling with grandparents, we needed two connected rooms and that was the only place available where we could have that. Entertainment was decent, geared for families, not like some hotels where it borders on the striptease show and you feel embarrassed that you child has to watch this, so no complaints about that. I would not say that this is a bad hotel overall, the service was usually good and concierge helped with questions, etc. But for the amount of money you spend on your vacation having good food and quiet nighttime is pretty important and we don't feel that we got that.


2 of 2 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Albany, NY
Age: 45-54
Travel: 1-2 trips/year

Room Information

Azul Sensatori features 438 spacious and luxurious suites located in four story buildings with elevators. Suites include views of the pool, garden, ocean or ocean front, air-conditioning, 32" plasma TV, DVD player, I-Pod docking station, in-suite hydro jet jacuzzi, radio/alarm clock, safety deposit box, once daily stocked minibar, oversized balcony or terrace, private marble bathrooms and a rain forest showerhead.

Room Details

Luxury Jacuzzi Suite
Hotel/Studio Unit Details

Luxury Jacuzzi Ocean View Suite
Hotel/Studio Unit Details

Jacuzzi Jr. Suite
Hotel/Studio Unit Details

Family Jacuzzi Suite
Hotel/Studio Unit Details

Premium Jacuzzi Suite
Hotel/Studio Unit Details

Premium Jacuzzi Swim Up Suite
Hotel/Studio Unit Details

What's to Love

One of the best things about Azul Sensatori Hotel is that it takes care of everyone with separate luxury options for kids and adults alike.

 

What We'd Change

You can't walk to any outside attractions, but with so many on-site options for fun and entertainment, you won't find many reasons to leave.

 

Why You Should Go

The all-inclusive Azul Sensatori Hotel offers fun for the family, while at the same time honoring adults' need for privacy. Three pools provide plenty of hang-out space.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Pool Bar
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Dance Classes
  • Medical Services ($)
  • Game Room
  • Scuba Lessons
  • 6 Restaurants
  • 6 Bars/Lounges
  • Snack Bar
  • Elevators
  • Climbing Wall
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Beach Towels
  • Room Service
  • Business Services ($)
  • Boogie Boarding
  • Honeymoon Packages ($)
  • Tour Desk
  • Flat Screen Television
  • Butler & Bell Staff
  • Gift Shop ($)
  • Fishing ($)


Nearby Excursions & Attractions

  • ATV Rides
  • Bars and Nightlife
  • Chichen Itza and Coba Ruins
  • Fishing
  • Horseback Riding
  • Mayan Ruins
  • Scuba Diving

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Azul Sensatori Mexico a Gourmet Inclusive Resort, by Karisma

Carretera Cancun-Puerto Morelos, Km 27.5 Manz 37 Super Manz 12

+52 99 8872 8450

Hotel Description

Azul Sensatori Mexico a Gourmet Inclusive Resort, by Karisma: Lavish in Sensational Luxury

When it's time to unplug from the world, let the Caribbean sun recharge your family at Azul Sensatori in Cancun. Sparkling pools, delicious food and adults-only options make it easy for everyone to unplug in their own special way at this resort on Bahia Petempich, one of the nicest beaches on the Yucatan coast.

Put on that new swimsuit and find your spot at one of the three pools at Azul Sensatori. Sensatori features a children's pool and water park to keep them in seventh heaven while the grown-ups have their own escape at the adults-only pool, where the friendly mixologists at the swim-up bar serve up more than 30 specialty mojitos. For the adventuresome members of the family, kayaks, boogie boards, paddleboats and snorkeling equipment are waiting to take you on a water adventure in the beautiful turquoise-blue water.

We love the entertainment options for kids at Azulitos Playhouse Kids Club, where kids under 12 can do arts and crafts, enjoy the interactive game room or bounce around in the My Gym(R) Center that features a trampoline, parallel bars and padded floor. Teens can get their groove on in the Breeze Teens Club with rock climbing, video games and awesome supervised after-dark parties. For extra luxury, spend some time at Vasa Spa and Fitness Center and let the soothing scents and waterfall sounds combine with a sensuous kiwi-mango mask to soothe your stressed-out nerves and send you home relaxed and happy.

