What We Love
- Watching the sunset over the water while sipping on chilly cocktails.
- Relaxing massages at the Spa Privilego.
- Exploring the beguiling, beautiful history of Cartegena.
Things to Know
- It's just 10 minutes away from the airport.
- Kids under 18 stay FREE when sharing their parents' room.
- Onsite activities are perfectly suited to adults and families alike.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating924 reviews
This hotel is fabulous. So many positives: continuity of design, friendly and helpful front desk, delicious and well priced food in restaurant, great drinks at the bar, easy cab ride to and from old town and clean large rooms. I only found 2 issues with our stay. First, due to the space around the small pool, there were a limited number of lounges and no shade around them. They only seemed available during the burning mid day sun. The bar and small tables were in the shade and were great for a light lunch. Second and major issue was with the grassed beach area. It is here where you can lounge in some shade. However, it is not obvious that this grassed area is public and just maintained by the hotel. There is nonstop intrusion by local vendors and no way to stop it. There are woman who offer massages sitting along the edge having very loud and animated discussions. One day the police were called twice to intervene. I understand there is nothing the hotel can do but call the police BUT this issue directly impacts guests.
It is a 4-star hotel but it felt like 5 stars. The people at the front desk were very nice and spoke good English, but most of the other staff spoke only Spanish. We were allowed to check-in a couple of hours early at no extra charge. The hotel was beautifully decorated and the staff was very elegant. The food was excellent, including the breakfast buffet. We moved here from another hotel closer to the city center, but we liked this location better because the beach wasn't crowded and there were many kitesurfing rental places. We didn't go to the gym so we don't know what it was like.
The ice machines were not working and the gym was horrible. If you like working out, this isn't a good place. The breakfast was good and room was clean. It's not much dining in walking distance. We will stay in the old city or Brocogrande on our next stay. When we booked the hotel it offered free breakfast on their website but they would not honor the ad unless it was on our itinerary.
Attention with this hotel!!!
I wanted to stay in this hotel and made a reservation for me and my family. They wanted me to send photos of the back part credit card via email even in their official reservation document they wrote only the front part is needed. As I refused to send, because of safety reasons, I never heard back and they are not answering any mail. Had contact with the holiday inn customer service, but could not help as the Holiday Inn Cartagena Morros apparently is only a franchise partner and can handle their customers as they want. So be carful to send any bank information.
Excellent experience. Overall the rooms were clean, sunny, very good service no exception, from the front-desk to pool personnel all did a great job. Pool area with easy access to the beach. Breakfast option with local dishes.