What We Love
- Enjoy exclusive access to a private beach oasis where you can lounge on a beachfront cabana.
- Take time to indulge yourself at the spa, where you'll find a variety of massages, water circuits and the Temazcal traditional Mayan steam bath..
- The on-site Candy Shop is a hit with the kiddos.
Things to Know
- The resort is approximately 17 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is perfectly suited to adults and children alike.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2191 reviews
Quite and Relaxing
We have been to Cozumel and Cancun too many times to count and we have always stayed at hotel's that offered all inclusive. (4-5 star hotel's) This was the first time staying at Intercontinental and this hotel does not offer all inclusive. We had two Luxury ocean view rooms, (Two Queen Beds) it was in the renovated part of the building so it was clean but nothing to rave about. It's pretty comparable to other hotels in Cozumel. It is just not GRAND and luxurious like other 5 star hotels in Cancun. Service also pretty comparable to other hotels nothing above and beyond. However, few people do come to mind who would always ask and check on us to make sure we were taken care and that was Manuel, Jose and David. They remembered our family from the second day. We stayed from June 28-July 4 and it was pretty quite and relaxing. This is the hotel to come for a relaxing vacation to snorkel and enjoy peace and quite. No loud music, no games at the pool, no loud crazy drunk people, no water aerobics, no Zumba or Yoga lessons, no night entertainment. But the pool and the beach area is open 24 hours. But be aware of mosquitos, gnats and bugs, We all usually get bitten and have few bug bites but this time, my husband had so many bug bites all over his body he couldn't enjoy this vacation at all. There were so many bites we were shocked. Except for the area that his swim shorts were covering he was bitten all over his whole body and legs. However, the next day we saw them spraying all around the hotel and I think that helped. Basically the hotel can be little boring and quite sometimes, so you will have to make the best of it. There is a great snorkel right off the beach on the south end of the hotel. (bring your own snorkel) Restaurant food is much better than all inclusive or at least the quality is better. Dollar to peso (22 Pesos to a dollar) was great so when we checked out for 6 adults we paid $3k for food and drinks. (we didn't drink any alcohol) For those of you who need to drink a lot of water to stay hydrated, Restaurants serve bottled water or filtered water so you can request either one. The hotel seems to be well prepared with temperature checks, masks, rubbing alcohol gels. All staff are wearing masks. QR codes are used for menus, hotel maps etc. Only thing I didn't like is that at check in there was no explanation of the hotel amenities or where anything is located. You pretty much have to figure it out yourself. So to sum it up. Out of 6 adults 4 say they would return and My husband not so much due to mosquitos bites. Me, I think I would go elsewhere as well.
Wonderful and Relaxing
I traveled during Covid during the last week of June 202. The property was beautiful and there were not very many travelers at the property (I hope it picks up). The staff takes COVID very seriously as they would take your temperature upon entering the grounds, all staff at all times work masks and you could see them constantly cleaning. The property is beautiful, the staff were professional and friendly and have a certain pride in working there and they were all wonderful at every level. Keep up the good work and I plan to stay there again. Thank you . Derek M
Nice Hotel, Big Pool, Nice Beach
My experience here was very nice. I stayed in a standard room right in front of a beach and extremely close to the pool and rental area. The beach was also a short walk away. The cleaners were very kind. The breakfast buffet definitely ranked high for me and the smoothies were great. The lunch and dinner food were above-average and the New Years Party was just spectacular
4 of us stayed for 2 wonderful nights in January. This is truly a 5 star property! The service and facilities were impeccable, the food amazing, and my room was a dream come true! It was the first stop on our 4 hotel/6 island trip and we needed to relax and unwind - which we did with copious amounts of their fabulous ceviche (and booze)! Truly hated to leave. The staff was kind, friendly, and efficient. Just loved every minute there!
We had a beachfront room due to my Ambassador Club upgrade in the center section steps from the beach, Le Cap restaurant, and pool. We mostly ate at the two casual spots, breakfast at the Caribeño and lunch or dinner at Le Cap. The bikes that are provided for free are excellent Trek hybrids that we used to ride to San Miguel and also to the Money Bar. There is an Alamo car rep in the lobby and we rented a small compact to drive to the east side of the island and to the San Gervasio ruin. The service and staff is top notch, everyone is super helpful and friendly. The snorkeling is really nice on both the north and south end of the property and the local dive shop, Scuba Du, has daily dive and snorkeling excursions. Next time I visit I plan to rent a tank and just dive right off the property to check out the small wreck of a barge on the north end. We were there the day after all cruise ships stop operating and the difference in San Miguel was striking. Really feel bad for all the vendors and taxi drivers etc that depend on tourism, it’s going to be a really rough few months I fear for them. The hotel really started to empty out as well and there didn’t seem to be many people checking on March 16th when we left. I will definitely return some day, it was our first visit to Cozumel and the four days we spent there were not enough to do all we could have. Really loved the IC Presidente.