What We Love

  • Get caught up in the abundance of unique eco-based activities suitable for adults and children alike. 
  • Indulge yourself with all-inclusive luxury and 24-hour room service. 
  • Enjoy an unforgettable meal in one of several onsite restaurants inspired by delicious global cuisine. 

Things to Know

  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Family-friendly activities and entertainment options are available throughout the resort. 
  • Adults-only sections of the resort are available to guests. 

Resort Details

You'll have no shortage of outstanding food thanks to 8 restaurants and 7 bars on-site!
OnSite Dining
  • Various Lounges/Bars
    - Lobby Bar
    - Lounge Bar
    - Bar Plaza
    - Sports Bar
    - Beach Bar
    - Swim up bar
    - 2 pool bars
  • Various Restaurants

    - La Laguna, International buffet. Breakfast, lunch, and dinner.
    - La Toscana, Italian buffet for dinner and international buffet for breakfast.
    - Las Mascaras, Mexican buffet. Dinner.
    - El Templo, Oriental a la carte. Dinner. Reservations required.
    - La Riviera, Mediterranean a la carte. Dinner.
    - Los Lirios, Steakhouse a la carte. Dinner.
    - Fogo do Brazil, Brazilian a la carte. Dinner.
    - Salvia, Healthy food, 24hr snack bar.

    - Santo Taco food truck offers a variety of taco snack options.

    Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.

Enjoy 24-hour front desk services, exercise gym access, free parking and daily housekeeping!
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free parking
  • Game room
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access
On-Site Wedding Services
  • Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.

† Fees may apply

Thrillseekers can enjoy kayaking and windsurfing, while those looking to relax will enjoy the hot tub!
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    There is 1 outdoor hot tub.
  • Motorized Water Sports †
    Water Sports Center
  • Non-Motorized Water Sports
    - Snorkeling equipment
    - Windsurfing
    - Kayaking
  • Pool
    There are 2 pools on-site.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court
    There are 2 tennis courts on-site.
Off-Site Recreation
  • Golf †
    Golf course located within a mile of the property.
On-Site Attraction
  • On-site Entertainment
    * Disco (from 23:00 – 02:00)
    * Theater
    * Family program
Off-Site Attraction
  • Xcaret
  • Xel-Ha
  • Tulum
  • Chichen Itza
  • Other Local Attractions
    Sandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 26221 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Great staff .

    The resort needs some cleaning and repairs. The most important thing about the resort are the workers. The staff at the Los Lirios restaurant is excellent. We went there for lunch the first day we arrived and from that day on we were hooked. We went for breakfast and lunch every day. The Captain Raul would greet us with a smile and show us our table and from there we’d be greeted by all the wait staff at some point during our meals. They are incredibly friendly and helpful. Always making sure we were happy with our food and drinks. Angie,Manuel, Grey, Isidro,and Dalia . They will forever be remembered by us fondly. Also Victor at the select club bar made our stay great with his humor and great drinks.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Painfull restaurant booking for non elite class

    it's a beautiful resort with cenote and pathway thru the forest. The food is basic for Mecico but still good with a variety of food. There not much of a beach at the resort, half of it is rocky. The worst part is booking restaurant at midnight on the dot otherwise you have none. It a scam for restaurant since the resort keep there restaurant a la carte for their Elite class.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    muy caliente!!!!

    I am having the time of my life! Food is amazing. Property is amazing. Activities are a blast! The staff is wonderful! Especially Karla in the Waterpark, Jorge in the Italian restaurant, and the guys in the Mexican restaurant that taught me how to properly drink tequila! I think I'm having a better time than my kids, and my kids are having a blast!

    Feb 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    This place is different

    This resort was different. It wasn't manicured or stuffy , but rather relaxed and comfortable. We have been to plenty of places along the Mayan ( Barcelo, Princess, Palladium, Grand Bahia) and while they were all very nice , this one felt like a different place. There are loads of trees and plants, birds, monkeys, small mammals , iguanas, turtles ( maybe some mosquitos so pack some bug spray) . It never felt busy , and with the trees and plants you could not see the buildings - very jungle-esk. They do try to make it more "Eco- friendly " and I think they are making a difference. The staff , were amazing , always very helpful. A special shout out to Victor ( manager of the restaurants) who went wayyyy out of his way to help us secure a booking. Also , Yusif , whom I think works 24 /7 and is always trying very hard to make your experience great. Kids (and adults) had fun on the waterslides ( you have to be 130 cm to get on the big ones, no exceptions) . They had a street party one night, food, drinks, cotton candy, games, music... it was amazing. The entertianment, including the fire ceremony were worth catching. Only downside ... beach is poor, rocky, hard to navigate... but its still better than any beach in Canada during February. Bottom line, we would go back .

    Feb 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Birthday celebration with my fam

    .The check in process was weird since the receptionist was more worried about a day pass situation and he did not put us the attention required so all ended in having a lot of questions. I took my time to go to the concierge team and also experienced a hard time with the concierge lady who attended me at the beginning. She told me to do everything by myself in an app but at the check in they only mentioned me to go to the concierge for more assistance and restaurant reservations. I was about to complain really hard when I met Itzel Oropeza from the concierge team!! OMG! She was an angel to me! She made my reservation for dinner and call me everyday to make sure we were having a great time!!! Thank you Itzel you definitely saved my birthday celebration! Your amazing customer service was truly appreciate it and cannot wait to come back again :)

    Feb 06, 2025
Hotel Advisories
  • AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy:
    Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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