Iberostar Tucán hotel is truly a unique stay, guests can encounter all sorts of monkeys, tropical birds, fish, turtles, and other indigenous flora and fauna which makes this hotel a proud holder of Green Globe Certification. That’s not all, from thrilling entertainment to scrumptious dining options, your all-inclusive stay in Riviera Maya is bound to be exciting and relaxing!

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Resort Details

Dining

Various restaurants and bars serve a variety of delicious drinks and cuisines.
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Amenities

The resort offers public area Wi-Fi, meeting rooms, room service and other luxurious amenities.
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Activities

Guests can enjoy archery, water sports, tennis, dancing and more fun activities.
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Hotel Advisories

Advisory STUDENT/YOUTH GROUPS POLICY: In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March & April, Groups shall adhere to the following conditions: · All student/youth groups must be preapproved & will be reviewed case by case
Advisory Family Room - category has a minimum occupancy of 4 paying guests. If this requirement in not met, the hotel will deny the booking.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 21
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

SPRING BREAK POLICY: Bookings traveling in the months of March 1st, 2020 and April 30th, 2020. will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY: Bookings traveling in the months of March 1st, 2021 and April 30th, 2021. will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March 1st, 2020-April 30th 2020. Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 8824 reviews
  • 5.0 star tripadvisor rating
    I love this Resort

    Everyone should go visit this resort its the best resort and the company is amazing. The reson why i recomend this resort it has everything that kids want to do. Kids can hangout with other kids and create a memoroies and parents to relax and go to the spa. The families can enjoy a stress free day from the kids and enjoy dinner and lunch even breakfest asa family and also thee shows is amazing

    Apr 13, 2020
  • 4.0 star tripadvisor rating
    A beautiful place with friendly staff

    This resort has beautiful grounds. You feel like you are in the jungle. There are animals all over the place. I enjoyed taking pictures of the animals. The staff is friendly and dedicated. The night time shows were good. The food was good with a lot of variety. There were lots of good fruit. You can tell they are putting a lot of effort to offer good food. The food is good but not the greatest. The biggest problem with the buffets is that the food is not always warm enough. My friend had a steak at one of the restaurants and it was not tender. I tasted her steak and it was not the highest quality meat. I find some of the restaurants never opened. I liked the food on the beech. The best food I ate was BBQs on the beech. I find the beech overcrowded and often there was no room to get some shade. You have to go very early in the day to get a shady place on the beech. I enjoyed the salsa band on the beech. The room was comfortable and clean. I did not like the mildew smell in the room. I wish there were more activities in the daytime when you have enough of the beech. We did not go to the activities outside the resort because it was way too expensive. For example, it would have cost for both of us $320 (can.) to visit xcaret for a few hours. My friend came to this place a few years ago and said it is not as good as before because of all the cutbacks they made (maybe to save money). As for myself, I enjoyed this place. I may come back if they don’t raise the prices too much.

    Mar 22, 2020
  • 5.0 star tripadvisor rating
    Great service

    My family went to the Iberostar last week w our 2 year old grandson. We thoroughly enjoyed the stay. The chefs willingly made special vegetable dishes for the 2 year old who doesn't eat the more spiced dishes. As for myself, I really enjoyed their hot green sauces.

    Mar 21, 2020
  • 5.0 star tripadvisor rating
    Excellent stay

    An amazing place to recharge your energy. The staff really take serious their job of entertain and make you feel welcome, the food is delicious and diverse. I highly recommend the Cozumel bufett although the food is good in all their restaurants

    Mar 21, 2020
  • 5.0 star tripadvisor rating
    A+ resort

    Very good resort from A-Z rooms are a little old style but very clean. Pool entertainment is way above other resorts we visited. Food is good , there is nothing negative i can write we will be coming back . So many animals around. We visited 6 allinclusive resorts in 2019-2020 and Tucan is the best one and was not the most expensive.

    Mar 21, 2020