What We Love
The adjacent golf course is a real winner. The free shuttle service there just makes it even better.
Things to Know
If you're looking for a great beach, amazing views and want to play some golf, this is paradise. Perfect for couples.
Renaissance St. Croix Carambola Beach Resort & Spa: Beauty and LuxuryFor a pristine, secluded Caribbean resort that knows luxury and relaxation, look no further than the Renaissance St. Croix Carambola Beach Resort & Spa. Whether you want a great spa, an adjacent golf course or just a gorgeous beach, this resort has you covered.
Lounge around the resort pool with a refreshing beverage from the Flamboyant Bar or rejuvenate in the whirlpool. Floats and tubes are available for your enjoyment and relaxation. Or, head to the resort beach for 1,000 feet of sandy bliss. You can spend the day swimming or snorkeling on the east end where you'll find colorful coral. If that's not your style, there's also a fitness center on-site that's open 24-7 if you prefer activity that doesn't require water.
Another great feature of this resort is the Spa at Carambola. It offers a revitalizing experience for the body, mind and soul through an amazing menu of massages, facials, manicures, pedicures, hair and body treatments. Spend a day at the spa while the golf-aficionados in your party check out the adjacent Carambola Golf & Country Club. This 18-hole golf course offers rolling terrain, spring-like ponds and plenty of beautiful scenery to enjoy. Upon request, free shuttle service to the course is available for guests.
On Friday nights, there's a pirate buffet, so make sure to make reservations. Otherwise, you can grab a quick bite at Flamboyant Bar or wake up bright and early for an a la carte breakfast at Saman Restaurant. With great food, a spa, an adjacent golf course and a gorgeous beach, Renaissance St. Croix Carambola Beach Resort & Spa can't be beat.
This hotel is NOT all-inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.
LocationSt Croix - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating1298 reviews
Quiet, Comfortable, Improving
This resort was heavily damaged during the 2017 hurricane season. It only recently re-opened with limited service and amenities. Before booking, we read other reviews and hoped the low rates were worth it. Considering other resorts in the area cost 2-3 times what the Carambola’s rates are, I think we did well staying here. 1. Location...nestled in the hills, there’s a decent beach and it’s fairly quiet and free of traffic. The views are beautiful. The beach does have a lot of rocky areas with urchins, but there’s a fairly decent portion that’s sandy and fine for swimming. Water shoes are useful here. Not far from the resort, a short 5 minute drive, is Cane Bay Beach. It’s calmer and offers excellent snorkeling. 2. Rooms...we had two rooms. They are clearly still digging out from the hurricane damage, and although there were a few exceptions, the rooms were clean and in good function. I expected worse but they were fairly nice with great views of the water. Everything worked, and other than the second room only having a mini-fridge instead of a normal refrigerator, there’s not much else to note. 3. Service...service is limited here. They won’t clean your room daily, but they will drop off clean sheets, towels and other items if you request them. Everything runs on island time, and the staffing is limited, so don’t expect immediate action. We’d call for new towels, etc, and then go to the pool for a bit. The requested items were waiting for us when we got back to the room. If you need anything quickly, the office staff will try to help you. Overall, it was tolerable. 4. Amenities...the main restaurant is still undergoing renovations, and isn’t open. The pool bar is the main source of food, and has limited hours (4-8pm, closed Monday-Tuesday) and a limited menu. Breakfast is a grab-and-go Continental set up. We bought our own cereal, bagels, etc to eat for breakfast. There’s a very good restaurant five minutes down the road at Cane Bay. They are open most days for lunch and dinner. We ate there several times and ate at the resort several nights. The pool is fairly nice. The resort used to have a dive shop, but the vendor currently operates out of Cane Bay and plans to return to the resort at the end of the year. There was also a spa at Carambola but it too is closed for renovation. 5. Overall...great location if you want quiet and relaxation. Kids loved the pool and beach. It was close to another beach with other dining options. It’s obviously not operating at 100%, but it’s tolerable if you’re looking for a tropical escape and to save money (the Buccaneer is about three times more expensive).