After you have worked up an appetite, the six restaurants at hotel will satisfy your appetite. For a memorable evening, choose the elegant 12-course Author's Dinner at the adults-only Le Chique, or your family can enjoy the seaside Caribbean bistro, Zavaz, where the seafood is so fresh you might recognize it from your early afternoon snorkeling trip. The whole family will love the entertainment offered at the Rooftop Garden Lounge. And couples can dance to the live music at Zocalo before retreating to one of the Luxury Jacuzzi Swim Up Suites with an over-sized terrace and direct access to the lazy river.

This hotel is All-Inclusive.
Features include:

  • Accommodations as selected
  • Champagne welcome drink with personalized check-in
  • All meals and specialty snacks
  • All local and selected international premium alcoholic and non-alcoholic drinks and juices
  • Mini bar with beer, water and soft drinks, restocked once daily
  • 24-hour room service (restrictions apply on rainy days)
  • Concierge and vacation planner services
  • All taxes and gratuities

Optional services not included in package:

  • Tour desk
  • Scuba diving trips, certification, rental equipment and deep-sea fishing
  • Romantic or family dinners on the beach
  • Family and friends vacation planner
  • Special wedding and honeymoon packages
  • Car rental and limousine service
  • Shuttle transportation to Cancun and Playa del Carmen
  • Mini air hockey, mini ping-pong and mini soccer in kids club, gaming, billiards and air hockey in teens club
  • DVD menu
  • International wine selection from cellar
  • Babysitting services
  • Fax and internet services
  • International phone calls
  • Currency exchange
  • Laundry services
  • 24-hour medical services.


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Le Chique
Type: Gourmet
Hours: Mon-Sat, 6pm-10pm
Description: Le Chique is an adult-only, indoor, air-conditioned restaurant serving the 12-course Author's Dinner featuring interesting ingredient combinations with visual flair by simultaneous table service. Dining at this restaurant is only inclusive for guests who book Premium Jacuzzi Suites and Premium Jacuzzi Swim-Up Suites. For guests staying in other categories, there will be a $25 per person service charge.
Dress code: Elegant

Spoon
Type: International
Hours: Breakfast - daily, 6:30am-11:30pm; Lunch - daily, 11:30am-5:30pm; Dinner - daily, 5:30pm-10pm; Snacks - daily, 10pm-1am
Description: Spoon is an indoor, air-conditioned interactive restaurant. Guests can watch the chefs at work and put in requests to suit personal tastes.

Tapaz
Type: International
Hours: Daily, 5:30pm-10:30pm
Description: This indoor, air conditioned restaurant serves tapas and a variety of international cuisine that is perfect for families and friends.

Sienna
Type: Italian
Hours: Daily, 5:30pm-10:30pm
Description: Fresh hand-made pastas, crusty pizzas cooked in a brick oven and simmering sauces with fresh herbs are features of this authentic, Tuscan-style restaurant.

Zavaz
Type: Caribbean
Hours: Breakfast - daily, 7:30am-10:30am; Lunch - daily, noon-3pm;Dinner- daily, 5:30pm-10pm
Description: Indoor, air-conditioned restaurant serving a menu with Caribbean flair.

Zocalo
Type: Mexican
Hours: Breakfast - daily, 7am-10pm; Lunch - daily, noon-4pm; Dinner - daily, 5:30pm-10pm
Description: This classic Mexican restaurant showcases regional cuisine and offers favorites like quesadillas and a large kid's menu. Sit inside under the soaring thatched roof or outside on the covered terrace overlooking the ocean.

All hours are subject to change.



BARS/NIGHTLIFE

Wave Bar
Located in the adults-only pool, serving international beverages poolside. Daily, 10am-11pm.

