What We Love
- Enjoy exclusive access to a private beach oasis where you can lounge on a beachfront cabana.
- Take time to indulge yourself at the spa, where you'll find a variety of massages, water circuits and the Temazcal traditional Mayan steam bath..
- The on-site Candy Shop is a hit with the kiddos.
Things to Know
- The resort is approximately 17 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is perfectly suited to adults and children alike.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2189 reviews
4 of us stayed for 2 wonderful nights in January. This is truly a 5 star property! The service and facilities were impeccable, the food amazing, and my room was a dream come true! It was the first stop on our 4 hotel/6 island trip and we needed to relax and unwind - which we did with copious amounts of their fabulous ceviche (and booze)! Truly hated to leave. The staff was kind, friendly, and efficient. Just loved every minute there!
We had a beachfront room due to my Ambassador Club upgrade in the center section steps from the beach, Le Cap restaurant, and pool. We mostly ate at the two casual spots, breakfast at the Caribeño and lunch or dinner at Le Cap. The bikes that are provided for free are excellent Trek hybrids that we used to ride to San Miguel and also to the Money Bar. There is an Alamo car rep in the lobby and we rented a small compact to drive to the east side of the island and to the San Gervasio ruin. The service and staff is top notch, everyone is super helpful and friendly. The snorkeling is really nice on both the north and south end of the property and the local dive shop, Scuba Du, has daily dive and snorkeling excursions. Next time I visit I plan to rent a tank and just dive right off the property to check out the small wreck of a barge on the north end. We were there the day after all cruise ships stop operating and the difference in San Miguel was striking. Really feel bad for all the vendors and taxi drivers etc that depend on tourism, it’s going to be a really rough few months I fear for them. The hotel really started to empty out as well and there didn’t seem to be many people checking on March 16th when we left. I will definitely return some day, it was our first visit to Cozumel and the four days we spent there were not enough to do all we could have. Really loved the IC Presidente.
Have not stayed but for the presidente inter-continental to refuse to refund deposits during this world crisis just says volumes about what their concern is. Money not people and the health of the entire world. I will make sure everyone knows how you treat your guests
Memorable and exceptional
My wife and I stayed for six wonderful days at the Presidente and loved every minute. The property is beautiful, the food is delicious, the service is attentive and friendly, the rooms and common areas are clean and well-maintained, and the overall atmosphere is welcoming and comfortable. We booked through Expedia (part of a bundle deal) and requested a standard room with a king bed, but were instead assigned a standard room with two double beds. We hoped to request a king bed room upon check-in (but we knew the request could only be accommodated if a room was available, of course). At check-in, Rocio at the front desk made us feel so welcome and she went the extra mile to help accommodate our request for a king bed room, which worked out perfectly. Thank you, Rocio! We loved snorkeling right on the property, and spent the rest of our time relaxing on the manicured beach with soft white sand, sipping tropical, reasonably-priced drinks at the pool and hot tub, and eating delicious meals and snacks at the waterfront restaurants. I think I saw one review of this hotel on Tripadvisor mention that the quality of the food is similar to that at all-inclusive resorts, but perhaps they were just ordering the wrong dishes, because we really enjoyed the food. We focused on seafood and regional dishes, which were all delicious. The reefs right at the shoreline and within the swimming area are full of beautiful fish, and the tide pools have lots of crabs, snails, fish, and other animals to watch without even having to get in the water. The resident pelicans and iguanas are fun to watch, as well. The hotel is so easy to get to from the airport (we rented a car so we could go to Punta Sur and the Mega as needed) and guest parking was abundant (I assume most guests take taxis or shuttles from the airport). We had planned on visiting a few other beach clubs during our trip (which is another reason we rented a car), but we ended up staying on the property most of the time, for all of the reasons mentioned above! (On a subsequent trip we'd like to see Playa de San Martin, but the winds were strong our of the east during this visit so the water would have been too rough to snorkel on that side of the island.) It was my second time at the Presidente and I was excited to share it with my wife (her first time at the resort) and everything exceed both of our expectations, which were already very high. Can't wait to visit again and hopefully share the experience with our friends and family!
Very nice, with some issues
I'll begin with the good. This hotel is beautiful. The beds are comfortable and housekeeping was excellent. The housekeepers, and people working at the beach and pool are so friendly. Beach was beautiful and snorkeling was wonderful. We usually took a cab to town (110 pesos) for breakfast and supper so rarely ate at the hotel. The one time we ate in the seafood restaurant the food wasn't worth the price. My issues were that I booked a room with 2 queens and an additional open living room (paid extra for that) with ocean view. When we arrived, they said they only had King rooms. We were 2 female friends traveling together so I feel like they thought that was not an issue. Would they have done that with 2 male business men traveling together, I don't think so. After discussion, we told them we didn't find that acceptable but what choice did we have at that point. She gave us our room and when we got there, she had given us a king room with no living room. by this time, we were tired from traveling and just went with it. The next day I asked the front desk to check into getting us a room with the living room and contacting us about it. Never heard from them and I wasn't going to ruin my vacation by continually arguing about it. As I said, the room was still beautiful but not what I had paid for. I would go back but only if they would guarantee my room type.