Not ready for prime time
I love Rennaissance Hotels and try to stay at them or JW's when on vacation. This particular hotel, unfortunately, is not Rennaissance or Marriott quality. We checked into the Renaissance St Croix Carambola Beach Resort & Spa and were completely disappointed. Since we had stayed there 10 years ago, we were expecting the same hotel, but it wasn't. 1. Big issue is that the room was filthy. I mean really dirty and had not been cleaned in weeks. There was a think layer of dust and dirt, dead (and live bugs) and other people's hair. Even though we complained constantly - it took them three days to finally show up and clean the room (in the evening and after we spent time - for the 5th time - arguing that someone needed to come in and clean the room.) In this time of COVID-19, I felt like the hotel left us really exposed. 2. There are not sufficient amenities available. The hotel has removed all dishes - which is fine, but they need to make sure there are plastic disposable cups as well as paper coffee cups in the rooms (even the Fairfield Inn gives you these.) 3. The pool bar is only open 4-8pm with limited service. Since this place is not centrally located - it would be nice to have a lunch and longer dinner time. 4. The furniture is old and scratched and broken. 5. There was a bracket and plug for a television - but no televeision. 6. The bathroom door was removed and never replaced - It was clearly visable that the brackets for the door was there - but no door. 7. There was a black layer of dirt on top and the side of the refrigerator. 8. Cobwebs hanging from everywhere and everything. 9. The two burner stove top had crusted burned food on it. 10. The phones in the room don't work - guests have to call the main line from their cell phones or walk back to reception to make any requests or order from the bar. 11. The last guest left some sugar on the kitchen counter which caused us to have ants in two different streams - I had to clean this up with hand sanitizer - not my ideal vacation activity. I took 31 pictures of separate issues - which I attached a few to give a better understanding of what you are getting into.
A HOT MESS
One of the worst hotels ever! First of all, my family of 4 paid for a beach view and we barely had a view of the beach. There was a room attached to our room that had a balcony facing the beach. I’m definitely sure that room was the one we paid for and were supposed to be in. Secondly, we were there for 7 nights and never got our room serviced! Everyday we left and came back, the room was in the same condition. I had to keep calling everyday, begging (literally) for new towels. Front desk would say “ok, be right there” but never showed up. I would have to keep calling! Besides towels, I had to call for bar soap, shampoo/conditioner, toilet paper and garbage bags. Third, when we got to the room there was no extra bedding for the pull out bed. No sheets, blankets and pillows. NOTHING! I had to call for bedding which also took forever to arrive. There’s an entire closet which should be stocked up with extra bedding. Fourthly, the room was very dusty. Dust kept falling from the ceiling. This hotel was just a major wreck for my family. We stayed at the Buccaneer in January and Carambola could NEVER compare! I wish i could get a refund of some sort. Won’t be staying there ever again!
