What We Love
- Enjoy 24-hour room service throughout the duration of your stay. Your needs always come first, no matter what time it is.
- Take a moment to relax in one of several cushy loungers located out under the palapas.
- Indulge mind, body and spirit at the onsite spa, featuring Turkish baths, seaside massages & the Jamaican cocoa scrub.
Things to Know
- The resort is only 20 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is open exclusively to adult guests.
This is the cream of the beach crop of this Rose Hall Trifecta in Jamaica. Inside this palatial, colonial-style hotel is a double Hollywood-ish stairway that leads to an expansive, avant-garde lobby, which harkens back to the day of the nearby famed plantation, Rose Hall, that once occupied this spot. Better still, all the amenities of the other two Rose Halls that grace either side are yours for the taking - water sports, bars, pools, entertainment and, of course, endless delish food and drinks. Visit this earth-heaven and bliss out.
All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!
Get MORE from your getaway to Iberostar Grand Rose Hall. Now through all of 2020, Iberostar guests will get these additional perks exclusive to CheapCaribbean customers:
- Complimentary access to Club MoBay departure lounge (located at MBJ airport), plus expedited customs. (Valued at $30 per person)
Location
Montego Bay-BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - IBEROSTAR HOTELS AND RESORTS a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers
are defined as Students/youth between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights. a family oriented environment and thus has implemented the following policy for Spring Breakers reservations.The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth
between 16 and 23 years of age. - One parent or chaperone at least 25 years of age will be required
per room for check-in. Adults accompanying are responsible for the students’ behaviour. - In the event that any guest(s) engaging in inappropriate behavior, disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel
Management reserves the right to expel the guest(s)
without reimbursement or refund of the remaining nights.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family-oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and 23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8157 reviews
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Jul 03, 2020Beautiful Property, Great Food, Service Lacking: 3.5 Stars
Ours was a group of 23 adult family and friends (ranging in age from 22 - 84) for one week In June of 2019, but the earliest I could select from the drop down menu was August 2019. I'm a little tardy with my review, but with the COVID-19 pandemic at hand and me not being able/willing to travel abroad this year, I've got time on my hands to reminisce and finally translate my notes into a review. Two years earlier (July 2017) we took a larger group (37) to the Iberostar Grand in Punta Cana, so making comparisons was inevitable. Depending on what is most important to you will determine which you prefer, or whether you'd visit both (as I would again). First a major FYI if you are a lobster lover: THERE IS NO LOBSTER AVAILABLE ON THE ISLAND APRIL 1ST THROUGH JUNE 30. This is an island mandate due to fishing ordinances, and not a hotel rule, but I wish I had known this prior to selecting our dates. Nonetheless, we did dine sufficiently! Pros of the property: *The rooms are large and can be considered true "suites", with a great balcony complete with an elevated swing. I was in room 5126, which is a corner, oceanfront suite. I definitely recommend it if you can get it! The rooms in Punta Cana are really hotel-sized rooms, however, I do like that the bathrooms are situated so that you can enjoy taking a bath with a view at night. Not so in Jamaica -- the bathroom is located at the front of the suite, so there is no view to the outside. *The food is very good and you can get both the flavors of the Island, in both the cuisine (one restaurant specifically caters to Jamaican-inspired dishes) and the personality of the staff. In Punta Cana, Dominican influences were missing from the restaurants with the exception of Dominican night in the buffet, and you really don't see much of it around the property in the music, art, etc. Therefore, I liked the food and ambiance at Grand Rose Hall better. *The recreational time activities were great, and it seemed to me that the clientele here, while still upscale and classy, was a LOT more fun and engaging than those I have encountered on my multiple (8+) trips to the Bavaro Grand. In addition to our group that traveled in June '19, there was a group orchestrated by a prominent Hollywood actor that does annual mission work on the island, a group of sorority sisters (grown and sexy, not the beer-chugging, breast-baring type), a group of professionals that live in the same community and travel together frequently (Shout out to Huntsville AL!), among various other couples and friends. We enjoyed volleyball in the pool, and while the pool suds event wasn't my thing, it was thoroughly enjoyed by a segment of the population. Evening hours were spent in spades and bid whist games, sing-a-longs with the talented pianist, and oh, did I mention the violinist that played during a private event (wedding reception?) and one night in the open area near the Jamaican restaurant? Absolutely fabulous! There is also a disco that is shared with the family sectors of the resort; it was a bust most nights (except for maybe the teen/young adult crown, but at the conclusion of the beach party (which was great!), some of our group went, and were able to stir up a good amount of partying fun! Now for the Cons: *Stage Shows: Hands down, the shows at the Grand in Punta Cana are way better. Everything from the theater experience, to the level of professionalism and performance, the Jamaican group does not measure up. Frankly, I was quite surprised. Everyone in our group agreed; I didn't return after the first night. *Management: This was my first time at the Grand Rose Hall property, however, since I was traveling with a large group, and since over several years I had developed a relationship with the brand in Punta Cana, I hoped this would transfer to the Jamaican site as well. Several weeks prior to our arrival I reached out to management and as a result I was connected with someone that would serve as our "Groups" liaison. We were able to arrange for most rooms to be close to the others, a dinner reservation that would accommodate the entire group on one evening, and dinner reservations for the rest of the week at the desired times for the various smaller segments of our travel group. All of this ended up