What We Love
- Enjoy much-needed alone time at the Turkish bath, and hot stone massages at the spa
- Drop off the kids at Lucy's Club (ages 4-12) and enjoy your own adventures across Puerto Plata.
- Perfect your swing at the 18-hole Playa Dorada Beach & Golf Club, which is only five-minutes away.
Things to Know
- It's 20 minutes from the airport - your Dominican dream vacay will begin shortly!
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Onsite amenities are perfectly suited for couples and families alike.
LocationPuerto Plata - Beach
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
STUDENT/YOUTH GROUP POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy at student/youth groups. Students/youth All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis. Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay. In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel Staff and/or other guest or causing physical damages to facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8652 reviews
Third and Last Visit
It has taken a long time to write this review, however better late than never. I had visited the resort for the first time with my mom a few years before and it was a wonderful time. The next year I returned with my husband. After a bumpy first few nights (loud partying people down the way), we were moved in the 8000 block and loved waking up to the sound of the birds. One year away to try Jamaica, and I returned again with my mom. It was the first time I used a travel agency and it somehow got booked under my mom's name ..... could that be why we never were recognized as a return guest until I mentioned it? And even then it was done with hesitation like I was being dishonest. A simple check with my last name should have done the trick. We had 4 visits from the increasingly hostile security for a malfunctioning safe - absolutely ridiculous. Our shower plugged up and had to be fixed. Our ceiling was dripping onto the floor leaving a water puddle. We had to walk over a towel or I feared my mom would slip. There was water that did pool in the walkway and she fall one day. 2 maids just looked at her and did nothing as she picked herself up. We walked by countless doors that had WELCOME BACK on the door. Not us. Yes, it seems petty, but it is nice to be recognized along with the others. Food = great Horseshoes or bocce ball = not great. The staff sure does not like losing and will cheat just to win which leaves a bad taste in your mouth. Yoga on the beach = great Water aerobics = great Evening entertainment = great Golf cart with luggage to front desk = great Returning for year 4? No way.
Once again, we had a wonderful time
We are loyal repeat guests. The main reason we return here is the excellent service we receive. It is also a small resort which is useful when I travel with my elderly mother. We both looked forward to returning since it had been a couple of years since we had visited. Check-in was fast, we didn’t have to wait for our room. Our room was on the ground floor, not too far from the beach and facing the pool. Always kept clean and had the pleasure of towel decorations as a thank you by our cleaning lady. The grounds are kept immaculate, loved seeing the peacocks wandering around the resorts and the orchids were in bloom. We kept to the El Mercado (the main buffet restaurant) for breakfast and dinner as there is a good variety and selection of food. Muchas gracias en particular a Kennedy por el excelente servicio que nos has dado. Lunchtime buffet is at the Restaurante Tropical (near the pool). Muchas gracias en particular a Dulce! The beach wasn’t crowded. No seaweed, but a lot of waves. No trouble in finding shade, either at the beach nor by the pool. Gracias a Glen (Zumba). The Animation Team is hard-working, friendly and engaging. The hotel can be proud of their team! We were there at the beginning of the COVID situation. Hand sanitizers were available all around the resort, everything was kept clean – no complaints at all. It was sad to know that the hotel had to close, tough for the employees. Hope everyone is safe. The staff is friendly, courteous and efficient. The service was excellent – my mom was treated like a queen! I have nothing negative to say. We shall definitely return.
My wife and I flew from Hamilton, Ontario. Stayed two weeks. We went on a fishing excursion, just ask Transat rep and he will set you up. Scuba lessons at the great pool for free. If you go on the snorkel/Scuba excursion in Sosusa there is a fee. Horse back riding and tour was nice. Pool and beach area were great, go early to get your chairs. No problem getting towels. Food was good , servers were very always helpful. Room was very good. Fridge was stock with beer and pop everyday. Ocean front view 2nd floor WOW.
Iberostar is the Star
My wife and I were here for the second time in 3 years. Still an amazing resort - beautiful location, awesome and very friendly staff, great food and shows, and the staff accommodates to all your needs. No issues at all. Had 2 days of rain and the staff still did all the day time activities under the huge theatre they have. Had the best buffet restaurant server, Generoso, again. Will definitely be going back for a 3 rd time next year.
Birthday celebration and family fun!
Our family of seven stayed at this hotel in March 2020, the main purpose of which was to celebrate a milestone birthday for a family member. The service, accommodation, food, and entertainment, was first class. We can't say enough positive comments about the staff. We usually stay at very highly rated hotels, but this superseded and outclassed all of them. What made the huge difference is the staff, in particular, Natalia (hotel manager), Yiselle in the restaurants, Misael (concierge), Eneroliza (juice station), Rafael Sarita, Katherine (concierge), Lucy (reception) and Alex (gardener) who went over and above our expectations. The entertainment and band was outstanding! The Rock Show was just exceptional. This team is well practiced and work hard to put on a great show each night. The ladies in the spa do a great job with massages. This hotel needs to be applauded for the glass refillable water bottles provided in each room. This is ingenious, and showcases a high degree of environmental conscientiousness and is a practice that the hotel industry needs to adopt globally. The grounds are beautifully manicured, the peacocks, flamingoes and other fauna give this hotel special character. The Orchid Garden and koi pond is unique and tranquilizing! We highly recommend this as a holiday destination.