Not as Advertized
I’m posting this on multiple sites for visibility. Based on the pictures posted and the amenities advertised, the current state of the hotel falls enormously short of expectations. We (my girlfriend and I) booked our stay here on short notice, as we both took significant time off to visit Rome prior to the coronavirus outbreak. We saw a four star hotel on St. Croix for ~250 a night, thought it would be a steal, and booked an 8 night stay. If you are looking for a four star hotel when booking this property, you will be extremely disappointed. The resort is still an active construction site, and upon arriving you will be asked to sign a waiver releasing the resort owners from any liability due to injuries you may suffer as a result of the property being an active construction site. I would estimate that a third of the rooms are still under repair. Only recently opened to the public, but still mostly FEMA employees, Lime Tree refinery workers, and certain small groups. The property has still yet to be fully recovered from Hurricane Maria. With good management, it would have a lot of potential. Personnel: Based on our time there, I would estimate that they employ two people to operate the booth at the front gate, with the employees working in 12 hour shifts. They employ two people to at the front desk, with the employees working in 12 hour shifts. They employ one person in the kitchen as far as I can tell for most of the day, with an additional person working from 6-9 PM. They employ one person to work the bar from 4-9 PM 6 days per week. They employ two house keepers. In total, I don’t think that more than 8 people at any one time serving a resort which nominally has 154 rooms. I suspect that the true number is something like four or five people on staff at one time, with housekeepers having the night off and the bartender/extra cook having the day off. As a result of that, the customer service is quite poor. Amenities: There are almost no amenities as advertised. In order: - There is no hot tub, as it is broken - There is no rentals of kayak/ snorkel/etc, despite there being a hotspot for stingrays/sea turtles within swimming distance of the resort beach - At one time, a tour guide operator for scuba had a location on site, that is not the case - There is no spa - The bar is open from 4-9 PM ever day except Monday, when it is closed - There is no “Samaan” restaurant - The bar restaurant only serves food from 6-9 PM - Food (poor quality) is served buffet style for breakfast, lunch, and occasionally dinner in a room near registration. None of this is communicated at check in. If you eat any of this, (e.g. grab coffee at breakfast) you will be charged 15 $. Again, you are not given any of this information at check in despite it being advertised as continental breakfast. There is excellent food available for less elsewhere on the island History: As far as I can tell, it got to this point as a result of Hurricane Maria. Prior to Hurricane Maria, this was a legitimate four star resort owned and operated by Marriott. Based on local news sources, it seems that the LLC holding company for the property took out a 15 million dollar loan. Only two million dollars were repaid. Marriott evidently decided that it made more financial sense for the holding company to default on the loan than to repair the damage from Maria and repay the loan. The Lender took position of the property and sold it at a loss. It is allegedly currently being run by Aimbridge Management for the new owner. Conclusion:The location is still beautiful, and the 2.7 mile hike to the Annaly Bay Tide pools is really special. However, it is wildly overpriced relative to what you get, and I would call this a two star hotel. My only guess for how they can stay open is that the professionals and contractors staying there create price inelastic demand.
Run Down Property! Pictures/Descriptions on Website & Social Med Are Prior to Hurricane - Very Misleading & Dishonest
I am appalled that Carambola Beach Resort St. Croix, US Virgin Islands is even listed as a "Resort". This damaged abandoned looking property should not be open or the nightly rate should be much lower. It should also be indicated that it has not recovered fully from the hurricane as of yet and that it is still not fully operational and under new management or new owner prior to hurricane. Instead they wait for your arrival to have you sign a waiver but by then it is too late for a full refund for what you already paid online. The pictures shown on the website and social media to promote this property very misleading and dishonest, they are all prior to the damages sustained by the hurricane a few years ago and that haven't been completely repaired. I could understand some differences in some outdoor or room furniture pieces or differences in bed linens or beach towels, ect... from what is shown in the pictures but one would still expect the quality to be just as good. The rooms are not throughly clean, they are badly run down, dusty, the bed linens need to be replaced and so does most of the furniture, as well as the beach towels. The $15 breakfast buffet per person and the $30 per person dinner buffet is outrageous for what is offered AND in the room it is offered in. Food or drinks of any kind are NOT available on the property after 9am until 6pm-9pm, unacceptable for a so called resort. The elegant restaurant shown in pictures is not open, it doesn't exist. No gift shop or snack store is open at this property, they are shut down and the mess in those shut down places are filthy dirty that can easily be seen by anyone through the glass windows and doors, not something one expects to see at a resort. No entertainment what so ever, it's like a ghost town. No bell hop person to help get you or your luggage to the room/suite and the walk was far from reception area. During our stay we saw only 5 employees total, this is including the man who checked us in and the lady that checked us out. We were only pleased with our ocean front view. We have stayed in many resorts through the years in the caribbean and other places, and Carambola Beach Resort is far from being a RESORT. My husband and I would never recommend this property to our family, many friends, or associates.