What We Love

  • Get caught up in the abundance of unique eco-based activities suitable for adults and children alike. 
  • Indulge yourself with all-inclusive luxury and 24-hour room service. 
  • Enjoy an unforgettable meal in one of several onsite restaurants inspired by delicious global cuisine. 

Things to Know

  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Family-friendly activities and entertainment options are available throughout the resort. 
  • Adults-only sections of the resort are available to guests. 
Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at this resort. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! 

Children are a definite priority at this resort, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All-Nature Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The all-inclusive plan lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults-Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and Jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to the spa, featuring a hydrotherapy area for adults and a fitness center, both part of the all-inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive. Features include:
  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 955


Resort Details


You'll have no shortage of outstanding food thanks to 8 restaurants and 7 bars on-site!
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Enjoy 24-hour front desk services, exercise gym access, free parking and daily housekeeping!
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Thrillseekers can enjoy kayaking and windsurfing, while those looking to relax will enjoy the hot tub!
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 25714 reviews
  • 4.0 star tripadvisor rating
    Wedding and Holiday

    Stayed at the hotel for our son’s wedding the rooms in the select adults only area are outdated and require upgrades i.e. decorating, usb connection, add draw/storage. The wedding day organised by hotel generally good but organisers on the day booked sick so the event didn’t flow as arranged. The hotel is large with extensive grounds with jungle and exotic animals in abundance very family oriented but swimming pools need to enlarged or more built. There is a very limited beach and access to sea very difficult even with beach shoes. I think the hotel needs to update its pictures and site plan to show limited beach access. Good restaurant choice but booking is subject to waiting until midnight and hope the restaurant and time you want is available. The main buffet restaurant needs replanning when busy the queue lines get mixed causing chaos. Cocktails readily available but find a good bar tender or you get something you didn’t ask for and ask for alcohol or you get very little A visit to the sister hotel shows how it could be updated. Would rate this hotel three stars would not take a lot to improve ratings in our opinion.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Beautiful salon service in the spa at sandos resort

    I went to the salon for my brother's wedding at sandos resort. I had such a wonderful experience margot made me feel super comfortable and made me look gorgeous. My appointment was at 10:00. I showed up a little earlier they took me right in and I finished earlier than expected. It was extremely pleasant.

    Apr 18, 2024
  • 5.0 star tripadvisor rating
    Wedding hair and make up

    Fabiola did an amazing job! She did exactly what I asked for and the results were perfect! She did my hair, make up and nails. We did a trial two days before and it worked out perfectly! She made me feel so comfortable and made me feel beautiful! Definitely recommend!

    Apr 18, 2024
  • 2.0 star tripadvisor rating
    If your older couple , and usually book 4- 5 star . Like good food and clean resort This place not for you.

    7to14 April /24 we are middle age couple who travel a lot. Invited part of a wedding group .we booked elite room one bedroom suite. And received adults only bracelet . Not black bracelet as advertised for that category. when asked why we were told unless you are a club member( time share ). You only get room in elite section not the perks. Buyer beware!! very old room .bed hard as rock (no joke) no fresh water .water dispenser only in room . Not sanitary!! Little cockroaches seen in room . Just be careful not to take them home . Adult pool was only clean water as far as pools go. Kids pools very cloudy water not clean . Food very poor . Buffet poor selection, food quality poor. Al la carte no better . If ur a foodie not the place for you . Not to mention waking at midnight to book dinner reservations is ridiculous . Not all staff friendly. Grounds and hotel need a lot of love very old run down looking . Lots of people !! not sure were monies going but sure not back in hotel ! Rated 4star on Website and app not accurate. 2star at best. Made the best of our week at Sandos caracol . Sunshine beautiful.

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    We love this resort!!

    Our time at Sandos Caracol Eco Resort Guests, and FANatics: We love love love this resort. ❤️❤️. I travel as a single mom with two girls and I’ve always felt comfortable letting them roam around the resort by themselves. The place is huge but totally walkable. The jungle atmosphere is truly phenomenal and is the main reason why we’ve come here three times already. We booked with Jeff Bries Vacation Rentals - All Inclusive Resorts and I would Strongly recommend him. He was able to get us a better price on the room and all of the Royal Elite benefits. It made many things so much easier - a dedicated pool and bar and restaurant, special events like the Gala, private beds on the beach, and for everyone complaining about getting dinner reservations - if you are RE, you can make your reservations in advance! ☺️. We booked a number of excursions and our transportation from the airport with Christian Ardon and he was fabulous to work with! And we had family pictures taken with Fer HM and they turned out amazing! I’ve seen so many negative posts about Sandos and I just shake my head. This resort is truly breathtaking and the staff go above and beyond to make sure everything is perfect. Reyes at the theater bar knew my girls by name and always took care of them. And Alex at the RE pool ran an errand for us when we needed something. Housekeeping left us a towel animal every day. And every employee we ran into would greet you with a smile and an hola. We love Sandos and are planning our fourth trip back there as soon as we can!!!

    Apr 15, 2024