What We Love
- Feeling like royalty during the red carpet check-in while nibbling on frozen treats.
- Every room is upgraded to The Sun Club, a family-centric program that features fun activities for kids such as cartoons in the rooms & milk and cookies.
- Kids get a resort passport that kicks off a scavenger hunt (read: keeps them occupied so you can chill).
- The Pirate's Paradise Waterpark that includes a pirate ship and a 40-foot plank for wayward guests.
- Getting pampered at the spa with stress-reducing massages, rejuvenating facials, and more.
Things to Know
- Spectacular snorkeling at Montego Bay Marine Park, Jamaica's first underwater national park with protected swimming areas.
- Located on a private peninsula that boasts over 1,800 feet of beautiful white sand and palapas.
- Close proximity to the famed Dunns River Falls.
- Thrilling eco-adventure tours are available for all guests.
- It's near the "Hip Strip," a cultural epi-center filled with handcrafts by local artisans, Jamaican food and island hospitality.
- A golf course is only 30 minutes away.
Picture yourself here: your facial has begun and you are totally zoned out, in a blissful state of chillaxing while your kids (oblivious to where you are) are sliding down waterslides and cavorting, endlessly entertaining themselves at the Pirate's Paradise Waterpark.
At Sunscape Cove Resort & Spa, you and your family are treated like royalty - but in a fun, relaxed, non-stiff-upper-lip way. These smartly organized, home-away-from homes promise a ginormous amount of family-centric activities, and deliver Unlimited-Fun® - for the kid in everyone. Yep, the chances to laugh and smile at Sunscape Splash Resort & Spa are endless. You'll enjoy buckets of good stuff that includes:
- Dwelling in comfy, spacious suites steps away from the pure white sands kissed by turquoise waters
- Dining at a variety of scrumptious restaurants with kid-friendly menus and unlimited drinks
- Releasing your kiddos to the Explorer's Club (3-12) so they can burn off some energy with castle competitions, arts & crafts, and more
- Sending your 13-17 year-olds to the Core Zone so they can constructively channel their teen angst
- Enjoying family entertainment
- Cutting loose with dozens of land and water activities
- Welcome letter
- Complimentary in-room snacks
- 25% spa discount
- An in-room breakfast
Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:
- A professional couple or family photo
- 30% off a romantic dinner
Please note, not all reservations qualify for the above VIP inclusions and added values. Read all conditions here to see if you're eligible.
*Eligible upgraded room categories include the Sunclub Deluxe Beachfront.
Location
Montego BayProperty Information
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Resort Details
Dining
Amenities
Activities
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
WiFi Policy: WiFi is free and open in the Sunscape Cove Lobby and Sun Club rooms but with limited bytes.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1980 reviews
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Apr 04, 2020Why not to consider this resort
Overall my experience was negative and the cons outweigh the pros... So I don't have much positive to say about the resort. Rooms: It's a family resort but no elevator so it was difficult when they couldn't accomodate our 1st floor request for part of our stay. We had to carry two strollers up and down the stairs everytime we took the kids out. Rooms: We also requested a crib for the baby - it arrived 7 hours after we got the room and only because I called them 3 times to followup. Once the crib was set up, the room was so tight we had zero walking space... We would jump across beds to get to the door. Kids food: Food for kids was very limited, and the limited variety was poorly made. For example their pizza is made on flatbread that is hard and stale (pic attached). Pasta at the restaurants had no flavors not even salt. Fries were the only decent option for kids (is that even considered a meal?) Food: Their buffet options are quite limited, and the flavors are just not upto par. One evening we ordered a basil pasta and there was no basil (pic attached)! And the pasta sauce was a low quality bechamel sauce without any seasoning or spices. Ordered risotto another time and the vegetables were raw and not even slightly cooked/sauteed. They don't have any smoothies or fresh juice at buffet. We traveled with a vegetarian in our group and they pretty much ate potatoes and pasta due to limited options. The bars: drinks at only the lobby premium bar are good, but other bars on the resort watered down the drinks quite a bit. The bars and pools open pretty late - I think 10 am it was. We also got scammed by their onsite photographer, and the resort provided zero help. We purchased two photos from them and were informed that the photos would be emailed later that day (we were checking out the same day so we left in a hurry to catch our shuttle.) When we landed back home we saw they only emailed one photo. It's been 4 months with several follow up emails and pretty much pleas from my end - which the photographer has ignored over and over again, and the resort has offered zero help in this situation. The photographer works out of the resort lobby and not once did the resort bother to followup for me. Resort continuously ignored my request for help and refused to speak to the photographer to see what the problem is. It was out first trip with our newborn and so the photos served an important memory to us and still absolutely no care by Sunscape Cove, its head office AMR Resorts, nor the photographer. After multiple requests and emails to all these people, it's unfortunate but I never recieved the photo with our baby or a response.
