What We Love
- You're steps away from the beach - the rooms are closer to the sands.
- Tons of activities - three tennis courts, ping pong, foosball, soccer. Game on.
- This resort is adults-only.
Things to Know
- You're just a short 30 minutes from Punta Cana International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Revel in all the facilities and restaurants (except buffets) at the resort’s sister complex.
LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12079 reviews
Bahia Principe Ambar - Well Worth It!
I like the Bahia Principe chain of hotel complexes and have visited their properties in Cayo Levantado, Mexico & Jamaica. The Ambar and its adjacent “Sister” hotels are run in a very familiar fashion. Transport from the airport is around 30 minutes and arriving at the hotel complex the main drop off is at the Aquamarine Hotel which is followed by a very short electric cart trip to the Ambar lobby. Booking in was straight forward, bags put to the side for delivery to our room later whilst we were introduced to our butler, who then took us on a short personal tour and then onto our room. The only issue concerned the Wi-Fi which didn’t get activated. Having waited and waited our log in code still didn’t work, I approached the check in staff who wouldn’t help and told me to ask at customer relations. They couldn’t work out what was wrong either, I managed to track down our Butler who eventually found out that we hadn’t been booked in correctly at check in! We had previously contacted the hotel to request a room at the pool / beach end of the complex and this was provided and, in my opinion, the best area to stay in. The rooms are in 11 blocks with 3 floors in each (no elevators). The ground floor rooms have swim up pools on the edge of their patios. The rooms have recently been decorated and updated. They are very light and well presented – A/C is provided although I wasn’t able to turn it off. Towels are changed daily / when required, slippers and robes are provided. There is a widescreen TV, tea & coffee making facilities and a mini bar. The mini bar is refreshed daily – but not always fully refreshed. Bottled water is also left daily. There is an evening “Turn down” service but this is a bit hit & miss. The pool area is vast, there are plenty of sunbeds, but these are positioned very close to each other. There are many sunshades. Of course, the “Best positioned” sun loungers get reserved, but there was never a problem getting 2 beds together at any time of the day. Drinks are available at the pool bar and there is a waitress service around the pool. Most lunchtimes a chef will cook fresh paella, burgers, chips etc to the side of the pool area. The beach area is large, loungers and sunshades are plentiful, and the sand is golden. The whole area is covered in dappled shade of numerous palm trees. There is a well-run beach bar and also waiter service to your lounger. Depending on the weather, the sea is clear, warm and a beautiful aquamarine colour. Beware - whilst we were there sun loungers were being reserved well before sunrise – but there were plenty to go around. The main buffet restaurant is located off the lobby and this is open for Breakfast, Lunch and Dinner. No booking is required and there is no real dress code. Drink service is to the table by the glass. As a guest of the Ambar you can eat at their a la carte restaurants and those of the neighbouring hotels. Reservations are required at these restaurants and there is a dress code to be followed (although not always enforced). To book a restaurant see your butler or customer relations in the lobby, there is also a self-service computer screen in the lobby to make reservations. Reservations can be made contacting the hotel before arrival to avoid disappointment. We very much enjoyed ourselves at Portofino, Limbo, M.E.A.T, El Olivio, Thali & Mashua Nikkei. Food and service was very good at each of these restaurants – just what we had hope for and expected At the Rodizio restaurant the staff were wonderful, but the food was a little disappointing. Things weren’t so great at Maiko where the teppanyaki show was very rushed & disappointing, no account was taken for those at the table who were English speaking. The Fish Market wasn’t great either, there was no real atmosphere and food was poor, we were both unwell the following day. The best food was saved for diners who wished to pay extra for dishes such as lobster! But nothing could ever convince us to go back to The Greek restaurant. Again, there was no atmosphere, but the service and the standard of food fell well below what was required. Unfortunately, our server didn’t appear to speak any English, we were forced to point to the menu to indicate our food choice and even then, the wrong dishes were brought out to us. Before we had even finished the 1st course, the next course was placed on our table. I asked for more rose wine and white wine was poured into my glass, I stopped the waiter & pointed this out, they then tried to fill the same glass with rose. The food quality was poor and hadn’t been prepared properly, we left before desserts could be served and definitely cannot recommend this restaurant. The beach restaurant Las Brisas is well situated for those using the beach or the pool and we ate breakfast and lunch there most days. The food is of a good quality and the staff work ever so hard. The “Egg” station at breakfast provided fresh beautifully cooked omelettes and eggs to order. There was always a large choice of foods, drink service is by the glass to the table. At lunch times tables are available on the decking outside the M.E.A.T restaurant, you still collect your own buffet food from Las Brisas but the drinks are served in real glass and the waiter service is very attentive. Most evenings there is some form of event taking place in the lobby area, this ranges from Karaoke – a dance show performed by the animation team. Valentines night saw the lobby transformed into the inside of circus tent with a special show for lovers, all the staff dressed up for the evening making it very special! Sometimes it’s a little bit of a struggle to get a drink at the bar – this is usually because most of the bartenders are preparing drinks for waiters to take to tables. The drinks provided are both local and imported. The beer is a local lager - Presidente, there was Bombay Sapphire and Tanqueray Gin along with a local brand. Red, White, Rose and Sparkling wine was also available, as was real Bailey’s. There is a beautiful coffee shop next to the lobby, this is open all day for tea, coffee and cake – just like Starbucks et al and is also part of the All-Inclusive experience. Transport is provided between Ambar and the other hotels by electric buggies, but the complex is not so big, and most places can be reached on foot with a little walk. We did have a minor problem one evening when we came back from dinner and found water leaking through our ceiling. We reported this immediately and an engineer came out withing 15 minutes. Apparently the A/C had sprung a leak which they fixed, unfortunately by the morning the plaster had come away from the ceiling leaving a nasty looking hole – we chased this up with customer relations who arranged for the hole to be filled and painted over. Overall, we enjoyed the holiday, but there were a couple of niggles, but we didn’t let these minor things spoil our enjoyment – as they were only minor, yes, they could have been better but hey ho! A big thing for me was that the hotel Management team got together and attended the TUI welcome meeting to show their faces and introduce themselves to us. Having met them it was very interesting to see the same managers out and about the complex during the day, checking that the running of the hotel and restaurants was going smoothly and were there to be approached if guests had any issues. Would we stay at Bahia Principe again – Yes. Would we return to Ambar – yes. Can we recommend Ambar – Yes of course, all in all we had a lovely 2 weeks.
