What We Love
- Posh lounge chairs surround the pools and the beach. We can't think of a better place for a cold, fruity cocktail.
- The service here is absolutely impeccable. It's the reason this resort attracts so many repeat customers.
- Capture much needed "me-time" at the luxurious, onsite Infinity Pool.
Things to Know
- The resort is only 30 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is open to adult guests only.
Get MORE from your getaway to Iberostar Grand Paraiso. All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay! Now through all of 2020, Iberostar guests will get these additional perks exclusive to CheapCaribbean customers:
- Complimentary private, round-trip airport transportation
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
Spring Break Groups Policy - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
· Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
· Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8087 reviews
A quiet pool that is true relaxation
So it's been way too long I should have posted this review sooner. The only downside was the beach this we knew was a issue based on the other reviews. Go for the amazing service...food...drinks...entertainment and getting great treatment. We had the best time and have been to iberostar grand throughout the caribbean and this one had the best service period. One thing of note was our room was a bit noisy because of proximity to the cleaning staff staging area...look at where they place you when you check in and ask about the noise levels. Other than the minor things ...this place is truly paradise.
This was our second visit to this adults-only resort. Stayed 10 days this time but still not long enough. Fabulous property with superb service by a very professional staff. Plenty of top-notch restaurants on-site. Always something different and delicious available. Lots of activities including an amazing golf course. The evening entertainment was great. We attended every night. An outstanding adults-only, all-inclusive experience. We will definitely be back.
I took 20 employees to the Grand March 1st. Our VP goes every year and recommended this for a company trip and boy am I happy we went. The resort is beautiful, the staff is amazing, and the food is good. We couldn’t of asked for better weather or a better trip. I think everyone agreed they would be going back.
We have been to the Grand Paraiso several times. For many good reasons we returned again in February 2020 for three weeks. The staff continue to demonstrate extraordinary quality and consistency of service. We really enjoyed the atmosphere in the buffet restaurants, especially the outstanding service from the chefs in the lunch buffet, and the supervisors, the waiters and the hostesses all provided warm, elegant and friendly service through breakfast, lunch and dinner. We appreciate all the staff efforts, practically the chef Octavio with fluent English and attentive service, the supervisors Heriberto and Alfredo with professional style and kindness services, the hostess America who is especially very professional and friendly, with excellent English and provided service with grace, she even taught us Spanish every day, once she noticed we were enthusiastic about practising Spanish. She could be a future star in the Iberostar hotel. Many thanks to our butlers, Mauro and Mariana, who provided us with superior service. They always checked our wish list and wrote down every single request and handled all the issues in detail and always followed up promptly. Other than the great service, we also enjoyed the activities from the entertainment staff, especially many thanks to the Spanish class teacher Tsunami, who was very patient and taught me a lot Spanish expressions and grammar. Finally, the lunch buffet improved, with more selections and better quality than the previous year.
Give it a second chance
I spent 6 nights at the Grand from March 18 to March 24. I was pick up at the Cancun Airport by Amstar ( very good company and would recommend them) and dropped off at the Grand. At reception I upgraded to superior ocean front. I was greeted by my butler Marcelo who stock my mini bar the way I wanted it. I was planning to have dinner at the buffet, but it was closed due to the virus and only 20% occupancy at the hotel. I dinner at the Caribbean gill and was able to get a reservation. It was not a good meal at all my ribeye steak was good the way I like it cooked but half of it was like eating a shoe and no lobster to be found. Service was also very spotty. The resort seemed dysfunctional . This was not a good way to start an expensive vacation. The next morning I spoke with Marcelo and Daniel and advised them of my dissatisfaction. They told me they would fix my issues. The next day during lunch at the buffet. Things started to turn around. This was a very good lunch (beef Osso Buco). Then Public relations manager Laura Faviel came and sat down to discuss my dissatisfaction. Advised Laura that I had stayed at the Grand in Jamaica and it was not run like this resort. Laura was very understanding and professional. Laura said to me she would make things right for me. My meals were getting better by the day and I was now happy to be at the Grand. The hotel and grounds are so beautiful along with the pools and beach. Rooms are very nice also. During the end of my trip the hotel was just at 8% occupancy and had to move to the sister hotel next store for the last two nights due to the virus. The staff at the Grand are just that Grand. I would like to thank ( butler) Daniel and ( concierges) Carolina and Angelica for their caring and understanding to make things right for me. But I would really like a great shout out to Marcelo who really look after me. And of course Laura who went the extra mile to make sure I was look after. Iberostar should not loose both Marcelo and Laura as I have never come across hotel staff like them in my travels. I will return next year to give Iberostar a second chance