Cantina Zocalo
This little kiosk is located at the edge of the pool and beach, and offers drinks throughout the day. Daily, 10am-1am

Swim-up Bars
Serving international drinks with swim-up service. Daily, 10am-6pm.

Zavas Lounge
Latin-inspired lounge serving cool coladas made from exotic fruit juices and liquor. Daily, 10am-6pm.

Rooftop Garden Lounge
One-of-a-kind rooftop lounge with cocktail service and nightly entertainment. Garden is open all day, cocktail service from 12pm-1am.

Mojito Lounge
Serving 31 specialty mojitos in a fashionable lounge atmosphere. Daily, 11am-2am.

Night Life
At night, the Rooftop Garden Lounge presents an entertainment show suitable for families, followed by dancing under the stars. Listen to live music in Zocaloor Mojito Lounge.



BEACH

Azul Sensatori offers an oceanfront beach lined with beach beds and beach butlers to cater to your every need.

POOLS

Three swimming pools wind their way throughout the resort, offering many chances for leisure and activity. A children's pool and splash water park will keep the little ones entertained, while complimentary diving lessons will get you ready for the great blue sea.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaks
  • Paddleboats
  • Boogie boards
  • Scuba diving clinics in the pool
  • Water aerobics
  • Water volleyball

Land

  • Fitness center
  • Yoga
  • Rock climbing
  • Flag football
  • Beach volleyball

Golf
The course at Riviera Cancun Golf and Resorts is a 25-minute drive from the resort.



INTERNET

Internet service is available in rooms and in the Internet cafe for a fee.

SPA SERVICES

Enter a world of Zen-inspired spaces at Azul Sensatori's 14,000-sq-ft Vassa Spa and Fitness Center. Take in the soothing scents, the sound of water fountains, handcrafted tile mosaics and the shafts of light filtering from the spa atrium dome. Many of the Vassa Spa treatments use local elements like obsidian, clay and honey. Specific treatments are available for men, kids and expectant mothers. Massages are also available in a beach or garden gazebo or in your suite.

Kids will love the chocolate massage topped off with a strawberry manicure from the mini spa, which is designed especially for them.



WEDDING/HONEYMOON

For a special wedding, this beachfront resort offers unique ceremony settings, value-added packages, free wedding planning services and ultra-chic honeymoon suites. The resort's location provides a variety of venues ideal for your ceremony and many wedding services are able to be customized. Contact the resort for specific wedding package information.

CHILD CARE

Azul Sensatori Hotel puts kids and teens first to ensure they have fun and go home with good memories and perhaps some new skills. No need to lug baby gear or toys from home. Azul will provide a monitor, stroller, and bottle warmer, baby bathtub, Gourmet Gerber baby food and much more. Select the latest Fisher-Price toys from the special menu and they will be delivered directly to your suite.

Kids ages 6 months to 12 years love spending time at the Azulitos Playhouse Kid's Club, complete with toys, equipment and programs by Fisher-Price and My Gym.

Breeze Teens Club is a hip hangout for ages 13 to 17, offering interactive games like Wii and air hockey, as well as a rock climbing wall, CD mixing classes, beach volleyball tournaments and tennis clinics. At night, the Teen Club features a lighted dance floor and non-alcoholic drinks until 1am.

The resort also offers a parent's night out, during which children ages 4-12 are supervised while parents enjoy a night off.



ADDITIONAL INFORMATION

Location
Azul Sensatori is located approximately 20 minutes from Cancun International Airport (CUN) in the town of Puerto Morelos.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 3-night minimum stay is required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Luxury Jacuzzi Suite
  • Travel: Now - October 31
  • Sale Extended to Oct 26
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4 days, 3 nights
Travel Dates 10/30 - 12/17
Starting at $729 was $1189
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 8/27 - 11/2
Starting at $809 was $1209
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Jacuzzi Jr. Suite
4 days, 3 nights
Travel Dates 11/27 - 12/22
Starting at $879 was $1279
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