What We Love

  • Unwind and let your troubles slip away during an indulgent beachfront massage.
  • Your children can run around at the kid's pool or Kid's Club while you relax.
  • The resort is only five minutes from downtown Playa del Carmen, which features outstanding shopping and dining opportunities. 

Things to Know

  • The resort is only 55 minutes from the airport. 
  • The resort's property protects a section of tropical rainforest, making this spot quite the eco adventure.
  • Unwind in a lounger next to one of the resort's four pools. You'll be living your best life. 
You've hit the beach jackpot at this expansive, breathtaking hotel. Inside this portal to Mayan culture, you'll find limestone replicas of the Mayan gods and even real Mayan ruins to explore day in and day out. With palapas on the beach and a bar right around the corner, you'll be enjoying all the margs in the world as you sit back and enjoy the sound of the waves on the shore. 

On top of all of this, you can dive into the watersports, beach and pool life, along with unlimited food and drinks while you kick back and watch some flashy entertainment. 

All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!

Location

Playa del Carmen - On Beach
Cancun International Airport (CUN) : 37 miles

Property Information

Year Built: 1997
Accessible rooms: 2
Floors: 3
Total rooms: 350

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory SPRING BREAK POLICY: Bookings traveling in the months of March and April will be subject to the following conditions: · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in. · In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Advisory SPRING BREAK GROUPS POLICY: Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions: · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis. · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Advisory The state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9073 reviews
  • 5.0 star tripadvisor rating
    Excellent Resort and Wonderful Staff!

    We stayed at Iberostar Quetzal for 7 nights and absolutely LOVED our stay! The staff is so friendly, helpful, and welcoming. Ajelandro was wonderful! He is a gem to keep on the Iberostar team. He has a great personality, is very funny, very fun and engaging, and was very helpful answering any questions we had. He remembered us after our first encounter and that was meaningful. We also really liked Dominique, who was so sweet and fun! She was very genuine and kind. Omar with the pool concierge was very helpful, empathetic, and kind as well. The food was excellent. The drinks were great. There was so much to do each day, including fun games that enhanced our stay! The resort itself is beautiful. The cleaning staff maintains it wonderfully. We cant say enough good things and cannot wait to return! :)

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    Rainforest Delight

    We love this place! We love that it is in the jungle and there are animals everywhere. This hotel is two in one and I was worried it would feel crowded, but it does not. The staff is amazing and friendly and very helpful. The food was delicious. Rooms were clean and comfortable. I hope to return one day!

    Jun 20, 2024
  • 1.0 star tripadvisor rating
    Being Club Members is a DISADVANTAGE in this resort as staff go out of their way to be rude, abrupt, and espc male staff

    Beautiful beach, clean and few corals so really enjoyed swim in the ocean with my family. Also decent tides so overall ocean wise it was A-mazing. The hotel itself another story. We are Silver Club members, 1st day checking at starprestige lounge, very cold reception and the cheapest welcome package (a platic water bottle, bottle opener, hand fan). No mai tai or any special drinks offered as a welcome!!!! We were there for 2 weeks, the 1st week noticed the staff go out of their way to treat members worse, rude, abrupt, short. One night I was taking some snacks out of buffet for my son who was playing pool. I was stopped by 3 ladies (concierge) and asked to return it. Right after 2 caucasian couples have plates full of food and are greated with a thank-you. Sam experience with my partner, bar refused to serve her drinks as they were opening in 10 mins, right after a few mins a large crowd of non-members (caucasian) come and they are served drinks whilst the bar is still closed. The worse was week 2, my son had left 500pes and the cleaning lady came in right after he left the rm. The money was missing so we suggested to starprestige to ask the cleaning person if bymistake the money was in the sheets that she just changed. What a large production by the startprestige staff, they accompanied the security person to our room and wanted to go through all our personal items including underwear. That when I told them to leave right away. Two days before we leave, the Starprestige manager and memberservices customercare person (after 6 emails and getting a cold reception from these same people when we went to the member lounge), they decidied to meet for breakfast and to apologize. Too late (a dollar short and a day late!!!).

    Jun 18, 2024
  • 3.0 star tripadvisor rating
    Almost amazing :(

    Pros: This place was absolutely beautiful! Jungle vibes with monkeys and peacocks to match. The beach was perfect for swimming with the kids. Staff was friendly and attentive to almost all Cons: Giving 3 stars because 4 out of 5 day we stayed, the power went out completely several times, and was flickering off/on the rest. We didn’t spend much time in our room, but I’m sure it happened throughout the day (not to mention how long before we got there?). So hot and humid in Mexico in June without ac. Nothing would stay cold in fridge with power on and off. The one day we had no power issues, we had no hot water. We called front desk 3 times and got different bs answers. I also went to front desk at 8am with no hot water, we were asked to verify no hot water. It was fixed but nothing was ever done to make up for the frustration and inconvenience. The cleaning people would only seem to do a complete job if you left money each day. Got major attitude from the lady cleaning because we happened to be there for 10 minutes to change clothes in the day when she came by. The main dinner attraction there is a Japanese place, big expectations. The chef there kept dropping his utensils, and missed everyone by at least 1m when attempting to toss food. Kept saying “no mas tequila” and it was funny, but I do think he was under some sort of influence. Food was good though, sushi/soup, fried rice with meats. First big trip with the kids so I spent a lot of $$. The night time activities were lacking as well. 1 show worth seeing in 5 nights but that one was really good. Definitely don’t plan on going back.

    Jun 15, 2024
  • 4.0 star tripadvisor rating
    Like walking into a Jungle, nice small resort.

    When we arrived we heard howler monkeys, very loud! It was fun watching them on the roofs and in the trees. Rooms were clean, beach was nice, food was good, staff was helpful and plenty of beach chairs. Unique place. I liked it was different from any other resort we have been to. Not much for entertainment though.

    Jun 14, 2024