going well, however, not as smooth and seamlessly as it did at Bavaro. The management (and staff overall) in PC seems more experienced, polished, and willing to please. There are many examples, but here are a few: Based on the number of rooms reserved, our group leader was supposed to receive a room upgrade; that did not happen until the travel agent checked in with us on day two and asked about it. She later contacted management, and the change was made. The butlers were mostly very young and very lax; the only one I saw was in the evening, and he was very good -- thought I had written down his name, but I did not. When asking about replacing room amenities such as nuts, liquor, etc., the standard response was, "We are out of that." That was heard quite frequently, and with no suggestion of a replacement or other such thing to please the guest. The feeling of being catered to and accommodated was not fulfilled at this location. In our previous trip to the Bavaro Grand, we had a few elderly couples, and a person with mobility challenges. The staff there went over and beyond to accommodate them and make sure that they were well attended. The elderly couple was with us in Jamaica, and they were sorely disappointed in the service and attention they received after having been attended to so royally in the DR. Thankfully our physically challenged member was not with us at Grand Rose Hall; I hate to think of what her experience would have been. The management itself was not on top of things. I had been hearing so much about the Wellness Pool that is located in the spa, but did not have a chance to experience it until the final day of the trip. I had arranged my day around the posted schedule: enjoy the afternoon at the beach, then wind down in the Wellness Pool (a fabulous area that has a warm/hot pool with jets and streams that target key areas, along with heated lounge beds that you can enjoy with or without a spa service) before dinner. When I arrived at the WP, however, I was told that the area was closed for a private event. There was nothing posted, no one mentioned it when I had called earlier, and when I called it to the attention of a manager later, he was puzzled as well. He called the spa, spoke to someone, and said he would check it out and get back with me. I never heard another word from him. Unfortunately, this is an area that needs a lot of attention. No one seems to know exactly when events are happening, posted schedules are rarely adhered to, and the buck just continues to get passed. Another event I asked about because I had read in other reviews that it was a "can't miss" activity -- the Beach Party. In my pre-arrival communication no one was able to give me a specific day of the week when it would occur, and even when we arrived, everyone knew it would happen, but couldn't say when, and no printed schedule is provided upon checkin. Not even an event board in the lobby or public area. You just have to luck upon it... which by the way is how we got to see the END of the violinist performance. Even our Groups Manager was often unsure of information we inquired about. Disappointing. Overall, my experience was a good one, but I'm split over which I like best -- Bavaro Grand or Rose Hall Grand. But I guess the most telling thing is that while I felt a great camaraderie, authenticity and was well fed in Jamaica, I still left with a longing for the pampering experience that never fails me in Punta Cana, not to mention what one expects from a luxury property. I'll PROBABLY return to the RHG, but not with the regularity of my trips to the BG.
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May 28, 2020Exceeded expectations
We celebrated a special birthday during our second stay at this resort. It was nothing short of excellent!!! Everyone was polite, the food was tasty and the amenities were superb! Two employees, Cassandra in the bar and Freddy in Sales, went above and beyond the call of duty! We look forward to our next stay!
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Apr 21, 2020
Annual Girls’ Getaway
This was our second time at this resort and although the weather was not ideal the staff made our trip special and enjoyable. Barrington at the front desk was so warm and welcoming and our Butler, Oneal, was always on top of our every need. Can not wait to go back next year!
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Apr 13, 2020
Can't do enough...
Grand was a wonderful experience. Short ride from the Airport. BEWARE of the $10 beers at the Airport soon as you walk out the door. Red Stripe $10 Please.. Anyway back to the review. Staying at the Grand gives you the options to visit the other hotels on the property. That is included in you all inclusive. The lobby is very nice.. The lobby bar for morning ice coffee and cake was a nice touch. Also nice spot for late morning cocktails. Room was very spacious with great view from balcony.. Couch and swing chair made it great place for afternoon rest. The service from top to bottom was fantastic. Very friendly always available. Tipping goes along way. Poolside service was quick for drinks and food. I have to be truthful. The buffet is always the best option vast variety of food and dessert choice. Steakhouse was ok. Need to check plates when they come out steak was good vegetables were cold. Asked for a lobster tail for a side to share with my wife it must have been out to long and was spoiled. Last thing.. Why do resorts feel the need to have Italian restaurants.. They never pull it off. This place had no plates the resemble Italian food. Being from New York.. Idea.... Jamaican restaurant jerk chicken other types of Jamaican fare. Jamaican musician and musicians pictures on the walls. Anyway the pools beach entertainment were great. I would go back ...
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Apr 07, 2020
Another Amazing Time
Arrived March 9/20 for 2 weeks. We have stayed here 4 times now and around 20 times at the Iberostar Resorts. As always we had an amazing time. Dispute the eruption of the Coronavirus, we felt safe as we could see how the resort took every precaution to keep us safe. Constantly saw staff cleaning and disinfection surfaces and furniture. Bathroom doors were kept open so you didn’t have to touch door nobs. Staff were constantly washing and sanitizing their hands. Buffet and disco were closed and distancing was implemented while eating at the a la cartes. Very obvious they took the virus seriously. We were one of the last few to leave the resort and right up until the end, they made us feel safe and special. The staff and Sonia were awesome. That is why we continue to come back to the Iberostar. This challenging time will pass and we will be back to see our friends. Stay safe. See you soon!