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Mar 21, 2020Heaven on Earth
Taking a trip here during the nationwide pandemic is not ideal circumstances, but we LOVED every minute of it! The location was amazing with several beach areas (one right outside of our first-floor hotel room)! A swim-up bar area, lazy river, and several spots for kids. They had a game hut full of items for entertainment, vendors lining the inside of one bar area for travel free shopping of local goods, and so much more! The food was incredible! Five restaurants were available for splash members and two additional restaurants since we were staying at the Cove. At many all-inclusive places, the food can be a drag, but this was no joke! From appetizers to entrees and desserts, everything was delicious. Shekira started off our mornings serving us at the restaurant with such amazing hospitality. The best part of this place, by far were the people that were caring for us. They were always incredibly nice and genuinely wanted us to do nothing but relax and enjoy our time. Shaun, the first man we met, took our bags and refused to have me help, saying this is your paradise and no help is needed. Then we met Tiffany, a wonderful front desk person who helped us to upgrade our rooms from the Splash resort to the Cove. Carlisha and Vinroy, our butlers, took incredible care of us! Making sure we had everything we needed and could always be in contact with them. They truly went above and beyond to provide for us as guests. The bartenders always had a great signature drink and a smile on their faces! Some of our favorites were Shemar, Novar, Cruze, Richard, and so many others! OD came around on the segway by the beach and showed us how to ride it! Really fun guy and always helpful when we needed him! The spa was incredible and the staff there are amazing! They explained each service to us and made sure to provide such great care of us during our massages and facials! Mr. Wise was a great tour guide for our downtown shopping excursion! Offering great advice and guidance about where to shop and how the folks in Jamaica operate. I could say so much more, but just know, THIS is the place in Jamaica that you want to be!
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Mar 18, 2020Wedding, Honeymoon, Vacation
Beautiful country, resort and friendliest people that work very hard to make sure you enjoy your stay. We got married on the beach and enjoyed several excursions. All the staff was wonderful especially Carlisha our butler she was awesome all 8 days of the trip. The wedding department was great and made our day special. Can't wait to go back for our anniversary
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Mar 11, 2020Good food, friendly (kitchen) staff
Food is pretty great, and the entertainment is nothing to complain about! The staff is friendly EXCEPT for the towel booth “gentleman” and the “life guards”. Towel service guys are incredibly rude when you ask for a towel If they’re out (how are we supposed to know, make a sign or something) the “life guards” are incredibly rude and the one at the top of the slides is literally SLEEPING on the job. However, the kitchen staff/waiters are all so incredibly kind.
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Mar 04, 2020
Property Recon
This was a trip taken to check out the resort as a potential place to take our kids & grandkids. As such, we didn't have our expectations for a truly upscale experience set too high. The property itself is in need of updating (painting and patching up of the water features, pools, lazy river, etc). The in room mini bar was disappointing in terms of both selection and quantity. The various bars around the resort had no premium liquors anywhere. They were also understaffed and pretty slow to serve you. The variety and quality of food available on property was a very pleasant surprise. All of the meals were delicious, prepared to order, and were served with a great deal of care and pride. Albert, the restaurant manger, and staff made each meal a great experience. The beach area was pretty small for a resort of this size, and there were not enough palapas or chaise lounge chairs for the number of guests present during our time there.