Not our best vacation at Bahia Resorts
We had a 9 night stay booked from March 10 - 19. I will prefece this by saying the end of our vacation was during the large outbreak of COVID 19. When we arrived the check-in process was smooth an quick. Will at the front desk was very helpful. He told us up front that he was new and was very gracious in how he assisted. We were shown to our room - 2nd floor in a corner suite. Very nice room and very spacious. We are gold members with Bahia Principe and should have had an upgraded mini-bar and towels in our room. Neither.....our mini-bar was never stocked - we had to constantly ask the Butler for the mini-bar service. The room was well cleaned and always fresh towels - just never stocked the mini-bar. The only thing we didn't like in our room was the ceiling fan - it was on HIGH speed all the time with no way to adjust it. Always available pool/beach chairs and plenty of space. For the most part the staff was gracious and very welcoming. The pool bar staff were terrific. Gabriel, Omar and Kiuston were fantastic. We enjoyed the evening entertainment and the facilities. Very beautiful grounds to just walk and enjoy. The front desk manager, Josuan was terrific. He assisted with an issue we had with our transportation. We did request Butler service thru the app a few times and never received it. My husband did get a massage at the Bahia Spa and even though we were gold members - he did not receive the discount on the massage that he was supposed to receive. Very disappointing that because every person's wristband was black - the staff didn't know that people were supposed to receive discounts so we paid full price. The wristbands are also your "door keys" but it's not practical. It felt like I needed to dislocate my arm to get the door open. It's a great feature - but needs to be perfected. Our main issue came on Sunday, March 15. We were talking with people in the pool and found out that they were closing the Esmerelda and Aquamarine and a few other resorts due to low occupancy from the Coronavirus. We did have some dinner reservations at those locations. We were never notified of these closures. We went to the Concierge to ask and were told - yes, your dinner reservations are cancelled and we can't get you into other options. We weren't happy with this and asked that this be corrected. They did accommodate us on Tuesday night, but they couldn't accommodate on Wednesday. Wednesday night, we left our room at 6:05 to go to the buffet for dinner and came back around 9:30 p.m. to find a note under our door indicating that we had a dinner reservation at 6:30 p.m. Did they really expect that we would get the note, be able to get dressed for dinner and to the restaurant in 25 minutes?? UNACCEPTABLE. This note should have been delivered sooner. Overall - we love the Bahia properties, but this was less than a terrific stay. We will reconsider where we stay in the future.
Excellent until covid-19 pandemic
We had previously stayed at the esmeralda and the aquamarine. This time ambar. Everything was wonderful. Had a great time, beach, room, food, pool, staff all great. But then covid-19 pandemic arrived and we had to cut our vacation short and head back to Canada early. So thankful we used a travel agent and she could get us flights on an air Canada flight back home instead of waiting for air Transat. We will return to the ambar when the world returns to normal. Thank you to all at the ambar, hope you are all safe and okay.
Big language barrier. Staff not very friendly. Hotel now closed
The Ambar is in a huge complex which has 4 other hotels within it. First impressions are of a beautifully laid out, well maintained hotel. We booked a twin room but on arrival we were told that there were none available but we could have a swim-up room with a king size bed for an additional £1200. When we refused this,a twin room miraculously appeared! Trying to make Reception and waiting staff understand what we wanted was like trying to push water uphill. Very few of the Reception and waiting staff were friendly, others made serving us a chore rather than a pleasure to be waiting on us. The final straw came when 4 days into the 2 week holiday all guests were told to 'evacuate' the hotel due to the COVID-19 outbreak. Not the hotel's fault, the Dominican Republic Government ordered it but we were given very little time to pack our belongings. The hotel is beautifully laid out but we will not be going back there any time soon!
Ambar: New look and new feel
This was our 8th trip to Ambar. We were looking forward to seeing the renovations as we were unable to visit last winter. Over all, the renos are a definite improvement. We enjoyed the freshly updated room! It took some getting used to the stiffness of the new mattress although the maid was able to get us a thin topper for it which helped significantly. I found the food was better than two years ago. Service was excellent in almost all cases. BIG shout outs must go to Angela at the Takara restaurant in Esmeralda as well as Domingo at Rodizio. Good to see our friends Desiree and Marlene at the pool! The only issue worth mentioning was problems with our a La Carte bookings. My wife is fastidious when it comes to trip planning. She always books all our a La Cartes well in advance. During the last few trips to Ambar, Ambar Reyes was in charge of guest services. She was an excellent representative and we never had an issue with anything. This time however, it was not so simple. We found when we arrived that none of our a La Carte reservations were booked. Fortunately, we were able to secure a few. We still had an issue with one that was supposed to be booked by the rep and wasn't. Fortunately, she was able to get us in at the last minute. Growing pains perhaps? Not sure. One other change we noticed was the with the entertainment. In the past, there had been more elaborate entertainment options from one section to the next and day to the next. We found the entertainment this time to be engaging but predictable across the resort sections with not much variation. Having said that, it was a great trip, and we really enjoyed our stay. I would recommend Ambar without hesitation.