What We Love

  • Get caught up in the abundance of unique eco-based activities suitable for adults and children alike. 
  • Indulge yourself with all-inclusive luxury and 24-hour room service. 
  • Enjoy an unforgettable meal in one of several onsite restaurants inspired by delicious global cuisine. 

Things to Know

  • Maximize your vacation times by checking pick-up times on scheduled transfers. 
  • Family-friendly activities and entertainment options are available throughout the resort. 
  • Adults-only sections of the resort are available to guests. 
Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at this resort. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! 

Children are a definite priority at this resort, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All-Nature Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The all-inclusive plan lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults-Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and Jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to the spa, featuring a hydrotherapy area for adults and a fitness center, both part of the all-inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive. Features include:
  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges


Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 6
Floors: 3
Total rooms: 956


Resort Details


You'll have no shortage of outstanding food thanks to 8 restaurants and 7 bars on-site!
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Enjoy 24-hour front desk services, exercise gym access, free parking and daily housekeeping!
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Thrillseekers can enjoy kayaking and windsurfing, while those looking to relax will enjoy the hot tub!
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 20187 reviews
  • 5.0 star tripadvisor rating
    Beautiful Resort With So Much to do

    My family was booked to stay here Mar.15-20. Unfortunately we had to return on the 18th because the Canadian government was going to close the borders because of the Covid virus. But other than that which was no fault of the resorts our stay was excellent. We had booked a Standard room but we upgraded to a family superior suite which was an extra $250 roughly. and the room was nice and clean, spacious for the 3 of us right close to the beach. Rm#2004 Lucio Marquez did a great job cleaning our room and he did some excellent towel art everyday for us. Everybody was so friendly and worked so hard, there was so many but I don't remember their names, the bartendars at the pool bar, the waiters in the restaurants. and Veronica at the concierge desk was a huge help with helping me change our transfer from the 20th to the 18th. We tried to fit as much as we could in the 2 full days that we were able to spend there, but I know we missed out on so much. The food wasn't too bad, we ate at the Italian restaurant which was good, the main buffet was good for breakfast, we had lunch at the restaurant beside the pool I really enjoyed the nachos. On the Monday night we ate at the Mexican restaurant and honestly it wasn't great, I would have thought that it would have been the best restaurant there just because we were in Mexico. They didn't even have tacos there. Veronica was able to switch our reservation at the Japanese restaurant and we are so happy that she did. The food there was the best that we had there, and the show was excellent. We didn't have a chance to go to the water park or do any of the free tours that they offer. Once we found out we had to leave early we were so upset but knew it was the right thing to do. We are already counting down to when we can go back so that we can experience everything that this resort has to offer. I would recommend this resort to both families and couples as they do have an adults only section. Definely make a reservation for the Japanese restaurant as soon as you get there, I did and the earliest we could get in was the Thurs. night at 9:30pm 4 days after we checked in. Everyone we talked to spoke english and seemed to appreciate when I tried to speak spanish. I tipped in Pesos and everyone seemed happy to receive it. I didn't see very many people tipping and I felt kind of out of place doing it but they deserve it for the hard work they do. I would tip the maid 100 pesos/day 50 pesos/day for the person that refiled the fridge. I would tip the bartenders 20 pesos everytime I got a drink from the bar and 50 pesos to the waitress at the pool bar or elephant bar when she brought us drinks.. The only complaint I have is that they cut the cord off of the water cooler so the water in the room is just room temperature so bring a water bottle so that you can put it in the fridge. The wild animals were fun to watch, especially the monkeys on our walk to the restaurant for breakfast.

    Mar 24, 2020
  • 5.0 star tripadvisor rating

    Incredible, wonderful people at this hotel. Lots of amazing ammenities...spent time kayaking on ocean, playing volleyball on beach, going on a Mayan tour bike ride, playing in waterpark, swimming in beautiful pools, exploring a Cenote, eating at a variety of restaruants, and watching evening shows...all on the resort campus! Special thanks to Veronica in concierge department. She was so helpful, knowledgable and kind. Also loved our boat tour guide and all! Took two off campus excursions to Xplor and Xavage which were super fun days! A favorite family vacation for sure!

    Mar 23, 2020
  • 5.0 star tripadvisor rating

    It was beautiful experience,will come again soon. Special thank to Antonio, & Karina radka manuela armando ekaterina jesus veronica alondra desiree from Concierge.and im the front desk monserrat and isaias karla

    Mar 22, 2020
  • 5.0 star tripadvisor rating
    Family of 6

    A great family resort. We really liked the shows. Great water park for kids. Very accommodating in all aspects of our vacation. The only complaint I have is that I wish I had a schedule if the activities such as the Mayan sweat lodge etc. I feel like we missed out on a few things.

    Mar 21, 2020
  • 5.0 star tripadvisor rating
    Staff review

    A big thank you to Fernando, Luis, Grey, Nayeli, Vigilda and Said working at Los Lirios making our stay so special!!! We always enjoyed their welcoming and happy attitude. They work hard and love their job. This was our 5th year and every year we come back, we are so happy to see them! Thank you

    Mar 21, 2020